Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,973 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

Write Your review

Tell us how Lamps2udirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lamps2udirect.com 5 star review on 5th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting delivery,ordered weeks ago,not arrived”

Helpful Report

Hello Russell - The delivery address was missing from you order - We emailed you weeks ago for confirmation of the address and we have not heard back. There is no phone number on your order, so we can could only contact you via email - Please come back to us ASAP as the items you ordered are here and ready for despatch and have been since you ordered - Lamps 2U Info Thu, May 15, 11:56 AM to russell Hi Russell Thank you for your order. Could you please confirm full delivery. This has not been shown on your order. We can then dispatch your goods. Kind regards www.lamps2udirect.com

“Appalling. Send me wrong product (cheap and completely wrong specification). Then have ignored my polite request for the replacement. What can I say - I just feel robbed.”

Helpful Report

Hi Dan, We’re truly sorry to hear about your experience with your recent order. It’s disappointing to learn that you received the wrong product and felt ignored after reaching out for assistance. Customer satisfaction is vital to us, and we sincerely regret that we fell short in this instance. Please rest assured that we want to make this right for you. If you could reach out to our customer service team again, they will be more than happy to assist you with your request. Thank you for your feedback—it helps us improve. Warm regards, Team Lamps2udirect.com

“Two out of the ten bulbs ordered blew within a fortnight. Wary of buying again.”

Helpful Report

Hello Lilian, We’re truly sorry to hear that you had issues with two of the bulbs you received. Quality is a top priority for us, and we understand your concern about wanting a reliable product. Your feedback is crucial in helping us enhance our offerings, and we appreciate you sharing your experience. If there's anything we can do to make this right or if you have any further questions, please reach out. Warm regards, Team Lamps2udirect.com

“Blue light means I will have to replace it.”

Helpful Report

“I purchased bulbs and then was contacted to pay extra for delivery , when the items arrived in Ireland I was then contacted to pay vat , which I duly did , the items were delivered before our opening hours and because we were not here the items were returned to you ? We have order from other English companies in the past , but they used couriers and there was never a problem.”

Helpful Report

“Unfortunately, despite 2 attempts, both bulbs were broken so we gave up. It was probably the couriers fault but in my humble opinion the ‘right angled’ cardboard packaging, in both cases, should have stretched the full length of the tube on both sides. But I did get a refund so thankyou very much for that. And good communication.”

Helpful Report

“Ordered a set of under kitchen cupboard bulbs, sent the actual sizes of what we needed, when they arrived they were to small. Called up to explain what they had sent, the lady in the phone said that's all they have! If I wanted to return them, (WE) had to pay for (THEIR) mistake! Charming...”

Helpful Report

“I ordered lightbulbs that were in stock on the website. Didn't hear anything further so emailed. Got very fast reply advising out of stock but would be back in within a week - was this OK? It was OK. That was two weeks and still no lightbulbs. And now they're asking for a review. Don't buy from this company.”

Helpful Report

“Ordered in January and still not arrived not a lot of communication so requested a full refund”

Helpful Report

“Never received my goods”

Helpful Report

“We ordered 30 LED tubes and idenitified that over one third were damaged. The supplier refused to accept responsibility as this was not noted until 48hrs had elaspsed when they were individually inspected.”

Helpful Report

“Not opal as ordered. Poorly packaged. One smashed in transit. No response to email to customer services. Disappointing”

Helpful Report

“I did not receive my order for many weeks, but after mentioning this in a review, I did then receive my order promptly and the bulb is completely satisfactory”

Helpful Report

Thank you for your feedback regarding your recent experience with Lamps2udirect.com. We're glad to hear that you eventually received your order and that the bulb is satisfactory. We sincerely apologise for the delay you experienced initially; this is not the level of service we aim to provide. Your comments help us to improve and ensure a better experience for our customers in the future. If there's anything else we can assist you with or if you have any further concerns, please don’t hesitate to reach out. We truly appreciate your understanding and support.

“Only lasted about 10hrs”

Helpful Report

Thank you for your feedback, Graham. We're truly sorry to hear that your lamp only lasted about 10 hours. This certainly does not meet the quality standards we strive for, and we understand how frustrating that must be. We value your input as it helps us improve our products and services. If you have any further details to share, or if there's anything we can do to resolve this issue for you, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your understanding.

“Advertising stock you do NOT have and keeping the money for several weeks and only returning it when prompted. What a shabby company. Avoid.”

Helpful Report

“I haven’t received my order or had any communication”

Helpful Report

“Slow to despatch and then chose to send it 2nd class Royal Mail despite it being despatched late. Took over a week to arrive. Bulbs work fine but pretty annoying that I paid £5 for them to take over a week to arrive. On that basis I wouldn’t use these guys again.”

Helpful Report

“Never purchased anything due to high cost of delivery”

Helpful Report

“The first bulb went black after a day. I exchanged it for another one. It lasted 4 days. The third one faired better at 8 days. I exchanged it for a bulb from a different supplier. Which is still going strong with no issues.”

Helpful Report

“The actual product and the packing are great but the delivery is so very slow. I think if the company could jack up their dispatch and delivery times they would increase their satisfaction rating enormously.”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 5,973 reviews