lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.46

4.5 Rating 1,418 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“Companies can say they give good service but it's their responsiveness and actions that really show how they treat customers. These guys were excellent. I ordered a light tube and it was packaged really well but right in the middle of Christmas it didn't stand a chance against a fully loaded DPD van and my first package unfortunately got delivered folded in half. Which for a bulb isn't a good thing! However, sent a pic and email to these guys and they instantly sent out a replacement that was successfuly delivered. Thank you. Quick, efficient and helpful.”

Helpful Report

Posted 3 months ago

Dear James, Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us, especially considering the unusual delivery issue you faced. We always aim to go above and beyond for our customers, and we’re glad that our prompt response helped resolve the situation quickly. It’s our priority to ensure that our products arrive in perfect condition, and we truly appreciate you taking the time to share your feedback. We’re grateful for your understanding, and we’ll continue working hard to maintain the level of service that earned your trust. Should you need anything else, don’t hesitate to reach out! Best regards, Support General Lamps

Posted 3 months ago

“These characters 06-01-25, dated didn't even honour their word and sent item (ordered for next day ) crisis some days later , no good to me as it was at ube light for my kitchen , left me in dark ! Haved tied to communicate and ask for full refund but just ignore me! Still waiting . Will take proceedings against them , if not reimbursed.”

Helpful Report

Posted 3 months ago

Hi Mike, You placed your order during the Christmas break on the 27th December at 10.36 . We had a team in that day who picked packed and sent your order at 11.01 , 30 minutes after you placed your order. Carrier delivered at 9.36 the next working day . 1 star review , really?

Posted 3 months ago

“Lamp is fine! Not sure why delivery took so long?”

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Posted 3 months ago

“The bulbs arrived in good condition. They were really well packaged. And they work. So far so good 👍.”

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Posted 3 months ago

“I can't really rate your Company because I am still waiting for my order and when I go to track it nothing comes up.”

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Posted 3 months ago

Dear Lorraine, you ordered your goods on a Saturday 21st of December and we are closed during the weekend. Which means your order was sent down to the warehouse on Monday the 23rd for December due to it being 2 days before Christmas and being in the Christmas period the warehouse were and are extremely busy and trying to get out every order as soon as possible. The office closed on the 24th of December and we did not return back to the office until the 2nd of January 2025. We are extremely sorry your goods are not with you yet but they are due to be arriving shortly.

Posted 3 months ago

“Easy website, quick delivery and great product”

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Posted 3 months ago

“product as described postage far too long”

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Posted 4 months ago

“Great to deal with”

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Posted 4 months ago

“I needed an unusual size and specification of lamp and was able to quickly find and order it on the Lamps Online web store. The items I ordered were well packaged and delivered very rapidly. First class service!”

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Posted 4 months ago

“Brilliant service good price what more do you want”

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Posted 4 months ago

“Very helpful when enquired about the product. Very knowledgeable and received great advice . Received the item earlier than expected . Thank you 🙏”

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Posted 4 months ago

“Lights back on in fridge and freezer Thanks guys👍😃”

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Posted 4 months ago

“Did not inform me immediately that they did not have the bulb colour I wanted, but their alternative was completely acceptable.”

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Posted 4 months ago

“Fast and well packaged really happy”

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Posted 4 months ago

“Arrived 2 days earlier than expected.Well packaged and protected.Fragile sticker on box.Excellent service.”

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Posted 4 months ago

“Poor customer service. Can't reply to messages. Paid extra for next day delivery & DHL didn't deliver until over a week with a text to say do not contact them they are busy, busy ripping us off with delivery charges and they can't deliver. Bulbs were delivered and do not fit don't even have the energy to try fight to send them back so 80 odd quid down the sink and bulbs I can't use. Thought this site was too good to be true. Company just blanked my email”

Helpful Report

Posted 4 months ago

Hello Gemma, we received your email asking for the money back and we refunded you, you're money back the normal standard delivery is 15 pounds and you paid 18 pounds for the next day delivery so we refunded you the 3 pounds. Also we sent your order down to the warehouse on the 4th of December and it also left the warehouse on the 4th of December. So this is down to the courier unfortunately as we did everything right on our behalf's. As stated on DHL message ''we are experiencing very high volumes due to Christmas and delays are expected'' Also please contact us so we can help you order the correct fitting and we will arrange a return for you. Kind Regards

Posted 4 months ago

“A very good product range and easy to select from the pictorial portraits. I was concerned about the delivery. You provided invoice and delivery numbers but no indication of approximate delivery date.”

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Posted 4 months ago

“So far so bad. Bought 3 very expensive bukbs. First one has blown within 5 days of use.”

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Posted 4 months ago

Afternoon John, As I am aware, you have not tried to contact us, nor have you sent an email. Its very rare for these bulbs to blow in 5 days so please get in contact so that we can speak with you in person to discuss a replacement or a refund. Regards

Posted 4 months ago

“Exellent choice of halogen lamps at a good price and fast delivery.”

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Posted 4 months ago

“Not had delivered yet”

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Posted 4 months ago

lamps-on-line-com is rated 4.5 based on 1,418 reviews