Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.48

“My Order was delayed and then sent to an outhouse in the middle of nowhere. the address column auto filled Nottinghamshire, NG22 9QU at the end despite the rest of the address being 10 Savile Row and London.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We’re sorry to hear about the issues with your delivery. However, we would like to clarify that the incorrect address and the delay were due to the courier's handling of the shipment. Our system auto-fills addresses based on the details entered, but once the parcel leaves our warehouse, any address or routing issues are outside our control. As far as we are aware, we haven’t been contacted regarding this issue, so we haven’t had the opportunity to look into it and resolve it for you. If you had reached out to us, we would have been happy to assist and ensure the situation was corrected. Please feel free to get in touch with us directly so we can address this further and make it right. Thank you for your understanding.

Posted 1 year ago

“Terrible. Rude customer service agent when i called to trouble shoot a late delivery. Charged £15 for next day delivery and recived the item 3+ days later and then the product was the wrong thing and I emailed o arrange a return and I've had no acknowledgement or response.”

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Posted 1 year ago

Thank you for your feedback. However, we'd like to clarify a few things: Delivery Timing: You placed your order on Friday, the 17th, and as clearly stated on our website, we are closed over the weekend. Therefore, next-day delivery wasn’t an option. If your order was urgent, we recommend selecting an AM delivery option at checkout for quicker handling. Product Issue and Email: We have not received any emails from you regarding a return. If you have emailed us, it may not have gone through. Please send another message, and we’ll address the issue promptly. We work to be clear and transparent with our policies, and we encourage you to follow the proper steps for a quicker resolution. Feel free to reach out again directly if you need assistance.

Posted 1 year ago

“Would not use again, bulb didn't work upon arrival, emailed the Company to which they have been no help then have ignored my emails.”

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Posted 1 year ago

Thank you for your feedback. We’re disappointed to hear you feel this way, especially since we’ve gone above and beyond to resolve the issue: Product Issue: When you reported the issue with the bulb, we immediately sent you a brand new one via overnight delivery at our own expense, which cost us £15 to ensure it got to you as quickly as possible. Communication: We also sent you an email apologizing for the inconvenience and confirming the steps we took to resolve the matter. It’s concerning to hear that you feel your emails were ignored, as we always strive to respond to our customers in a timely manner. We’ve worked to correct the situation promptly and at our own cost, and we hope this clarifies our commitment to resolving the issue. If you still have concerns, please reach out directly, and we’ll make sure to address them.

Posted 1 year ago

“I would love to leave a positive review, but I'm still waiting for my order to be sent. I have already requested a refund without a reply. I definitely wouldn't use again.”

Helpful Report

Posted 1 year ago

Dear Simon, Thank you for your feedback, and we’re truly sorry to hear about your frustration. We want to clarify that we did reach out to you on multiple occasions to inform you that the item you ordered was out of stock, and we explained that a refund would be processed. We did not receive a response to these communications, which unfortunately delayed resolving the issue. If you check your bank statement, you will see that the refund has already been issued. We understand this situation has been disappointing, and we certainly did our best to keep you informed. We regret that you feel this way and hope this clears up any confusion. Best regards,

Posted 1 year ago

“all of the fluorescent bulbs are smashed on arrival.”

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Posted 1 year ago

Dear Richard, Thank you for your feedback. We’re truly sorry to hear about the damage to the bulbs in your order. However, we feel that the 1-star review may not fully reflect the situation, as we have not yet had the opportunity to address or resolve the issue with you directly. We always strive to provide the best possible service, and if we’d been made aware of the problem, we would have been more than happy to assist with a replacement or solution. We kindly ask that you reach out to us at 01494 880099, so we can make things right. Your satisfaction is very important to us, and we hope we can resolve this issue to your liking. Best regards, Customer Service Team

Posted 1 year ago

“Ten days later I have still not received my lamp . I know it is the festive season and there coulld be delays. But when I send an e-mail to query it I get no reply.”

Helpful Report

Posted 1 year ago

Dear annie, Thank you for reaching out and for your patience. We apologize for the delay in receiving your lamp. We understand your frustration and want to assure you that we did respond to your inquiries on two occasions. After the festive season, our warehouse experienced a significant backlog due to the high volume of orders, which caused delays in processing and shipping. Please know that we are doing everything we can to get orders dispatched as quickly as possible, and we appreciate your understanding during this busy time. We sincerely apologize for any inconvenience this has caused. If you need further assistance or have any additional concerns, please don’t hesitate to contact us, and we’ll be happy to help. Thank you again for your patience. Best regards, Customer Service Team

Posted 1 year ago

“I placed my order and was assured I would receive it within 5-10 working days. I received and heard nothing for over a month, and had to chase them to see what was happening. On the phone, the person I spoke to was dismissive, not quick to apologise and told me I would recieve my order within the next week. I received nothing for a further 4 weeks, at which point I chased again. The person I spoke to this time was more helpful, admitted they didnt have it in stock and suggested I swap my order for a similar bulb that they did have in stock... So, it took more than 2 months from payment to receiving a bulb I didn't initially order - no offer of compensation or explanation why it had taken so long - that's a long time to be left in the dark!”

Helpful Report

Posted 1 year ago

Dear Leo, Thank you for your feedback. We truly appreciate you taking the time to share your experience. We apologize for the delay in receiving your order and understand the frustration this caused. While our website does indicate stock availability, we recognize that we could have been more proactive in providing clearer updates and managing expectations around the delay. We aim to provide timely and transparent communication, and we’re sorry we fell short in this instance. Best regards, Support General Lamps

Posted 1 year ago

“These characters 06-01-25, dated didn't even honour their word and sent item (ordered for next day ) crisis some days later , no good to me as it was at ube light for my kitchen , left me in dark ! Haved tied to communicate and ask for full refund but just ignore me! Still waiting . Will take proceedings against them , if not reimbursed.”

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Posted 1 year ago

Hi Mike, You placed your order during the Christmas break on the 27th December at 10.36 . We had a team in that day who picked packed and sent your order at 11.01 , 30 minutes after you placed your order. Carrier delivered at 9.36 the next working day . 1 star review , really?

Posted 1 year ago

“I can't really rate your Company because I am still waiting for my order and when I go to track it nothing comes up.”

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Posted 1 year ago

Dear Lorraine, you ordered your goods on a Saturday 21st of December and we are closed during the weekend. Which means your order was sent down to the warehouse on Monday the 23rd for December due to it being 2 days before Christmas and being in the Christmas period the warehouse were and are extremely busy and trying to get out every order as soon as possible. The office closed on the 24th of December and we did not return back to the office until the 2nd of January 2025. We are extremely sorry your goods are not with you yet but they are due to be arriving shortly.

Posted 1 year ago

“So far so bad. Bought 3 very expensive bukbs. First one has blown within 5 days of use.”

Helpful Report

Posted 1 year ago

Afternoon John, As I am aware, you have not tried to contact us, nor have you sent an email. Its very rare for these bulbs to blow in 5 days so please get in contact so that we can speak with you in person to discuss a replacement or a refund. Regards

Posted 1 year ago

“I ordered two fluorescent lamps but unfortunatley they were broken on deivery. I contacted the customer service dept but had not reply.”

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Posted 1 year ago

Afternoon Helen, were sorry you received your order this way and sorry you had no reply we are extremely busy due to it being Christmas period. I have sent you an email regarding a refund or replacement. Please let us know Kind regards Support

Posted 1 year ago

“I ordered batteries on the 27/11 and still have not received any batteries, it is now the 08/12. Had I of known it was going to take over 5 day I would have gone else where.”

Helpful Report

Posted 1 year ago

Dear customer, This is the couriers fault as your order was shipped down the the warehouse on the day of purchase I have just checked your tracking and it is due to be delivered today. Please also understand that due to the weather conditions lately the couriers may not be able to send some goods on time. We are very sorry for this inconvenience you have had and can only hope this does not change your mind from ordering from us. Kind Regards General Lamps

Posted 1 year ago

“From start to finish! Very rude when being spoken too, to me the whole I dealt with were either rude or had no clue answering my questions or did not seem bothered, plus I have had to chase my delivery. Terrible company I will not be purchasing from here again. Work on your customer service skills!!”

Helpful Report

Posted 1 year ago

Dear customer, You called us on Friday and asked what was happening with your delivery we explained it had been lost in transit and we were getting them sent back out ASAP. We also emailed you two times once on the 25th of November to explain that you had opted for collection so we couldn't send you your goods because we thought you were collecting we also emailed to let you know they were ready to collect. We also emailed you again on the 26th of November to say you opted for collection again and what the price was to have it delivered and you replied and agreed to pay the delivery fee. Your order was then shipped on the 26th but it was unfortunately lost in transit which we found out on the Friday due to your call. We apologise sincerely for your goods being lost in transit but I can assure you a replacement has been sent. I can also assure you that our customer service team helped you in the best way possible. Again we are sincerely sorry. Kind Regards General Lamps

Posted 1 year ago

“Twice they have messed up my order, now a week after original delivery and still havent received my missing items,they di however send the wrong item after promising to send the two missing items, now have an extra bulb o dont need and two missing bulbs i do need phones straight to a machine and they take days to answer emails”

Helpful Report

Posted 1 year ago

Hi James, We are very sorry , we made a mistake with your order and sent a wrong item. Our customer services team have assured me that the correct lamps where sent yesterday and will be delivered on an overnight service to reach you today. Once again I am very sorry for our mistake

Posted 1 year ago

“Too late .. my parcel has arrived 3 month later from order placed… and poor costumer service!”

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Posted 1 year ago

Hi Carlos, 2D lamps have been banned under Rohs regulations so they have been very difficult to source especially in colour 82. I can see that our service team has contacted you and agreed on colour 86 as an alternative. I am sorry for the delay Carlos , hope everything is now OK Regards Support

Posted 1 year ago

“Ordered 100 watt lamps and it took over 10 days to arrive. Are they making them to order or getting them in from China. Would expect next day delivery.”

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Posted 1 year ago

Hi Alwyn, The bulbs that you ordered were out of stock when you made your purchase. During the ordering process a pop up appears to advise availability. As soon as stock arrived we despatched your order. Sorry for the delay

Posted 1 year ago

“Post & packing was over priced for one tiny lamp and best of all took ages to arrive. You want to do business online you need to look at how Amazon ship. Got stuff from china quicker”

Helpful Report

Posted 1 year ago

Hi Roger , we received your order on the 29th October and delivered on 1st November which is a three day service. This competes with Amazons standard service , and we dont think you would be able to get goods from China in 3 days as customs admin takes at least this time. If you can send us details of the carrier that you use to import from China we will happily evaluate them

Posted 1 year ago

“Despite numerous emails telling me my lamp was on the way. It never arrived.”

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Posted 1 year ago

“i ordered 2 x Phillips PL-C 10W/830/4p bulbs. I was sent 2 x Osram D/E 18W /830 bulbs which are useless to me!”

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Posted 1 year ago

Hi Rob, Sorry that isnt correct. You ordered 18w D/E lamps and received 18w D/E lamps . For the correct lamps please contact our service team

Posted 1 year ago

“I don't like giving bad reviews but in this case I have to. I ordered a lamp on 1/10/24, and got an email on the 2/10/24 saying my order had been shipped. But nothing appeared for days. On the 9th I got an email saying _both_ that the order was complete _and_ that the product is currently out of stock and would put on back order. It's now 12/10/24 have heard nothing else.”

Helpful Report

Posted 1 year ago

Hi Karl, The email sent to you on the 9th explained why you may have received notifiction that the order was despatched. To confirm fluorescent tubes have been banned so we are struggling to get stock in . We are buying as much stock as we can from as many sources as possible but we cannot guarantee delivery as they are difficult to source. We can refund your order , supply LED as an alternative or you are of course welcome to wait for a delivery to arrive with us. Regards Sales

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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