Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.47

“Ordered something, waiting few weeks, then recovering something else which is not working..”

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Posted 3 weeks ago

“Slow, poor communication, product not true to item description when it arrived over a month after purchase”

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Posted 1 month ago

“On Sept 3, I got a notice saying "Your Shipment #100224533 for Order #100224533 has shipped." I still have not received the shipment.”

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Posted 1 month ago

Hi Henry, Yes thats right your goods have been shipped but you are in the USA so it will take a while for your delivery . we are not a US based company we are in the UK Regards Support

Posted 1 month ago

“ITEM QUALITY VERY POOR ,THEN DONT CARE I AM RAISING MY CONCERN, THEY DONT CARE ' they don't take return ' I loose lots money ' item all wast ' we can't use its poor quality”

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Posted 1 month ago

“Ordered two low energy halogen 240V 70W E27 light bulbs 4/7/25 as replacement + one spare for bathroom fitting. Arrived safely and checked both worked ok, but the one I left in failed last night(lasted 8 weeks). Phoned customer service and was told halogens don't come with any warranty...nor would they send any replacement or refund as it's past their 14 day limit. Asked what bulbs do come with a warranty and she didn't know!”

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Posted 1 month ago

Hi Mark, Filament bulbs don't come with a warranty due to the nature of failure of a filament bulb . Some lamps can fail early but others will last well past the average rated life stipulated by the manufacturer. If warranty is important to you all of our LED lamps come with a 2 year warranty and offer excellent value for money. When you are ready to place your next order please give us a quick call and we will let give you a discount to compensate for your disappointment Regards - Technical sales

Posted 1 month ago

“There was no response for 2 weeks, then to find out there is no record of my order. 1 star is more than generous!”

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Posted 3 months ago

Hi Michal, Thank you for leaving a review and we are sorry that you were not satisfied. I have checked your order and it was delivered at 11.33 on the 31st July . Please contact us if you require any further assistance Best Regards Support

Posted 3 months ago

“The light bulbs I ordered were not in stock. They did not tell me this and sent an alternative which retailed at a lower price and did not work properly in my lamp. I contacted lamps-on-line and they firstly asked for a photograph to prove that the lamps were different from those odered, then eventually after 4 phone calls admitted that they did not stock the lamps I had ordered. I asked for a full refund and they reluctently issued a returns label, so I sent them back. However the cost of the 2 light bulbs and postage was £31.94 but they only refunded me £26.95. I ma VERY dissatisfied.”

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Posted 3 months ago

Hi Maggie, Thank you for alerting us to this . I will speak with our service team to establish what has happened here and if you have been in anyway been refunded less than you should have we will of course raise an additional credit on your card Best Wishes Sales

Posted 3 months ago

“Delivered with both tubes smashed contacted them and was given an email to report it and haven't received any reply won't be buying from these again”

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Posted 4 months ago

Hi alan, We’re really sorry to hear your order arrived damaged. As fluorescent tubes are made of glass, unfortunately they can occasionally break in transit despite our best efforts with packaging. However, we want to clarify that we haven’t received any email from you so far. We’d really appreciate it if you could get in touch with us directly so we can resolve this for you as quickly as possible. Customer satisfaction is very important to us, and we're happy to help. Thank you

Posted 4 months ago

“It’s been about to a month for a lightbulb, Jesus guys”

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Posted 5 months ago

Hi Warwick, Royal Mail tried to deliver on 21st May but you were not in . Here is your tracking number TP884249321GB . Please put this into Royal Mail tracking and you can rearrange the delivery or get it left in a safe place Please can we ask that you remove/review your 1 star review as this is not a fault of our company or anything that we have done Best Regards Support

Posted 5 months ago

“The short version is...after placing my order in February (I believe it was), it has taken 3-4 months to receive my order. During that period, i had to contact general lamps several times via email and phone to gain any updates on my order. I was never contacted by the company at any point. I think for future reference, any customers orders which have delays/queries should be highlighted and regular contact made to update the customer until orders received and not for the customer to have to do the administrative work for you. I am happy with goods received, but the Customer Service Dept definitely needs improvement!”

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Posted 5 months ago

Dear Customer, Thank you for your honest feedback. We sincerely apologise if you felt unsupported during the delay with your order. We understand how frustrating it must have been to wait and have to follow up multiple times. Your comments highlight an important area for improvement, and we are committed to enhancing our communication processes to ensure customers receive regular updates proactively in the future. We’re glad to hear you are happy with the goods, and we truly appreciate your patience throughout this experience. Thank you for bringing this to our attention, and we will strive to do better. Kind regards, General Lamps

Posted 5 months ago

“The product arrived broken in the packaging, it was actually noisy due to broken glass. This would have been obvious to the person delivering .I rang to be told email us with a photo which I did. No acknowledgment of email or a replacement. So not only am I without what I paid for I also had to dispose of an enormous broken bulb.”

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Posted 6 months ago

Dear Sarah, Thank you for your message. We’re sorry to hear about the condition your item arrived in and completely understand how frustrating this must have been. However, we’d like to clarify that your email with the photo was received and a free of charge replacement has already been arranged. It’s worth noting that your original message was only sent recently, and we aim to respond as swiftly as possible. We appreciate your patience and can assure you your replacement is on its way. Kind regards,

Posted 6 months ago

“Ordered some bulbs. No bulbs arrived. Called and told on their way. But no bulbs for 6 weeks and no communication Very poor. Wouldn’t recommend”

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Posted 6 months ago

Hi Nigel, Thanks for your feedback. Just to clarify a few points—our website shows live stock levels at the time of ordering, and your order was placed while the item was out of stock. You were informed of this, and we kept you updated that the bulbs were on their way once stock was replenished. While we understand delays can be frustrating, the bulbs did arrive in perfect condition, and we did communicate during the process. We're always working to improve, but it’s a bit unfair to suggest there was "no communication" when that wasn't the case. If there's anything still unresolved, we’re happy to help directly. Best regards.

Posted 6 months ago

“Hard to write a review when I have not received the goods and spoke with a rude unhelpful female on the telephone - over to you for a response!”

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Posted 6 months ago

Thank you for your review. We’re sorry to hear about your experience and appreciate the opportunity to respond. When you placed your order, the item was out of stock — this is clearly displayed on our website as our stock levels are live. Additionally, our system automatically sends an email notification when an order includes out-of-stock items. We’re always working to improve communication, but these processes are in place to keep customers informed from the outset. As for your phone call, we’ve reviewed the exchange. Our team remained professional throughout the conversation, even when things became tense. We understand delays can be frustrating, and we’re here to help — but we also ask that all conversations remain respectful on both sides. Your order has now been delivered, and we hope you’re satisfied with the product. Should you need anything further, we’re happy to assist. Best regards, Customer Support Team

Posted 6 months ago

“Took well over 2 months to receive the bulbs I ordered by which time I had changed the light fittings as I had no correspondence or delivery date, and we were without lights so we changed the fittings so that we no longer needed specialist bulbs.poor customer service.”

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Posted 6 months ago

“it was very dissapointing. it was delviered after almost 4 months. very poor service.”

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Posted 7 months ago

Hi Israrullah , This item was out of stock when you placed your order as they have now been discontinued. We managed to find some stock in Europe and imported it for you . We do advise this at point of purchase to let customers know. As soon as the lamp arrived we sent it straight away.

Posted 7 months ago

“Ordered 2 light bulbs with next day delivery at an additional cost which wasn’t delivered until 4 days later. When I opened the package, one of the light bulbs was broken. I have repeatedly emailed and had no reply. Very poor on every level and yet to receive any kind of response - hoping I might get a response with this review”

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Posted 8 months ago

We would like to address the points raised in your review. Your order was placed at 9pm on Wednesday, January 1st. It was sent to our warehouse and shipped on Thursday, January 2nd—this is confirmed by our records. We also have proof of shipment. The delay you experienced was due to the courier, and you were notified of this directly by them. We did not cause the delay, nor were we responsible for it. Furthermore, we have checked our email records and phone logs, and there have been no attempts to contact us from your side. We have not received any emails or calls from you regarding this issue. If your goods were broken upon arrival, you should have contacted us immediately by email or phone. Unfortunately, as you are now outside of our return and refund policy, we are unable to process any claims for damaged items at this stage. We recommend that you follow up with the courier if the package was delayed, and if you have any further concerns, please contact us directly for assistance.

Posted 8 months ago

“It took ages to receive the bulb which I had requested. When it arrived I eagerly opened the packaging. Unfortunately the bulb does not work. There are no instructions to return so I am left with a bulb which does not work.”

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Posted 8 months ago

Thank you for your feedback. Please note that we had informed you in advance about the stock delay, and we appreciate your patience during that time. Our records show that you have not contacted us about receiving a faulty or damaged bulb. If you had reached out to us at the time, we could have assisted with the issue promptly. We strongly advise contacting us immediately if such issues arise, as our team is always available to help resolve any problems within the appropriate timeframe.

Posted 8 months ago

“Previously I have been very happy but customer service this time was dreadful. Wrong lamps delivered 23/01/25. In the following telecon, I declined a refund and agreed new bulbs would be sent. 23/01/25 I returned wrong bulbs using prepaid label. 27/01/25 my payment card credited but I was not informed. 06/02/25 I rang for update. Was told replacements had been lost in post. New ones would be sent. 17/02/25 I rang for an update. Spoke to an unsympathetic, unforthcoming person. They said delay due to wait for sufficient customers to justify a bulk order from overseas. Suggested I buy twice as many bulbs, which may or may not be correct and install the complete set in my light fittings so the bulbs all matched. I declined”

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Posted 8 months ago

Dear Anonymous, Thank you for your feedback. We’re disappointed to hear about your recent experience and would like to address the situation clearly: Yes, the wrong lamps were initially delivered, and when you brought it to our attention, we provided a free returns label—an offer not extended to all customers. While we understand that walking in the rain to return the item was inconvenient, the return process was made as easy as possible by us at no extra cost. We informed you that the manufacturer had sent us the wrong bulbs, and we tried to resolve the issue as quick as possible by sending you our last set of clear bulbs, which were unfortunately lost in transit. We apologised for that and, when you mentioned not wanting to wait any longer, we credited your payment card. When you called for an update, we explained that a refund had been issued due to your request of not wanting to wait any longer, and we clarified the difference between the clear and frosted bulbs. The two types look very similar when turned on, but as you insisted on having them all match, we suggested ordering all frosted bulbs, as we were not getting clear ones for 2 weeks which would have resolved the issue without further delay. We understand your frustration, but the 1-star review seems out of proportion to the resolution we attempted to offer. We value your past business and are still here to help should you need further assistance. Best regards, General Lamps

Posted 8 months ago

“Terrible service, dont use. 1. They didn't have the item in stock so back ordered. despite advert saying in stock. 2. They ordered a different bulb. 3. They tried to convince me it was the same and I should keep it despite requesting to return it. 4. It took 3 emails before they would accept the return. 5, They didn't send a return postage label. 6. They didn't answer the phone on 3 occasions, or reply to left messages. 7. They ignored emails for 3 weeks.”

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Posted 9 months ago

Thank you for your feedback. We're sorry to hear that your experience with us wasn’t as expected. However, we’d like to clarify some of the concerns you raised: Stock Availability: Our website is live and updated in real time, which means if an item goes out of stock, it would have been reflected on the site immediately. It’s possible that there was a momentary discrepancy, but our system works hard to ensure accurate stock levels. Product Update: We did not send the wrong bulb. Philips regularly updates and improves their products, and the version you received was the newer one. The original design was discontinued by Philips, and we made sure to provide you with the most up-to-date version. We clarified this with you to ensure you understood the change. Return Request: We apologize for any confusion, but we did send you a return label, as shown in the email correspondence. We also responded to the email with pictures to ensure clarity regarding the product you received. Return Postage: We acknowledge the concern about the return postage, but again, as per our records, the return label was sent to you. If you had any trouble receiving it, we would have been happy to assist further. Phone and Email Responses: Please note, your calls were made during the Christmas break, a period when we had reduced staffing, as mentioned on our website. Despite this, we still made efforts to respond to your emails, and we did so promptly when we were available. We understand that you’re frustrated, but we ask that you consider these points. If you’re not satisfied with our service, we respect your decision not to shop with us again. We strive to improve and ensure customer satisfaction, and we’ll continue to work on providing better service moving forward. Thank you for sharing your thoughts.

Posted 9 months ago

“My Order was delayed and then sent to an outhouse in the middle of nowhere. the address column auto filled Nottinghamshire, NG22 9QU at the end despite the rest of the address being 10 Savile Row and London.”

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Posted 9 months ago

Thank you for your feedback. We’re sorry to hear about the issues with your delivery. However, we would like to clarify that the incorrect address and the delay were due to the courier's handling of the shipment. Our system auto-fills addresses based on the details entered, but once the parcel leaves our warehouse, any address or routing issues are outside our control. As far as we are aware, we haven’t been contacted regarding this issue, so we haven’t had the opportunity to look into it and resolve it for you. If you had reached out to us, we would have been happy to assist and ensure the situation was corrected. Please feel free to get in touch with us directly so we can address this further and make it right. Thank you for your understanding.

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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