lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.47

4.5 Rating 1,741 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,741 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 3 x 40w ES spotlight bulbs arrived on time. Sadly 2 of the 3 have blown after a days use. Is this normal?”

Helpful Report

Posted 2 years ago

Hi Geoffrey, No this is not normal, we will look into this with the manufacturer. Our recommendation for domestic use is LED due to their long life please click on the link below to find these on our website https://www.lamps-on-line.com/ledvance-led-r63-5-9w-e27-2700k-dimmable-ledr63-5-9w-es-827-d-osr.html Regards Gerry

Posted 2 years ago

“Still not received my order !”

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Posted 2 years ago

Hi M Bailey, It was delivered on 5th August , please put the tracking reference we sent you FR906041609GB into royal Mails tracing service for further details Regards Service

Posted 2 years ago

“Gyour website shows a quantity of 10 which I ordered . I received 1 only I emailed your sales department and was told that the 10x meant to a dimension The dimension is described by the bulb part number! It looks like a deliberate scam to me”

Helpful Report

Posted 2 years ago

Hi Roger, I have just checked your order and can see that you ordered just one bulb. The description states 10x28mm which refers to the of the bulb not the quantity Regards Service Team

Posted 2 years ago

“I searched online for the 9w dimmable LED bulbs I especially wanted and was pleased to see that General Lamps had them available to order. However, when they arrived they were rated as 7.5W. The response I received when I queried this was: 'the 7.5 watt version is a replacement for the 9 watt due to the fact that this is the natural successor, as the higher wattage version is now discontinued'. It seems to me therefore not only that the lamps being advertised by General Lamps were not in stock, but were never likely to be re-stocked as they no longer existed. Can companies do this? There was no suggestion of an 'equivalent rating' when I ordered the 9w bulbs. If my electrician is unhappy with 7.5s they're going back.”

Helpful Report

Posted 2 years ago

Hi Barry, LED is an evolving technology so as the perfmance of LEDs improves the light output increases. Manufacturers then reduce the wattage of their bulbs to ensure that the light level remains the same , hence a 9w bulb becomes a 7.5w bulb. There is no loss of light the bulb will produce exactly the same amount of light but in this case you save 1.5w of power per lamp , meaning even greater savings in electricity whilst maintaining the same light output. Regards Gerry

Posted 2 years ago

“Arrived broken and are not responding to emails.”

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Posted 2 years ago

“Received the incorrect ballast. They are too short and cannot be used. 2 emails have been sent regarding returning for the correct ones and have NOT heard back from anyone.”

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Posted 2 years ago

Hi Ronald, I have checked your order and can see that you ordered a 2x58w ballast which is what we have sent. Please can you contact sales@generallamps.com who will try to resolve your issue Regards Service Team

Posted 2 years ago

“My item didn't arrive. I emailed and got no reply. Still waiting”

Helpful Report

Posted 2 years ago

Hi Adrian, This item was delivered on the 12th June . Below are the GPS co ordinates that the delivery was made to GPS Coordinates:51.4990615° N, -0.0990528° W Best Regards Service Team

Posted 2 years ago

“I have received a bulb with brown and black lines around the bulb and a hole in the bulb’s neck and didn’t work. I have informed customer service but nobody bothered to get in touch with me. I lost my money”

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Posted 2 years ago

Hi Monika, Please contact our service team at sales@generallamps.com and they will resolve your query Best regards General Lamps

Posted 2 years ago

“Received light bulbs, but they were the wrong ones. Ordered 4W and invoice received with the order confirmed it. The bulbs I received were 3.5W. Disappointed but couldn't be bothered with the hassle of returning them.”

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Posted 2 years ago

Hi As LEDs improve in output the manufacturers reduce the wattage to maintain the same light output . So you are getting the correct amount of light and saving 1/2 a watt at the same time You will not have been disadvantaged with your purchase Regards Support

Posted 2 years ago

“I am still wayting for the small bulbs.”

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Posted 2 years ago

Hi Giorgio, You placed your order on 24th April and we sent it on the 26th April. It went via Royal Mail International delivery, tracking number is LE486021686GB. The status is that at present is that it is in Milan customs waiting for you to pay the duty charges. Italian customs will have contacted you either/and by text or email. Please reply to this and pay duty so that they can deliver your goods. Regards Service Team

Posted 2 years ago

“Utterly useless - took my money then told me item not in stock - waited 7 weeks and when i questioned where my order was I received nothing of substance - completely lacking in care or understanding of my frustration at their service - would not use them again!!”

Helpful Report

Posted 2 years ago

Hi Nigel, I have checked your order and can see that it is now delivered. When you place an order with us we show live stock so that you can see if the item is in stock or not when you place you order. Also as a confirmation before you make payment a "pop up" appears to confirm if an item is not in stock. We do this so that if an item is waiting to be delivered the client has been made aware that it was not in stock. Best Regards Service Team

Posted 2 years ago

“Leider konnte unsere Bestellung nicht zum vereinbarten Preis geliefert werden, wir mussten unsere Bestellung stornieren. Die Lieferoption sollte bei der Bestellung verbindlich sein oder nicht angewählt werden können.”

Helpful Report

Posted 2 years ago

Hi Irene, You are based in Switzerland but you selected collection from our warehouse as there was no carriage charge for collection. We spotted this and contacted you to confirm that you did really want to collect from our warehouse, we were advised that you wanted goods to be sent and decided to cancel as there was a delivery charge to send goods to Switzerland. Regards Service Team

Posted 2 years ago

“Ordered 2 bulbs from here and nearly 2 weeks later still haven't received them”

Helpful Report

Posted 2 years ago

Hi Ian, Royal Mail tried to deliver but you were not in? Please can you contact customer services on 01494 880099 option 1 to organise your delivery Regards Gerry

Posted 2 years ago

“I have been waiting for the package for over 2 weeks”

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Posted 2 years ago

Hi Wioletta, I have just checked and Royal Mail tracking states that it has bene delivered on 11th April. Please can you confirm this to us so we can close this case . we are very sorry that there was delay with your delivery Best Regards Service

Posted 2 years ago

“Wrong items sent Can’t get a response to my emails advising of the error”

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Posted 2 years ago

“Order No 100192686 Goods not received. I am told that the Royal Mail were unable to deliver and a card was left.No card was ever left here' . I have been instructed to contact Royal Mail and I have tried but unable to make contact . General Lamps phone is permanently engaged and I just want my money refunded asap. Thank You -T Jones”

Helpful Report

Posted 2 years ago

Hi Thomas I have just tracked your parcel and Royal Mail tried to make delivery on the 22nd March but unfortunately no one was in to accept delivery. Your order is being held at Staines Delivery Office for you to collect. Regards Service Team

Posted 2 years ago

“Poor after sales customer service let this company down after some bulbs arrived damaged. A simple problem was made a big issue by this company. Pity. I would not use them again due to this experience.”

Helpful Report

Posted 2 years ago

Hi Lucien, You advised of four broken bulbs that you received with your delivery. Please check your Paypal account and you will see that we have refunded you for the 4 broken bulbs that you reported? Regards Service Team

Posted 2 years ago

“The wrong bulbs were sent and I received no reply to my email to Customer Service and no one answered my phone call either. I still want to return the bulbs for the correct ones. Invoice ID 100192183. No invoice was sent either. Peter Holt”

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Posted 2 years ago

Hi Peter, Sorry that you were not happy with your purchase. Your ordered 105w BC Halogen Lamps in BC Cap , please can you advise what you received ? We send an invoice as soon as we receive payment online your invoice was emailed to you on 8th March Regards Service

Posted 2 years ago

“Absolutely useless! Item came broken twice. Waste of time, I wouldn’t recommend this brand to anyone!”

Helpful Report

Posted 2 years ago

Hi Karolina, We are really sorry to hear this. I can see that we have sent a free replacement for your first order. Has this been received broken as well? We will be taking this up with the carrier . Once again very sorry about this Best Regards Service Team

Posted 2 years ago

“I paid a ridiculous amount of money for next day delivery and the bulb arrived broken and bent and was refused when delivered. I’m now having trouble getting my money back.”

Helpful Report

Posted 2 years ago

Hi Tracy, I am sorry that you received your goods broken. Our service team have requested an image of the damaged box but so far havent received anything Please can you send this so we can process your refund and make a claim on the carrier for broken goods Regards Service

Posted 2 years ago

lamps-on-line-com is rated 4.5 based on 1,741 reviews