Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 6,055 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 6,055 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never purchased anything due to high cost of delivery”

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“The first bulb went black after a day. I exchanged it for another one. It lasted 4 days. The third one faired better at 8 days. I exchanged it for a bulb from a different supplier. Which is still going strong with no issues.”

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“The actual product and the packing are great but the delivery is so very slow. I think if the company could jack up their dispatch and delivery times they would increase their satisfaction rating enormously.”

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“Ordered PAR remote control, can't comment as never received unit.”

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“Low energy lightbulbs give me headachs so we still use the old-style incandescent ones. I bought had such high hopes that these bulbs would be good but, sadly, one of the first two we took out of their boxes was coroded and within 15 minutes whole room smelled of burning plastic. We removed the bulbs and have had to resort to low energy ones. I'd like to send the whole order back to you because who knows how many of the other bulbs are coroded and, frankly, I'm not going ot open every one to find out.”

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“I ordered a light bulb payed for next day delivery still took five days to come and it came smashed asked for a refund and after numerous emails and 7 weeks later I finally got my refund fair to say I won’t be ordering again from your company”

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“Been over a month still not had my order delivered. They didn't have it in stock yet money was taken and now I'm chasing it up.”

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“recieved no goods for money sent, was asked to pay more for freight which I wanted to do but could not. No way of communicating. Revise review: sent reply to your email to find it was no reply, the meat of it said I still want what i ordered, I cannot find a way to make the webpage you sent accept payment for freight. As far as I know nothing has been resolved.”

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Thank you very much for taking the time to provide feedback on your experience with Lamps2udirect.com. We sincerely appreciate your willingness to share your thoughts with us. Sadly, our website only accepts orders within the UK. We ask overseas customers to contact us before ordering, so we can advise the additional costs in advance. This is n both our terms and conditions and delivery information. Sadly, we do not offer International deliveries for the same price as a domestic order.

“I don't trust the company based on my experience. Ordered lights which looked good value, having taken the order I got an email saying they were out of stock (so why did the website still show stock available), alternative was much more expensive.”

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Hello there - Thank you for taking the time to leave us a review. Can you possibly provide some further information regarding the order? Our stock system can sometimes be a little delayed and we have been extremely over the past few weeks, which may explain the issues. How can we make this up to you? Lamps2udirect Team

“Still waiting for my item to be delivered, and I'm asked to give a review!”

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Hello Russell, Thank you for leaving us a review - The item you ordered in not in stock though, and we do not show it as 'In stock' It is listed for 'PRE-ORDER' We have contacted you directly to confirm the delivery schedule.

“DON'T WASTE YOUR MONEY - LOADS OF OTHER REPUTABLE, GOOD COMPANIES OUT THERE! I am not the only one as returns are marked "Difficult"! Sent wrong item, knowing it was unavailable. He was arrogant and rude. Clearly hates customers and not interested in customer service. Will no doubt reply how everything was obvious and not his fault..... BLAH, BLAH, BLAH. I think they believe they have never got it wrong!”

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Returns are always going to be difficult when you order the wrong product and do not check the product description. We are still waiting for your return to come back - Did you manage to fit it and get it working?

“did not reply when i contacted them.”

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“You are asking for a review, I am still awaiting for delivery”

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“Ordered 5ft tucked, received 4ft tubes .sent 4ft back, at own expence heard nothing since. Did I get a refund???????”

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“Waited 4-5 weeks”

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“yet to receive the bulbs I ordered weeks ago”

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Dear Nick,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Lamps2udirect.com. We truly appreciate customers like you who kindly share their thoughts and help us improve our services. We sincerely apologize for the inconvenience you have faced in not receiving the bulbs you ordered from us weeks ago. This is certainly not the level of service we aim to provide, and we want to assure you that we take your concerns seriously. In order to make things right, we would like to ask for your assistance in resolving this matter. Could you please provide us with your order details, so that we can investigate and take appropriate action? Please email us (info@lamps2udirect.com) We want to ensure that you receive the bulbs as soon as possible and prevent any similar issues from occurring in the future.

“Couldn't deliver order”

Helpful Report

Thank you so much for taking the time to provide feedback on your experience with Lamps2udirect.com. We really appreciate your input and value your opinion as it helps us better serve our customers. First of all, we sincerely apologise for the inconvenience caused by our inability to deliver your order. We understand how frustrating and disappointing it must have been for you. To ensure that this issue doesn't occur again in the future, we would love to hear more details about what went wrong. Could you please let us know the specific issues you faced during the delivery process? Your insights will enable us to address any gaps in our system and improve our overall service. We value you as our customer and would like to extend our assistance in resolving this matter for you. Please feel free to reach out to our customer support team, and we will be more than happy to assist you. Thank you again, John, for your valuable feedback and for giving us the opportunity to improve. We look forward to hearing from you and working towards making your experience with Lamps2udirect

“I bought some 4-pin to screw bulb adapters. They didn't work and the screw bulbs failed to light up.”

Helpful Report

Hello Ian - If you have been using 4-Pin fluorescent lamps, these will run from control gear (ballast etc) Standard lamps or LEDs do not run from control gear, so if you are using one of these lamps to convert, that will be why you are experiencing issues. We have not heard from you directly regarding this issue, but we would be happy to have these back, if you cannot use them?

“I still have yet to receive my items as well as no response to my questions regarding where they are at, ordered a little over a month ago now. Paid extra for shipping to the states. Would be nice for a representative to reach out as I have tried.”

Helpful Report

Dear Brandon,Thank you so much for taking the time to share your feedback about your experience with Lamps2udirect.com. We sincerely appreciate your valuable input and apologize for any inconvenience caused. We are truly sorry to hear that you have not yet received your items, and we understand your frustration regarding the lack of response to your questions regarding the whereabouts of your order. It is certainly not the experience we strive to provide to our customers. We sincerely apologize for any delay or lack of communication you have encountered during this process. Please email us directly - info@lamps2udirect.com. Once again, we appreciate your feedback and your patience. We assure you that we are committed to providing you with the best possible service and a satisfactory resolution to this matter. We look forward to hearing from you soon.

“Order has still not arrived”

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Lamps2udirect.com is rated 4.5 based on 6,055 reviews