Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,305 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,305 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the items I ordered were out of stock, though this did not appear on your website, nor was I informed of the situation. I waited around 2 weeks before contacting you and received an apology and an option to wait until May for new stock. I declined and got a refund and ordered similar light bulbs. These arrived eventually, but I had quite a wait, without being warned in advance there would be a delay. I really was expecting better service from your company.”

Helpful Report

Thank you for taking the time to share your feedback regarding your experience with Lamps2udirect.com. We truly appreciate your honesty and value your input. We sincerely apologize for the inconvenience caused by the items you ordered being out of stock. We understand how frustrating it must have been to not have this clearly indicated on our website, and we apologize for any confusion caused. Additionally, we apologize for the lack of advance notice regarding the delay in receiving your order. We are constantly working to improve our services, and feedback like yours helps us identify areas where we can make necessary changes. We would like to ask for your assistance in making things better. Could you kindly provide us with specific suggestions on how we can enhance our website to better communicate stock availability and inform customers about any possible delays? Once again, thank you for your feedback and for giving us the opportunity to rectify the situation. We appreciate your support and hope to have the chance to serve you better in the future.

“Very good product excellent value for money Good delivery service”

Helpful Report

“Good morning, along with saying hello, I attach my experience of purchasing a lamp, the product has been delayed for too long in being shipped and now I have received an email informing me that it is in Spain, since I live in Chile, as it was registered at the address. that I registered at the time of making the purchase, I hope that it is part of the route to reach the destination and that it is lost. I will be attentive to your answer. Greetings”

Helpful Report

Hello Rodrigo - We are surprised to read your review. We had to order this lamp in for you and quoted the delivery time. We also required additional payment as you order needs to be shipped overseas. The lamp was despatched to you last week and we have emailed over the tracking details for you.

“Its taken what seems like forever just to get 2 fluorescent black light bulbs, & as of today we still havnt received them & cant find tracking #s they say they sent to my email. U figure it out....”

Helpful Report

“Delivery took too long”

Helpful Report

“Accepted an order when they did not have stock. Had to chase order. Only 10 of 16 items arrived. Had to chase refund.”

Helpful Report

Dear Christopher, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience on Lamps2udirect.com. We truly appreciate customers like you who take the time to share their honest opinions, as it helps us immensely in improving our services.

“The unit delivered was not the same unit as advertised, therefore did not fit”

Helpful Report

Thank you for taking the time to share your feedback about your experience with Lamps2udirect.com. We appreciate hearing from our customers and we value your input. To make things better, we would like to understand more about your specific situation and how we can rectify it. Could you kindly provide us with further details regarding the issue you encountered? Your insights will help us improve our processes and ensure that such situations are avoided in the future. Customer Support Team Lamps2udirect.com

“Paid for next day working day delivery but the items didint arrive as the order had not been processed internally. This caused siffnificatnt didruption to my work schudule. When I contacted them, they did resolve the issue quickley and the lights came the next day. However if i had not called, i suspect the lights would never have arrived. The £6.99 i paid for next day was reunded as a gesture of good will. Would not use again.”

Helpful Report

Dear Paul,Thank you so much for taking the time to share your feedback about your experience with Lamps2udirect.com. We sincerely appreciate your honesty and sincerely apologize for the inconvenience caused. We are truly sorry for the disruption to your work schedule due to the delay in processing your order internally, which resulted in your items not arriving on the next working day as expected. We understand the frustration this may have caused. We are glad to hear that our team was able to quickly resolve the issue and that the lights arrived the following day after you contacted us. We appreciate your understanding and cooperation in this matter. As a gesture of goodwill, we have refunded the £6.99 you paid for next day delivery. We value your patronage and would like to improve our services to meet your expectations. Please let us know how we can make things better for you in the future. Your feedback is invaluable to us, and we want to ensure that this kind of situation does not occur again.

“Lamps were supposed to be delivered within a few days. Nothing recieved after over a week, no communication.I chased up the order to be told they were out of stock would we be prepared to wait.Again nothing for another week I chased up again to recive a reply about faulty lamps ! A corrective email was snet by you saying please ignore previous email. lamps finally arrived. That is why I have put POOR against your survey.”

Helpful Report

Dear David,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Lamps2udirect.com. We truly appreciate your honesty and for bringing this matter to our attention. Firstly, we would like to apologize for the inconvenience you encountered with your order. It is certainly not the level of service we strive to provide to our valued customers. We understand that the delay in delivering the lamps, lack of communication, and the issue with receiving faulty lamps have negatively impacted your experience. We sincerely apologize for any frustration this may have caused you. We are sorry for the inconveniences and mixed messages that occurred during the process. We would like to assure you that we take your feedback seriously and will be investigating the issues you faced to prevent a recurrence in the future. Customer satisfaction is of utmost importance to us, and we want to ensure that you have a positive experience with us going forward. If there is anything specific you would like us to address or any suggestions you might have to help us improve, please do not hesitate to let us know. We are committed to rectifying any shortcomings and making your future experience with Lamps2udirect.com a better one. Once again, we apologize for any inconvenience caused

“Took so long to arrive that the bulb won't be needed till next Christmas! P&P cost was twice the price of the bulb”

Helpful Report

“When my order arrived it was wrapped up in several different Christmas paper wrappings. These were used with a lot of selotape and gift stickers. I wasn't pleased as all this was not recylable. I didn't ask for other people's rubbish. At least the lamp inside was ok.”

Helpful Report

“Item ordered is out of stock and I was not informed. Still waiting for delivery. Hopefully will get updates when it can be expected.”

Helpful Report

“I've already submitted an email regarding the quality of the bulb as it only worked for 4 days before it blew.”

Helpful Report

Thank you for taking the time to leave us your feedback on Lamps2udirect.com. We really appreciate you sharing your experience with us. We apologize for the issue that you had with the bulb only lasting for 4 days before it blew. We would like to make things better so could you please provide us with more details about the issue you experienced so that we may look into it more thoroughly?

“The lamp products that we bought and paid for were of very bad quality The lamp bulbs that we bought only partly worked We put in for a refund I sent all the issued receipts back with the faulty light bulbs but as of today 21/12/2023 I have had no response from this company not even some acknowledgment that my complaint was being processed and no kind of communication from this company”

Helpful Report

Thank you so much for giving us your feedback regarding your experience with Lamps2udirect.com. I am so sorry to hear that the lamp products that you bought were of very bad quality and the lamp bulbs only partly worked. We have not had any direct contact from yourself and have not received any returns.... Can you please get in touch so we can resolve this for you? Info@lamps2udirect.com

“Charged and paid for 60watt bulbs but 40 watt sent, no reply to e-mail about this.”

Helpful Report

Thank you for your feedback Malcolm, it's appreciated. We take such customer issues very seriously and would like to hear about how we can make things better. Is there anything else that you would like to provide feedback on?

“Sadly these were out-of-stock, although shown in-stock when we ordered and still showing in-stock after Lamps2u cancelled the order. We do need these for our Church as the lighting system does not work with LED bulbs and we really cannot afford to re-equip about 80 luminaires and the control/dimmer system. We hope they come back in the new year.”

Helpful Report

Thank you so much, for sharing your experience. We are sorry for what happened and understand your need for these bulbs to make the lighting system work. We hope you manage to find these lamps quicker from somewhere else.

“Good prices, quick service, however first 100W bulb lasted only 1 week. Second bulb lasted only 2 weeks. NOT IMPRESSED!!”

Helpful Report

Hi George, Thank you so much for your feedback of Lamps2udirect.com. We appreciate that you took the time to share your thoughts with us. We strive to make our customers happy and it is great to hear that we are doing our job well. We'd love for you to reach out if you need any help or have questions. We're always looking for ways to improve, and your feedback helps us get there. Thanks again and we look forward to hearing from you soon! Best, Lamps2udirect Team

“I paid for delivery in 3-5 days. It was at least 10 days before it arrived. I was about to contact you to ask what had happened to my order. I did contact you and ask for my delivery charge to be refunded but there has been no response.”

Helpful Report

Thank you so much for your feedback, Roger! We really appreciate that you took the time to let us know about your experience. We in fact quote 5-7 working days for delivery on our checkout page this time of the year, due to Christmas postage delays. We hope to help again soon.

“It took too long to arrive I rang sales asking when it would arrive no reply you sent me a discount 0f £5. Something not explaining what it was for and part of the order never arrived no explanation. If these are tide together then why not say so, your contact inside the worst I have seen. For 49 years I had ordered palates of bulbs ever month as we held over 165 different types of bulbs for displays churches most of them came from Bell as they were special larg bulbs mos of the stander one we’re from ring never once have I ever been treated like this. I know this order was peanuts But !”

Helpful Report

Thank you so much for your honest feedback, Terry. We cannot express how sorry we are for the issues you've been facing. Can you please contact us directly so we can resolve this for you - info@lamps2udirect.com. We have looked through emails but we can't see anything from you. Hopefully we can get this all sorted for you.

“Wrong transformers delivered. When the correct transformers arrived they were wired incorrectly.”

Helpful Report

Thank you so much for your feedback about Lamps2udirect.com! We really appreciate you taking the time to let us know your experience. We’re sorry that you received wrong transformers when you ordered from us. It sounds like they were also wired incorrectly when they did arrive. We’d like to do what we can to make things better. Could you provide more information about your experience and how we can improve? We value your feedback and would really appreciate it. Thanks again for giving us your review!

Lamps2udirect.com is rated 4.5 based on 5,305 reviews