Prompt but sadly confusing & lacking. I ordered a quantity of downlights. I thought I had placed an order but got a message back saying items still in my cart. Tried to call, but nobody picked up & no e-mail confirming an order had been placed. Went back to e-mail about my cart & processed again. At end of process final screen stated order had been processed. Never got an e-mail stating order had been placed & phoned numerous times & nobody ever answered. Ended up with 2 parcels / twice the quantity required. Now trying to return excess items but no explanation as to why phone calls never answered & why on order confirmation e-mail or even a hint of an apology