Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

LampShopOnline Reviews

4.6 Rating 13,627 Reviews

92 %

of reviewers recommend LampShopOnline

Company Reviews

Product Reviews

4.6

Based on 13,627 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

Write Your review

Tell us how LampShopOnline made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LampShopOnline 5 star review on 2nd March 2024

LampShopOnline 5 star review on 18th January 2024

LampShopOnline 5 star review on 2nd January 2024

LampShopOnline 5 star review on 17th December 2023

LampShopOnline 5 star review on 13th December 2023

LampShopOnline 5 star review on 10th December 2023

LampShopOnline 5 star review on 3rd December 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased Sylvanian 6ft, 5ft, and 4 ft LED batten fittings, These fitting were totally new to me and had I had a good look at them before hand I would not have bought them. The terminal on the top of the fitting has only room for one cable and are push in terminations which doesn't go down very well with me, Loop in and out wiring system is impossible. The fitting are not vert practical as far as installation is concerned. If you are expecting to mount on beezer boxes to replace older fluorescent fitting, these are the wrong fittings. Out of 5 fittings one failed after two days. The light output is good. I had a phone call from the company to see if my order was all okay. Unfortunately I have not unpacked my order at that stage. I would not buy these fitting again. Sadly Disappointed.”

Posted 3 years ago

“Repeated numerous telephone conversations with members of staff at lamp shop I am still awaiting confirmation of my order. I cannot use the e mail contact numbers as all messages are returned not known I telephoned the customer service department but to no avail John lumley”

Posted 3 years ago

Hi John, We're very sorry to hear this. If you could contact us on 01138876270 or email help@lampshopinline.com we'll be more than happy to resolve this for you, Kind regards, Customer Services

Posted 3 years ago

“The light came with a European plug. This was not referenced at all in the product description when buying it. No adapter. Makes it pretty useless unless you go out and buy one.”

Posted 3 years ago

“Package (LED panel) arrived wrapped in bubble wrap & sellotape. That was all! No response to my emails. Not too impressed, at all. If I actually had a problem with the unit, I have no confidence they would step up. Will not be returning, plenty other suppliers out there.”

Posted 3 years ago

“Poor packaging. Missing items.”

Posted 3 years ago

“Jiffy bags do not work, two out of nine light bulbs broken.”

Posted 3 years ago

“My only problem with lampshoponline is the courier service used, ie FedEx, the products are fine but the delivery is extremely poor, 1st shipment lost, 2nd for pre noon finally delivered at 3.20pm. To rub salt in the wound, FedEx had the audacity to send an email saying my parcel was delivered at 11.42am liars... liars...liars. Will not use lampshop again as long as they use FedEx as a courier.”

Posted 3 years ago

“Unfortunately I hadn’t had a good experience. Incorrect order sent out. Promised correct order to be sent out and haven’t received it. I also paid for next day delivery. Disappointed customer currently.”

Posted 3 years ago

“When I placed the order I was advised I'd get free delivery if I increased the order to 12, which I did. When I got to the check out there was no option for free delivery”

Posted 3 years ago

Hi Marion, Thank you for your review, I am sorry for the confusion caused by the site. This was a known problem, we have now fixed it. I have now refunded the delivery fee. The money should be back in your account in the next 3-5 working days. Kind regards, Ellie

Posted 3 years ago

“Bit disappointed i didn’t get my full order ! Left a message and not had any reply !!!”

Posted 3 years ago

Hello Nigel, Thank you for taking your time to leave a review, I am sorry to hear you have not received your full order. The order is showing as completely shipped so I am not too sure what has wrong here, or what is missing. Would you be able to reply to my email so we can get this rectified for you please? Kind regards, Ellie Britton.

Posted 3 years ago

“Thought I’d give them a try.. Ordered 12 flourescent fittings, all the lamps turned up, (24) unfortunately only 10 fittings did.. now got to go back to the job when the missing are sent to me.. more effort needed on your counting.. makes my business and me look bad.. as far as the fittings go.. they were cheap.. and really are cheap ! Probably go for my usual brand next time..”

Posted 3 years ago

Good afternoon Darren, Thank you for taking your time to leave a review, I can see that my colleague Dylan has already organised for the missing fittings to be shipped, they're now showing as delivered and signed for. I am sorry to hear that the fittings ordered are not as expected, if you still have the original packaging and they have not been fitted we can take them back and provide you will a full refund. I have emailed across the returns form for you, if you would like to return them please reply to that email so I can arrange the credit. Thank you, Ellie Britton.

Posted 3 years ago

“I called on Lamp Shop at 3pm to purchase 65downlights; this was on the basis they would be shipped that day for a before 10am delivery the next day. The downlights were not sent and I ended up paying £195+VAT for a same day courier, so my project could be completed. I would have only given 1 star had the staff not been so helpful. They have also given me back the delivery charge (circa £23) and 10%off the purchase price - this did not cover the courier at all.”

Posted 3 years ago

“I paid for next day delivery fedex which is what I got, however out of two boxes of 25 fluorescent tubes 14 were smashed.There was no marking on the shipment to warn people handling the consignment exactly waht it was & to be careful handling it”

Posted 3 years ago

“Well I’ve been asked for a review but I haven’t received the goods yet and no advise on when to expect them !!”

Posted 3 years ago

“Prompt but sadly confusing & lacking. I ordered a quantity of downlights. I thought I had placed an order but got a message back saying items still in my cart. Tried to call, but nobody picked up & no e-mail confirming an order had been placed. Went back to e-mail about my cart & processed again. At end of process final screen stated order had been processed. Never got an e-mail stating order had been placed & phoned numerous times & nobody ever answered. Ended up with 2 parcels / twice the quantity required. Now trying to return excess items but no explanation as to why phone calls never answered & why on order confirmation e-mail or even a hint of an apology”

Posted 3 years ago

“Your askeme to do a review on something I have not yet received”

Posted 4 years ago

“Not very well, first three lamps blew out at switch ON, 4th time lucky.”

Posted 4 years ago

“I am still waiting for the item”

Posted 4 years ago

Hi Stephen, Thank you for ordering from LampShopOnline and taking the time to review our service. I can see this order was placed on Thursday evening and around 6pm, the order was shipped out from us on the second class service requested and delivered on the Wednesday. I am sorry that delivery was slightly delayed but Royal Mail are currently suffering from a number of staff self isolating in light of the corona virus pandemic and as such, not all deliveries are made within the 48 hours after dispatch. I am sorry that you are disappointed with the service you have received. Kind Regards, LampShopOnline

Posted 4 years ago

“The fast delivery plus point was soon negated by wrong item delivery. The pygmy bulbs ordered were the small screw type but bayonet cap type was sent. Lampshoponline said that is what I ordered but when I enquired about sending them back for a refund against the correct type I was told the monetary value was too small. When I pointed out that the webpage photo was of the small screw type, Lampshoponline said this was for illustrative purposes only. Even though I reluctantly accepted their reasoning that I ordered the wrong item I don't understand why they would not accept my returning the items at my own expense and for Lampsonline to send the correct bulbs. Poor customer service.”

Posted 4 years ago

“Part of order was delivered one day late and the rest, if it arrives is going to be five days late when the order was supposed to be delivered in full next day.”

Posted 4 years ago

«
1
2
3
4
5
»

LampShopOnline is rated 4.6 based on 13,627 reviews