Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 6,132 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 6,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

Write Your review

Tell us how Lamps2udirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lamps2udirect.com 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They advertised having a particular product, took order and payment and now don't have it. Not sure if I was even refunded......”

Helpful Report

“Well I bought some lamps from these characters a while back. I paid for next day service with the understanding that the bulbs for the dimplex heater would arrive on the Monday because of the weekend. After paying I got an email stating that they would have to be ordered in and would take 3 to 5 working days to arrive. And that I would get a refund for the next day service. The lamps arrived, thank you but no refund was received. I contacted to ask for the refund on principal not because I need 12 pound and have never heard from them again. I could have got the bulbs from other companies but chose this one for the next day service. Thank you for giving me the opportunity to warn others.”

Helpful Report

“I bought a replacement fluorescent tube for my holiday home.Unfortunately my husband was hospitalised shortly after it was delivered and I was unable to visit the home to fit the tube until over 2 months after delivery. I found the tube was not the brand that was advertised on the Lamps2udirect website,but a generic unbranded one.Nor was it the length advertised.It was shorter than shown on their website and did not fit in the housing. I emailed them to explain the situation,but they failed to respond at all. I acknowledge that I didn't contact them quickly due to unforeseen circumstances,but I expected a response nonetheless. I would not use them again nor recommend them to others,as they falsley advertise a branded product with incorrect details about the product.”

Helpful Report

“You're having a laugh, aren't you? I ordered from you a lamp to be delivered within '3 to 5 working days' then emailed you over a fortnight later for you to admit you had none in stock and had to order more. Here's your review... 'Avoid this company like the plague¡.”

Helpful Report

“Only a small order for bulbs I couldn't get elsewhere. Had to emailed after not hearing anything regarding dispatch. I was informed they were out of stock and would send when new stock arrived. I ordered 12 bulbs 8 eventually arrived with no explanation. I emailed again to enquire and had a curt email saying they they are no longer available and would be refunded for the difference. Still not received refunded but as only a small order not chased up. Appreciate stock issues but customer care and communication could be better.”

Helpful Report

“Very disappointed with my service from lamps 2u direct. Ordered some bulbs, fully paid including postage to Ireland. Then had to pay customs on arrival in Ireland. Due to postage error / incomplete postage details by lamps 2u direct the product was then unable to be delivered and was returned. I followed up and was asked some basic details and then I never heard from them again. Numerous follow up requests by me and no response. Requested a refund but it seems they are just going to keep my money, and have not responded. Absolutely thrash customer service. They just can't be bothered. Wont respond but they will keep my money though”

Helpful Report

“Not very happy with this company as it must be three months since I ordered my Bold and they’re still not in stock”

Helpful Report

“No communication had to get a refund from paypal”

Helpful Report

“I waited for my items and when they did not arrive I emailed and was informed that they were not in stock anymore.”

Helpful Report

“I have not received a reply for damaged goods asking for my money back”

Helpful Report

“Appalling. Send me wrong product (cheap and completely wrong specification). Then have ignored my polite request for the replacement. What can I say - I just feel robbed.”

Helpful Report

Hi Dan, We’re truly sorry to hear about your experience with your recent order. It’s disappointing to learn that you received the wrong product and felt ignored after reaching out for assistance. Customer satisfaction is vital to us, and we sincerely regret that we fell short in this instance. Please rest assured that we want to make this right for you. If you could reach out to our customer service team again, they will be more than happy to assist you with your request. Thank you for your feedback—it helps us improve. Warm regards, Team Lamps2udirect.com

“Two out of the ten bulbs ordered blew within a fortnight. Wary of buying again.”

Helpful Report

Hello Lilian, We’re truly sorry to hear that you had issues with two of the bulbs you received. Quality is a top priority for us, and we understand your concern about wanting a reliable product. Your feedback is crucial in helping us enhance our offerings, and we appreciate you sharing your experience. If there's anything we can do to make this right or if you have any further questions, please reach out. Warm regards, Team Lamps2udirect.com

“Blue light means I will have to replace it.”

Helpful Report

“I purchased bulbs and then was contacted to pay extra for delivery , when the items arrived in Ireland I was then contacted to pay vat , which I duly did , the items were delivered before our opening hours and because we were not here the items were returned to you ? We have order from other English companies in the past , but they used couriers and there was never a problem.”

Helpful Report

“Unfortunately, despite 2 attempts, both bulbs were broken so we gave up. It was probably the couriers fault but in my humble opinion the ‘right angled’ cardboard packaging, in both cases, should have stretched the full length of the tube on both sides. But I did get a refund so thankyou very much for that. And good communication.”

Helpful Report

“Ordered a set of under kitchen cupboard bulbs, sent the actual sizes of what we needed, when they arrived they were to small. Called up to explain what they had sent, the lady in the phone said that's all they have! If I wanted to return them, (WE) had to pay for (THEIR) mistake! Charming...”

Helpful Report

“I ordered lightbulbs that were in stock on the website. Didn't hear anything further so emailed. Got very fast reply advising out of stock but would be back in within a week - was this OK? It was OK. That was two weeks and still no lightbulbs. And now they're asking for a review. Don't buy from this company.”

Helpful Report

“Ordered in January and still not arrived not a lot of communication so requested a full refund”

Helpful Report

“Never received my goods”

Helpful Report

“We ordered 30 LED tubes and idenitified that over one third were damaged. The supplier refused to accept responsibility as this was not noted until 48hrs had elaspsed when they were individually inspected.”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 6,132 reviews