Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 6,377 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 6,377 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased items online showing in stock. Upon purchasing was told the listing on the website was actually for a pre-order and there was an error on the website., not really ideal for an e-commerce company to not have a fully functioning website. Refund was processed quickly so I appreciate that however not a great experience.”

Helpful Report

“POOR COMMUNICATION”

Helpful Report

“Before ordering there is no enough information on line. After ordering, no confirmation, when chasing up, says this is "pre-order" item, will get it in mid July. Then offers cancellation and refund which chosen. But so far no refund been received yet.”

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“One of the sizes I've purchased is out of stock therfore I'm having to wait for these to come before my order is sent. To date I'm still waiting for delivery”

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“Some lamps were received non-functional and the lead time was longer than expected”

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“Lamps arrived quickly by post but blew after only 5 days. I had-mailed Lamps2udirect 10 days ago to tell them about the problem but I’ve had no response from them whatsoever.”

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“One of the bulb I got was broken when it arrived. I didn't bother asking for a replacement as the faff for the cost I paid wasn't worth it. Pretty disappointing”

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“Still awaiting delivery”

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“4 or 5 blew asthey were being fitted would you replace them if i ordered another pack like the previous lot.”

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“Bought 4 Ever Ready Fireglow bulbs in Feb. Sent them an email in March- copy here.... Hello, The first bulb blew after 3 days. The second blew after 13 days. My previous Compton Fireglow lasted over two years. I've now got one in use and one spare from four inside a month? Not looking good is it? Thoughts? ............................................. No Reply. Lousy Service. It's now June, just over 4 months since purchase and the last bulb is in use. I'm looking online for a better bulb and a better supplier.”

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“Purchased a downlighter shown as stock. Had to wait 2 weeks as it was not in stock and to push for answers. Could have chosen another one or supplier if they were honest with their website.”

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Thank you for sharing your experience, Clive. We're sorry to hear about the confusion regarding the availability of your downlighter. We strive for transparency on our website, and we regret that we fell short in this instance. Your comments are invaluable and will help us improve our processes to avoid similar issues in the future. If you have any further questions or need assistance, please don’t hesitate to contact us. Best wishes, Team Lamps2udirect.com

“I am sure the items (two Ballasts and 8 tubes) were fine but I struggled understanding the tube connections to each ballast, dropped you an e mail asking for help but got no reply. Bought LED tubes locally instead and effected a solution which involved rewiring the fittings. so purchase of ballasts and tubes was was in vain.”

Helpful Report

Hello Alan, Thank you for your review. We do not recall seeing an email from you. However, we do not give installation advice when it comes to fitting ballasts. This needs to be done by a qualified electrician. In these types of circumstances we would always take the view of; If you do not understand the connections and fitting instructions on the ballast you really should not be trying to do this work yourself.

“Delayed order without communication. Only given updates when I chased it. Took 3 weeks to get it. I was told due to delay it would be dispatched next day delivery, even that didn't happen, was dispatched 48hr delivery in the end. Overall a disappointing customer experience, not encouraging me to place further orders.”

Helpful Report

Thank you for your feedback, Declan. We're truly sorry to hear about the delays and the lack of communication regarding your order. We understand how frustrating this can be and regret that we did not keep you informed throughout the process. Your experience is important to us, and we will take your comments onboard to improve our communication and delivery timelines in the future. We appreciate your patience during this time, and if you have any further questions or concerns, please do not hesitate to reach out. Warm regards, Team Lamps2udirect.com

“Unfortunately the item I ordered (bulb holder) on 01/04 is a special order item and now not available until mid to end May from the manufacturer. I had hoped to have finished the repair by now. Not really Lamps2udirect's fault but still a disappointment.”

Helpful Report

“Puchased 4 replacement lamps on behalf of a good custoer, fitted, and in within a week, 3 tubes failed due to hot spots. Contacted customer service, and was told it was the fittings and this had never happen before. The previous tubes had been fine for over 4 years!!!”

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“LED bulbs supplied are incorect spec and were a different shape than pictured on the website”

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“Bulbs took 17 days to arrive and emit a yellow glow.”

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“I’ve only gave two stars because I haven’t received my bulbs it will have been about six weeks before they arrive”

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“Bulbs l purchased if you move them when warm or lit they blow. I purchased for a lead lamp even in a stationary position they were very poor quality.”

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“Ridiculous wait for delivery”

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Lamps2udirect.com is rated 4.5 based on 6,377 reviews