lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.46

4.5 Rating 1,418 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“Nice and fast service 👍”

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Posted 2 months ago

“Terrible. Rude customer service agent when i called to trouble shoot a late delivery. Charged £15 for next day delivery and recived the item 3+ days later and then the product was the wrong thing and I emailed o arrange a return and I've had no acknowledgement or response.”

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Posted 2 months ago

Thank you for your feedback. However, we'd like to clarify a few things: Delivery Timing: You placed your order on Friday, the 17th, and as clearly stated on our website, we are closed over the weekend. Therefore, next-day delivery wasn’t an option. If your order was urgent, we recommend selecting an AM delivery option at checkout for quicker handling. Product Issue and Email: We have not received any emails from you regarding a return. If you have emailed us, it may not have gone through. Please send another message, and we’ll address the issue promptly. We work to be clear and transparent with our policies, and we encourage you to follow the proper steps for a quicker resolution. Feel free to reach out again directly if you need assistance.

Posted 2 months ago

“My order was dealt with quickly delivered on time and in excellent condition.”

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Posted 2 months ago

“I was pleased to locate these lamps that are required for my Revox tape recorder. They were delivered in generous packing very quickly thank you.”

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Posted 2 months ago

“Very easy to identify the bulbs I needed and a speedy delivery. A company I will definitely use again”

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Posted 2 months ago

“Good service and delivery on time, thank you.”

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Posted 2 months ago

“Im very happy with the product and the service. I Will use them again”

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Posted 2 months ago

“Carries a very large selection and good to browse through.”

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Posted 2 months ago

“Would not use again, bulb didn't work upon arrival, emailed the Company to which they have been no help then have ignored my emails.”

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Posted 2 months ago

Thank you for your feedback. We’re disappointed to hear you feel this way, especially since we’ve gone above and beyond to resolve the issue: Product Issue: When you reported the issue with the bulb, we immediately sent you a brand new one via overnight delivery at our own expense, which cost us £15 to ensure it got to you as quickly as possible. Communication: We also sent you an email apologizing for the inconvenience and confirming the steps we took to resolve the matter. It’s concerning to hear that you feel your emails were ignored, as we always strive to respond to our customers in a timely manner. We’ve worked to correct the situation promptly and at our own cost, and we hope this clarifies our commitment to resolving the issue. If you still have concerns, please reach out directly, and we’ll make sure to address them.

Posted 2 months ago

“Your reply to my e-mail not in short time. The products and the shipping very good”

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Posted 3 months ago

“Very pleased with the service”

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Posted 3 months ago

“allround very good company will use again thanks”

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Posted 3 months ago

“I would love to leave a positive review, but I'm still waiting for my order to be sent. I have already requested a refund without a reply. I definitely wouldn't use again.”

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Posted 3 months ago

Dear Simon, Thank you for your feedback, and we’re truly sorry to hear about your frustration. We want to clarify that we did reach out to you on multiple occasions to inform you that the item you ordered was out of stock, and we explained that a refund would be processed. We did not receive a response to these communications, which unfortunately delayed resolving the issue. If you check your bank statement, you will see that the refund has already been issued. We understand this situation has been disappointing, and we certainly did our best to keep you informed. We regret that you feel this way and hope this clears up any confusion. Best regards,

Posted 3 months ago

“Excellent service”

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Posted 3 months ago

“I ordered 2x5ft blue coloured tubes to give a different effect to a room that had white tubes. The site was easy to navigate to what I was looking for and delivery was only a couple of days. They were selling packaged to prevent accident damage which had been a worry . All in all great service from start to finish 😁”

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Posted 3 months ago

“Ordering,tracking, delivery, packing and product excellent. Nothing could have been better”

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Posted 3 months ago

“The bulbs I ordered arrived on time, they were beautifully packed and exactly what I wanted.”

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Posted 3 months ago

“The order process was very simple and the team sent the order on next day delivery. The order received was short one light however the team quickly rectified this and sent the 3rd light the next day. Very impressed with the customer service and prompt action,”

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Posted 3 months ago

“General Lamps is one of the few reliable sellers of E27 Halogen lamps, I have ordered these a few times already and find them good quality”

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Posted 3 months ago

“I have ordered the product which was out of date and virtually impossible to find, I was hesitant whether it would be what I was looking for but all was fine and the packaging was extremely safe. The Royal Mail delivery was a bit slow but communication with the company was excellent and they assured me that it was all under their control.”

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Posted 3 months ago

lamps-on-line-com is rated 4.5 based on 1,418 reviews