lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.49

4.5 Rating 988 Reviews

88 %

of reviewers recommend lamps-on-line-com

4.5

Based on 988 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 14th February 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The package was never delivered to my address, and sent back by royal mail, please resend.”

Helpful Report

Posted 2 weeks ago

“Lamps arrived quickly and packaged very well, unfortunaytely one had a broken filament, I sent an email requesting a replacement along with picture and no reply, so shame i had to review only 3,”

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Posted 1 month ago

“Paid extra for next day delivery but it took 3 days and packaging was poor so one of the bulbs was badly broken! Communication also not efficient and clear. The product seems good though expensive but the customer service and communication is where your focus should be.”

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Posted 1 month ago

“Product very reasonably priced and works satisfactorily at present. Communication with company not too good. I emailed twice and got no response. Eventually managed to get through to someone by phone. I just had a query about the delivery as it took a little longer than I expected to arrive.”

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Posted 1 month ago

“Items were received in good order, although the £15 next day delivery was a bit deceptive, as I received the items two days after purchase (I did place my order in the evening, but being used to companies like Amazon, I was still expecting it to arrive the following day.)”

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Posted 1 month ago

“Good price and bulbs as expected. Took a week to arrive which was longer than I expected.”

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Posted 2 months ago

“I have had previous experience of attempting to buy bulbs on line with poor results. I ordered 2 bulbs from lamps on line hoping that at least one would survive the hazardous journey to Sutton Coldfield. I was correct. Although it was difficult to fault the way the bulbs were packaged only one survived the journey. The package was promptly delivered but alas with only 50 percent success rate.”

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Posted 2 months ago

“Of the two bulbs I bought, one worked and one didn't.”

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Posted 2 months ago

“Received eventually after 1 week from order”

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Posted 3 months ago

“Four halogen tube bulbs were delivered in a timely fashion, however the packaging was poor. They were in a small bubble wrapped envelope but all four boxes containing the tubes were crushed and open at the ends. Although the bulbs appear undamaged I think a better shipping solution is needed.”

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Posted 4 months ago

“I was pleased I could find these hard-to-get lamps but concerned that they arrived in an envelope (I ordered two) with only a thin sheet of bubble wrap wrapped half-heartedly around flimsy boxes. Given the lamps' fragility, I thought they could have been more robustly shipped. They look to be OK, but I will only know for sure when the time comes to use them.”

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Posted 4 months ago

“The lamp was good, and well packaged. What was disappointing was the not-insignificant fee I paid to arrange delivery the following am, when in fact it took 3 days to be delivered. Inconvenient.”

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Posted 5 months ago

Hi Andrew, I am very sorry to hear this. I will take this up with the carrier and get an explanation as to why your goods were not delivered on time and arrange for you to be credited for the carriage charge Very sorry Andrew Regards Service team

Posted 4 months ago

“Company is OK if they have the items if not then they are a nightmare to communicate with as customer service never responds to e-mails.”

Helpful Report

Posted 6 months ago

Hi Mark, you emailed us at 13.51 today and we responded at 14.00, chasing an order that was delivered 11 months ago? Really not sure why you feel a negative review is appropriate Regards Service

Posted 6 months ago

“I was already out of the country when my order arrived late a £5 lamp cost me £23 because of express delivery which was not. I am still out of UK but trust I will be reimbursed in part for the over payment of delivery fees”

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Posted 6 months ago

“Unfortunately wrong lights were ordered so have been returned to General Lamps”

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Posted 7 months ago

“The light bulb was just what I needed for my outdoor light. The only downside was that it took over a week to arrive.”

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Posted 7 months ago

“Still waiting for the lightbulbs to be delivered some 10 days after being ordered Understand that Royal Mail should deliver tomorrow- hopefully”

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Posted 7 months ago

Hi Ken, Thank you for letting us know that it hasnt yet been dleivered. I have just tracked your parcel and it is stating that delivery was attempted on 23rd but no one was available to accept the parcel and they are trying again today. Please can you call us on 01494 880099 if you dont get your delivery today so we can call Royal Mail about this Regards Service Team

Posted 7 months ago

“I was sent the wrong item an Edison Lightbulb). A very helpful man ar General Lamps offered to send me a free Return Label & refund the item's cost. It turns out the bulb which I ordered from the GL Website was no longer being sent to GL by the manufacturer but a substitute was sent instead - GL sent me the substitute. I kept the bulb as couldn't be bothered to go through the returning process. However, given there was a 'phone number & email was on the order an assumption shouldn't be made that a customer would want something other than the item they ordered and should be contacted regarding this. Did anyone actually read my order or was the substiute chosen as it was similar ? Disappointing as GL has very good Customer Services.”

Helpful Report

Posted 9 months ago

Hi Vicky, As LED technology is evolving once a higher output LED becomes available the manufacturer will supply a lower wattage bulb so that it will give the same output as the old bulb. If they keep it the same you would end up with a series of bulbs some dim some bright. This is the reason a different wattage bulb was sent. The light output is the same so that you are not compromised but of course you save even more on your electricity bill for no extra cost , which is good news!

Posted 9 months ago

“It took 10 days for my lamps to arrive. Problem with Royal Mail.”

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Posted 10 months ago

“Website offers discounts but when. You check basket there is no option not a Tab to discount Also ño postage /carrier charges are shown only added when you are ready to pay.”

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Posted 10 months ago

Hi Bharat, We do have offers on selected products that run throughout the course of the year. The Square Dichroic lamps that you ordered are not subject to discount unfortunately. All shipping options are clearly shown when you enter your delivery details which is before you make any payment to us, we do not take any payment until we have clearly shown what you have bought and at what price and shipping selection you have made. Regards Service Team

Posted 10 months ago

lamps-on-line-com is rated 4.5 based on 988 reviews