lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.47

4.5 Rating 1,741 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,741 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to chase posting of this item as it was not delivered within published timescale. Very helpful on phone to resolve delay”

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Posted 3 weeks ago

“Slow dispatch Item sent not as ordered”

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Posted 1 month ago

“Order was very slow coming”

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Posted 1 month ago

“Lights ordered on a next day service, email received from DX - first thoughts, they'll just leave them out the back and drive off, if and when they turn up (next day to them isnt necessarily the day after your ordered). A few days later they arrived, with the driver trying to push lights back into the box as they had damaged it and 5 lights were broken. 3 deliveries from DX and not one has been faultless.”

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Posted 1 month ago

“Had a problem with an old light which did not work in my batch. Did contact customer service but they seemed to think I mixed up my old tube with there new one. Sent pictures of what I received yet they couldn’t not believe it was there fault I ended up not bothering to keep emailing them So dissatisfied with the outcome and wrote off the cost of 1 tube Having been in business myself. You sometimes just have to bit the bullet and except what your customer says has happened weather it true or not Would I return possibly not They need to check goods before despatch even if that means taking a tube out of its sleeve to make sure the correct items inside”

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Posted 2 months ago

“Average as expected”

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Posted 3 months ago

“Folks, I can't give a definitive view as the tubes have not arrived in Dublin yet. This is due to the high import customs duty applicable to goods coming from outside the EU (Brexit!!). A relative is taking them here shortly on their holidays car trip. Otherwise there would be no purchase from the UK. Best rating would be 4 stars even if the goods are correct and undamaged. I don't know yet. Delivery was timely to the UK address. Brexit inconvenience is a huge barrier to business.”

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Posted 6 months ago

“Money collected. 3 months later zero feedback, no response from the seller. UPDATE: after review money was returned.”

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Posted 8 months ago

Dear Customer, Thank you for sharing your feedback. We are truly sorry to hear that you felt there was a lack of communication during your experience with us. We make every effort to respond promptly and keep our customers informed at every stage, so it’s disappointing to learn that some of our messages may have been missed. We genuinely want to make things right and ensure your concerns are fully addressed. Please don’t hesitate to reach out to us directly at your earliest convenience, so we can personally assist you and find the best possible resolution. Your satisfaction is very important to us, and we appreciate the opportunity to improve your experience. Kind regards, General Lamps

Posted 8 months ago

“Good product, but postage was expensive”

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Posted 8 months ago

Dear Customer, Thank you very much for your kind feedback regarding the product. We’re delighted to hear that you are satisfied with your purchase. We do apologise if the postage costs felt a bit high. Shipping fees can sometimes vary depending on factors such as location, size, and delivery speed, but please know that we always strive to keep these costs as reasonable as possible. Your feedback is important to us, and we will certainly take it into consideration as we continually review our shipping options to provide the best value to our customers. Thank you again for your support, and we hope to serve you again in the future. Kind regards, General Lamps

Posted 8 months ago

“This order was placed on the 16th February. We live in Jersey in the Channel Islands, which is part of the UK. I was shocked to discover that the shipping from mainland England to Jersey would cost £15.00. This is exorbitant for such a small and light package. The average cost for a similar package is less than £4.00. I still went ahead with the order as I wanted coloured bulbs and had difficulty sourcing them elsewhere. Your Company offers a fast service. However these bulbs did not arrive until 8 days later on the 24th February, which was disappointing. The bulbs seem fine, however given the cost of postal delivery, it's unlikely I will order from you again.”

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Posted 11 months ago

“Strip light didn’t work- maybe the connections are faulty.”

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Posted 1 year ago

“Order safely packed; good price for items. Email said order shipped 31 Decr. but Royal Mail tracker suggests they got it 8 January; finally arrived 10 Jany. which seems rather slow.”

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Posted 1 year ago

Dear Anonymous, Thank you for your feedback! We're glad to hear that your items were safely packed and that you found them to be a good value. We do apologize for the delay you experienced. As you placed your order on New Year’s Eve, our office was closed for the holiday, and we didn’t return until January 2nd. When you received the email stating that your order had shipped on December 31st, this actually refers to the order being dispatched to our warehouse for processing. Due to a significant backlog in the warehouse after the holiday period, it took longer than usual to get your order out to you. We are working diligently to clear this backlog and get orders dispatched as quickly as possible. We appreciate your understanding and patience during this time. If you have any further concerns, please don’t hesitate to reach out to us directly. Thank you again for your purchase! Best regards, Customer Service Team

Posted 1 year ago

“Not had delivered yet”

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Posted 1 year ago

“I have not yet received the lamps but it is on its way. Unfortunately, the final price of the lamp will become twice the initial price. This is due to the fact that the UK is now a third country after Brexit and we, in the EU, have to pay taxes and levies on things “imported” from the UK. The final price becomes twice what I expected, plus it takes much longer to get to me because of the border controls. A pity…”

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Posted 1 year ago

Hi Javier, Thanks for the feedback but its not quite right. We deduct UK taxes on all goods we send to the EU . So when you enter your country of destination we deduct 20% UK taxes. Local taxes are added on when goods arrive in Belgium. But I agree on border controls it takes far to long to get goods through customs Best Regards Export Sales

Posted 1 year ago

“The lamps we ordered were "warm" and had to be put on order, it seems. However, knowing that there was going to be a longish delay would have been helpful. We changed to "daylight" and the order was satisfied right away. BUT No one kept us informed”

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Posted 1 year ago

“Great communication, and help finding the correct bulb. Postage was very very slow. Took a week to arrive and I think £4....”

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Posted 1 year ago

“Very prompt delivery but unfortunately both items were smashed despite the protective cardboard packaging.”

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Posted 1 year ago

“Yet again the reputation of a good company is tarnished by the couriers,i paid for nexy day delivery and it arrived four days later. As requested the package was to be left at a neibours if i wasnt in.That didnt happen and so i went on a big photo shoot with my main light and no spares...”

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Posted 1 year ago

“A prevous bulb ordered from you lasted six months, another one was not good so I ordered two more and the one I have used is wirking-so far!”

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Posted 1 year ago

“I bought a lightbulb that doesn’t work although I think the problem is my light fitting that I will change. I have had trouble sending back. I called customer services and told to email service at general lamps. I couldn’t get the full email address as the person was rushing the phone call. I emailed the address on the website, no reply. It took a week for the lightbulb to come and I had to pay £5.95 delivery. Now I want to send it back I still have had. I reply and will need to pay to send it back. The lightbulb isn’t standard and therefore not worth hanging on to. So far not impressed.”

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Posted 1 year ago

lamps-on-line-com is rated 4.5 based on 1,741 reviews