Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 6,036 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 6,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting delivery”

Helpful Report

“4 or 5 blew asthey were being fitted would you replace them if i ordered another pack like the previous lot.”

Helpful Report

“Bought 4 Ever Ready Fireglow bulbs in Feb. Sent them an email in March- copy here.... Hello, The first bulb blew after 3 days. The second blew after 13 days. My previous Compton Fireglow lasted over two years. I've now got one in use and one spare from four inside a month? Not looking good is it? Thoughts? ............................................. No Reply. Lousy Service. It's now June, just over 4 months since purchase and the last bulb is in use. I'm looking online for a better bulb and a better supplier.”

Helpful Report

“Purchased a downlighter shown as stock. Had to wait 2 weeks as it was not in stock and to push for answers. Could have chosen another one or supplier if they were honest with their website.”

Helpful Report

Thank you for sharing your experience, Clive. We're sorry to hear about the confusion regarding the availability of your downlighter. We strive for transparency on our website, and we regret that we fell short in this instance. Your comments are invaluable and will help us improve our processes to avoid similar issues in the future. If you have any further questions or need assistance, please don’t hesitate to contact us. Best wishes, Team Lamps2udirect.com

“I am sure the items (two Ballasts and 8 tubes) were fine but I struggled understanding the tube connections to each ballast, dropped you an e mail asking for help but got no reply. Bought LED tubes locally instead and effected a solution which involved rewiring the fittings. so purchase of ballasts and tubes was was in vain.”

Helpful Report

Hello Alan, Thank you for your review. We do not recall seeing an email from you. However, we do not give installation advice when it comes to fitting ballasts. This needs to be done by a qualified electrician. In these types of circumstances we would always take the view of; If you do not understand the connections and fitting instructions on the ballast you really should not be trying to do this work yourself.

“Delayed order without communication. Only given updates when I chased it. Took 3 weeks to get it. I was told due to delay it would be dispatched next day delivery, even that didn't happen, was dispatched 48hr delivery in the end. Overall a disappointing customer experience, not encouraging me to place further orders.”

Helpful Report

Thank you for your feedback, Declan. We're truly sorry to hear about the delays and the lack of communication regarding your order. We understand how frustrating this can be and regret that we did not keep you informed throughout the process. Your experience is important to us, and we will take your comments onboard to improve our communication and delivery timelines in the future. We appreciate your patience during this time, and if you have any further questions or concerns, please do not hesitate to reach out. Warm regards, Team Lamps2udirect.com

“Unfortunately the item I ordered (bulb holder) on 01/04 is a special order item and now not available until mid to end May from the manufacturer. I had hoped to have finished the repair by now. Not really Lamps2udirect's fault but still a disappointment.”

Helpful Report

“Puchased 4 replacement lamps on behalf of a good custoer, fitted, and in within a week, 3 tubes failed due to hot spots. Contacted customer service, and was told it was the fittings and this had never happen before. The previous tubes had been fine for over 4 years!!!”

Helpful Report

“LED bulbs supplied are incorect spec and were a different shape than pictured on the website”

Helpful Report

“Bulbs took 17 days to arrive and emit a yellow glow.”

Helpful Report

“I’ve only gave two stars because I haven’t received my bulbs it will have been about six weeks before they arrive”

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“Bulbs l purchased if you move them when warm or lit they blow. I purchased for a lead lamp even in a stationary position they were very poor quality.”

Helpful Report

“Ridiculous wait for delivery”

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“Lights were ok but service poor. Showing in stock and arrived two weeks later!”

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“I bought 2 clear light bulbs and each one lasted exacly one week,I would have expected them to last a lot longer than 2 weeks”

Helpful Report

Dear Patricia,Thank you so much for taking the time to provide us with your feedback regarding your recent purchase on Lamps2udirect.com. We truly appreciate your willingness to share your experience with us. We sincerely apologise that the two clear light bulbs you purchased only lasted for one week each. We understand that this falls considerably short of the longevity and quality that you expected. We deeply regret any inconvenience or frustration this may have caused you. Your feedback is extremely valuable to us, and we would love to rectify the situation and ensure your satisfaction. Could you please provide us with more details about the specific bulbs you purchased? Again, we apologize for any inconvenience caused, and we genuinely appreciate your understanding and patience. We strive to deliver the highest quality products and services to our customers, and your feedback assists us in achieving this goal. Please let us know how we can improve your experience with us, and we will do everything possible to make it better. We value your continued support and look forward to serving you again in the future.

“Misleading website, poor communications and slow delivery”

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“2 OF THE THREE . ORDERED WER BROKEN ON RECEIPT. THIS OAP WASNT HAPPY.”

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“List items on website that are not in stock --- that wastes a lot of this buyer's time”

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“wrong item displayed on website / very unhelpful response but offered return”

Helpful Report

Thank you so much for taking the time to provide us with your valuable feedback on your experience with Lamps2udirect.com. We truly appreciate hearing about your encounter, as it allows us to constantly improve our services. Firstly, we would like to extend our sincerest apologies for the inconvenience you faced regarding the wrong item displayed on our website. We understand how frustrating it can be to receive an incorrect product after placing an order. Additionally, we are sorry to hear that you found our response to be unhelpful. Your feedback is invaluable in helping us identify areas where we may have fallen short in meeting your expectations. To rectify this situation, we would kindly ask for your suggestions on how we can further improve our website's accuracy and responsiveness. Thank you once again for bringing this to our attention and for your understanding. We look forward to the opportunity of serving you better in the future.

“Placed the order and paid for it. Subseqently received a refund with no expaination of why it was cancelled.”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 6,036 reviews