lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.48

4.5 Rating 1,823 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,823 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service. Unlike larger companies I was able to speak directly with the relevant department to ensure the parts required were available.”

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Posted 3 months ago

“Very Happy, the lamps were packed very safely and arrived in good time”

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Posted 3 months ago

“I ordered some lamps that were the wrong size and when I rang the person was very helpful. Have used them before very efficient and friendly service.”

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Posted 3 months ago

“Fantastic service, one of my led tubes damaged in transit and they kindly sent a new one asap. Efficient, speedy and friendly.”

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Posted 3 months ago

“Order arrived in a reasobale time.”

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Posted 3 months ago

“The lamps ordered from 'Lamps On Line' arrived on time and in perfect condition. The packaging used to protect the 6ft flourescent tubes during transit was first class. I would most certainly recommend 'Lamps On Line' to other 'on-line' purchasers.”

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Posted 3 months ago

“Received a broken lamp. No reply from Customer services, very bad communication. I have been totally ignored.”

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Posted 3 months ago

“Tubes delivered on time and well packed. All OK”

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Posted 3 months ago

“Good, clear website with good product descriptions. Ordering was easy. You had exactly what I wanted and it was delivered promptly in excellent secure packaging. Excellent service. Thank you. In fact I'm about to order more from you!”

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Posted 3 months ago

“Could not be more helpful, very patient as I was not sure what I wanted, nice to be able to speak to a person on the phone. Great company and staff.”

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Posted 3 months ago

“Very good service and polite and prompt service.”

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Posted 3 months ago

“Fluorescent Lamps arrived in reasonable time and were well be packaged”

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Posted 3 months ago

“I had trouble sourcing Lamps for our old Arcade Machines. Rang these guys and they found a great alternative. Arrived very quickly and well packaged. Couldn't be happier!”

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Posted 3 months ago

“The last time I purchased this specialised bulb was some 5 years ago, I was grateful to find you still had them in stock. The bulb was well packed to survive the transportation and delivered 4 days later. Well Done and thank you.”

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Posted 3 months ago

“The product availability at Genjeral Lamps is very good and their customer service is exemplary. I've placed a number of orders with them and have also had reason to phone them 2 or 3 times - mostly to sort out mistakes of my own making - and each time I have been speaking to a person, rather than listening to a recorded message or repetitive music, within about a minute. Great advice and help from their knowedgeable team if you can't find the item you want on their website; and equally great help and assistance from their accounts department if - like me - you accidentally order the same products twice! They cancelled my duplicate order and put through my refund almost immediately. In summary, they have a great range of products; they are easily contactable; they listen; and they know their stuff.”

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Posted 3 months ago

“Excellent service and fast delivery despite the extreme weather conditions.”

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Posted 3 months ago

“Tank you, ervything fine and perfect.”

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Posted 3 months ago

“My Lamps were late arriving. I telephoned customer service who told me they could locate the order and would call me back. They never called back. I sent two emails expressing my concerns. Neither emails were answered. I was about to contact PayPal to ask for a refund but the lamps eventually turned up.One of the lamps was broken to add to my despair. Disgusting customer service. Please avoid using this company at all costs.”

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Posted 3 months ago

Hi Andy You ordered on new years eve. Even our warehouse team at lamps-on-line take a break and celebrate the new year . As soon as they got back they cracked on and shipped your order. Glad that you now have your goods

Posted 3 months ago

“Fast efficient service. Nothing to complain about”

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Posted 4 months ago

“I've said 4* because the ordering and service is excellent, however the price is very expensive. They are also tricky to take out/put in. I have 5 sockets that need these bulbs. I ordered 4 - two had blown thus I would have 2 spare. Unfortunately 2 have blown again. I'm going to ask an electrician if there's a problem with the wiring. Or shd I change all the lights.”

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Posted 4 months ago

lamps-on-line-com is rated 4.5 based on 1,823 reviews