Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,312 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,312 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm still waiting for an order I placed on 11th November. Beginning to consider placing it in the hands of fraud department of my credit card”

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“Incorrect items delivered. Two emails later, still no response.”

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“Damage bulbs”

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“Product out of stock and not advised. Called and spoke to a member of staff who promised to call back but didn't. At time of review still awaiting delivery 3 weeks later. Service poor, customer service really poor.”

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“Order not received, no communication from Company”

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“We never received the items! I sent 2 emails the first one I had a reply saying you were looking into it and after another week I sent another email and never got a response! Terrible customer service!!”

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“Still not received my order!”

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“Ask me to review when I haven't received my order”

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“Excellent prompt service. Delivered as stated. Good prices.”

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“( have not received the order.”

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“Failed to communicate two weeks delay”

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“Ordered lamps, then 5 days later said they were out of stock. Then said they would refund me and didn't. I had to get PayPal to give me my money back. I would not recommend”

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“Excellent service and would definitely use again in future.”

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“Wrong item sent. No one has responded to my request for help. Shady internet company not to be trusted.”

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“Didn’t have item I wanted”

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“I got an a txt to say my lights were being delivered that day. They didn’t arrive so I contacted online lighting store and they said they only had one of the two lights so they didn’t send them. I still haven’t got them.”

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“I would never deal with this company again! Worst customer service ever!”

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Hello Stefans, Thank you for sharing your experience, although, if you can contact us to tell us more about the issue it would be appreciated.

“After several attempts, I had to cancel the order and sadly order via Amazon which promptly arrived. I tried so hard to use your company but it was painful in the end.”

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Hello there - Just to clarify - You did not even place an order with us, but have still given us a 1 star review? Did you contact us to advise you was having issues ordering?

“I have ordered a transformer and after 10 weeks still waiting for it to be delivered. No communication for Lamps2udirect, the only direct to date is my money direct to there bank account.”

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Hello Paul, Thank you for your review, although the item you ordered was listed for 'Pre-Order' which is why you have not received delivery.

“Lamp ordered has never arrived at my address”

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Hello Austen, Thank you for your review - Have you tried contacting us to see if there's any issue? We can't find an order in your name - Please email us so we can resolve this for you - info@lamps2udirect.com.

Lamps2udirect.com is rated 4.5 based on 5,312 reviews