lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.48

4.5 Rating 1,876 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello to the UK, I'm afraid but there has not been a delivery yet. Did you get a message about where the parcel could be? I always got a funny message looking like a phishing from Fedex. It showed up a very weired mail address when positioning the curser mouse over on the answer button. Any idea? Regards from Germany – Michael”

Helpful Report

Posted 3 years ago

Hi Michael, We did not send these by Fedex so please dont reply as this may be a scam We are based in the UK and sent these by international tracked post. If you contact us directly we can give you the tracking number. You will need to pay duties before receiving your goods so you should get a message from Bundespost regarding this when goods are in Germany Best Regards Service team

Posted 3 years ago

“Delivery was very slow and order is still incomplete”

Helpful Report

Posted 3 years ago

Hi Brian, We are still waiting for the pearl bulbs to be dleivered to us. We have these in stock in a clear finish if thats suitable or 60w in a pearl finish ? If either of these options are suitable to you please let me know and I will amend your order and get the balance sent. Best Regards Service Team

Posted 3 years ago

“I purchased the tube waited 2 weeks only to receive it broken I will never use this company again”

Helpful Report

Posted 3 years ago

Hi David, Very sorry to hear this . As we supply glass this can happen on occasion. All you need to do is emails sales@generallamps.com with an image of the broken lamp ( we ask this so we can take it up with the carrier that broke the lamp)and we will send a free replacement. Please be careful when disposing of the lamp as it may contain broken glass Regards Service

Posted 3 years ago

“Terrible - I ordered some bulbs for my Mum in the UK...put the correct address in etc, and then paid using Apple pay - this overwrote the delivery address with my own (in EU) without any sort of warning. Tried calling and mailing to correct the issue, but had no answer and a few days later the bulbs were shipped....not heard anything for a few weeks now.”

Helpful Report

Posted 3 years ago

Hi Richard, The delivery address you gave to us was in Germany. So we have sent your goods to Germany as was requested. We can only send goods to the destination that has been given to us. It would be a good idea to change the destination address that you have in Apple pay to your current one to prevent this happening again. Please understand we cant be held responsible for wrong delivery if we have delivered to the destination address that we have been instructed to send to . Regards Service

Posted 3 years ago

“Aviod still not got my item RIP off”

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Posted 3 years ago

Hi Robert , we sent you an email at 9.27 am this morning to confirm that your goods have been posted but please allow a few extra days due to the recent postal strikes Regards Service

Posted 3 years ago

“Sorry but this reflects you choosing to use the Royal Mail. Order still not delivered so may be asking for you to resend by Courier. Order No 100186576 Or refund the cost”

Helpful Report

Posted 3 years ago

Hi Robert, We don't choose to use Royal Mail , the customer makes this choice at the checkout. You have the option to select Mail or carrier, we send goods to the customer based on their choice? Best Regards Customer Service

Posted 3 years ago

“I ordered cool white but received warm white but I emailed Custormer service they responded but I ask them for exchange but no reply after”

Helpful Report

Posted 3 years ago

Hi Nitharshan, Yes , I corresponded with you whilst we were on Xmas break as you where concerned you had the wrong goods? we have received some images from you and can see that you ordered 4000k when you should have ordered 6500K to match what you already have. I did go through all of the details with regards to colour temperature when I replied. Regards gerry

Posted 3 years ago

“Batteries were ordered on 2nd December and received on 22 December - there's room for improvement in delivery methods!”

Helpful Report

Posted 3 years ago

Hi Ray, we are sorry for the delay. we are experiencing delays at present due to the Royal Mail strikes which is causing delays with deliveries

Posted 3 years ago

“still waiting for ordered item”

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Posted 3 years ago

Hi Eric, We are experiencing delays with parcels due to the Royal Mail strikes unfortunately, your parcel will arrive soon. Best Regards Customer Services

Posted 3 years ago

lamps-on-line-com is rated 4.5 based on 1,876 reviews