lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.46

4.5 Rating 1,417 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,417 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“Very good service”

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Posted 9 hours ago

“Very prompt and quick service. First bulb had been accidentally damaged in transit. They immediately replaced it and sent out another that arrived well in time. Really happy with the customer service.”

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Posted 10 hours ago

“I ordered 10 bulbs and the 1st 5 have come quickly but no response to my emails asking when we'll get the othere 5 - was no note on any email either, as far as I can see, stating the full order wasn't going to be sent”

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Posted 2 days ago

“General lamps supplied me with the items that I have had problems getting from many suppliers. Saved me money by not having to change all the electrical units.”

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Posted 2 days ago

“These ES cap reflector lamps were exactly what I needed and arrived on time and in good condition.”

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Posted 3 days ago

“Very pleased with purchase would buy again from this seller very good service and quick delivery.”

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Posted 4 days ago

“Ordered some bulbs. No bulbs arrived. Called and told on their way. But no bulbs for 6 weeks and no communication Very poor. Wouldn’t recommend”

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Posted 1 week ago

Hi Nigel, Thanks for your feedback. Just to clarify a few points—our website shows live stock levels at the time of ordering, and your order was placed while the item was out of stock. You were informed of this, and we kept you updated that the bulbs were on their way once stock was replenished. While we understand delays can be frustrating, the bulbs did arrive in perfect condition, and we did communicate during the process. We're always working to improve, but it’s a bit unfair to suggest there was "no communication" when that wasn't the case. If there's anything still unresolved, we’re happy to help directly. Best regards.

Posted 18 hours ago

“Good honest service”

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Posted 1 week ago

“Good job over all and throughout”

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Posted 1 week ago

“Hard to write a review when I have not received the goods and spoke with a rude unhelpful female on the telephone - over to you for a response!”

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Posted 1 week ago

Thank you for your review. We’re sorry to hear about your experience and appreciate the opportunity to respond. When you placed your order, the item was out of stock — this is clearly displayed on our website as our stock levels are live. Additionally, our system automatically sends an email notification when an order includes out-of-stock items. We’re always working to improve communication, but these processes are in place to keep customers informed from the outset. As for your phone call, we’ve reviewed the exchange. Our team remained professional throughout the conversation, even when things became tense. We understand delays can be frustrating, and we’re here to help — but we also ask that all conversations remain respectful on both sides. Your order has now been delivered, and we hope you’re satisfied with the product. Should you need anything further, we’re happy to assist. Best regards, Customer Support Team

Posted 1 week ago

“Order placed in January, after 2 Mths with no delivery got round to calling them to see what was going on and was told bulbs were out of stock but new stock due in... Low and behold a week later they arrived. Wonder if they'd of arrived had I not called them. Zero communication from the company throughout.”

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Posted 1 week ago

Thank you for your feedback, and we’re truly sorry to hear about your experience. We appreciate you taking the time to share it. We completely understand how frustrating it must have been to wait for your order without updates. While our website does show real-time stock availability and an automated email is sent if an item is out of stock, it's clear that the communication didn’t meet your expectations—and for that, we sincerely apologize. We’ve only recently received new stock, which is why your order was fulfilled shortly after your call. That said, you absolutely shouldn’t have had to chase us for information, and we’re looking into how we can improve our communication processes to prevent situations like this in the future. We value your business and hope we’ll have the opportunity to serve you better next time. Best regards,

Posted 1 week ago

“Good company to deal with”

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Posted 1 week ago

“Took well over 2 months to receive the bulbs I ordered by which time I had changed the light fittings as I had no correspondence or delivery date, and we were without lights so we changed the fittings so that we no longer needed specialist bulbs.poor customer service.”

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Posted 1 week ago

“Really quick delivery. Packaged very well and a decent price. A happy customer! Thank you.”

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Posted 1 week ago

“Placed the order on a Sunday, the lamps were with me on Tuesday morning. Great service, product arrived exactly as ordered. Thank you”

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Posted 2 weeks ago

“Excellent service - replacement lamps ordered on the Thursday night, delivered on the Saturday morning to NE of Scotland”

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Posted 2 weeks ago

Dear Customer, Thank you for leaving a positive review for lamps-on-line.com. All of the team at lamps-on-line.com really appreciate your positive feedback!

Posted 2 weeks ago

“Great service.ordered a fluorescent tube which came very well packaged and delivered as per date given. I have made a note of this company so that I can order again once the other tubes in the kitchen start to blow. Regards Barry”

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Posted 2 weeks ago

“Good service came quickly.very satisfied.”

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Posted 2 weeks ago

“excellent service and speedy delivery.”

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Posted 3 weeks ago

“Excellent. Correct product sent swiftly.”

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Posted 3 weeks ago

lamps-on-line-com is rated 4.5 based on 1,417 reviews