lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.48

4.5 Rating 1,740 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,740 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“very helpful and reliable company. orders are always delivered promptly.”

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Posted 6 days ago

“Arrived promptly. Perfect soft lighting for my hallway and landing dimmer lights. Thank you”

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Posted 1 week ago

“Lamps were delivered on time in perfect condition.”

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Posted 1 week ago

“After deciding my type of bulb for my device I ordered it, A few days later it arrived and worked perfectly. Impressed”

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Posted 1 week ago

“Description about use of lamps good. Tubes delivery and packaging really good and tubes seemed reasonably good price. Will use this company again.”

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Posted 1 week ago

“Ordered 2 fluorescent tubes, both arrived on time but only 1 tube worked.”

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Posted 1 week ago

“One of my wall lights had almost failed. The other 2 I thought were ok. Having put new ones in I realised that they were all too dim. Thank you ! Despatched immediately unfortunately you used Royal Mail so delayed ! Not your fault.”

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Posted 1 week ago

“Was so pleased to find some replacement bulbs for my parents china cabinet had looked everywhere for some with no luck and then came across lamps on line and got exactly what I wanted. Delivery was fast. So very pleased all in all.”

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Posted 1 week ago

“Avoid at all cost. Verry long time i have waited for delivery almost 6 weeks. I called them when i realised is wrong order, it could be from my end not sure, but they said it was over their refund period, then person i spoke over the phone asurred he will speak with his manager to see what they can do, then another month pased and no reply from them. I called again and when I tried to explain he did not let me finish explain he was keep insisting that this is almost 3 months since and all of that. It was a waste of time chasing them, then i they have loads of 1 star review and it seems same issues that i had with them or close. The reason for this review is that other buyers would see it and think twice, or atleast be more carefull and always check if everiting is correct. I'm sorry if this will affect the business in any way but i believe it is the right decision.”

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Posted 1 week ago

Hi Joel, That's not accurate and certainly not fair. You ordered a 22w bulb from us when you meant to order a 55w bulb from us . You called us just now 4 months later and asked to return it . We advised that this is well past our returns date and that we are unable to help you further. I dont think we have been unreasonable here we try our best to help customers when we can, but we have to put a fair and reasonable limit on returns. Please take a look at our reviews on the following platforms to see how our customers like us Amazon - 4.62/5 from 9,867 reviews Reviews.io - 4.5/5 from 1,732 reviews Ebay - 99.8% positive from 13,013 reviews Best Regards Service

Posted 1 week ago

“Great prices and fast efficient delivery. I'm very happy.”

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Posted 1 week ago

“I'm not a commerical customer but a "retail" one. The bulbs I ordered arrived on time as promised and are good quality. May not be the cheapest but I've ordered from General Lamps before and quality and service is good and, to me, that is very important.”

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Posted 1 week ago

“They know their business and are most helpful, particularly when advising on changes to lighting in recent legislation. Also, very quick on delivery with good packaging and contractors.”

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Posted 1 week ago

“Email received intimated items had been despatched but not the case. Contacted by phone and items arrived next day”

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Posted 2 weeks ago

“Items received in great working condition”

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Posted 2 weeks ago

“Made the order on 20/12 requesting 2 bulbs, got an email to say Oder received. Followed up via email when no bulbs by new year. Had to ring to follow up and was told that they only had one bulb. Took the one bulb but took at a least another week for it to arrive”

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Posted 2 weeks ago

“Had to call to confirm which bulb/fitting I required. Staff member so helpful and was the main reason I ordered the correct item. Many thanks, great service and quick delivery.”

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Posted 2 weeks ago

“I had to chase posting of this item as it was not delivered within published timescale. Very helpful on phone to resolve delay”

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Posted 2 weeks ago

“Excellent customer service. Unlike larger companies I was able to speak directly with the relevant department to ensure the parts required were available.”

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Posted 2 weeks ago

“Very Happy, the lamps were packed very safely and arrived in good time”

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Posted 2 weeks ago

“I ordered some lamps that were the wrong size and when I rang the person was very helpful. Have used them before very efficient and friendly service.”

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Posted 2 weeks ago

lamps-on-line-com is rated 4.5 based on 1,740 reviews