lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.50

4.5 Rating 1,022 Reviews

88 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,022 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't because our order has never arrived. Please investigate.”

Helpful Report

Posted 6 months ago

Hi Michael, Your item was delivered on 23rd November . Please us this tracking number as it was left safe by Royal Mail and you will be able to see where it is FR906111707GB

Posted 6 months ago

“Sadly I ordered 2 UV Bulbs only one worked and General Lamps haven't been able to get a replacement sorted out. The communication was poor. with no information forth coming about the bulbs as I did return the ones that didn't work. Keeping customers well informed is key to good customer services”

Helpful Report

Posted 6 months ago

Hi Bridget, We have received that lamps back and tested them. We found that the filament were broken which is probably as a result of transit damage. Our service team credited you back and this should appear in your account in the next couple of days. They have also sent an email to confirm this Regards Service Team

Posted 6 months ago

“Items never arrived and General Lamps have said 'it's out of their hands'. Unresponsive to emails & telephone messages. Unwilling to help me resolve the issue.”

Helpful Report

Posted 6 months ago

Hi Alice, I have just tracked your order and can see that we despatched it on 15th November at 4pm and was delivered to you at 20.17 the next day? Here is the tracking number so you can verify FR906107804GB Regards Service Team

Posted 6 months ago

“I ordered Duracell Ultra batteries for my smoke alarm but received standard Duracell batteries. I called Lamps-on-line and left a voice message describing the problem and leaving the reference number and my contact details. I also contact them through PayPal. Two weeks later still no reply.”

Helpful Report

Posted 6 months ago

Hi Rick, We will check into this and come back to you

Posted 6 months ago

“I have not yet received my order, having been told it has been shipped. Where is it? There was no indication it would take this long, when I placed my order. This is not satisfactory.”

Helpful Report

Posted 6 months ago

Hi Anne, You selected collection from our warehouse when you placed your order. Our service team has contacted you to advise that goods are ready but we have not had a reply from you . Please advise Regards Service team

Posted 6 months ago

“Just blew all the lights in the house out didn't realise that these were not for use in the home but are recommended for traffic lights 🙄 my mistake”

Helpful Report

Posted 7 months ago

Hi Steve, The best solution for domestic lighting is LED as it offers an 85% saving compared to incandescent. Filament bulbs can be used for domestic use but have to be labelled as such to conform to EU regulations. Regards Technical

Posted 7 months ago

“Great products. However, very disappointed with customer service after our order was sent to the wrong address. This was DHLs error but we weren't the customer to DHL, Genral lamps had the tracking reference and it was booked through their account. 3 days passed without a solution and we had to drive 90 minutes to collect the goods ourselves only to be refunded the postage. Litle effort on their part to help out the customer (us) spending a decent amount of money.”

Helpful Report

Posted 7 months ago

Hi Eddie, We have taken this issue up with DHL

Posted 6 months ago

“Yh my order never came, I got a refund for the light bulb I bought but not for the postage so this site was pretty useless really, in fact I got robbed for at least a few quid. Would not recommend :(”

Helpful Report

Posted 7 months ago

Hi Luke, I have just checked and your order has been credited in full both for the lamp and the postage Regards Service

Posted 7 months ago

“I’ve not received my goods or a refund.”

Helpful Report

Posted 7 months ago

Hi Alice, Your order has been refunded. Please check your paypal account Regards Service

Posted 7 months ago

“Took twenty days to despatch the bulbs. One has already blown after just a couple of hours' service. No reply from company.”

Helpful Report

Posted 8 months ago

Hi A Mallinson, The bulbs where out of stock when you placed your order. You are made aware of this when you place your order both at the point of sale and the order confirmation, we do this to let customers know that we are waiting for stock to arrive

Posted 6 months ago

“Unfortunately, the tube lamp I ordered has arrived and smashed to pieces. Have been unable to get any response to a replacement by e-mail from the company.”

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Posted 8 months ago

“I was really disappointed in the bulbs that i ordered from you for my 90 year old father. All three bulbs blew within a few hours of being fitted.”

Helpful Report

Posted 8 months ago

“I need to return this purchase but there's no return information on any of the emails. I've also left a voice message for someone to contact me but after 7 days nobody has yet responded. Please be aware returning items appears to be a difficult process!”

Helpful Report

Posted 8 months ago

Hi Sandi, Please can you provide us with your order number so we can help further Regards Service

Posted 8 months ago

“They don't work. Waste of money.”

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Posted 8 months ago

Hi James, Have you contacted our service team. It would be very unusual for a tube not to start as all of the are illuminated at the factory before leaving it. Did you replace the starter? If not this may be the reason Regards Technical

Posted 8 months ago

“I ordered 6 Par38 light bulbs on September 4th. I paid £12 to have them delivered on 5th. Ready for my birthday party on 7th. THEY NEVER ARRIVED. Pete was helpful but to no avail.”

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Posted 8 months ago

“Why would I have an experience for buying a few light bulbs for petes sake”

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Posted 9 months ago

Lots of people do Michael. feedback is really useful to us as it helps us gauge our performance and finds ways that we can improve Regards Service Team

Posted 9 months ago

“Faulty product, I tried to send back and was accused of sending an empty box. Disgusting way to treat a customer. No resolution, no further contact from them with NEVER order from them again!”

Helpful Report

Posted 9 months ago

Hi Kendra, Unfortunately all we received back was an empty box with no lamp in it at all. The box wasnt sealed or in any outer packaging . Regards Service team

Posted 9 months ago

“Light bulbs are terrible, some have only lasted a few days!”

Helpful Report

Posted 9 months ago

Hi Pam, I have checked your order and you purchased these nearly a year ago ? Please can you provide further detail on this issue Regards Service

Posted 9 months ago

“Requested and paid for next day delivery when ordering on a Saturday, items turned up on Tuesday evening.”

Helpful Report

Posted 9 months ago

Hi Neil Budd, I have checked your order and it was delivered in the correct time frame. You placed your order on a Saturday , we are not open at weekends so it was shipped on Monday on an overnight delivery to get to you tuesday . This is made clear on our website Regards Service

Posted 9 months ago

“Bulb broke due to defective packaging. Requested replacement, with an incriminating photograph. Rude refusal and no replacement received. How not to do it!”

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Posted 9 months ago

Hi Stephen, We did not credit the lamp as per your email it was broken by yourself. Regards Service

Posted 9 months ago

lamps-on-line-com is rated 4.5 based on 1,022 reviews