Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 6,133 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 6,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products took weeks to arrive with no communication and when they did the lamps don't work(replacing old tube light with LED ones”

Helpful Report

“I ordered 3 lamps 2 months ago which I have not received yet. I would like to know what happened. I am very disappointed.”

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“Not received”

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“It would be good to review this order if only I could have received it. Ordered on 7th March 2022 order no. L2U-0322-152170. I expected a delay as delivery has been affecting most business's but this is far from normal. I would not reccomend Lamps2udirect.com unless this problem is resolved........regards Kevin Payne”

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“It’s been 3 months and I still don’t have my light. Very disappointing. Lack of communication”

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“Still haven't received the lamps.”

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“Items not as described, same items available from city electrical factors for a third of the price”

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“They never arriuved!”

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“still not received”

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Hello Linda, Thank you for your review. We have no history of you getting in touch with us directly though. Can you please get in touch so we can resolve this for you? We are struggling to even find an order in your name....

“Bought pack of 4 bulbs, 3 didn’t work and the 4th had lost one of the pins ! Couldn’t really get any worse.”

Helpful Report

Hello Peter, Thank you for taking the time and leaving us a review. We did discuss this though. You ordered an MR11 G4 lamp from us. The picture of your fitting showed you needed a MR16 GU5.3 lamp, which is a completely different size. The pins would have broke off as you were trying to fit a smaller lamp inside a wider fitting. Unfortunately, it is out of our control when people order the wrong items. Although, I did send you a link to the correct lamps. Best Regards, Martin - Lamps2udirect

“Asking for my opinion when I have not received what I ordered”

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“You use Aurora products name. To sell copy Aurora products”

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“The seller sent two incorrect faulty items, completely not what I had ordered. Having wasted my time on a number of emails to the seller I had given up!”

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“I made an on line purchase on the 4th February and I am still waiting for delivery. I made contact and was told I should have been sent an email telling me that the items that I purchased were not now in stock, alough at the time of purchase they were, but I never recieved any emails from the company. I was told that my items would be delivered around the 3rd March. Very dissapointed with the service so far.”

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“Placed an order for 2 sets of lightbulbs and a multipack of torches. Lightbulbs arrived, the torches did not. Follow up enquiry from me ignored and 5 weeks later still no torches. Would not recommend.”

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“Ordered a part from them, which showed as in stock. 3 days later, I called to enquire as to where it was, and was told it hadn't been dispatched yet. I mentioned that the website stated same day dispatch for orders placed before 3pm, and I got a very blunt response that on the checkout page it stated 3 to 5 days. It may have done, but I didn't see that, and it's a little late to mention that at checkout in my view. I called again 2 days later, still no item, but now it's due to Royal Mail, and would I like to cancel the order ? In the end, my customer got another contractor to do the work as they got the part needed next day, and I lost the work. I have been fully refunded by lamps2udirect, but have not been impressed by this experience at all.”

Helpful Report

“The company picked up my order upon their return from Xmas break on 4th Jan. On working day 5 I queried where my order was and was advised that 3-5 working days was the advised processing time and that my order had been despatched. Surprisingly, I then received another email 3 working days later that my order has been shipped. So, due to the company being economic with the truth, they get no recommendation from me other than the products ordered have proven satisfactory. I have since found other suppliers who have a more favourable processing time.”

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“No lamps received after a month of waiting. No communication until three weeks after the order was placed to say, one of the lamps is out of stock, would you like something else? Still no lamps have arrived.”

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“Fitting and spare bulbs purchased. Spare bulbs do not fit They are the wrong size.”

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“still waiting for my delivery, over a month now. they just refunded the money with no notification. poor practice”

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Lamps2udirect.com is rated 4.5 based on 6,133 reviews