lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.47

4.5 Rating 1,483 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,483 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Money collected. 3 months later zero feedback, no response from the seller. UPDATE: after review money was returned.”

Helpful Report

Posted 2 months ago

Dear Customer, Thank you for sharing your feedback. We are truly sorry to hear that you felt there was a lack of communication during your experience with us. We make every effort to respond promptly and keep our customers informed at every stage, so it’s disappointing to learn that some of our messages may have been missed. We genuinely want to make things right and ensure your concerns are fully addressed. Please don’t hesitate to reach out to us directly at your earliest convenience, so we can personally assist you and find the best possible resolution. Your satisfaction is very important to us, and we appreciate the opportunity to improve your experience. Kind regards, General Lamps

Posted 2 months ago

“Good product, but postage was expensive”

Helpful Report

Posted 2 months ago

Dear Customer, Thank you very much for your kind feedback regarding the product. We’re delighted to hear that you are satisfied with your purchase. We do apologise if the postage costs felt a bit high. Shipping fees can sometimes vary depending on factors such as location, size, and delivery speed, but please know that we always strive to keep these costs as reasonable as possible. Your feedback is important to us, and we will certainly take it into consideration as we continually review our shipping options to provide the best value to our customers. Thank you again for your support, and we hope to serve you again in the future. Kind regards, General Lamps

Posted 2 months ago

“This order was placed on the 16th February. We live in Jersey in the Channel Islands, which is part of the UK. I was shocked to discover that the shipping from mainland England to Jersey would cost £15.00. This is exorbitant for such a small and light package. The average cost for a similar package is less than £4.00. I still went ahead with the order as I wanted coloured bulbs and had difficulty sourcing them elsewhere. Your Company offers a fast service. However these bulbs did not arrive until 8 days later on the 24th February, which was disappointing. The bulbs seem fine, however given the cost of postal delivery, it's unlikely I will order from you again.”

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Posted 4 months ago

“Strip light didn’t work- maybe the connections are faulty.”

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Posted 6 months ago

“Order safely packed; good price for items. Email said order shipped 31 Decr. but Royal Mail tracker suggests they got it 8 January; finally arrived 10 Jany. which seems rather slow.”

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Posted 6 months ago

Dear Anonymous, Thank you for your feedback! We're glad to hear that your items were safely packed and that you found them to be a good value. We do apologize for the delay you experienced. As you placed your order on New Year’s Eve, our office was closed for the holiday, and we didn’t return until January 2nd. When you received the email stating that your order had shipped on December 31st, this actually refers to the order being dispatched to our warehouse for processing. Due to a significant backlog in the warehouse after the holiday period, it took longer than usual to get your order out to you. We are working diligently to clear this backlog and get orders dispatched as quickly as possible. We appreciate your understanding and patience during this time. If you have any further concerns, please don’t hesitate to reach out to us directly. Thank you again for your purchase! Best regards, Customer Service Team

Posted 6 months ago

“Not had delivered yet”

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Posted 7 months ago

“I have not yet received the lamps but it is on its way. Unfortunately, the final price of the lamp will become twice the initial price. This is due to the fact that the UK is now a third country after Brexit and we, in the EU, have to pay taxes and levies on things “imported” from the UK. The final price becomes twice what I expected, plus it takes much longer to get to me because of the border controls. A pity…”

Helpful Report

Posted 7 months ago

Hi Javier, Thanks for the feedback but its not quite right. We deduct UK taxes on all goods we send to the EU . So when you enter your country of destination we deduct 20% UK taxes. Local taxes are added on when goods arrive in Belgium. But I agree on border controls it takes far to long to get goods through customs Best Regards Export Sales

Posted 7 months ago

“The lamps we ordered were "warm" and had to be put on order, it seems. However, knowing that there was going to be a longish delay would have been helpful. We changed to "daylight" and the order was satisfied right away. BUT No one kept us informed”

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Posted 8 months ago

“Great communication, and help finding the correct bulb. Postage was very very slow. Took a week to arrive and I think £4....”

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Posted 9 months ago

“Very prompt delivery but unfortunately both items were smashed despite the protective cardboard packaging.”

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Posted 10 months ago

“Yet again the reputation of a good company is tarnished by the couriers,i paid for nexy day delivery and it arrived four days later. As requested the package was to be left at a neibours if i wasnt in.That didnt happen and so i went on a big photo shoot with my main light and no spares...”

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Posted 10 months ago

“A prevous bulb ordered from you lasted six months, another one was not good so I ordered two more and the one I have used is wirking-so far!”

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Posted 10 months ago

“I bought a lightbulb that doesn’t work although I think the problem is my light fitting that I will change. I have had trouble sending back. I called customer services and told to email service at general lamps. I couldn’t get the full email address as the person was rushing the phone call. I emailed the address on the website, no reply. It took a week for the lightbulb to come and I had to pay £5.95 delivery. Now I want to send it back I still have had. I reply and will need to pay to send it back. The lightbulb isn’t standard and therefore not worth hanging on to. So far not impressed.”

Helpful Report

Posted 10 months ago

“The package was never delivered to my address, and sent back by royal mail, please resend.”

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Posted 1 year ago

“Lamps arrived quickly and packaged very well, unfortunaytely one had a broken filament, I sent an email requesting a replacement along with picture and no reply, so shame i had to review only 3,”

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Posted 1 year ago

“Paid extra for next day delivery but it took 3 days and packaging was poor so one of the bulbs was badly broken! Communication also not efficient and clear. The product seems good though expensive but the customer service and communication is where your focus should be.”

Helpful Report

Posted 1 year ago

“Product very reasonably priced and works satisfactorily at present. Communication with company not too good. I emailed twice and got no response. Eventually managed to get through to someone by phone. I just had a query about the delivery as it took a little longer than I expected to arrive.”

Helpful Report

Posted 1 year ago

“Items were received in good order, although the £15 next day delivery was a bit deceptive, as I received the items two days after purchase (I did place my order in the evening, but being used to companies like Amazon, I was still expecting it to arrive the following day.)”

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Posted 1 year ago

“Good price and bulbs as expected. Took a week to arrive which was longer than I expected.”

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Posted 1 year ago

“I have had previous experience of attempting to buy bulbs on line with poor results. I ordered 2 bulbs from lamps on line hoping that at least one would survive the hazardous journey to Sutton Coldfield. I was correct. Although it was difficult to fault the way the bulbs were packaged only one survived the journey. The package was promptly delivered but alas with only 50 percent success rate.”

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Posted 1 year ago

lamps-on-line-com is rated 4.5 based on 1,483 reviews