lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.46

4.5 Rating 1,417 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,417 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“The process worked smoothly.”

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Posted 1 month ago

“Brilliant quick service as usual. Since finding this website I have bought my cooker lamps from them . Very pleased!!”

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Posted 1 month ago

“Great fast service well done”

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Posted 1 month ago

“Brilliant service and value. Easy to use website.”

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Posted 1 month ago

“arrived quickly, packaged well to protect them and the perfect fit.”

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Posted 1 month ago

“Very helpful company providing bulbs that are hard to find normally”

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Posted 1 month ago

“Great product. Well packed and delivered on time. I bought 2 and am using them to light a display case.”

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Posted 2 months ago

“Ordered 2 light bulbs with next day delivery at an additional cost which wasn’t delivered until 4 days later. When I opened the package, one of the light bulbs was broken. I have repeatedly emailed and had no reply. Very poor on every level and yet to receive any kind of response - hoping I might get a response with this review”

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Posted 2 months ago

We would like to address the points raised in your review. Your order was placed at 9pm on Wednesday, January 1st. It was sent to our warehouse and shipped on Thursday, January 2nd—this is confirmed by our records. We also have proof of shipment. The delay you experienced was due to the courier, and you were notified of this directly by them. We did not cause the delay, nor were we responsible for it. Furthermore, we have checked our email records and phone logs, and there have been no attempts to contact us from your side. We have not received any emails or calls from you regarding this issue. If your goods were broken upon arrival, you should have contacted us immediately by email or phone. Unfortunately, as you are now outside of our return and refund policy, we are unable to process any claims for damaged items at this stage. We recommend that you follow up with the courier if the package was delayed, and if you have any further concerns, please contact us directly for assistance.

Posted 2 months ago

“Customer service is very good.”

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Posted 2 months ago

“Efficient no problem.”

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Posted 2 months ago

“The site was easy to use and very helpful in explaining the different types of Tubes available. Delivery was prompt... and well packed. Would use again, as necessaey.”

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Posted 2 months ago

“I was concerned because the type of lamps I wanted were discontinued but I phoned the company and was given an alternative which were delivered promptly!”

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Posted 2 months ago

“It took ages to receive the bulb which I had requested. When it arrived I eagerly opened the packaging. Unfortunately the bulb does not work. There are no instructions to return so I am left with a bulb which does not work.”

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Posted 2 months ago

Thank you for your feedback. Please note that we had informed you in advance about the stock delay, and we appreciate your patience during that time. Our records show that you have not contacted us about receiving a faulty or damaged bulb. If you had reached out to us at the time, we could have assisted with the issue promptly. We strongly advise contacting us immediately if such issues arise, as our team is always available to help resolve any problems within the appropriate timeframe.

Posted 2 months ago

“Glad to find this product”

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Posted 2 months ago

“Excellent service - 5ft tubes packed very ssafely”

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Posted 2 months ago

“Brilliant service from ordering to delivery of a battery to Nortthern Ireland. Thank to you our alarm is now working again. Ivan Thompson”

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Posted 2 months ago

“Excellent service and speedy delivery.”

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Posted 2 months ago

“Previously I have been very happy but customer service this time was dreadful. Wrong lamps delivered 23/01/25. In the following telecon, I declined a refund and agreed new bulbs would be sent. 23/01/25 I returned wrong bulbs using prepaid label. 27/01/25 my payment card credited but I was not informed. 06/02/25 I rang for update. Was told replacements had been lost in post. New ones would be sent. 17/02/25 I rang for an update. Spoke to an unsympathetic, unforthcoming person. They said delay due to wait for sufficient customers to justify a bulk order from overseas. Suggested I buy twice as many bulbs, which may or may not be correct and install the complete set in my light fittings so the bulbs all matched. I declined”

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Posted 2 months ago

Dear Anonymous, Thank you for your feedback. We’re disappointed to hear about your recent experience and would like to address the situation clearly: Yes, the wrong lamps were initially delivered, and when you brought it to our attention, we provided a free returns label—an offer not extended to all customers. While we understand that walking in the rain to return the item was inconvenient, the return process was made as easy as possible by us at no extra cost. We informed you that the manufacturer had sent us the wrong bulbs, and we tried to resolve the issue as quick as possible by sending you our last set of clear bulbs, which were unfortunately lost in transit. We apologised for that and, when you mentioned not wanting to wait any longer, we credited your payment card. When you called for an update, we explained that a refund had been issued due to your request of not wanting to wait any longer, and we clarified the difference between the clear and frosted bulbs. The two types look very similar when turned on, but as you insisted on having them all match, we suggested ordering all frosted bulbs, as we were not getting clear ones for 2 weeks which would have resolved the issue without further delay. We understand your frustration, but the 1-star review seems out of proportion to the resolution we attempted to offer. We value your past business and are still here to help should you need further assistance. Best regards, General Lamps

Posted 2 months ago

“Great range and an excellent, speedy service - very recommendable.”

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Posted 2 months ago

“All received as order on time and packaged very well.”

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Posted 2 months ago

lamps-on-line-com is rated 4.5 based on 1,417 reviews