lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.49

4.5 Rating 988 Reviews

88 %

of reviewers recommend lamps-on-line-com

4.5

Based on 988 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 14th February 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my tubes from here and they arrived intact in a jiffy bag after nine days.But prevos to this i had E-mailed customer service three times to enquire when my lamps would be arriving,but no one bothered to reply,so poor customer service.”

Helpful Report

Posted 1 month ago

“Insufficient packaging - bulbs sent in an envelope and arrived damaged.”

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Posted 1 month ago

Hi Lisa, Thank you for making us aware of the damage we will report this to Royal Mail Best Regards Gerry

Posted 2 weeks ago

“Still waiting for them to be delivered”

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Posted 1 month ago

“Didn't realise when I ordered that the item was actually out of stock until I had finally paid. When I heard nothing after more than two weeks I sent a reply - no reply Finally a month later I got a message saying it still wasn't in stock (I had found another supplier by then) and asked me to accept a slightly different bulb which I did. Not great service though, but it's only a £10 bulb....”

Helpful Report

Posted 2 months ago

Hi Ralph , we are sorry to hear that you were not happy with your experience of shopping with us. As you may know striplights have been made obsolete so its now hard for us to find this light source , when you place your order if an item is out of stock a pop up appears before you place your order to advise you that the item is out of stock . I can see that our service team contacted you and offered an alternative that you have accepted. I have sked them to contact you once the original lamp that you ordered comes into stock and we sill supply it to you free of charge Best Regards Service Manager

Posted 2 months ago

“Quick delivery but one of the lamps after several days has blown. Not sure how the other 2 are going to fair now. Fingers crossed”

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Posted 2 months ago

“Had to chase for delivery updates but the worst of the issue is that these were for my 90 year old father and when he put the 1st 1 in it blew, the second one not only blew but tripped the circuit breaker. He is a former electrician who wonders if the lamp voltages are labelled wrongly?”

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Posted 5 months ago

“Efficient delivery and good price for hard to source lamps. One bulb broken in well wrapped box”

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Posted 5 months ago

Hi Ian, Sorry to hear you received a breakage, please can you send an image of the broken lamp so we can pass this onto our courier and replace the broken lamp for you Best Regards Service

Posted 5 months ago

“The oven bulb I ordered does not fit in my cooker. I thought they were all the same size. I sent a picture as requested, but have heard nothing”

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Posted 5 months ago

Hi Lynne , I have checked our stock and we only have this lamp in one size. Please contact support@lamps-on-line.com and they will organise a return Regards Service Team

Posted 5 months ago

“Lamp arrived on time as promised. However, it does not work. Have called Customer Services twice and left a message but so far have not received a call back!”

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Posted 5 months ago

Hi James, Customer service have been so busy the last few days as it is our peak season . I am sorry for the slow reply I have asked them to get back with a solution for you Regards Service Team

Posted 5 months ago

“The bulbs I ordered and the price are both good. I just wasn't happy that the order arrived 8 days after I was told it was dispatched, and then found it was actually dispatched 5 days after I was told it was. In between, when I asked where it was, they waited till it had arrived before replying with "It's been delivered" - that was the entire e-mail. There are lots of places to buy decent bulbs at a decent price; next time I'll pay a bit more elsewhere to see if I get decent service.”

Helpful Report

Posted 5 months ago

Hi Steve, We are very sorry that the delivery took a week to get to you . We have contacted Royal Mail to ask for an explanation as to why it took so long to deliver

Posted 5 months ago

“I ordered five Swan Halolux Ceram lightbulbs. The lightbulbs I received were generic bulbs, rather than made by Swan. General Lamps/lamps-on-line.com have now acknowledged that the items they sent me are not what I ordered, or what was described on their invoice. They have now explained that the lamps they sent me were, 'an unbranded equivalent to our Swan one'. They have offered to refund the cost if I return the items, but I have decided to avoid the hassle. I will, however, also avoid General Lamps in future. They advertised branded lightbulbs and sent generic ones. They also misrepresented the items in their invoice, presumably hoping I would not notice. These are not the actions of a reputable company.”

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Posted 6 months ago

Hi Barbara, Sorry that you were not happy with your experience shopping with us. I understand your issue. I have checked with the buying team and we have Swan brand arriving in 4 weeks. We can put these on back order for you and send when they arrive? In the meantime oif you keep the white box lamp you will at least have some light until Swan brand arrives. Thank you for supporting our Swan brand Best regards Service Team

Posted 6 months ago

“The whole process was easy and the products arrived intact which is always a worry with bulbs. However they were not as described on the website. I received 3.5W with less filaments than the 4W I ordered and the existing 4W bulbs they were supposed to match. I did email but didn't receive a reply other than this request to leave a review. It's not a major issue but just a niggle.”

Helpful Report

Posted 9 months ago

“I ordered 4 lamps from yourselves. On arrival I fitted the lamps to my unit and initially they worked OK. However ,within say 5 hours of use, two of the lamps had blown with the fillament broken. Needless to say I am not happy with this situation and request two replacement bulbs please. I have retained the broken bulbs should you want to examine them. Please advise Martin Harris”

Helpful Report

Posted 1 year ago

Hi Martin, I am sorry to hear that a couple of bulbs have failed already. I will send two lamps to you today free of charge . Please can you dispose of the two that have failed, as they are filament bulbs they can go into ordinary household waste Best Regards Service

Posted 1 year ago

“Delivery has been promised for over a week now following my phone calls and email. Please investigate your poor service in my case. Your Company may be well intentioned but delivery of my order has been unsatisfactory and the cause of my low rating.”

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Posted 1 year ago

Hi Christopher, Goods were despatched on 2nd February by Royal Mail, here is your tracking number 32006855200144FD08D9B. Best Regards Service

Posted 1 year ago

“Service was prompt but the items supplied were not as described and of poor quality. I have already requested a refund but have had no response”

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Posted 1 year ago

Hi Peter, Thats fine you can send these back to us if you are in anyway dissatisfied. Please email service@generallamps.com and a team member will get in contact with you to organise this Best Regards Customer Service

Posted 1 year ago

“The lamp was fine but I was very disappointed with the delivery service. I paid £10 to ensure a next-day delivery due on Friday and the lamp was delivered on the following Monday, hence a waste of £6.01.”

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Posted 1 year ago

Hi Margaret, Sorry that you where dissapointed. Our next day delivery services operate Monday to Friday so an order placed Friday will be delivered on Monday. we do state this at point of ordering Best Regards Service

Posted 1 year ago

“Still not received my order.Called the company auto answer said all operators busy leave number and will call back still awaiting callback .If a small order was a problem don't know what will happen to a larger order.In a dilemma.Haven't bothered to even ask for a refund.”

Helpful Report

Posted 1 year ago

Hi Lalit, We sent your goods on the 4th January ? I have tracked and can see that it hasn't yet been delivered. Please wait until Wednesday , if you still haven't received your goods please let service know and we will send replacements. We are still experiencing some delays following the recent strike action by Royal Mail Best regards Service Team

Posted 1 year ago

lamps-on-line-com is rated 4.5 based on 988 reviews