Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 6,055 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 6,055 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication but still waiting for my order which was placed on two weeks ago”

Helpful Report

“Not an enjoyable experience.”

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“The transformer I ordered doesn't work”

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“Very late delivery that I have to chase my order”

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“We received a broken lamp that Lamps2udirect.com would not take back for disposal. As it contains mercury I am unable to dispose of it. I would appreciate some follow up on this, and if you can send a label so I can return it that would be a good outcome.”

Helpful Report

Hello Deb, Thank you for your review. The item was collected at your request. A replacement was also despatched immediately, before getting the damaged lamp back. I'd call that 5 star service! Thanks again!

“Have not received goods ???”

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“One if bulbs faulty. Emailed immediately but no response. Disappointing!”

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“Very long delivery time ... I would have paid the delivery for a shorter time”

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“On 9 November I received email that the bulbs had been shipped. Never received. When I called, the gentlemen stated that the supply was less than the amount required and that the they where not shipped. Stated that they should have in during the first week of December and will ship at that time. Hope that is the case. But still have no bulbs.”

Helpful Report

“This was my second order from Lamps2udirect.com. Neither order seems to have been despatched until I chased uo to find out why I had not received delivery about 2 weeks after placing the order. the response to my complaint was quick and friendly and the goods correct and suitable quality both times.”

Helpful Report

“Installed one of the bulbs and after a few weeks it stopped working, replaced it with another of your bulbs, here's hoping that the first one was a one off faulty item.”

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“The order was for 60 lamps. I received only 59 and no one bothered replying when I asked for a refund. It has been over 10 days since I wrote to them.”

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“Having ordered and paid in full after three days and non arrival of goods had to chase twice to find out when I would receive. As given no confirmed date just you will receive shortly it has now ended up at the post office to collect as no one in. So as to the goods still yet to find out if I am satisfied !”

Helpful Report

“Returned a package having been told that a refund would be made. I am still waiting for that to happen.”

Helpful Report

Hello Stephen, Thank you for the review. We received the items ordered in error back today. We can only refund items on our receipt. They also need to be checked to ensure they are in re-sellable condition. Your paperwork is now in our accounts department and the refund will be shortly. Thanks again!

“I bought 5 bulbs which lasted for two evenings then they "went" so not very happy, I may have bought the wrong bulbs and they burnt out but the others on the lamp are still fine.”

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“I have not as yet received the purchase.”

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“The lamps do not switch on and off through touch we have to switch off at mains. We would of returned them but have gone on holiday so have accepted them as they are!!”

Helpful Report

Thank you so much for leaving us feedback. My guess would be you have purchased a lamp that is not compatible with touch dimmer switches. Possibly even a non-dim LED lamp? We can only deal with these issues when we are contacted directly, so it is a shame we only get two stars on this occasion. Thank you for the time taken to do this though.

“I am waiting for delivery for one of the items - apparently end of June, and yet the money has already been taken from me! Also the other item which is paid for is now not in stock. I would not have ordered anything that was not in stock. Why not debit your customer when you are putting their order up for delivery?”

Helpful Report

Hello there! I am sorry, can you get in touch with us regarding this order please. We are happy to arrange a refund for any items you are awaiting. We just need to know your order number. Thank you!

Hello - Can you please get in touch with us?

“I have not received my goods!”

Helpful Report

Hello Lynne, Thank you for taking the time to leave us a review. As advised this morning via email - The lamps ordered are listed for pre-ordering. You should expect receipt towards the end of the month. Best Regards, Lamps2udirect.com

“We ordered on the 2nd Feb we still haven't been informed if our item has been despatched also have rung twice and just got answer machine left message and no one has rung me back yet.”

Helpful Report

Hello Ian, Thank you for taking the time to leave us a review. As discussed this morning - The lamps ordered are listed for pre-ordering. You should expect receipt towards the end of the month. Best Regards, Lamps2udirect.com

Lamps2udirect.com is rated 4.5 based on 6,055 reviews