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Lamps2udirect.com Reviews

4.5 Rating 5,308 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

4.5

Based on 5,308 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 25th March 2024

Lamps2udirect.com 5 star review on 22nd January 2024

Lamps2udirect.com 5 star review on 21st December 2023

Lamps2udirect.com 5 star review on 14th May 2023

Lamps2udirect.com 5 star review on 9th November 2021

Thomas McGarvey

Lamps2udirect.com 5 star review on 11th August 2021

Dennis Stranack

Lamps2udirect.com 5 star review on 11th July 2021

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered bulbs on 11th december they had not arrived by the 23rd,so i emailed lamps2udirect as i had not received conformation that they had even been dispatched. I then emailed again after new year and received an email in response to say that part of my order was not available and would be in stock several weeks later. I accepted that i would wait for these items however they could have sent the items they did have in stock and sent the rest at a later date. I feel i should have been made aware of this situation and not have to send several emails and await a reponse.”

“Problem with delivery I felt the emails they sent gave only me work to do to try and sort out poor communication at the start i emailed them with my correct address immediately I ordered the part and was not updated so went to incorrect address”

“The ordered bulb has NOT been received yet, over 1 month later.”

“Ordered on 21st November 2 weeks later order still not arrived,i messaged lamps2udirect about my order to which they replied out of stock. 22nd December still not arrived so asked for a refund,,,”

“I am yet to receive my lamps (been over a month now!) and there does not seem to be any way of progressing the order?”

“We have not recevied the item nor we have received the refund. Its a scam and we will make a formal complaint.”

“I bought some fluorescent tubes off the website, there was nothing to indicate that there would be any delay in delivery. It took two weeks for them to arrive; they were inadequately packaged and had been smashed in transit. The company offered to replace them and asked for photographs so that they could claim against the courier - these were provided. The replacement tubes had not arrived after waiting a further 3 weeks; during this time I was not updated and it proved difficult to get an answer to my telephone calls. I eventually asked for a refund. This proved to be another disaster; I received less than half the money I had paid, the cost of the delivery was not forthcoming. This cannot be right bearing in mind the fact that Lamps2UDirect are claiming against the courier. At no point have I received any invoices or credit notes, everything was done through PayPal, the only paperwork was a delivery note with the goods. The lamps were ordered for business purposes so this does not seem very professional, I expected a VAT receipt. I have not enjoyed my experience with this company, I will not be using them again and would not recommend them to anyone else.”

“It has been weeks since ordering my clothes drier would be nice to hear when it will be delivered”

“Never got, cheating b……s”

“I'm not exactly sure how I'm supposed to review something that I never received. I ordered a plug for a circular light and a circular tube, they should have both been in stock, but after waiting a week no delivery, they had the tube but not the plug, which would take 4 weeks. I said I would wait until they had the full order, but then a couple of weeks later, without any contact, my money was refunded. Then I'm asked to rate my purchase. I'm sure Lamps2udirect deserves better than my score. They just need to check before sending out review requests.”

“Yet to receive lamps .”

“no delivery after 14 working days. Rang lamps2 u only to be told i item was not available. Ishould not have to contact lamps for thiis info.”

“never received the lamp”

“I still haven't received what I paid for, after numerous assurances from them. Very poor”

“My order L2U - 1122 - 164119 was made in mid-November and as at today 9/12/22 has still not arrived.”

“December 4th I wrote you the following E-mail. Still no parcel or reply. Good morning, I ordered the wedge bulbs on 16th of November and paid 16,34 GBP via Master Card. An additional 11,00 GBP was paid via Pay Pal on the 17th of November due to extra costs sending this parcel abroad. Still I did not receive the parcel. Kind regards, A van der Deijl The Netherlands Waiting more than one month now and still no answer to E-mails no parcel no refund. This is very, very annoying!”

“Advised order was placed, advised by sage monies taken but did not complete order. They were not proactive in that I had to contact the company and ask where the items were. Their reply to my query was to cancel the order and refund my money.”

“Still waiting delivery. 3 weeks!!!”

“I ordered the bulbs. Waited for two weeks to arrive nothing. Needed to contact PayPal to get a refund Waste of space.”

“I brought 3 hexagon bulbs and all 3 didn't work. I've had 2 electricians pay them to check the fitting and they confirm that there isn't anything wrong with the fitting and still ive not heard anything from my last email to you.”

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Lamps2udirect.com is rated 4.5 based on 5,308 reviews