lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.48

4.5 Rating 1,877 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fluorescent bulb does not work”

Helpful Report

Posted 2 years ago

Hi Dezni, You contacted our team regarding this issue and we advised that you buy a starter switch as this will resolve your issue .We have checked and cant see that you purchased one. This will certainly solve your problem Regards Technical

Posted 2 years ago

“It said clear, I was expecting a white light, instead it's a reddish sunset colour, it's awful, I bought two of them and it cost me just over £20 with delivery, and delivery was extremely slow, I thought it would never come, very disappointing all round.”

Helpful Report

Posted 2 years ago

Hi Jeff, Looking at your order you ordered a clear bulb so that is what we have sent. You ordered an incandescent bulb that is 2700K warm white , these do have a warm appearance in the same manner as other household bulbs. We can supply an LED version in cool white that would have a cooler appearance if that is suitable?

Posted 2 years ago

“Received light bulbs, only to find it said on the box, not for indoor use!! I emailed asking how to return them as they are no use, no reply !! So in the bin they'll go !! Thanks for your customer service........”

Helpful Report

Posted 2 years ago

Hi Allison, We have to label bulbs in this manner to conform to EU regs for filament bulbs. We suggest buying LED bulbs for household use as they are similar in price save 85% energy and last 15 times as long. if you want to return them thats fine please email support@generallamps.com who will organise a free returns label for you Best Regards Technical

Posted 2 years ago

“Six of the lamps I received broke within the first two weeks very poor quality. I wouldn’t purchase from you again”

Helpful Report

Posted 2 years ago

Hi Leslie, you have ordered filament incandescent bulbs . These bulbs are designed to work up to 1000 hours. Why not buy LED as they last 3 years and are guaranteed Regards Sales

Posted 2 years ago

“My oder hasn't arrived, and seems to be stuck or lost in transit. I made a General enquiry this morning asking if Royal Mail could be chased and got fobbed off with I've asked it to be redelivered not true I asked for it to be delivered on Saturday instead Friday but its been stuck in transit for over a week now so I'm guessing its lost. All I asked for was some help.”

Helpful Report

Posted 2 years ago

Dear Mark, Please can you let us know if Royal Mail have delivered your parcel ? Please can we ask that if you have an issue with a Royal Mail delivery that you leave a review on their site not ours Best Regards Service Team

Posted 2 years ago

“They need to learn how yo talk to customers wisl.”

Helpful Report

Posted 2 years ago

Dear Krish, We expect our service team to be treated fairly and with respect . Unfortunately the manner in which you spoke with our team member breached our guidelines and we terminated contact with you.

Posted 2 years ago

“very bad service dozens of calls and emails that no one answers and there is no way to contact them to return the product and get our money back”

Helpful Report

Posted 2 years ago

Hi Asen, As per our conversation with you . We have offered to replace the panels for you but advised you that we supplied exactly as you requested therefore the cost of return is down to yourself.

Posted 2 years ago

“Bought a while ago a set of bayonet and I do that for years: the same power same socket; this set each bulb fall out after 24h! The filament shattered completely, with fall unto bottom- see image!”

Helpful Report

Posted 2 years ago

“I can't because our order has never arrived. Please investigate.”

Helpful Report

Posted 2 years ago

Hi Michael, Your item was delivered on 23rd November . Please us this tracking number as it was left safe by Royal Mail and you will be able to see where it is FR906111707GB

Posted 2 years ago

“Sadly I ordered 2 UV Bulbs only one worked and General Lamps haven't been able to get a replacement sorted out. The communication was poor. with no information forth coming about the bulbs as I did return the ones that didn't work. Keeping customers well informed is key to good customer services”

Helpful Report

Posted 2 years ago

Hi Bridget, We have received that lamps back and tested them. We found that the filament were broken which is probably as a result of transit damage. Our service team credited you back and this should appear in your account in the next couple of days. They have also sent an email to confirm this Regards Service Team

Posted 2 years ago

“Items never arrived and General Lamps have said 'it's out of their hands'. Unresponsive to emails & telephone messages. Unwilling to help me resolve the issue.”

Helpful Report

Posted 2 years ago

Hi Alice, I have just tracked your order and can see that we despatched it on 15th November at 4pm and was delivered to you at 20.17 the next day? Here is the tracking number so you can verify FR906107804GB Regards Service Team

Posted 2 years ago

“I ordered Duracell Ultra batteries for my smoke alarm but received standard Duracell batteries. I called Lamps-on-line and left a voice message describing the problem and leaving the reference number and my contact details. I also contact them through PayPal. Two weeks later still no reply.”

Helpful Report

Posted 2 years ago

Hi Rick, We will check into this and come back to you

Posted 2 years ago

“I have not yet received my order, having been told it has been shipped. Where is it? There was no indication it would take this long, when I placed my order. This is not satisfactory.”

Helpful Report

Posted 2 years ago

Hi Anne, You selected collection from our warehouse when you placed your order. Our service team has contacted you to advise that goods are ready but we have not had a reply from you . Please advise Regards Service team

Posted 2 years ago

“Just blew all the lights in the house out didn't realise that these were not for use in the home but are recommended for traffic lights 🙄 my mistake”

Helpful Report

Posted 2 years ago

Hi Steve, The best solution for domestic lighting is LED as it offers an 85% saving compared to incandescent. Filament bulbs can be used for domestic use but have to be labelled as such to conform to EU regulations. Regards Technical

Posted 2 years ago

“Great products. However, very disappointed with customer service after our order was sent to the wrong address. This was DHLs error but we weren't the customer to DHL, Genral lamps had the tracking reference and it was booked through their account. 3 days passed without a solution and we had to drive 90 minutes to collect the goods ourselves only to be refunded the postage. Litle effort on their part to help out the customer (us) spending a decent amount of money.”

Helpful Report

Posted 2 years ago

Hi Eddie, We have taken this issue up with DHL

Posted 2 years ago

“Yh my order never came, I got a refund for the light bulb I bought but not for the postage so this site was pretty useless really, in fact I got robbed for at least a few quid. Would not recommend :(”

Helpful Report

Posted 2 years ago

Hi Luke, I have just checked and your order has been credited in full both for the lamp and the postage Regards Service

Posted 2 years ago

“I’ve not received my goods or a refund.”

Helpful Report

Posted 2 years ago

Hi Alice, Your order has been refunded. Please check your paypal account Regards Service

Posted 2 years ago

“Took twenty days to despatch the bulbs. One has already blown after just a couple of hours' service. No reply from company.”

Helpful Report

Posted 2 years ago

Hi A Mallinson, The bulbs where out of stock when you placed your order. You are made aware of this when you place your order both at the point of sale and the order confirmation, we do this to let customers know that we are waiting for stock to arrive

Posted 2 years ago

“Unfortunately, the tube lamp I ordered has arrived and smashed to pieces. Have been unable to get any response to a replacement by e-mail from the company.”

Helpful Report

Posted 2 years ago

“I was really disappointed in the bulbs that i ordered from you for my 90 year old father. All three bulbs blew within a few hours of being fitted.”

Helpful Report

Posted 2 years ago

lamps-on-line-com is rated 4.5 based on 1,877 reviews