lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.48

4.5 Rating 1,949 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bulb which arrived completely broken- I have tried multiple times to contact asking for a replacement with no reply!”

Helpful Report

Posted 6 days ago

“Not sure where to begin... a simple order for 3 bulbs, a few days later after zero communication I sent an email chasing the order, in fairness received an email but with a vague "we'll be receiving stock soon". Then nothing, sent another email asking on progress but this time no response. Cancelled the order via paypal (due to zero communication from the seller). Two weeks later randomly received a parcel with the bulbs - too late as had ordered from Amazon. Not a great experience, I suspect a fancy website but not much backing it up. Lesson learned.”

Helpful Report

Posted 2 weeks ago

“I can’t fault the service but after I opened the packaging I found all 3 bulbs were broken, I sent an email with pictures & am still waiting for a response, I know it wasn’t Lamps on line’s fault because you can see the damage on the box were DX dropped something on it but I was seeking a response & advice on what steps to take.”

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Posted 2 weeks ago

“missing items from my order. emailed company who have ignored me. of the bulbs I recieved two bulbs blew within minutes”

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Posted 3 weeks ago

Hi Ricky, Please can you email sales@generallamps.com as we cannot find any correspondence from you with regards to your complaint. Sorry that you have had an issue Regards Customer Service

Posted 3 weeks ago

“Sorry! I wanted UVC-lamps!”

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Posted 1 month ago

“Ordered the wrong bulbs by accident and immediately emailed asking for the order to be cancelled. It was shipped the next day regardless meaning I’ve lost delivery and return money for no reason. I have rang and emailed to request a return over a week ago and have had no response.”

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Posted 2 months ago

“The bulbs which arrived were the wrong size and I have emailed twice to try to discuss returning them and sourcing the correct ones, but they don’t acknowledge or answer.”

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Posted 2 months ago

“Ordered on 2 July now 12 July still never received item.”

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Posted 3 months ago

Hi Ian, we were unfortunately out of stock of this item when you placed your order. I have just checked with Ledvance and new stock is coming into us today so goods will be with you tomorrow Very sorry for the delay

Posted 3 months ago

“I dident get mıjn other. End ı cant get many back😡”

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Posted 4 months ago

Hi Ubeydullah , We have been trying to contact you as there is a mistake on your address you have put a line on your address as BA1/4ker ? But this is not a correct name for a street? Please can you advise

Posted 4 months ago

“lamps were delivered to completly the wrong address and only arrived by the goodwill of a resident a lon way away.”

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Posted 5 months ago

“A very unusual experience. I ordered the light bulbs; quite expensive with the delivery charge; and then nothing happened. Several weeks later I sent an email asking when my order would arrive, but again nothing happened. I gave up and bought some bulbs elsewhere. Then, out of the blue about 6 months after the original order, i received them. No explanation. It's as iif they consider this to be normal service.”

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Posted 6 months ago

“Unfortunately my "next day" order, for which I paid extra, failed to arrive the next day, or the day after that. DX deliveries let General Lamps down badly. Customer services chased DX who were the real problem. Ultimately DX claimed my package was damaged but only when pursued by General Lamps. Another package was sent out but DX did exactly the same. After waiting a full week for my urgent delivery General Lamps realised it just wasn't going to happen so made a complete refund. I have had to place an order with another supplier ... if they use DX then I'm stuffed!”

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Posted 6 months ago

“Unapproachable”

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Posted 7 months ago

“I am writing to report that the fluorescent tube I ordered (Order No. 100230476) was delivered to me broken on Monday. I have attached pictures showing the condition of the item upon delivery. I also tried contacting customer service by phone regarding this issue, but I have not received any response yet. I would appreciate your assistance in resolving this matter, either through a replacement or further guidance on the next steps.”

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Posted 7 months ago

“The worst light bulbs I've ever bought. I've bought 100w incandescent light bulbs, and they lasted for few days. Also the bulbs were getting very hot, including the feed wire.”

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Posted 8 months ago

Hi Gheorge Sorry to hear that it didtn work as you expected . 100w bulbs will get hot as they are incandescent. Why not go for LED as these will run much cooler . We are happy to do a straight swap on your order for LED with no additiolnal charge to you Best Regards Service

Posted 8 months ago

“Avoid at all cost. Verry long time i have waited for delivery almost 6 weeks. I called them when i realised is wrong order, it could be from my end not sure, but they said it was over their refund period, then person i spoke over the phone asurred he will speak with his manager to see what they can do, then another month pased and no reply from them. I called again and when I tried to explain he did not let me finish explain he was keep insisting that this is almost 3 months since and all of that. It was a waste of time chasing them, then i they have loads of 1 star review and it seems same issues that i had with them or close. The reason for this review is that other buyers would see it and think twice, or atleast be more carefull and always check if everiting is correct. I'm sorry if this will affect the business in any way but i believe it is the right decision.”

Helpful Report

Posted 8 months ago

Hi Joel, That's not accurate and certainly not fair. You ordered a 22w bulb from us when you meant to order a 55w bulb from us . You called us just now 4 months later and asked to return it . We advised that this is well past our returns date and that we are unable to help you further. I dont think we have been unreasonable here we try our best to help customers when we can, but we have to put a fair and reasonable limit on returns. Please take a look at our reviews on the following platforms to see how our customers like us Amazon - 4.62/5 from 9,867 reviews Reviews.io - 4.5/5 from 1,732 reviews Ebay - 99.8% positive from 13,013 reviews Best Regards Service

Posted 8 months ago

“Received a broken lamp. No reply from Customer services, very bad communication. I have been totally ignored.”

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Posted 9 months ago

“My Lamps were late arriving. I telephoned customer service who told me they could locate the order and would call me back. They never called back. I sent two emails expressing my concerns. Neither emails were answered. I was about to contact PayPal to ask for a refund but the lamps eventually turned up.One of the lamps was broken to add to my despair. Disgusting customer service. Please avoid using this company at all costs.”

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Posted 9 months ago

Hi Andy You ordered on new years eve. Even our warehouse team at lamps-on-line take a break and celebrate the new year . As soon as they got back they cracked on and shipped your order. Glad that you now have your goods

Posted 9 months ago

“I did not recieve the lamps”

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Posted 9 months ago

Hi Henrietta I have checked your order , you are in Hoollnad. Please note we are in the UK so export does take a little longer for dleivery. Please reply when you get c ontac from customs as there will be a small customs charge for you to pay bofre Dutch customs will release your goods Regards Service team

Posted 9 months ago

“I ordered light bulbs on 24 December, were advised they gad been dispatched on 30 December and on Friday 9 January when I was advised they would be delivered they did not ring the door bell, as both my wife and I were at home”

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Posted 9 months ago

Hi Jonathan, I have just checked your order and can see that it has been delivered, you placed your order on christmas eve whch would cause a short delay as we close for christmas day and boxing day Best Regards Service

Posted 9 months ago

lamps-on-line-com is rated 4.5 based on 1,949 reviews