Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,973 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 5th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price , communication and product spot on, delivered as said - cant fault them”

Helpful Report

Thank you so much for your fantastic 5-star review, Darren! We're thrilled to hear that you found our pricing, communication, and product quality to be spot on. It's great to know that your order was delivered as promised and that we met your expectations. Your satisfaction means the world to us, and we truly appreciate your positive feedback. If you need any further assistance or have any questions in the future, feel free to reach out. Warm regards, Team Lamps2udirect.com

“Very good seller. highly recommended!”

Helpful Report

Thank you for the wonderful 5-star review, Zahrul! We truly appreciate your kind words and recommendation. It’s fantastic to know that you had a positive experience with us. Your support means a lot, and we're here to help anytime you need us in the future. Best wishes, Team Lamps2udirect.com

“Purchased a downlighter shown as stock. Had to wait 2 weeks as it was not in stock and to push for answers. Could have chosen another one or supplier if they were honest with their website.”

Helpful Report

Thank you for sharing your experience, Clive. We're sorry to hear about the confusion regarding the availability of your downlighter. We strive for transparency on our website, and we regret that we fell short in this instance. Your comments are invaluable and will help us improve our processes to avoid similar issues in the future. If you have any further questions or need assistance, please don’t hesitate to contact us. Best wishes, Team Lamps2udirect.com

“Replacement light tube arrived on time , very well packaged with.clear markings of being a fragile item. All fine.”

Helpful Report

Thank you for your glowing 5-star review, Patrick! We're thrilled to hear that your replacement light tube arrived on time and was well packaged. We take great care in ensuring our items are marked as fragile, and it’s fantastic to know that this made a difference for you. Your feedback is greatly appreciated, and we’re always here to assist you with any future needs. Best wishes, Team Lamps2udirect.com

“Still awaiting delivery,ordered weeks ago,not arrived”

Helpful Report

Hello Russell - The delivery address was missing from you order - We emailed you weeks ago for confirmation of the address and we have not heard back. There is no phone number on your order, so we can could only contact you via email - Please come back to us ASAP as the items you ordered are here and ready for despatch and have been since you ordered - Lamps 2U Info Thu, May 15, 11:56 AM to russell Hi Russell Thank you for your order. Could you please confirm full delivery. This has not been shown on your order. We can then dispatch your goods. Kind regards www.lamps2udirect.com

“I received an excellent service from Lamps2udirect. Their customer service was superior and I would highly recommend them.”

Helpful Report

Thank you so much for your wonderful 5-star review, Amanda! We're delighted to hear that you received excellent service and that our customer service met your expectations. Your recommendation means a lot to us, and we’re always here to provide support whenever you need it. We truly appreciate your kind feedback! Warm regards, Team Lamps2udirect.com

“Excellent service.”

Helpful Report

Thank you for your amazing 5-star review! We're delighted to hear that you had an excellent experience with our service. Your support means everything to us, and we're here to help if you need anything in the future. Warm regards, Team Lamps2udirect.com

“Came well packaged and as described”

Helpful Report

Thank you for your wonderful 5-star review, Catherine! We're delighted to hear that your order arrived well packaged and as described. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you have any questions or need assistance in the future, don't hesitate to reach out! Warm regards, Team Lamps2udirect.com

“Great to deal with good communication lamps delivered on time and in good condition”

Helpful Report

Thank you for the wonderful 5-star review, Mark! We're delighted to hear that you had a great experience with our communication and timely delivery. Ensuring that your lamps arrive in good condition is a top priority for us, and it's fantastic to know we met your expectations. Your positive feedback is truly appreciated, and we're here to help with any future needs you may have. Warm regards, Team Lamps2udirect.com

“As expected, thanks”

Helpful Report

Thank you for your great 5-star review! We're delighted to hear that everything met your expectations. Your support is greatly appreciated, and we're here if you need anything in the future. Best wishes, Team Lamps2udirect.com

“Ordered items advertised in stock order accepted then next day refund sent it turns out this item was not in stock for quite some time disappointing spoke to gentleman at the company to be fair he was very polite and helpful and apologised however that did not get me the item I requested”

Helpful Report

Thank you for your feedback, Mike. We sincerely apologize for the inconvenience caused by the stock issue with your order. We strive to keep our inventory accurate, and we regret that we did not meet your expectations this time. We're pleased to hear that our team was polite and helpful during your inquiry—customer service is a priority for us. Your comments are important, and they will help us improve our processes moving forward. If there's anything else we can do to assist you, please don't hesitate to reach out. Warm regards, Team Lamps2udirect.com

“Quick delivery”

Helpful Report

Thank you for your wonderful 5-star review, Davina! We're delighted to hear that you enjoyed our quick delivery service. Ensuring our customers receive their orders promptly is a top priority for us, and your feedback truly brightens our day. If you ever need assistance or have questions in the future, don’t hesitate to reach out! Warm regards, Team Lamps2udirect.com

“Good quality bulbs and fast delivery”

Helpful Report

Thank you for your great 4-star review, Alistair! We’re delighted to hear that you found our bulbs to be of good quality and that you received your order quickly. Your feedback is important to us, and we’re here to ensure you have a positive experience with every purchase. If there’s anything else we can do for you, just let us know! Warm regards, Team Lamps2udirect.com

“Quick service. Item was just what I wanted Fast delivery.”

Helpful Report

Thank you for your amazing 5-star review! We're delighted to hear that you enjoyed our quick service and that the item was exactly what you wanted. Fast delivery is what we strive for, and we're glad we could meet your expectations. Your satisfaction is our top priority, and we appreciate your kind feedback. If you need anything else in the future, don’t hesitate to reach out! Warm regards, Team Lamps2udirect.com

“Excellent service. Thank you.”

Helpful Report

Thank you for your excellent 5-star review, Peter! We truly appreciate your kind words and are delighted to hear that you experienced our top-notch service. Your satisfaction inspires us to keep delivering our best. If you ever need anything, don’t hesitate to reach out! Warm regards, Team Lamps2udirect.com

“Excellent service.Have used twice now had a problem with first order but was sorted out very quickly. Would use again.”

Helpful Report

Thank you for your fantastic 5-star review, Kevin! We’re delighted to hear that you received excellent service from us and that any issues were resolved quickly. Your loyalty means so much to us, and we truly appreciate you choosing to shop with us again. If you ever need further assistance, don’t hesitate to reach out. Warm regards, Team Lamps2udirect.com

“Excellent prices and Excellent delivery times”

Helpful Report

Thank you for the amazing 5-star review, John! We're delighted to hear that you found our prices excellent and that our delivery times met your expectations. Your satisfaction is our priority, and we truly appreciate your recognition of our efforts. If you have any questions or need assistance in the future, don't hesitate to reach out. Warm regards, Team Lamps2udirect.com

“Delivered by Royal mail, from the time I ordered the T4 tubes I was concerned the tubes would be damaged in transit, amazed how excellent the tubes were packaged, well pleased, no damage at all, will definitely use again, so a big thankyou to Lamps2udirect for supplying ,packaging the tubes and the Royal Mail for there delivery service,”

Helpful Report

Thank you for your wonderful 5-star review, Maurice! We're delighted to hear that you were pleased with the packaging of the T4 tubes and that they arrived without any damage. We take great pride in ensuring our products are well protected during transit, and it's fantastic to know that our efforts made a positive impact on your experience. We truly appreciate your kind words and your intention to shop with us again. Warm regards, Team Lamps2udirect.com

“I am sure the items (two Ballasts and 8 tubes) were fine but I struggled understanding the tube connections to each ballast, dropped you an e mail asking for help but got no reply. Bought LED tubes locally instead and effected a solution which involved rewiring the fittings. so purchase of ballasts and tubes was was in vain.”

Helpful Report

Hello Alan, Thank you for your review. We do not recall seeing an email from you. However, we do not give installation advice when it comes to fitting ballasts. This needs to be done by a qualified electrician. In these types of circumstances we would always take the view of; If you do not understand the connections and fitting instructions on the ballast you really should not be trying to do this work yourself.

“Arrived in time, fast,good condition, as described!”

Helpful Report

Thank you so much for your amazing 5-star review, Fanica! We're delighted to hear that your order arrived on time and in good condition, just as described. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you ever need anything else or have questions in the future, don’t hesitate to reach out. Warm regards, Team Lamps2udirect.com

Lamps2udirect.com is rated 4.5 based on 5,973 reviews