Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,255 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,255 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pessimo acquisto nell’ordine ,mancava del materiale”

Helpful Report

“I still haven't recieived them, have been waiting weeks. The company now informs me I will have to wait a further 2 months”

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“There was no problem with the online service of Lamps2u but DPD, their delivery company, was a disgrace. After a week, I contacted Lamps2udirect who investigated. DPD claimed they had tried to deliver, which they clearly had not. It took a further 4 days to actually receive the lamp. No I would not use this company again unless they change their courier. A big disappointment!”

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“Did not get the bulbs it’s 3or 4 weeks now probably won’t get them”

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“bedrog niets ontvangen”

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“ordered a bulb...never arrived”

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Dear Reviewer, Thank you so much for taking the time to provide feedback on your recent experience with Lamps2udirect.com. We truly appreciate customers like you who share their thoughts and help us improve our service. However, with no additional information being provided (Name or order number) we are unable to find out what has happened. Can you please get in touch so we can help to resolve this issue - info@lamps2udirect.com. We value your feedback and are committed to making things right.

“I have not received my order”

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Hello Margaret - Can you please get in touch? Our records show this order was completed a while ago, so we can only assume there has been an issue with delivery. We will resolve this for you, but we only know there's a problem when it's flagged and we have not had any contact with you directly.

“My order hasn't arrived”

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Hello Holly - Can you please get in touch? We cannot find any orders under your name.... We will resolve this for you, but we only know there's a problem when it's flagged and we have not had any contact with you directly. Thank you.

“Wouldn't commit to a voucher code offer and wouldn't look to reach a compromise.....was informed that they'd rather lose my business.”

Helpful Report

Thank you so much for taking the time to share your experience with us at Lamps2udirect.com. We genuinely appreciate your feedback and apologize for any inconvenience caused during your interaction with our company.

“i have yet to receive my order !!”

Helpful Report

Dear Brian,Thank you so much for taking the time to provide us with your feedback about your experience with Lamps2udirect.com. We truly appreciate hearing from our customers and value your input. First and foremost, please accept our sincere apology for the inconvenience caused by the delay in receiving your order. We understand how frustrating it can be when expectations are not met, and we sincerely apologize for any inconvenience this may have caused you. To help us improve and avoid similar situations in the future, we would greatly appreciate it if you could provide us with some more details about your order. Could you please let us know your order number or any other relevant information that could assist us in locating your order? It is important for us to rectify the situation and ensure that you receive your order as soon as possible.

“I order Lamps on my visa and was told that they were shipped and would be emailed a tracking number. It has been two mouths now and nothing has showed up. WOW, this is bad.”

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“these lamps were never received by myself. Fortunately I managed to get them from elsewhere as I needed them urgently. Could you please send them to me again as a matter of urgency. Obviously I wont be paying for them again. I look forward to an update on this matter asap”

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“Recently purchased 6 70Watt Bc-b22 Bayonet fit clear halogen light bulbs. 3 were supplied with badly damaged filaments. 2 of the other 3 failed on switching on. Lamps replaced the 5 which they said had been tested. 4 failed within 20 minutes. Very poor product from an unnamed manufacturer.”

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“No delivery now of stock so no feedback when I complained about in early January”

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“Contents broken on delivery”

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“Ik heb de bestelling nog steeds niet binnen gekregen!!!!!!!!!!!”

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“No comment”

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“Delivery extremely slow, paid for standard delivery only, received items 21 days after ordering and only after chasing up. Not sure if I would use again but prices are very competitive, so ok if you order well in advance of needing the item.”

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“very poor quality ,not as big as picture shows”

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“not good. seller sent the wrong items - not as described seller is a thief- I returned the item and never got a refund. don't fall into this trap and waste your money, go find a better shop that will give you something for your money's worth! if you care about your money don't buy here, don't risk your money”

Helpful Report

Thank you for taking the time to write a review about Lamps2Udirect.com. We are sorry to hear of your experience with wrong items being sent and not receiving a refund on the return. We have looked into your order though and can see that the correct items were sent and have never been returned to us. We have requested confirmation several times now and asked 'who has signed for the item' This unfortunately has not yet been provided. Can your courier confirm who received the goods? Sadly, we cannot issue a refund for items that have not been returned to us. This is pretty standard procedure, weather it's ordering online or from High-street shop. We have to have the items back before issuing a refund.

Lamps2udirect.com is rated 4.5 based on 5,255 reviews