lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.47

4.5 Rating 1,484 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,484 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“Delivery was prompt and the product was exactly what I wanted. Would use again.”

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Posted 2 months ago

“Easy ordering service and prompt speedy delivery”

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Posted 2 months ago

“No problem with the Product, but very confused with the delivery setup, one part of the order says 3pm the other says 5.30pm for next day delivery, I paid £18 for the next day delivery and it turned up 5 days later. had several e - mails with the "General Lamps" but still no compensation or apologies”

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Posted 2 months ago

Hi Ralph , We advise customers to place their order by 3pm for a next day delivery. So if you place your order by 3pm you will receive it the next day by 5pm . Best Regards Support Team

Posted 2 months ago

“Really helpful when I was having difficulty in finding a replacement bulb for my garden light. I bought the bulb from them, very easy to order and quick delivery. Thank you.”

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Posted 2 months ago

“Highly recommend, very user friendly website , very clear description , and reasonable time and secure postage.”

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Posted 2 months ago

“I searched high and low for this fluorescent bulb. Got it in 5 days, perfectly packaged Brilliant result Would highly recommend General lakps”

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Posted 2 months ago

“The product arrived broken in the packaging, it was actually noisy due to broken glass. This would have been obvious to the person delivering .I rang to be told email us with a photo which I did. No acknowledgment of email or a replacement. So not only am I without what I paid for I also had to dispose of an enormous broken bulb.”

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Posted 3 months ago

Dear Sarah, Thank you for your message. We’re sorry to hear about the condition your item arrived in and completely understand how frustrating this must have been. However, we’d like to clarify that your email with the photo was received and a free of charge replacement has already been arranged. It’s worth noting that your original message was only sent recently, and we aim to respond as swiftly as possible. We appreciate your patience and can assure you your replacement is on its way. Kind regards,

Posted 3 months ago

“Very good service”

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Posted 3 months ago

“Very prompt and quick service. First bulb had been accidentally damaged in transit. They immediately replaced it and sent out another that arrived well in time. Really happy with the customer service.”

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Posted 3 months ago

“I ordered 10 bulbs and the 1st 5 have come quickly but no response to my emails asking when we'll get the othere 5 - was no note on any email either, as far as I can see, stating the full order wasn't going to be sent”

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Posted 3 months ago

“General lamps supplied me with the items that I have had problems getting from many suppliers. Saved me money by not having to change all the electrical units.”

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Posted 3 months ago

“These ES cap reflector lamps were exactly what I needed and arrived on time and in good condition.”

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Posted 3 months ago

“Very pleased with purchase would buy again from this seller very good service and quick delivery.”

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Posted 3 months ago

“Ordered some bulbs. No bulbs arrived. Called and told on their way. But no bulbs for 6 weeks and no communication Very poor. Wouldn’t recommend”

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Posted 3 months ago

Hi Nigel, Thanks for your feedback. Just to clarify a few points—our website shows live stock levels at the time of ordering, and your order was placed while the item was out of stock. You were informed of this, and we kept you updated that the bulbs were on their way once stock was replenished. While we understand delays can be frustrating, the bulbs did arrive in perfect condition, and we did communicate during the process. We're always working to improve, but it’s a bit unfair to suggest there was "no communication" when that wasn't the case. If there's anything still unresolved, we’re happy to help directly. Best regards.

Posted 3 months ago

“Good honest service”

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Posted 3 months ago

“Good job over all and throughout”

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Posted 3 months ago

“Hard to write a review when I have not received the goods and spoke with a rude unhelpful female on the telephone - over to you for a response!”

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Posted 3 months ago

Thank you for your review. We’re sorry to hear about your experience and appreciate the opportunity to respond. When you placed your order, the item was out of stock — this is clearly displayed on our website as our stock levels are live. Additionally, our system automatically sends an email notification when an order includes out-of-stock items. We’re always working to improve communication, but these processes are in place to keep customers informed from the outset. As for your phone call, we’ve reviewed the exchange. Our team remained professional throughout the conversation, even when things became tense. We understand delays can be frustrating, and we’re here to help — but we also ask that all conversations remain respectful on both sides. Your order has now been delivered, and we hope you’re satisfied with the product. Should you need anything further, we’re happy to assist. Best regards, Customer Support Team

Posted 3 months ago

“Order placed in January, after 2 Mths with no delivery got round to calling them to see what was going on and was told bulbs were out of stock but new stock due in... Low and behold a week later they arrived. Wonder if they'd of arrived had I not called them. Zero communication from the company throughout.”

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Posted 3 months ago

Thank you for your feedback, and we’re truly sorry to hear about your experience. We appreciate you taking the time to share it. We completely understand how frustrating it must have been to wait for your order without updates. While our website does show real-time stock availability and an automated email is sent if an item is out of stock, it's clear that the communication didn’t meet your expectations—and for that, we sincerely apologize. We’ve only recently received new stock, which is why your order was fulfilled shortly after your call. That said, you absolutely shouldn’t have had to chase us for information, and we’re looking into how we can improve our communication processes to prevent situations like this in the future. We value your business and hope we’ll have the opportunity to serve you better next time. Best regards,

Posted 3 months ago

“Good company to deal with”

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Posted 3 months ago

“Took well over 2 months to receive the bulbs I ordered by which time I had changed the light fittings as I had no correspondence or delivery date, and we were without lights so we changed the fittings so that we no longer needed specialist bulbs.poor customer service.”

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Posted 3 months ago

lamps-on-line-com is rated 4.5 based on 1,484 reviews