Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,312 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,312 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong transformers delivered. When the correct transformers arrived they were wired incorrectly.”

Helpful Report

Thank you so much for your feedback about Lamps2udirect.com! We really appreciate you taking the time to let us know your experience. We’re sorry that you received wrong transformers when you ordered from us. It sounds like they were also wired incorrectly when they did arrive. We’d like to do what we can to make things better. Could you provide more information about your experience and how we can improve? We value your feedback and would really appreciate it. Thanks again for giving us your review!

“Placed 3 orders for some lightbulbs with no issues, website said they were in stock. Weeks later still no sign of the goods or any email to confirm shipping, when I chased this, I was informed all 3 of my orders were cancelled due to no stock - I wasn't informed of this. We received the refund fine but in the time it took for me to chase I could have ordered from elsewhere. Disappointing.”

Helpful Report

“Weeks for my delivery to come in 3 parts and poor comms”

Helpful Report

Thank you for taking the time to give your feedback regarding the service you have received from Lamps2udirect.com. We apologize for the issues you experienced with the delivery of your items taking 3 weeks and the lack of communication about it. We strive to provide great customer care and want to ensure your satisfaction. Could you please tell us how we can make things better for you next time? Your input really matters to us and we are grateful for your insights. Thanks again for your review, Richard.

“When my lamps arrived one would not work . Emailed asking how I get a replacement - no response at all”

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“First parcel was lost in transit. Still waiting for replacement”

Helpful Report

“I can't review something i have not received!!”

Helpful Report

“I ordered (2)fluorescent under cabinet light tubes, they were very packed,in a tube and bubble wrapped--unfortunately both were already rattleing obviously broken. The company's policy is to inform them within 48hrs of any breakages which I was unable to do for various reasons(my fault). I will now look to a electrician to replace all my lights to LED”

Helpful Report

“Still not had refund for light fitting that is unavailable”

Helpful Report

Thank you, John, for taking the time to provide us with your feedback on Lamps2udirect.com. We appreciate the fact that you left your opinion to help us improve our services. We are sorry to hear that you have not received your refund for the light fitting that is unavailable. We understand how inconvenient this can be and we want to make things better. Could you contact us directly so we can resolve - Are you still waiting for the refund?

“I ordered 5 watt daylight LED bulbs. What I received did not appear to daylight i.e. too yellow or 5W not bright enough!”

Helpful Report

Dear Andrew, Thank you so much for taking the time to give us feedback on your experience with Lamps2udirect.com. We really appreciate it and are sorry that your order did not meet your expectations. We hope we can make things right for you. Are the 5 watt LED bulbs too yellow for you and not bright enough? Could you tell us a bit more about your experience with these bulbs? We have not had any direct contact from you, which means we haven't had the opportunity to make this right. Did we send the wrong item - Or is the an issue the lamp itself? Sincerely, Lamps2udirect.com Team

“Ordered on April 11 but still no delivery and no information as to when I might receive the items.”

Helpful Report

Hello David - This is a 'Pre-Order' item. Sylvania are quoting us mid-June for delivery. We can cancel and refund, if you want?

“some items missing, some items suddenly not in stock after they were ordered. So not impressed really!”

Helpful Report

Thank you for taking time out of your day to give us feedback on your experience with Lamps2udirect.com. We're sorry to hear that some of the items you ordered weren't in stock and some items weren't exactly as described. We want to make sure your experience with us is the best it can be and would be grateful for any insight you can provide into how we can make things better. How can we improve your experience and ensure that your future orders are trouble-free?

“I wanted to like this Company, but unfortunately I wasn’t impressed. I ordered Osram lamps, and, without letting me know, they substituted another manufacturer’s product without asking me first. I ended up having to return the lamps and waited quite some time for a refund. Friendly communication though, so maybe I was just unlucky.”

Helpful Report

Thank you so much for taking the time to let us know about your experience with Lamps2udirect.com, Alan. We apologize for what happened with your order of Osram lamps being substituted without our notification. We highly value your feedback and appreciate you passing it along to us. We are sorry for the inconvenience and trouble caused. Is there any way we can make this up to you and improve your experience with us?

“You took an order for stock you did not have and then did not provide any form of communication regarding the order until I contacted you to ask where why nothing had been delivered. I award 2 out of 5 rather than one because you refunded the cost quickly and efficiently.”

Helpful Report

“Lamp was ok but took nearly 2 weeks to arrive after they stated 4 to 5 days.”

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“I am still waiting, for over 6 weeks for the lamps to arrive. i understand the manufacturer is out ouf stock of the type of lamp I want.”

Helpful Report

“I ordered 2 small cooker hood bulbs . The first delivery I received contained one broken bulb. In my opinion the packaging was inadequate. I contacted the company who promptly put a replacement bulb in the post. This was packaged in a very similar way. The replacement bulb was also damaged. I gave up.”

Helpful Report

“Delivery was very slow indeed and there was at least one faulty bulb (so far) in the batch ordered :-0(”

Helpful Report

“I cancelled the order as the bulbs were out of stock. I requested a refund on 6 April and still don't have this despite emailing you again about this.”

Helpful Report

“Very poor service from Lamps2udirect. I ordered some lamps which turned out not to be in stock which was not made clear at the time of purchase. After waiting a week with no goods or updated I emailed and was told that the lamps would be in on the Friday and I would have them the following week. After waiting another week and another email I was informed that the lamps were sent out and should be with me “imminently” , two days later I received a dispatch notification for the lamps !! . As an electrician I need companies I can trust and rely on , Lamps2udirect are not one of those.”

Helpful Report

“Not a great experience with Lamps2udirect.com. I ordered lamps and after a week or so of no delivery or correspondence I email and was told the lamps were not in stock and would be in on the Friday. After a further week still no delivery or correspondence another email sent and I was informed that goods were dispatched and should be with me imminently !! Two days later I get a your good have been dispatched email. Finally the goods arrived. Not a great service and as an electrical contractor I need a company I can rely on.”

Helpful Report

Thank you for taking the time to share your experience with Lamps2udirect.com. We apologize that our services did not meet your expectations and we understand how difficult and disappointing it was for you not to receive your goods in time. We would love to hear back from you and learn more about what we can do to make this right and how to improve our services and customer experience.

Lamps2udirect.com is rated 4.5 based on 5,312 reviews