lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.48

4.5 Rating 1,876 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leider konnte unsere Bestellung nicht zum vereinbarten Preis geliefert werden, wir mussten unsere Bestellung stornieren. Die Lieferoption sollte bei der Bestellung verbindlich sein oder nicht angewählt werden können.”

Helpful Report

Posted 3 years ago

Hi Irene, You are based in Switzerland but you selected collection from our warehouse as there was no carriage charge for collection. We spotted this and contacted you to confirm that you did really want to collect from our warehouse, we were advised that you wanted goods to be sent and decided to cancel as there was a delivery charge to send goods to Switzerland. Regards Service Team

Posted 3 years ago

“Ordered 2 bulbs from here and nearly 2 weeks later still haven't received them”

Helpful Report

Posted 3 years ago

Hi Ian, Royal Mail tried to deliver but you were not in? Please can you contact customer services on 01494 880099 option 1 to organise your delivery Regards Gerry

Posted 3 years ago

“I have been waiting for the package for over 2 weeks”

Helpful Report

Posted 3 years ago

Hi Wioletta, I have just checked and Royal Mail tracking states that it has bene delivered on 11th April. Please can you confirm this to us so we can close this case . we are very sorry that there was delay with your delivery Best Regards Service

Posted 3 years ago

“Wrong items sent Can’t get a response to my emails advising of the error”

Helpful Report

Posted 3 years ago

“Order No 100192686 Goods not received. I am told that the Royal Mail were unable to deliver and a card was left.No card was ever left here' . I have been instructed to contact Royal Mail and I have tried but unable to make contact . General Lamps phone is permanently engaged and I just want my money refunded asap. Thank You -T Jones”

Helpful Report

Posted 3 years ago

Hi Thomas I have just tracked your parcel and Royal Mail tried to make delivery on the 22nd March but unfortunately no one was in to accept delivery. Your order is being held at Staines Delivery Office for you to collect. Regards Service Team

Posted 3 years ago

“Poor after sales customer service let this company down after some bulbs arrived damaged. A simple problem was made a big issue by this company. Pity. I would not use them again due to this experience.”

Helpful Report

Posted 3 years ago

Hi Lucien, You advised of four broken bulbs that you received with your delivery. Please check your Paypal account and you will see that we have refunded you for the 4 broken bulbs that you reported? Regards Service Team

Posted 3 years ago

“The wrong bulbs were sent and I received no reply to my email to Customer Service and no one answered my phone call either. I still want to return the bulbs for the correct ones. Invoice ID 100192183. No invoice was sent either. Peter Holt”

Helpful Report

Posted 3 years ago

Hi Peter, Sorry that you were not happy with your purchase. Your ordered 105w BC Halogen Lamps in BC Cap , please can you advise what you received ? We send an invoice as soon as we receive payment online your invoice was emailed to you on 8th March Regards Service

Posted 3 years ago

“Absolutely useless! Item came broken twice. Waste of time, I wouldn’t recommend this brand to anyone!”

Helpful Report

Posted 3 years ago

Hi Karolina, We are really sorry to hear this. I can see that we have sent a free replacement for your first order. Has this been received broken as well? We will be taking this up with the carrier . Once again very sorry about this Best Regards Service Team

Posted 3 years ago

“I paid a ridiculous amount of money for next day delivery and the bulb arrived broken and bent and was refused when delivered. I’m now having trouble getting my money back.”

Helpful Report

Posted 3 years ago

Hi Tracy, I am sorry that you received your goods broken. Our service team have requested an image of the damaged box but so far havent received anything Please can you send this so we can process your refund and make a claim on the carrier for broken goods Regards Service

Posted 3 years ago

“Not received order. Was told was in stock and then received email saying would be few weeks. Still waiting. No offer of refund .”

Helpful Report

Posted 3 years ago

Hi Roselynn, We were out of stock of this item unfortunately and are waiting for a new order to arrive. We expect this middle of this week . We can send your goods as soon as they arrive of credit you back whichever suits you best . Best Regards Service

Posted 3 years ago

“Truly pathetic customer service, my lamps never arrived. Apparently they shipped it to a wrong address which I had never heard about. When I called, the salesperson I spoke to explained this but was quite arrogant and claimed that somehow it was my fault! I filled in their online order form correctly and put twice the shipping address I wanted, as well as emailing them immediately after to confirm. They then agreed to send me replacement bulbs, but to this day, they have not arrived, every time I email them and get no answer, it’s been almost 2 weeks since I put the order initially”

Helpful Report

Posted 3 years ago

Dear Ilan Adler, We received your order and sent it to an address in Edinburgh . This was the address that was on your order . Our system is automated so you put the destination address in and we simply carry out your instruction. You contacted us to ask where your goods where we confirmed that they had been delivered to Edinburgh as per your instruction. You then advised us that you wanted them to be sent to an address in Bournemouth not Edingburgh? You had spoken at this stage to 5 separate members of our team that makes things difficult for us as we have to try to piece this all together . We have agreed to send you a replacement order at our cost , a team member has now sent you three emails asking if you can give us the address that you want them to be sent to in Bournemouth bit so far you have not replied? I am really not sure what else we can do for you if you cannot advise the address you want your goods to be resent to Service

Posted 3 years ago

“Still waiting for part of my order placed 5th February but you took the full amount off my card”

Helpful Report

Posted 3 years ago

Hi Fiona, The item that you ordered is proving difficult to obtain as it has one been upgraded. Would you like us to supply you with an alternative that is too a higher spec or did you specifically want this one? If you would like us to send the newer version that has a better spec please let us know and we will do this at no additional cost Best regards Polly

Posted 3 years ago

“Not impressed. My bulb arrived broken inside. I emailed but l got the impression that you thought l was making it up. At no point was there an apology. In the end l just sent it back.”

Helpful Report

Posted 3 years ago

Hi Patricia, Have you contacted our service team, we have checked but cant find any correspondence from you . They usually ask for an image of the broken lamp if you can send an email with this to servide@generallamps.com they will replace the broken lamp Regards Customer Services

Posted 3 years ago

“Defective bulb arrived after 5 working days. Irresponsive customer service. Eventually promised to send a replacement next day delivery. Yet to arrive 3 days later.”

Helpful Report

Posted 3 years ago

Hi Harry, Our customer service team responded by email as soon as you raised a query ? we sent a replacement bulb out on 8th February via Royal Mail Regards Service

Posted 3 years ago

“I didn't receive my lamps. I've written to your customer service and didn't get any answer!!!”

Helpful Report

Posted 3 years ago

Hi Jean, Yes we received your messages and we checked into this and couldnt see why they hadnt been delivered. Our team decided to send you a replacement order free of charge on the 7th February here is the Royal Mail tracking number RF360052564GB Please note you will need to make sure you pay taxes when asked as you are in France Regards Service

Posted 3 years ago

“No order arrived after weeks of waiting please send asap”

Helpful Report

Posted 3 years ago

Hi Colin, This items is on back order with our supplier . When placing an order a pop up appears to advise this to you when you order. We are expecting a delivery in 10 days . We can also supply an alternative or credit your order back whichever is most suitable to you Best Regards Service

Posted 3 years ago

“The infrared bulb I ordered lasted only a couple of hours. The condition of the bulb was not new out of the box so I was suspicious. I sent an email asking for a refund but have heard nothing back yet!”

Helpful Report

Posted 3 years ago

“Filament was broken on arrival. No response to message I sent 4 January. Paid for next day and arrived 2 days later.”

Helpful Report

Posted 3 years ago

Hi Paul, It looks like the filament has broken off due to transit damage ? Did you contact our service team on service@generallamps.com? If you send them an email they will deal with your query Best Regards Harry

Posted 3 years ago

“Lightbulbs are a mess on the inside of the bulbs. They’re all marked up, which is super evident when switched on. Sent email, was told there was nothing wrong with them and haven’t heard back since I queried this. Looks like either an inferior product or easily marked, either way doesn’t look great at all so I’d avoid buying again. Have included a picture”

Helpful Report

Posted 3 years ago

Hi Nathan, The image that you have submitted is covered in dust marks not scratches. It would be best to wipe it with a damp cloth to prevent static build up on the glass that attracts dust particles to the face of the bulb. Regards Customer Services

Posted 3 years ago

“Look properly at this company's reviews on google and here, they spend more time trying to hide negative reviews from unhappy customers than they do trying to improve their customer service it seems. Avoid. Sent me lightbulbs that clearly say on the box NOT FOR DOMESTIC USE, didn't say that on the website otherwise i wouldn't have bought them. £4 delivery plus another £4 to send back, not worth it so i'm left out of pocket.”

Helpful Report

Posted 3 years ago

Hi Susie, We use reviews.io specifically for its integrity. Any review that a client leaves for us good or bad is available for anyone to read. We cannot hide reviews from clients and we would not wish to do so as this would undermine the process. Your issue was that you bought 100w Bulbs and complained that they were too hot. We advised that a 100w bulb does get hot and that wattage is directly proportional to heat. We also advisee that LED would be the best option and that you could return the 100w bulbs if you were not satisfied. I think that we responded quickly and a fair solution for you

Posted 3 years ago

lamps-on-line-com is rated 4.5 based on 1,876 reviews