Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 6,377 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 6,377 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order took 3 weeks to arrive. No communication until I reached out to them. Good product, just terrible delivery and commuication.”

Helpful Report

“Not happy lamp s took two payments instead of one.They will not refund until we return the the second order.Still waiting for delivery ordered ten days ago. Been very patient but will be contacting our credit card company on Monday 4 April.”

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“You ask me to review the order, but you haven't sent it yet. It's been a month so far.”

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“Sppedy delivery - products working as they should - all good. Thanks”

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“I had ordered 3 light bulbs, one of them blew out after a days use contacted customer service via email weeks ago but still no response.”

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“i had a damaged bulb but bececause i wasnt able to upload a photo they wouldnt replace it”

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“ordered 2 sets of lamps. After 3 days I had heard nothing past the initial auto acknowledgement of the order, so I contacted to ask about progress. I received a dismissive e-mail reminding me about the published timescale being 5 to 7 days. At 6 days I had not even had a note saying the order was being packed. so I wrote again saying how dismissive they were and to cancel the order as it hadn't even been started at that point. They wrote back arguing that they hadn't been dismissive and agreed to refund the money - no mention of the fact that they hadn't progressed the order. Ended up getting the lamps from Wickes at a similar price.”

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“Rang to order was told to leave message they will come back to me. One week later I am still waiting.”

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“They didn't work.”

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“I have not received my bulbs, I sent an email to say I hadn’t received my product and I have not yet recess response.”

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“Told me items were in stock and when I asked where my items were they told me that they were out of stock and would not be able to deliver them on time”

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“The lamps I ordered where in backorder, which did not show on the website. And they were not delivered at the requested address.”

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“They advertised having a particular product, took order and payment and now don't have it. Not sure if I was even refunded......”

Helpful Report

Thank you for taking the time to share your experience, Henrietta. We're truly sorry for the frustration caused by the unavailability of the product. We issued the refund as soon as we knew the item was no longer available on the 16th of January. Please check your account and let us know if you have any further concerns.

“Well I bought some lamps from these characters a while back. I paid for next day service with the understanding that the bulbs for the dimplex heater would arrive on the Monday because of the weekend. After paying I got an email stating that they would have to be ordered in and would take 3 to 5 working days to arrive. And that I would get a refund for the next day service. The lamps arrived, thank you but no refund was received. I contacted to ask for the refund on principal not because I need 12 pound and have never heard from them again. I could have got the bulbs from other companies but chose this one for the next day service. Thank you for giving me the opportunity to warn others.”

Helpful Report

Thank you for taking the time to share your experience. We will review your order and ensure the £12 refund is processed if it hasn’t already. Please reply with your order number or contact our customer service so we can resolve this quickly. We appreciate your patience and apologise for the inconvenience.

“I bought a replacement fluorescent tube for my holiday home.Unfortunately my husband was hospitalised shortly after it was delivered and I was unable to visit the home to fit the tube until over 2 months after delivery. I found the tube was not the brand that was advertised on the Lamps2udirect website,but a generic unbranded one.Nor was it the length advertised.It was shorter than shown on their website and did not fit in the housing. I emailed them to explain the situation,but they failed to respond at all. I acknowledge that I didn't contact them quickly due to unforeseen circumstances,but I expected a response nonetheless. I would not use them again nor recommend them to others,as they falsley advertise a branded product with incorrect details about the product. Update: Lamps2udirect contacted me and after sending them photos as evidence,they said they would send another replacement tube when they ame back into stock. I emailed Lamps2udirect at the end of February,as I had noticed them back in stock. They did send one that was the correct length,but was 3500k and not 2700k like the original one. Unfortunately the bulb surprisingly looks very yellow and dull,especially as I have another original 2700k tube still working next to it. It looks awful. I wouldn't buy one again.”

Helpful Report

Thank you for sharing your experience. We’re truly sorry for the confusion and the lack of communication regarding your replacement tube. Please contact us with your order number or reply here so we can try and find out what went wrong.

“You're having a laugh, aren't you? I ordered from you a lamp to be delivered within '3 to 5 working days' then emailed you over a fortnight later for you to admit you had none in stock and had to order more. Here's your review... 'Avoid this company like the plague¡.”

Helpful Report

Hi Rick, We’re really sorry for the delay and the stock confusion. That’s not the service we aim to provide. We’ll look into what happened with your order and why it took so long, and we’ll sort out any refunds or next steps as quickly as possible. Can you confirm the item has now been delivered? Kind regards, Team Lamps2udirect.com

“Only a small order for bulbs I couldn't get elsewhere. Had to emailed after not hearing anything regarding dispatch. I was informed they were out of stock and would send when new stock arrived. I ordered 12 bulbs 8 eventually arrived with no explanation. I emailed again to enquire and had a curt email saying they they are no longer available and would be refunded for the difference. Still not received refunded but as only a small order not chased up. Appreciate stock issues but customer care and communication could be better.”

Helpful Report

“Very disappointed with my service from lamps 2u direct. Ordered some bulbs, fully paid including postage to Ireland. Then had to pay customs on arrival in Ireland. Due to postage error / incomplete postage details by lamps 2u direct the product was then unable to be delivered and was returned. I followed up and was asked some basic details and then I never heard from them again. Numerous follow up requests by me and no response. Requested a refund but it seems they are just going to keep my money, and have not responded. Absolutely thrash customer service. They just can't be bothered. Wont respond but they will keep my money though”

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“Not very happy with this company as it must be three months since I ordered my Bold and they’re still not in stock”

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“No communication had to get a refund from paypal”

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Lamps2udirect.com is rated 4.5 based on 6,377 reviews