lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.49

4.5 Rating 988 Reviews

88 %

of reviewers recommend lamps-on-line-com

4.5

Based on 988 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 14th February 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 8 th of April. No delivery no communication. I rang them, told the item was out of stock but they had it in pearl. Agreed to have pearl. I got notification it was being shipped. Now 10 May and still no delivery. Useless.”

Helpful Report

Posted 5 days ago

HI David, We spoke this morning regarding your order. To confirm Royal Mail unfortunately lost your parcel and we have sent a free replacement to you today

Posted 3 days ago

“Trop cher”

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Posted 6 days ago

Cher Valerie, nous sommes désolés que vous n'étiez pas satisfait du tarif horaire. Nous sommes une entreprise basée au Royaume-Uni, nous devons donc envoyer ces marchandises par un service d'exportation suivi avec des documents qui garantiront que les marchandises passent la douane, c'est pourquoi il s'agit d'un achat plus cher.

Posted 6 days ago

“Serious overpricing. I paid £4.50 for a 12v 5w bulb that I urgently needed only to find that I could purchase a similar bulb for 40p from another supplier”

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Posted 1 week ago

“I am still waiting to receive delivery of my ordered item. Nobody has been in touch with me to say why. I would like either an immediate response and apology followed by a prompt delivery. Or a complete refund.”

Helpful Report

Posted 1 month ago

Hi Philip , our team contacted you by email to advise that this item was out of stock and in fact discontinued when you placed your order. I can see from the audit trail that you accepted a different colour and we have delivered your goods. Sorry that you were dissapointed but hope that you now have light! Best Wishes Service team

Posted 3 weeks ago

“I have not received it yet.”

Helpful Report

Posted 1 month ago

Hi John, You selected "collection" when you placed your order. Our team contacted you to advise that you have asked for a collection eventhough you are in sussex and credited your order as you did not want to collect or pay for postage for goods to be delivered. Regards Service team

Posted 3 weeks ago

“Company was running out of the bulbs I ordered and no one informed me about it until I called them 3 weeks later Delivery took over 4 weeks .”

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Posted 1 month ago

Hi Pawel , We show stock levels on our website at point of order, additionally before you make your purchase a pop up appears advising you that the item is out of stock . we do this so that customers know in advance if the item ordered is not in stock. I have checked you order and can see that it has been delivered , hope that you are happy with your lights! Regards Service team

Posted 1 month ago

“Have used GL a few times, but one of the bulbs is faulty. I have now contacted them 5 times over 3 weeks with no answer. Appalling customer service. No reply, no replacement, no refund. Quick to take your money, but not interested if something goes wrong. Won't be using again, and certainly would not recommend based on this type of customer service.”

Helpful Report

Posted 2 months ago

Hi Eric, We are sorry that you have not had a satisfactory response to your issue. We have spoken with our service team and they cant find any correspondence . Please can you send your query to support@generallamps.com and one of our team members will reply Best Regards Technical

Posted 2 months ago

“Odered 10 bulbs at the start of January. They took my money immediately and there website stated all items were in stock. after 3 weeks I rang them only to be told they were awaiting some of the stock, no apology or notification to say they were going to be late, infact customer service lady appeared not care at all, that I was inconvenienced. Waited another three and half weeks for them to finally be delivered. Very poor service and communication. Surely the basics of a well run business.”

Helpful Report

Posted 2 months ago

Hi Daniel, I have checked the audit trail for the items you ordered. The 40w R50 was out of stock when you placed your order. To advise customers of this when you view the item before making a purchase we show you our stock levels and when you place your order if the item is out of stock a pop up appears advising this item is not in stock . We do this so that our customers clearly know the position regarding their order making it easy not to proceed if they dont want to wait for their goods. As soon as stock arrived we sent your goods to you

Posted 2 months ago

“I've found it impossiable to find out how to return anything to this shop. I've not recieved any email responses and no phone calls returned.”

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Posted 3 months ago

Hi Jane, We have a dedicated support team here at general lamps, and they are friendly too! All you need to do is email them on support@generallamps.com and they will sort out your return

Posted 3 months ago

“Bought two lightbulbs. They were very poorly made. They both only lasted a day. Still waiting for a reply to my request for a refund”

Helpful Report

Posted 3 months ago

Hi R Cruickshank, We are sorry to hear that you had an issue with a purchase. I can see that you bought incandescent lamps from us . These are really for sale only for specialist applications new , LED is the best technology for domestic lighting. But we dont want you to have had a bad experience , please email support@generallamps.com and our team will supply you with free LED bulbs as repalcements best Regards Customer Services

Posted 3 months ago

“I didn't receive my item or a refund because their postage was misleading and said it was free postage but it wasn't it was free collection. I asked for a refund, I didn't get one . I will put it down to experience and go to a store to buy instead .”

Helpful Report

Posted 3 months ago

Hi Karen when you made your order you selected collection from our warehouse so our team did as you asked. It is free postage over £48.00 as it states on our home page, your order was £6.19 so fell below this Our team are still waiting for your reply as to what you would like us to do with your order. Regards Support

Posted 3 months ago

“fluorescent bulb does not work”

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Posted 3 months ago

Hi Dezni, You contacted our team regarding this issue and we advised that you buy a starter switch as this will resolve your issue .We have checked and cant see that you purchased one. This will certainly solve your problem Regards Technical

Posted 3 months ago

“It said clear, I was expecting a white light, instead it's a reddish sunset colour, it's awful, I bought two of them and it cost me just over £20 with delivery, and delivery was extremely slow, I thought it would never come, very disappointing all round.”

Helpful Report

Posted 3 months ago

Hi Jeff, Looking at your order you ordered a clear bulb so that is what we have sent. You ordered an incandescent bulb that is 2700K warm white , these do have a warm appearance in the same manner as other household bulbs. We can supply an LED version in cool white that would have a cooler appearance if that is suitable?

Posted 2 months ago

“Received light bulbs, only to find it said on the box, not for indoor use!! I emailed asking how to return them as they are no use, no reply !! So in the bin they'll go !! Thanks for your customer service........”

Helpful Report

Posted 4 months ago

Hi Allison, We have to label bulbs in this manner to conform to EU regs for filament bulbs. We suggest buying LED bulbs for household use as they are similar in price save 85% energy and last 15 times as long. if you want to return them thats fine please email support@generallamps.com who will organise a free returns label for you Best Regards Technical

Posted 4 months ago

“Six of the lamps I received broke within the first two weeks very poor quality. I wouldn’t purchase from you again”

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Posted 4 months ago

Hi Leslie, you have ordered filament incandescent bulbs . These bulbs are designed to work up to 1000 hours. Why not buy LED as they last 3 years and are guaranteed Regards Sales

Posted 4 months ago

“My oder hasn't arrived, and seems to be stuck or lost in transit. I made a General enquiry this morning asking if Royal Mail could be chased and got fobbed off with I've asked it to be redelivered not true I asked for it to be delivered on Saturday instead Friday but its been stuck in transit for over a week now so I'm guessing its lost. All I asked for was some help.”

Helpful Report

Posted 4 months ago

Dear Mark, Please can you let us know if Royal Mail have delivered your parcel ? Please can we ask that if you have an issue with a Royal Mail delivery that you leave a review on their site not ours Best Regards Service Team

Posted 4 months ago

“They need to learn how yo talk to customers wisl.”

Helpful Report

Posted 5 months ago

Dear Krish, We expect our service team to be treated fairly and with respect . Unfortunately the manner in which you spoke with our team member breached our guidelines and we terminated contact with you.

Posted 5 months ago

“very bad service dozens of calls and emails that no one answers and there is no way to contact them to return the product and get our money back”

Helpful Report

Posted 5 months ago

Hi Asen, As per our conversation with you . We have offered to replace the panels for you but advised you that we supplied exactly as you requested therefore the cost of return is down to yourself.

Posted 5 months ago

“Bought a while ago a set of bayonet and I do that for years: the same power same socket; this set each bulb fall out after 24h! The filament shattered completely, with fall unto bottom- see image!”

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Posted 5 months ago

“I can't because our order has never arrived. Please investigate.”

Helpful Report

Posted 5 months ago

Hi Michael, Your item was delivered on 23rd November . Please us this tracking number as it was left safe by Royal Mail and you will be able to see where it is FR906111707GB

Posted 5 months ago

lamps-on-line-com is rated 4.5 based on 988 reviews