Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,361 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,361 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased on 5th June 2021. Have made 3 calls since then and still no delivery, 3 months later ! Poor communication ( none ). No calls or emails ! First time using this site and definitely last. Will not be recommending and will be seeking reimbursement so i can purchase elsewhere. Very bad service. PLEASE can someone make contact with me.”

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“Sadly it did not work ! What can you say - bought a lamp that does not work - and no refund ( so not sure why there are questions below asking how easy it is to get a refund or how long did it take .... )”

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“Would never use again”

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“NOT GOT THEM YEY STILL WAITING”

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“I still have not received my lamp bulbs”

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“Not very happy i ordered 3 month's ago still not received my lamps .”

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“I ordered the product over 2 months ago and heard nothing for a few weeks. I phoned your customer services to complain and was told the item was out of stock and you were waiting deliveries from France. I still have not yet received the part and also had no further communication.”

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“Still awaiting delivery!!”

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“Bulb didn't work”

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“I have not yet received my order after 7 weeks waiting. Your agent is always very polite on the phone but I am frustrated nothing is yet delivered. How much longer am I expected to wait?”

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“Accepted order and payment without there being stock available. Disappointing as wouldn’t have placed the order if I had known the delay.”

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“Ordered 2nd May, bulbs still not delivered yet on 4th June.”

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“I purchased 6 GU lamps and they all failed within a week of installation. No indication that they were of inferior quality on the website!”

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“Quoted me a price, accepted payment, then asked for more money. If not a scam, it is at least horrible business practice. Im sorry if you miscalculated your costs etc. You offered a price and i paid. Avoid at all costs.”

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“Ordered 3 1/2 weeks ago still waiting for delivery”

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“I never received the product so i won’t be ordering from this website again. Haven’t received a refund either”

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“As poor as it gets Ordered and paid for an outdoor lamp. Seemed to be taking some time to arrive. Next thing I know was my money back in my account, no explanation or anything. So on this basis I would say very poor. At least I got my money back but would have expected some brief explanation.”

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“Appalling customer service! I have been using this company for about 6 years for T4 fluorescent tubes for my under cabinet kitchen unit lighting and always buy the same tubes. As the tubes don't last very long I usually buy in bulk so I have a spare whenever one fails. Today I came to replace one of the failed tubes and found that the replacement was a cool white instead of the warm white ones that I always order. It looks identical to the ones I usually get save it had a different number on the tube when I examined it closely. On checking back my orders I saw that I had last ordered one of these tubes in 2019 so it was the first time I had used this particular tube. I contacted Lamps2UDirect to ask for a replacement as they had obviously sent me the wrong tube. I was told (by Martin) that they could not replace a tube that had been supplied in error 2 years ago. I expressed my disappointment and the response from Martin was 'hopefully you can find another company that is willing to replace items supplied over two years ago'. I have been in business myself for many years and always endeavoured to resolve any concerns by my customers to their ultimate satisfaction whatever the cost. For the sake of about £3.50 the company has now lost a loyal customer. Very disappointed!”

Helpful Report

Hello Paul, Thank you for taking the time to leave us a review. I am glad you have been so specific and added so much detail. I think anyone reading it would understand that raising an issue with an order placed over two years ago and asking for a free replacement is completely unreasonable. Even so, we offered discount and free delivery on a new order, which we did not have to do. I would also like to note, the cool white tube you claim came from us went obsolete around 5 years ago. I do not believe this tube actually came from us. It looks as though you were trying to get free lamps but unfortunately failed. I am sorry you were unsuccessful and reiterate, I hope you manage to find a company that will offer you the service you feel you deserve. Best of wishes.