Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 6,377 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 6,377 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my lamp bulbs”

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“Not very happy i ordered 3 month's ago still not received my lamps .”

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“I ordered the product over 2 months ago and heard nothing for a few weeks. I phoned your customer services to complain and was told the item was out of stock and you were waiting deliveries from France. I still have not yet received the part and also had no further communication.”

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“Still awaiting delivery!!”

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“Bulb didn't work”

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“I have not yet received my order after 7 weeks waiting. Your agent is always very polite on the phone but I am frustrated nothing is yet delivered. How much longer am I expected to wait?”

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“Accepted order and payment without there being stock available. Disappointing as wouldn’t have placed the order if I had known the delay.”

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“Ordered 2nd May, bulbs still not delivered yet on 4th June.”

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“I purchased 6 GU lamps and they all failed within a week of installation. No indication that they were of inferior quality on the website!”

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“Quoted me a price, accepted payment, then asked for more money. If not a scam, it is at least horrible business practice. Im sorry if you miscalculated your costs etc. You offered a price and i paid. Avoid at all costs.”

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“Ordered 3 1/2 weeks ago still waiting for delivery”

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“I never received the product so i won’t be ordering from this website again. Haven’t received a refund either”

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“As poor as it gets Ordered and paid for an outdoor lamp. Seemed to be taking some time to arrive. Next thing I know was my money back in my account, no explanation or anything. So on this basis I would say very poor. At least I got my money back but would have expected some brief explanation.”

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“Appalling customer service! I have been using this company for about 6 years for T4 fluorescent tubes for my under cabinet kitchen unit lighting and always buy the same tubes. As the tubes don't last very long I usually buy in bulk so I have a spare whenever one fails. Today I came to replace one of the failed tubes and found that the replacement was a cool white instead of the warm white ones that I always order. It looks identical to the ones I usually get save it had a different number on the tube when I examined it closely. On checking back my orders I saw that I had last ordered one of these tubes in 2019 so it was the first time I had used this particular tube. I contacted Lamps2UDirect to ask for a replacement as they had obviously sent me the wrong tube. I was told (by Martin) that they could not replace a tube that had been supplied in error 2 years ago. I expressed my disappointment and the response from Martin was 'hopefully you can find another company that is willing to replace items supplied over two years ago'. I have been in business myself for many years and always endeavoured to resolve any concerns by my customers to their ultimate satisfaction whatever the cost. For the sake of about £3.50 the company has now lost a loyal customer. Very disappointed!”

Helpful Report

Hello Paul, Thank you for taking the time to leave us a review. I am glad you have been so specific and added so much detail. I think anyone reading it would understand that raising an issue with an order placed over two years ago and asking for a free replacement is completely unreasonable. Even so, we offered discount and free delivery on a new order, which we did not have to do. I would also like to note, the cool white tube you claim came from us went obsolete around 5 years ago. I do not believe this tube actually came from us. It looks as though you were trying to get free lamps but unfortunately failed. I am sorry you were unsuccessful and reiterate, I hope you manage to find a company that will offer you the service you feel you deserve. Best of wishes.

“still have not received my order !!!!!!!”

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“Nothing has arrived”

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“never recived the item?”

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“Be careful buying from this company, firstly product was misdescribed when raised a refund was agreed. Returned the bulbs and signed for by the company, delivered to them by Royal Mail on the 15th March still waiting for a refund. Emailed and had no response just silence. Poor service, mistakes happen granted but an acknowledgement goes a miles with customer service!”

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“Confusing website that does not give correct info on deliveries. Goods returned 23/2 21 as not required quality but not credited 9 days later.”

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Thank you for taking the time to leave us a review, Richard. Your return was only received by us yesterday and the refund will be issued imminently. In regards to the quality of the lamps ordered - I'm sure you mentioned it was compatibility issues with your Lightwave set-up...I think you may have just ordered the incorrect lamps?

“After a month have not yet received the goods which I believe are on back order with earliest date of supply mid March, this information was not communicated until I raised an e-mail query 2 weeks after the order, no further communication received since. Goods were charged to my credit card the day order was placed. Goods were listed as in stock when order placed, would not have placed order if advised of delivery time.”

Helpful Report

Hello - Thank you so much for leaving us a review - Was the item you purchased listed for pre-order, by any chance?

Lamps2udirect.com is rated 4.5 based on 6,377 reviews