lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.50

4.5 Rating 1,022 Reviews

88 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,022 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid a ridiculous amount of money for next day delivery and the bulb arrived broken and bent and was refused when delivered. I’m now having trouble getting my money back.”

Helpful Report

Posted 1 year ago

Hi Tracy, I am sorry that you received your goods broken. Our service team have requested an image of the damaged box but so far havent received anything Please can you send this so we can process your refund and make a claim on the carrier for broken goods Regards Service

Posted 1 year ago

“Not received order. Was told was in stock and then received email saying would be few weeks. Still waiting. No offer of refund .”

Helpful Report

Posted 1 year ago

Hi Roselynn, We were out of stock of this item unfortunately and are waiting for a new order to arrive. We expect this middle of this week . We can send your goods as soon as they arrive of credit you back whichever suits you best . Best Regards Service

Posted 1 year ago

“Truly pathetic customer service, my lamps never arrived. Apparently they shipped it to a wrong address which I had never heard about. When I called, the salesperson I spoke to explained this but was quite arrogant and claimed that somehow it was my fault! I filled in their online order form correctly and put twice the shipping address I wanted, as well as emailing them immediately after to confirm. They then agreed to send me replacement bulbs, but to this day, they have not arrived, every time I email them and get no answer, it’s been almost 2 weeks since I put the order initially”

Helpful Report

Posted 1 year ago

Dear Ilan Adler, We received your order and sent it to an address in Edinburgh . This was the address that was on your order . Our system is automated so you put the destination address in and we simply carry out your instruction. You contacted us to ask where your goods where we confirmed that they had been delivered to Edinburgh as per your instruction. You then advised us that you wanted them to be sent to an address in Bournemouth not Edingburgh? You had spoken at this stage to 5 separate members of our team that makes things difficult for us as we have to try to piece this all together . We have agreed to send you a replacement order at our cost , a team member has now sent you three emails asking if you can give us the address that you want them to be sent to in Bournemouth bit so far you have not replied? I am really not sure what else we can do for you if you cannot advise the address you want your goods to be resent to Service

Posted 1 year ago

“Still waiting for part of my order placed 5th February but you took the full amount off my card”

Helpful Report

Posted 1 year ago

Hi Fiona, The item that you ordered is proving difficult to obtain as it has one been upgraded. Would you like us to supply you with an alternative that is too a higher spec or did you specifically want this one? If you would like us to send the newer version that has a better spec please let us know and we will do this at no additional cost Best regards Polly

Posted 1 year ago

“Not impressed. My bulb arrived broken inside. I emailed but l got the impression that you thought l was making it up. At no point was there an apology. In the end l just sent it back.”

Helpful Report

Posted 1 year ago

Hi Patricia, Have you contacted our service team, we have checked but cant find any correspondence from you . They usually ask for an image of the broken lamp if you can send an email with this to servide@generallamps.com they will replace the broken lamp Regards Customer Services

Posted 1 year ago

“Defective bulb arrived after 5 working days. Irresponsive customer service. Eventually promised to send a replacement next day delivery. Yet to arrive 3 days later.”

Helpful Report

Posted 1 year ago

Hi Harry, Our customer service team responded by email as soon as you raised a query ? we sent a replacement bulb out on 8th February via Royal Mail Regards Service

Posted 1 year ago

“I didn't receive my lamps. I've written to your customer service and didn't get any answer!!!”

Helpful Report

Posted 1 year ago

Hi Jean, Yes we received your messages and we checked into this and couldnt see why they hadnt been delivered. Our team decided to send you a replacement order free of charge on the 7th February here is the Royal Mail tracking number RF360052564GB Please note you will need to make sure you pay taxes when asked as you are in France Regards Service

Posted 1 year ago

“No order arrived after weeks of waiting please send asap”

Helpful Report

Posted 1 year ago

Hi Colin, This items is on back order with our supplier . When placing an order a pop up appears to advise this to you when you order. We are expecting a delivery in 10 days . We can also supply an alternative or credit your order back whichever is most suitable to you Best Regards Service

Posted 1 year ago

“The infrared bulb I ordered lasted only a couple of hours. The condition of the bulb was not new out of the box so I was suspicious. I sent an email asking for a refund but have heard nothing back yet!”

Helpful Report

Posted 1 year ago

“Filament was broken on arrival. No response to message I sent 4 January. Paid for next day and arrived 2 days later.”

Helpful Report

Posted 1 year ago

Hi Paul, It looks like the filament has broken off due to transit damage ? Did you contact our service team on service@generallamps.com? If you send them an email they will deal with your query Best Regards Harry

Posted 1 year ago

“Lightbulbs are a mess on the inside of the bulbs. They’re all marked up, which is super evident when switched on. Sent email, was told there was nothing wrong with them and haven’t heard back since I queried this. Looks like either an inferior product or easily marked, either way doesn’t look great at all so I’d avoid buying again. Have included a picture”

Helpful Report

Posted 1 year ago

Hi Nathan, The image that you have submitted is covered in dust marks not scratches. It would be best to wipe it with a damp cloth to prevent static build up on the glass that attracts dust particles to the face of the bulb. Regards Customer Services

Posted 1 year ago

“Look properly at this company's reviews on google and here, they spend more time trying to hide negative reviews from unhappy customers than they do trying to improve their customer service it seems. Avoid. Sent me lightbulbs that clearly say on the box NOT FOR DOMESTIC USE, didn't say that on the website otherwise i wouldn't have bought them. £4 delivery plus another £4 to send back, not worth it so i'm left out of pocket.”

Helpful Report

Posted 1 year ago

Hi Susie, We use reviews.io specifically for its integrity. Any review that a client leaves for us good or bad is available for anyone to read. We cannot hide reviews from clients and we would not wish to do so as this would undermine the process. Your issue was that you bought 100w Bulbs and complained that they were too hot. We advised that a 100w bulb does get hot and that wattage is directly proportional to heat. We also advisee that LED would be the best option and that you could return the 100w bulbs if you were not satisfied. I think that we responded quickly and a fair solution for you

Posted 1 year ago

“Hello to the UK, I'm afraid but there has not been a delivery yet. Did you get a message about where the parcel could be? I always got a funny message looking like a phishing from Fedex. It showed up a very weired mail address when positioning the curser mouse over on the answer button. Any idea? Regards from Germany – Michael”

Helpful Report

Posted 1 year ago

Hi Michael, We did not send these by Fedex so please dont reply as this may be a scam We are based in the UK and sent these by international tracked post. If you contact us directly we can give you the tracking number. You will need to pay duties before receiving your goods so you should get a message from Bundespost regarding this when goods are in Germany Best Regards Service team

Posted 1 year ago

“Delivery was very slow and order is still incomplete”

Helpful Report

Posted 1 year ago

Hi Brian, We are still waiting for the pearl bulbs to be dleivered to us. We have these in stock in a clear finish if thats suitable or 60w in a pearl finish ? If either of these options are suitable to you please let me know and I will amend your order and get the balance sent. Best Regards Service Team

Posted 1 year ago

“I purchased the tube waited 2 weeks only to receive it broken I will never use this company again”

Helpful Report

Posted 1 year ago

Hi David, Very sorry to hear this . As we supply glass this can happen on occasion. All you need to do is emails sales@generallamps.com with an image of the broken lamp ( we ask this so we can take it up with the carrier that broke the lamp)and we will send a free replacement. Please be careful when disposing of the lamp as it may contain broken glass Regards Service

Posted 1 year ago

“Terrible - I ordered some bulbs for my Mum in the UK...put the correct address in etc, and then paid using Apple pay - this overwrote the delivery address with my own (in EU) without any sort of warning. Tried calling and mailing to correct the issue, but had no answer and a few days later the bulbs were shipped....not heard anything for a few weeks now.”

Helpful Report

Posted 1 year ago

Hi Richard, The delivery address you gave to us was in Germany. So we have sent your goods to Germany as was requested. We can only send goods to the destination that has been given to us. It would be a good idea to change the destination address that you have in Apple pay to your current one to prevent this happening again. Please understand we cant be held responsible for wrong delivery if we have delivered to the destination address that we have been instructed to send to . Regards Service

Posted 1 year ago

“Aviod still not got my item RIP off”

Helpful Report

Posted 1 year ago

Hi Robert , we sent you an email at 9.27 am this morning to confirm that your goods have been posted but please allow a few extra days due to the recent postal strikes Regards Service

Posted 1 year ago

“Sorry but this reflects you choosing to use the Royal Mail. Order still not delivered so may be asking for you to resend by Courier. Order No 100186576 Or refund the cost”

Helpful Report

Posted 1 year ago

Hi Robert, We don't choose to use Royal Mail , the customer makes this choice at the checkout. You have the option to select Mail or carrier, we send goods to the customer based on their choice? Best Regards Customer Service

Posted 1 year ago

“I ordered cool white but received warm white but I emailed Custormer service they responded but I ask them for exchange but no reply after”

Helpful Report

Posted 1 year ago

Hi Nitharshan, Yes , I corresponded with you whilst we were on Xmas break as you where concerned you had the wrong goods? we have received some images from you and can see that you ordered 4000k when you should have ordered 6500K to match what you already have. I did go through all of the details with regards to colour temperature when I replied. Regards gerry

Posted 1 year ago

“Batteries were ordered on 2nd December and received on 22 December - there's room for improvement in delivery methods!”

Helpful Report

Posted 1 year ago

Hi Ray, we are sorry for the delay. we are experiencing delays at present due to the Royal Mail strikes which is causing delays with deliveries

Posted 1 year ago

lamps-on-line-com is rated 4.5 based on 1,022 reviews