lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.51

4.5 Rating 1,250 Reviews

88 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“Delivered with care”

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Posted 3 hours ago

“I have not yet received the lamps but it is on its way. Unfortunately, the final price of the lamp will become twice the initial price. This is due to the fact that the UK is now a third country after Brexit and we, in the EU, have to pay taxes and levies on things “imported” from the UK. The final price becomes twice what I expected, plus it takes much longer to get to me because of the border controls. A pity…”

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Posted 1 day ago

“All delivered fine.”

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Posted 4 days ago

“Product excellent but took quite a long time to be delivered”

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Posted 4 days ago

“Good service and was the only place I could find the specific part I needed”

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Posted 4 days ago

“I ordered two fluorescent lamps but unfortunatley they were broken on deivery. I contacted the customer service dept but had not reply.”

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Posted 4 days ago

Afternoon Helen, were sorry you received your order this way and sorry you had no reply we are extremely busy due to it being Christmas period. I have sent you an email regarding a refund or replacement. Please let us know Kind regards Support

Posted 1 day ago

“very long wait time from date of placing the order to receiving delivery. poor communication as to status of order. I had to remind them of my order which seemed to prompt a response. I doubt if I will use this company again”

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Posted 5 days ago

Dear Malcom, When ordering from our website it lets you know which products are out of stock unfortunately you happened to order an out of stock item not only would the website let you know we also emailed you on the day of purchase which was the 4th of November to let you know that your order was out of stock and that you were being placed on back order we then had a reply from you on the 28th November asking where your good were and we replied on the 29th November to let you know that stock was arriving on Monday and that we will be sending it ASAP and now upon checking I've seen it was delivered on the 7th of November. We never forgot about your order we were just waiting on the stock to arrive we replied instantly when you emailed us. Sorry for inconvenience General Lamps

Posted 4 days ago

“I ordered batteries on the 27/11 and still have not received any batteries, it is now the 08/12. Had I of known it was going to take over 5 day I would have gone else where.”

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Posted 5 days ago

Dear customer, This is the couriers fault as your order was shipped down the the warehouse on the day of purchase I have just checked your tracking and it is due to be delivered today. Please also understand that due to the weather conditions lately the couriers may not be able to send some goods on time. We are very sorry for this inconvenience you have had and can only hope this does not change your mind from ordering from us. Kind Regards General Lamps

Posted 4 days ago

“From start to finish! Very rude when being spoken too, to me the whole I dealt with were either rude or had no clue answering my questions or did not seem bothered, plus I have had to chase my delivery. Terrible company I will not be purchasing from here again. Work on your customer service skills!!”

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Posted 5 days ago

Dear customer, You called us on Friday and asked what was happening with your delivery we explained it had been lost in transit and we were getting them sent back out ASAP. We also emailed you two times once on the 25th of November to explain that you had opted for collection so we couldn't send you your goods because we thought you were collecting we also emailed to let you know they were ready to collect. We also emailed you again on the 26th of November to say you opted for collection again and what the price was to have it delivered and you replied and agreed to pay the delivery fee. Your order was then shipped on the 26th but it was unfortunately lost in transit which we found out on the Friday due to your call. We apologise sincerely for your goods being lost in transit but I can assure you a replacement has been sent. I can also assure you that our customer service team helped you in the best way possible. Again we are sincerely sorry. Kind Regards General Lamps

Posted 4 days ago

“Best light bulbs for ovens ever. Absolutely unique, couldn't get them anywhere else, bargain proce and delivered before I'd even ordered them. Yes, I am taking the p**s out of a review system that won't simply let me give it 5 stars but demands i add a comment”

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Posted 5 days ago

“Very good value products. Would use General Lamps again.”

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Posted 5 days ago

“Very good service”

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Posted 5 days ago

“I found there what I couldn’t find in Italy”

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Posted 5 days ago

“Excellent service, lovely helpful customer service. Always reliable, you can purchase lamps that nobody else stocks. Excellent service thank you”

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Posted 1 week ago

Hello Janet, Thank you so much for the lovely review we appreciate it! Everyone at General Lamps wish you and your loved ones a Merry Christmas and happy new year!

Posted 1 day ago

“Prompt response and delivery, and fast reply to a question I raised.”

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Posted 1 week ago

“Ordered bulbs which were delivered quickly , the goods were also reasonably priced”

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Posted 1 week ago

“Very helpful when I phoned to locate a bulb. I was given the link to find it on the website.”

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Posted 1 week ago

“Not bought light bulbs by post before but needn't have worried as my two tubes arrived safely very securely packaged..”

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Posted 1 week ago

“Not cheap, £14.50 for delivery of 2 fluorescent lamps but lamps arrived on time and securely packaged”

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Posted 1 week ago

“Excellent service and quickly resolved an issue with delivery of damaged item.”

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Posted 1 week ago

lamps-on-line-com is rated 4.5 based on 1,250 reviews