Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,312 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,312 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t tell me three days you didn’t have them”

Helpful Report

“Fast delivery, but poor quality lamps. Of 20 lamps ordered 3 were dead on arrival and 2 more failed within a month.”

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“Item Ordered still not received!”

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“Okay service but unfortunately what I ordered did not match the photo of the item on the website. It meant that the angle of the lamp head could only be altered front to back but not left to right. This would not have been a problem if the item had been constructed squarely but it was not, and with no way of adjusting it otherwise I was forced to send it back.”

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“They sell lightbulbs from another brand then they originally promote on their website ..”

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“Items not received yet from my purchase date of the 14th October. Have chased via email and received reply to advise they are being despatched. It’s clear the order was overlooked. Hope to receive them this week.”

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“Order still not delivered and communication regarding delay very poor”

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Hello Lin, these units are listed on our site for pre-order! Stock is due in a few weeks time. Thank you for the feedback though!

“Very disapointed. Payment was take on August 13. Delivered August 24”

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“Purchased 2 of the same lights, the correct type of light arrived but they were 2 different wattage.”

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“The light bulbs haven't arrived yet ( promised within 4 days ! )”

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“They are nothing like pictures and only light up part of room would not recommend”

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“After receiving the order, I wrote to you as follows; Order well received - thank you. One slight problem, the Replica Diplomat 343 mm Smilight Fitting is almost perfect, apart from the built in small on/off switch, which protrudes just enough to make it impossible to fit the holder inside the kitchen glass cabinet it’s intended for - it prevents the glass shelf positioned above from fitting flush/level…… Have you got an identical item without the light switch please?" Your answer was: "they are all like that unfortunately, i.e. with a light switch" ...which does not really solve my problem...it'd been good to have a constructive comment along the lines of "we shall try to locate one (without the switch) for you and reverting asap" - don't you agree?”

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“The light bulbs arrived quickly but the first one we used only lasted a couple of weeks. This is not acceptable. Hopefully it is a one off - waiting to see how the replacement bulb fares.”

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“Only half the order arrived and after contacting supplier a week ago still no sign of the missing item”

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“Product was not in stock but was not informed of this.Waited for further 10 days still no information from company.Eventually arrived 3 weeks after order with little or no communication from company unless I made the call.”

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“I placed my order in May,and have not yet received my purchase.After contacting customer services after 2 weeks I was informed that the item was out of stock a d the shipment of new stock would be on Monday 22 June.This is not the shipment date to me but to Lamps2udirect.So this is my reason for a Poor review.However,the customer Service team were helpful,prompt and honest with thier replies.”

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“I have not yet received my order. Please advise when you will ship”

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“Made an order. 6 weeks later no sign of it. Eventually Contacted someone to be told items now out of stock. Was offered an alternative but declined and got a full refund straight away with no bother.”

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“The order for B22d 100W lamps,was delivered as 70W in error”

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“Unfortunately the bulb arrived broken - the element looked broken. With everything going on we didn't bother reporting the problem. It arrived well paackaged and in good time so I can only guess it was a 'one off' problem.”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 5,312 reviews