Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 6,036 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 6,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service, especially by Martin from their team, first they stall with dispatching my order during several working days, ignore my email, then when i called them, Martin promised it would be dispatched that day ( although he denies it, but he's lying i can prove that ), and then cancels my order, and mocks me, for pointing out his failed promises, and taunts me, saying "He's not sure what he could have done better ", despicable attitude by this company, and by Martin specifically. And as for your again dishonest reply Martin, you cinically claimed you're "unsure" where a promise was made, you claimed to me on the phone several times, that i will get an email notification about the dispatch by Tuesday evening, i can objectivly prove that, you are again being deliverately cinical and dishonest about, and you're not "confused" at all, you know damn well what you did; Also there was nothing preventing you from dispatching it on Monday, or Tuesday morning, as 95% of businesses in the UK do; Furthermore you never bothered to reply to my email about the order status i sent in Monday, how conveniently you omitted that in your reply, from what i read here there were at least 20 other reviews that complained about similar behavior from your regarding missing dispatches and delays.”

Helpful Report

Sometimes as a business we get things wrong. This was not one of those occasions. We appreciate the time you have taken to leave us a review (s) (You have left reviews on a few different platforms now) but this is not what happened at all. To summarise, we do not make 'promises' on deliveries. As a small business, we are reliant on third parties to deliver our goods. There are always (rarely) things that could go wrong with Royal Mail and Fedex deliveries, so we are careful not to make promises, although, we always do our best to despatch items on time and in this case, we would have done. Your order was placed on a Sunday night and was due for despatch on Tuesday - Not 'several days' after. Furthermore, you selected our standard delivery, which is a 5 working day delivery schedule. You would have received the items comfortably within this timeframe. You opened a PayPal dispute on the Wednesday and we immediately issued a refund. It's very hard to see why you are so upset in these circumstances. Hopefully you managed to find these lamps somewhere else.

“The lamps I ordered didn't work, both the first one and then the replacement one. Must have come from a batch that had been dropped in transport or something.”

Helpful Report

“Delivery was good no problems there. Two bulbs were installed on blew within 10 seconds. Given the cost of post & packaging, it was not worth my while to return it”

Helpful Report

“No happy, I paid for lamps and paid delivery, heard nothing in weeks and got no lamps!!!”

Helpful Report

“Item not received”

Helpful Report

“Ordered two undercupboard fluorescent lights and both arrived broken”

Helpful Report

Thank you for your honest review of Lamps2udirect.com. We appreciate your taking the time to let us know about your experience. We apologize that the two under-cupboard fluorescent lights you ordered arrived broken. We strive to provide the highest quality customer service and product delivery so we’d love to hear how we can make it up to you. Have you contacted us directly about getting replacements?

“Bought 4 lamp bulbs, each only lasted for a few days, waste of money.”

Helpful Report

“urged to spend more money and qualify for free delivery Then was told there would be a £25 delivery surcharge after I had paid for the goods. I cancelled the order and am awaiting a refund”

Helpful Report

“Not able to supply bulbs ordered.”

Helpful Report

“Got the tube ordered unfortunately the job it was for was put back 10 days the package wasn’t opened Opened the package to check the tube it was smashed to bits just before going to the job l Rang lamps2 u direct they said no chance of a replacement goodbye”

Helpful Report

“All bulbs blew as soon as switched on, company wouldn’t do anything as id deleted email with order number on, Don’t Waste Your Money like i did”

Helpful Report

“Ordered 2months ago and still not received items”

Helpful Report

Thank you for your feedback, Andrew! We appreciate you taking the time to let us know about your experience. We apologize for the delay in receiving the items that you ordered two months ago - we understand how frustrating this can be. These are however, 'Pre-order' items. We would like to work to make things better. In order to do so, can you please provide us with further details about your order so that we can take appropriate action? We look forward to hearing your response.

“Ordered iff there website. Then git an email 2 weeks later saying there out of stock”

Helpful Report

Thanks so much for your feedback Shaun. We really appreciate you taking the time to let us know about your experience with Lamps2Udirect.com. We apologize for any inconvenience caused due to ordering from our website and then receiving an email 2 weeks later saying the product was out of stock. We understand this can be frustrating and we want to do better. How can we make things better so that you don't encounter similar issues in the future?

“I have not received my lamps still after 4+ weeks”

Helpful Report

Hello Mark, Your order was for out of stock items - We do not list them as in stock. We will get the order cancelled and refunded for you. I hope you manage to find someone with these 'In stock'

“As I explained in my recent e-mail: I've not yet received my lamp nor have I received a reply. Consequently rather difficult to carry out a review.”

Helpful Report

Hello Michael, This lamp was listed for 'Pre-Order' when you purchased online. The delivery schedule was delayed so we issued a full refund. We are surprised to read your review regarding not receiving a reply. Please check your spam folder and also your bank. We have issued a full refund.

“Still have not received my order. Had to text to ask why, was told supply delay and could be June. Would have appreciated it if I had been notified of this instead of having to contact you myself.”

Helpful Report

“I placed my order on 14th March, it still has not arrived- very poor service”

Helpful Report

Thank you so much for providing us with your feedback about Lamps2udirect.com, John. We appreciate that you took the time to let us know about your experience. We apologize for the delay in delivering your order, placed on 14th March. We would love to make it up to you and make things better, so if you could let us know how we can do that, we would greatly appreciate it.

“Lamps never arrived”

Helpful Report

“I didn’t receive my item”

Helpful Report

“I bought the wrong product and e-mailed and ask if I could exchange them for the correct size or reimburse me.. I sent the bulbs back but got no further response from the company.. after an initial reply, I was then ignored. So my purchase was a total disaster which cost me money and nothing at the end to show for it . Therefore I can only say that my experience was very poor..”

Helpful Report

Thank you for taking the time to share your experience with Lamps2uDirect.com. We appreciate your input and apologize for the issues that you have encountered with your purchase. We can understand your frustration due to not finding the right product and not receiving a response after the product has been sent back. It is unfortunate that we were not able to deliver the service that you expect from us and we are sorry that this has caused you a problem. We would really appreciate it if you could tell us how we could have improved things and made your purchase more satisfactory. We care about our customers, and we would like to take a moment to make sure that this doesn’t happen again. Thank you again for bringing this to our attention.

Lamps2udirect.com is rated 4.5 based on 6,036 reviews