lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.48

4.5 Rating 1,872 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,872 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t even think about ordering if you live in Belgium. After paying for “shipping” (£15 for a handful of bulbs…) my package was held up in Belgium Customs and General refused to accept a return.”

Helpful Report

Posted 1 year ago

Hi James , Your review does not reflect the sequence of events. The issue was that you did not want to pay the duty that was payable on your order. This is not in our control and is what Belgium authorities charge to their residents. We advised that we would accept the goods back however we could not credit the post for sending goods out or to return them as we will not be able to recover that from the carrier. Note - when we export goods to the EU we deduct VAT so there is a 20% reduction in your purchase price, when the goods arrive in the destination country duty and sales tax are charged at this point. So effectively you save at one end and pay at the other which equates to a similar monetary value.

Posted 1 year ago

“The lamps I ordered against the website image were not the ones that arrived, although a similar spec but a cheaper version. Considering the price I paid very frustrating, couldn’t be arsed to send them back so I will use them , but won’t deal with this unreliable company again”

Helpful Report

Posted 1 year ago

Hi Steve, I have checked with our warehouse and they have advised that they sent the current version to you from Philips? Please can you send us an image of what you received if we have sent a product that is not of the same quality we will reimburse you for your order. LED lamps are constantly changing as performance improves so it can happen that we send an item that is better than want you have ordered ( for the same price) but we dont ever send a client an item that is inferior in performance to what was advertised

Posted 1 year ago

“Item received damaged. Took nearly 3 days to receive an email reply from customer services and couldn’t get a response from their telephone number. Item was out of stock, but they would be sending it as soon as they could. No email from them or courier to say it was being delivered and courier just turned up. Won’t be using again.”

Helpful Report

Posted 1 year ago

Hi Ian, fluorescent tubes have been banned from use, so it has been hard for us to find a source for these. Our team did a great job of contacting our supply network to find some 5ft 835 tubes . As soon as we received them we sent a replacement to you Sorry that you find our service disappointing

Posted 1 year ago

“Paid for next day delivery on Saturday and they came on the Wednesday! Emailed, no response and won’t get me a refund. £10 delivery too! Will not use again.”

Helpful Report

Posted 1 year ago

Hi katie, we are sorry that you were not happy with the service that you received. I have checked your order and can see that you placed the order on Saturday. This would be sent on Monday on an overnight service as we are not open Saturday and Sunday ( we do advise this when ordering). However we dont like it when clients are not happy so please email our support team who will refund your carriage.

Posted 1 year ago

“this may be beyond your control but, astonishingly, the switches have still not arrived and are not likely to as tomorrow is a bank holiday”

Helpful Report

Posted 1 year ago

Hi Peter, Please can you amend your review as I think you may have reviewed the wrong company. You purchased a 5ft 58ew tube from us on the 15th which was dleivered to you on the 18th . Please note we do not supply switches this must have been another online order that you placed

Posted 1 year ago

“I received a faulty bulb and have tried for a week for somebody to get back to me to sort this out, I’ve tried emailing and a complaint form also a voice message, really not good”

Helpful Report

Posted 1 year ago

Hi Pauline Thank you for bringing this to our attention . I will speak with our service team to find out what has happened. Please be assured that if you have received a broken lamp we will either replace or credit it Regards Gerry

Posted 1 year ago

Hi Pauline, Our service team have come back to me and advised that they have replied to you . They sent you an email on 20th August at 17.26 . Please can you check your inbox

Posted 1 year ago

“The 2 tubes were both broken when I opened the package. Called customer service to tell them and left my details and no one bothered calling back so I went to a different company.”

Helpful Report

Posted 2 years ago

Hi Stephen, We are sorry that you received a broken lamp. Please can we ask that you leave a review on the carriers site that delivered the goods to you rather than our own as they broke your items. Please can you send an image of the broken tubes to service@generallamps.com along with you order number and our team will deal with this straight away Regards Service

Posted 2 years ago

“I received the lamps ordered, they were for a friend Unfortunately they arrived both broken , due to a family loss I wasn’t able to retrieve the broken lamps to contact your company and request replacements. Not a great situation, I will put it down to experience”

Helpful Report

Posted 2 years ago

Hi Carol, I am so sorry to hear this , and we are so sorry for your loss. Please can you confirm your address and we will send a replacement order to you free of charge. Please can we ask that when goods are broken that an appropriate review is left on the carriers website instead of ours as this will stop carriers mishandling goods Service team

Posted 2 years ago

“never received my order”

Helpful Report

Posted 2 years ago

Hi Pararajasingam , Thank you for bringing this to our attention . It looks like Royal Mail have lost your parcel as there are no tracking details. I will send a repeat order out to you today free of charge once again very sorry for this issue

Posted 2 years ago

“Ordered 8 th of April. No delivery no communication. I rang them, told the item was out of stock but they had it in pearl. Agreed to have pearl. I got notification it was being shipped. Now 10 May and still no delivery. Useless.”

Helpful Report

Posted 2 years ago

HI David, We spoke this morning regarding your order. To confirm Royal Mail unfortunately lost your parcel and we have sent a free replacement to you today

Posted 2 years ago

“Trop cher”

Helpful Report

Posted 2 years ago

Cher Valerie, nous sommes désolés que vous n'étiez pas satisfait du tarif horaire. Nous sommes une entreprise basée au Royaume-Uni, nous devons donc envoyer ces marchandises par un service d'exportation suivi avec des documents qui garantiront que les marchandises passent la douane, c'est pourquoi il s'agit d'un achat plus cher.

Posted 2 years ago

“Serious overpricing. I paid £4.50 for a 12v 5w bulb that I urgently needed only to find that I could purchase a similar bulb for 40p from another supplier”

Helpful Report

Posted 2 years ago

“I am still waiting to receive delivery of my ordered item. Nobody has been in touch with me to say why. I would like either an immediate response and apology followed by a prompt delivery. Or a complete refund.”

Helpful Report

Posted 2 years ago

Hi Philip , our team contacted you by email to advise that this item was out of stock and in fact discontinued when you placed your order. I can see from the audit trail that you accepted a different colour and we have delivered your goods. Sorry that you were dissapointed but hope that you now have light! Best Wishes Service team

Posted 2 years ago

“I have not received it yet.”

Helpful Report

Posted 2 years ago

Hi John, You selected "collection" when you placed your order. Our team contacted you to advise that you have asked for a collection eventhough you are in sussex and credited your order as you did not want to collect or pay for postage for goods to be delivered. Regards Service team

Posted 2 years ago

“Company was running out of the bulbs I ordered and no one informed me about it until I called them 3 weeks later Delivery took over 4 weeks .”

Helpful Report

Posted 2 years ago

Hi Pawel , We show stock levels on our website at point of order, additionally before you make your purchase a pop up appears advising you that the item is out of stock . we do this so that customers know in advance if the item ordered is not in stock. I have checked you order and can see that it has been delivered , hope that you are happy with your lights! Regards Service team

Posted 2 years ago

“Have used GL a few times, but one of the bulbs is faulty. I have now contacted them 5 times over 3 weeks with no answer. Appalling customer service. No reply, no replacement, no refund. Quick to take your money, but not interested if something goes wrong. Won't be using again, and certainly would not recommend based on this type of customer service.”

Helpful Report

Posted 2 years ago

Hi Eric, We are sorry that you have not had a satisfactory response to your issue. We have spoken with our service team and they cant find any correspondence . Please can you send your query to support@generallamps.com and one of our team members will reply Best Regards Technical

Posted 2 years ago

“Odered 10 bulbs at the start of January. They took my money immediately and there website stated all items were in stock. after 3 weeks I rang them only to be told they were awaiting some of the stock, no apology or notification to say they were going to be late, infact customer service lady appeared not care at all, that I was inconvenienced. Waited another three and half weeks for them to finally be delivered. Very poor service and communication. Surely the basics of a well run business.”

Helpful Report

Posted 2 years ago

Hi Daniel, I have checked the audit trail for the items you ordered. The 40w R50 was out of stock when you placed your order. To advise customers of this when you view the item before making a purchase we show you our stock levels and when you place your order if the item is out of stock a pop up appears advising this item is not in stock . We do this so that our customers clearly know the position regarding their order making it easy not to proceed if they dont want to wait for their goods. As soon as stock arrived we sent your goods to you

Posted 2 years ago

“I've found it impossiable to find out how to return anything to this shop. I've not recieved any email responses and no phone calls returned.”

Helpful Report

Posted 2 years ago

Hi Jane, We have a dedicated support team here at general lamps, and they are friendly too! All you need to do is email them on support@generallamps.com and they will sort out your return

Posted 2 years ago

“Bought two lightbulbs. They were very poorly made. They both only lasted a day. Still waiting for a reply to my request for a refund”

Helpful Report

Posted 2 years ago

Hi R Cruickshank, We are sorry to hear that you had an issue with a purchase. I can see that you bought incandescent lamps from us . These are really for sale only for specialist applications new , LED is the best technology for domestic lighting. But we dont want you to have had a bad experience , please email support@generallamps.com and our team will supply you with free LED bulbs as repalcements best Regards Customer Services

Posted 2 years ago

“I didn't receive my item or a refund because their postage was misleading and said it was free postage but it wasn't it was free collection. I asked for a refund, I didn't get one . I will put it down to experience and go to a store to buy instead .”

Helpful Report

Posted 2 years ago

Hi Karen when you made your order you selected collection from our warehouse so our team did as you asked. It is free postage over £48.00 as it states on our home page, your order was £6.19 so fell below this Our team are still waiting for your reply as to what you would like us to do with your order. Regards Support

Posted 2 years ago

lamps-on-line-com is rated 4.5 based on 1,872 reviews