Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,312 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,312 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lamp arrived very well packed but took two weeks from date of order. Lamp was for use in my ceiling fan lights up but does not dim. Decided to keep it as fan is mounted high up and l had to borrow staging to fit it.”

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“Bulbs delivery was delayed”

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“Tube came smashed got money back”

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“Delay on delivery but due to supply problem. I would order again when needed”

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“Arrived on the 8th day and quality not as in the photo. Works however.”

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“The reason I have given this marking is that when the original fluorescent lights were delivered, they appeared to be well packed and strapped together. As soon as the packing was disturbed. The lights just fell apart. I don't know if this means you should consider a better method of packing, but it must be very frustrating for yourselves to send out an order only then to have it returned because it's damaged you can't keep losing money like this”

Helpful Report

Thank you so much for taking the time to provide your valuable feedback about your experience with Lamps2udirect.com. We greatly appreciate your kind words and are delighted to hear that we have left a positive impression on you. At Lamps2udirect.com, our main goal is to ensure the satisfaction of our customers, and we are thrilled to learn that we are doing something right. Your feedback serves as a testament to our commitment towards providing exceptional products and services. We firmly believe that a truly happy customer is one who feels supported and valued. Therefore, we would like to extend an invitation for you to reach out to us anytime you require further assistance or have any additional questions. Our dedicated customer support team is here to promptly address any concerns and provide you with the best possible assistance. Once again, we sincerely appreciate your feedback and for choosing Lamps2udirect.com. We look forward to serving you again in the future! Warm regards, Lamps2udirect.com Customer Support Team

“Purchased before Christmas (4 bulbs). All four bulbs blew within a week. Not sure if there was a problem with the bulbs or if they had been thrown over my side gate. The bulbs were delayed originally, but very good Customer Services, hence 3 stars.”

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“Not bad, excellent customer service but they didn't have the parts I wanted despite me ordering them and waiting. I received a refund and shopped elsewhere - they had the parts in stock and had them in my hands in the same time it took Lamps2udirect to inform me that my parts would take a while to get to them from their supplier.”

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“Bulb took a few weeks to be delivered - when chased got feedback”

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“Service was good but delivery of flourescent tubes was a disaster. 5ft tubes were smashed in transit.&”

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Thanks so much for the feedback, Jeff! We're always delighted to hear from our customers and we appreciate you taking the time to review your experience with Lamps2udirect.com. We are committed to providing the best service to our customers and providing the highest quality product. We value your satisfaction and hope you found your shopping experience easy and enjoyable. If you ever need help or advice, please reach out to us. Thank you!

“Yes it was / they were OK”

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Thank you so much, Christine, for your kind words about Lamps2udirect.com. We take a lot of pride in providing reliable assistance to our customers - from offering helpful advice to accommodating special requests. We're so pleased to hear that your experience with us was a positive one. We hope we can help you with any future lamp needs. Please don't hesitate to reach out if you need any additional help or have any questions for us.

“The lamps took an extremely long time to be delivered. The back room staff were helpful”

Helpful Report

Thank you so much for your kind words, Shaun! We are sorry for the delays on your order. We hope you are happy with the items supplied and glad we managed to get there eventually. As discussed our smaller orders are despatched via Royal Mail and this time of year, we do unfortunately experience delays. We sent you two deliveries out on a 24 hours/first class service which took three days to get to you - This is not acceptable and usually does not happen any other time of the year. Thank you for your patience.

“Item arrived on time. Expensive postage though for such an inexpensive, small item. However, I was unable to find the bulb needed elsewhere.”

Helpful Report

Thank you for taking the time to share your feedback about Lamps2udirect.com with us, John. We take customer satisfaction seriously and we’re glad to hear that you’ve had a great experience shopping with us. We strive to always provide high-quality products and services at the most competitive prices. We also offer personalized customer support to ensure that any issue or question is addressed quickly and accurately. Our standard delivery charge is £4.50 if your order is below £45 and is advised prior to ordering. We also offer free UK delivery on all lighting orders over £45.00 on our site - www.lamps2udirect.com.

“First lamp used failed to work”

Helpful Report

Thank you so much, Jim, for your kind feedback about Lamps2udirect.com! We are genuinely glad to know that you've had a successful and enjoyable shopping experience with us. We take great pride in offering a wide variety of quality products at great prices, and we are dedicated to providing excellent customer service. We love hearing reviews like yours that let us know we are doing something right. If you ever need help with something, please don't hesitate to reach out to us. Please get in touch with us directly regarding the faulty lamp. Thanks again for your review - we sincerely appreciate it!

“Unfortunately two of the bulbs failed to light.”

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“As they did not have the product they refunded very promptly.”

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Hey Hilary, Thank you so much for your feedback on Lamps2Udirect.com! We are glad to hear that you have had a good experience with us so far. We strive to provide our customers with great products at competitive prices, quick and reliable shipping, and excellent customer service. We appreciate you taking the time to leave us your review and we are glad that it was a positive one. If you ever need any assistance with an order, don't hesitate to reach out to us. We are dedicated to making sure our customers are 100% satisfied. Thanks for choosing Lamps2Udirect.com! Regards, Lamps2Udirect Team

“Product good, delivery far too slow.”

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Dear David, Thank you for your review of Lamps2Udirect.com - we really appreciate your feedback! It's great to hear that you are satisfied with our selection and the quality of our products. We strive to provide our customers with the utmost in convenience and customer satisfaction, and we're so glad that you have found that to be true. If there is anything else we can do for you, please don't hesitate to reach out and let us know. Thanks again for your review, and for being a customer of Lamps2Udirect.com. Best regards, The Lamps2Udirect.com Team

“Was unable to supply the part I ordered but quickly refunded once this was recognised”

Helpful Report

Thanks so much for your feedback, Matthew. We really appreciate your positive review of Lamps2udirect.com. Customer service is very important to us, so it's great to hear that we are providing our customers with a hassle-free shopping experience. We strive to make sure our customers are happy, so if there is anything we can do to improve your experience, we invite you to reach out to us anytime.

“Delivery took a lot longer than expected, Item good”

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“Good service. But waited about 10 days and didn't receive the bulbs, rang up to be told only had 2 in so held the order until could complete the order. It would have been good to have had an e-mail informing me of the delay.”

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Lamps2udirect.com is rated 4.5 based on 5,312 reviews