lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.47

4.5 Rating 1,741 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,741 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst light bulbs I've ever bought. I've bought 100w incandescent light bulbs, and they lasted for few days. Also the bulbs were getting very hot, including the feed wire.”

Helpful Report

Posted 1 week ago

Hi Gheorge Sorry to hear that it didtn work as you expected . 100w bulbs will get hot as they are incandescent. Why not go for LED as these will run much cooler . We are happy to do a straight swap on your order for LED with no additiolnal charge to you Best Regards Service

Posted 1 week ago

“Avoid at all cost. Verry long time i have waited for delivery almost 6 weeks. I called them when i realised is wrong order, it could be from my end not sure, but they said it was over their refund period, then person i spoke over the phone asurred he will speak with his manager to see what they can do, then another month pased and no reply from them. I called again and when I tried to explain he did not let me finish explain he was keep insisting that this is almost 3 months since and all of that. It was a waste of time chasing them, then i they have loads of 1 star review and it seems same issues that i had with them or close. The reason for this review is that other buyers would see it and think twice, or atleast be more carefull and always check if everiting is correct. I'm sorry if this will affect the business in any way but i believe it is the right decision.”

Helpful Report

Posted 2 weeks ago

Hi Joel, That's not accurate and certainly not fair. You ordered a 22w bulb from us when you meant to order a 55w bulb from us . You called us just now 4 months later and asked to return it . We advised that this is well past our returns date and that we are unable to help you further. I dont think we have been unreasonable here we try our best to help customers when we can, but we have to put a fair and reasonable limit on returns. Please take a look at our reviews on the following platforms to see how our customers like us Amazon - 4.62/5 from 9,867 reviews Reviews.io - 4.5/5 from 1,732 reviews Ebay - 99.8% positive from 13,013 reviews Best Regards Service

Posted 2 weeks ago

“Received a broken lamp. No reply from Customer services, very bad communication. I have been totally ignored.”

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Posted 4 weeks ago

“My Lamps were late arriving. I telephoned customer service who told me they could locate the order and would call me back. They never called back. I sent two emails expressing my concerns. Neither emails were answered. I was about to contact PayPal to ask for a refund but the lamps eventually turned up.One of the lamps was broken to add to my despair. Disgusting customer service. Please avoid using this company at all costs.”

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Posted 1 month ago

Hi Andy You ordered on new years eve. Even our warehouse team at lamps-on-line take a break and celebrate the new year . As soon as they got back they cracked on and shipped your order. Glad that you now have your goods

Posted 1 month ago

“I did not recieve the lamps”

Helpful Report

Posted 1 month ago

Hi Henrietta I have checked your order , you are in Hoollnad. Please note we are in the UK so export does take a little longer for dleivery. Please reply when you get c ontac from customs as there will be a small customs charge for you to pay bofre Dutch customs will release your goods Regards Service team

Posted 1 month ago

“I ordered light bulbs on 24 December, were advised they gad been dispatched on 30 December and on Friday 9 January when I was advised they would be delivered they did not ring the door bell, as both my wife and I were at home”

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Posted 1 month ago

Hi Jonathan, I have just checked your order and can see that it has been delivered, you placed your order on christmas eve whch would cause a short delay as we close for christmas day and boxing day Best Regards Service

Posted 1 month ago

“Ordered lamp, heard nothing for 7 days, enquired what was happening, said it wasn't in stock no idea when I'd get it it. Thanks alot!”

Helpful Report

Posted 1 month ago

Hi Mark, Dont worry its on its way! During the run up to christmas the post office can get a bit behind due to the upturn in the number of parcels they have to deliver. But please be reassured that you will get your lights to you by christmas Sales

Posted 1 month ago

“Extremely slow delivery. Considering the high postage, I expected better. I had to chase them up. The bulb was for an old fashioned fitting, it doesn't work. Not sure if it's the bulb, whether not compatible or damaged in transit (though it seemed well packaged) or my fitting. But I seem to have wasted my money.”

Helpful Report

Posted 1 month ago

“Terrible service. Paid extra for next day delivery. It took 5 days to arrive. In the meantime I had to buy the product from elsewhere. Didn’t even get an acknowledgment of my complaint or request for refund. Disappointing in the extreme. Paul M”

Helpful Report

Posted 2 months ago

“Got an initial automated email when ordering then nothing, not even a reply to my email asking for progress on the order 10 days later; disappointed”

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Posted 2 months ago

“I’m still waiting for my order”

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Posted 3 months ago

Hi Gemma Your order states " collection from General Lamps" goods have been here for two weeks awaiting collection. Please advise further Regards Support

Posted 2 months ago

“Placed an order on 29/10/25 had to cahse up several times, delievry company states some items are damaged, have informed the seller of this, and have had to spend considerable time chasing the company who are very unhelpful. I have asked for a refund and still not received this nor the items ordered as of 12/11/2025. STIIL NOT RECEIVED A REFUND DESPITE SEVERAL CALLS TO THE OFFICE AND BEING ASSURED THAT A REFUND HAS BEEN AUTHORISED. REPORTING IT AS A FRAUDULENT TRANSACTION”

Helpful Report

Posted 3 months ago

Dear Nike Otubusen , we have been working with you regarding this delivery as we have been informed that there may be some damage to your package. DX Couriers have confirmed that just 1 tube is broken they have removed this and will deliver the balance tracking reference is 7065517064 . I have just tracked your order and it will be delivered today between 3pm and 5pm to Cotisens Solicitors. I am sorry that there has been a broken tube please understand that it is the carrier company that has done damaged the goods, we have tried or best to ensure goods were sent well packaged. Best Regards Support Team

Posted 3 months ago

“Ordered something, waiting few weeks, then recovering something else which is not working..”

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Posted 4 months ago

“Slow, poor communication, product not true to item description when it arrived over a month after purchase”

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Posted 4 months ago

“On Sept 3, I got a notice saying "Your Shipment #100224533 for Order #100224533 has shipped." I still have not received the shipment.”

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Posted 5 months ago

Hi Henry, Yes thats right your goods have been shipped but you are in the USA so it will take a while for your delivery . we are not a US based company we are in the UK Regards Support

Posted 4 months ago

“ITEM QUALITY VERY POOR ,THEN DONT CARE I AM RAISING MY CONCERN, THEY DONT CARE ' they don't take return ' I loose lots money ' item all wast ' we can't use its poor quality”

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Posted 5 months ago

“Ordered two low energy halogen 240V 70W E27 light bulbs 4/7/25 as replacement + one spare for bathroom fitting. Arrived safely and checked both worked ok, but the one I left in failed last night(lasted 8 weeks). Phoned customer service and was told halogens don't come with any warranty...nor would they send any replacement or refund as it's past their 14 day limit. Asked what bulbs do come with a warranty and she didn't know!”

Helpful Report

Posted 5 months ago

Hi Mark, Filament bulbs don't come with a warranty due to the nature of failure of a filament bulb . Some lamps can fail early but others will last well past the average rated life stipulated by the manufacturer. If warranty is important to you all of our LED lamps come with a 2 year warranty and offer excellent value for money. When you are ready to place your next order please give us a quick call and we will let give you a discount to compensate for your disappointment Regards - Technical sales

Posted 5 months ago

“There was no response for 2 weeks, then to find out there is no record of my order. 1 star is more than generous!”

Helpful Report

Posted 6 months ago

Hi Michal, Thank you for leaving a review and we are sorry that you were not satisfied. I have checked your order and it was delivered at 11.33 on the 31st July . Please contact us if you require any further assistance Best Regards Support

Posted 6 months ago

“The light bulbs I ordered were not in stock. They did not tell me this and sent an alternative which retailed at a lower price and did not work properly in my lamp. I contacted lamps-on-line and they firstly asked for a photograph to prove that the lamps were different from those odered, then eventually after 4 phone calls admitted that they did not stock the lamps I had ordered. I asked for a full refund and they reluctently issued a returns label, so I sent them back. However the cost of the 2 light bulbs and postage was £31.94 but they only refunded me £26.95. I ma VERY dissatisfied.”

Helpful Report

Posted 6 months ago

Hi Maggie, Thank you for alerting us to this . I will speak with our service team to establish what has happened here and if you have been in anyway been refunded less than you should have we will of course raise an additional credit on your card Best Wishes Sales

Posted 6 months ago

“Delivered with both tubes smashed contacted them and was given an email to report it and haven't received any reply won't be buying from these again”

Helpful Report

Posted 8 months ago

Hi alan, We’re really sorry to hear your order arrived damaged. As fluorescent tubes are made of glass, unfortunately they can occasionally break in transit despite our best efforts with packaging. However, we want to clarify that we haven’t received any email from you so far. We’d really appreciate it if you could get in touch with us directly so we can resolve this for you as quickly as possible. Customer satisfaction is very important to us, and we're happy to help. Thank you

Posted 7 months ago

lamps-on-line-com is rated 4.5 based on 1,741 reviews