Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,735 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,735 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 16th April 2024

1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed by customer service. Once they have sent the item to their courier (who is also poor) they are not interested in helping to ensure you actually receive the item. The courier is not flexible on deliveries and its not possible to speak to someone by phone so all in all a really poor experience.”

Helpful Report

Posted 4 years ago

“UNABLE TO REVIEW AND NOT YET RECIEVED MY ORDER”

Helpful Report

Posted 4 years ago

Good Morning Barry, I am sorry to read you had not received the product when expected. Looking further into this I can see now it has been delivered and I hope you are satisfied with the item. If you do have any further problems please do not hesitate to contact the support team and they will be happy to help you further. Kind regards Sam

Posted 4 years ago

“2 parts missing when sent - poor quality control. Was rectified quickly however”

Helpful Report

Posted 4 years ago

Good Morning, I sincerely apologise that on receiving your order you found two parts missing and I can understand your frustration. I am pleased however to read this was rectified quickly. If you do have any further problems then please do not hesitate to contact the support team again. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“Great dispatch and delivery timing. Product looks great once assembled. However frustratingly that there was a bolt missing and also the holes to attach the seat to the frame were not aligned. Luckily we had the tools to re-drill otherwise we would have needed to return the item. Would not reorder this item”

Helpful Report

Posted 4 years ago

“Unfortunately all 3 of the stools I've bought have scagged very easily and one of the stools has come apart, where the seat and backs join. Such a shame as apart from the poor quality of the faux leather and stitching, they're great looking and comfortable stools.”

Helpful Report

Posted 4 years ago

Good Morning Annelise, I am sorry to read how disappointed you are with the seat. Can I ask you to please email the photos to our support team as they are awaiting your reply and they will then decide what way to go forward. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“I ordered the chair and it arrived within a few days. No instructions were enclosed, but it is fairly obvious how it goes together so not a problem. However, one part of the sleeve that covers the gas piston was split. This sleeve prevents grease getting onto clothes when in use and dirt getting on to the piston. I submitted an enquiry online and suggested that I could try to repair it but would prefer a replacement. I received no response - although Lakeland said that they sent one. I had an ‘online chat’ with Lakeland. The suggestion by Lakeland was that the part was not important as it could be thrown away during assembly. An odd response as the part has a function - and is shown as part of the chair on their website photos. However, I was told a duplicate of the email would be sent - and the chat was abruptly closed down by Lakeland. No email arrived, despite checking my junk folders and asking Lakeland to confirm the email address they were sending to. I have since sent an email to Lakeland’s support. Their response effectively says to leave them alone and wait … I am still waiting with bits of chair part assembled - while I still wait and wait. How many customers have problems that I am having to wait in this queue so long? I thought I was being helpful in offering to try and repair the damaged sleeve - but Lakeland appear to have no intentions of being helpful. Meanwhile - I wait.”

Helpful Report

Posted 4 years ago

Good Afternoon Christopher, I am very sorry to read that on delivery of the chair you found it to have damaged parts and I sincerely apologise about this. Looking into this further with the support team I have been informed that a new sleeve has been sent out to you and hopefully this will resolve the issue. If you do have any problems then please do not hesitate to contact us again. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“Terrible. I won’t ever use your company again”

Helpful Report

Posted 4 years ago

Good Afternoon Britt, I am sorry you feel this way regarding the company. Could I ask you to please email the support team about your order so they can look into this further with you and the problems you are having. The email address for the support team is support@lakeland-furniture.co.uk and they will be happy to help. Kind regards Sam

Posted 4 years ago

“Travelled 20 miles to collect my order from the depot but was told they could not find it. 4 days later and still waiting for them to contact me to advise the situation.”

Helpful Report

Posted 4 years ago

Good Afternoon Alan, I am sorry to read of all the inconvenience this has caused you and I would like to apologise regarding this. Looking into this further just now with the support team I have been informed that the items where collected from yodel on the 7th dec. If you do have any further problems then please do not hesitate to contact the team again. Kind regards Sam

Posted 4 years ago

“You had 57 chairs on website I paid for them only 4 needed. 2 day’s later out of stock sorry. Refund wife not happy”

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Posted 4 years ago

“I would gladly review your product if only I had received it. I waited in all day yesterday for a delivery - but nothing came. All Yodel could offer was to return the items and arrange a refund. Not impressed!!!”

Helpful Report

Posted 4 years ago

Good Morning to you Iwan, I apologise for the inconvenience this has caused when the delivery you was waiting for never arrived. Looking into this I have been informed your items arrived on the 8th November and I hope you are satisfied with the product. If you do have any further problems please do not hesitate to contact us again. Once again I sincerely apologise for the late delivery. Kind regards Sam

Posted 4 years ago

“Screws and the washers were missing. Had to go and buy some.”

Helpful Report

Posted 4 years ago

Good Morning Emma, I am sorry to read that on receiving your order you found that the fixings were missing. Please do not hesitate to contact our support team at support@lakeland-furniture.co.uk if you would like to speak to someone regarding this and they will be happy to help. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“I’m still waiting on two chairs”

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Posted 4 years ago

Good Morning Annemarie, I am sorry to read you have still not received the chairs. Looking into this I have been informed that someone from the support team did email you this week regarding your order but have had no reply from you therefore if you have still not received the chairs please do reply to their email and we can get this resolved as swiftly as possible. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“Items missing and refusing to refund”

Helpful Report

Posted 4 years ago

Good Afternoon, I am sorry for the inconvenience this is causing you. The support team have informed me that they are looking into this further with Yodel and then they will be getting back to you as soon as possible today. Sincere apologies again. Kind regards Sam

Posted 4 years ago

“Stools are lovely but service is rubbish. Paid £14.99 for next day delivery... took day off work waited in all day.... guess what they didn’t arrive..... couldn’t call office as said delivery till 9pm then offices had closed. Had to wait in another day... said would be here between 9-11am didn’t come till 12!!! Jokers”

Helpful Report

Posted 5 years ago

Good Afternoon to you Joanne, I am sorry to read you feel this way. Looking into this further I have been informed that the delivery charge has been refunded due to the failed delivery of your items. We are not quite sure who gave the time of delivery as we do not get a time frame to tell our Customers therefore I do apologise for the inconvenience this has caused you. If you do require anything further then please do not hesitate to contact us again. Kind regards Sam

Posted 5 years ago

“I would have liked to have received my stools before being asked to write a review, that would be nice!”

Helpful Report

Posted 5 years ago

Good Morning Andrew, I am sorry to read that you had still not received your bar stools when we asked for a review. Looking into this I do know that someone from our Support Team has now done a resend for you and hopefully you should receive the products very soon. Please do not hesitate to contact us if you do have any further queries. Sincere apologies again. Kind regards Sam

Posted 5 years ago

“Would not use again as delivery by Yodel is nothing short of a joke. The product has still not arrived after waining in for three days.”

Helpful Report

Posted 5 years ago

Good Morning Jeffrey, I am sorry to read the problems you have faced when waiting for the delivery of the product. Having looked into this further I have been informed we have issued you with a full refund. If you do require anything further then please do not hesitate to contact us. Sincere apologies again. Kind regards Sam

Posted 5 years ago

“Ordered 2 x dinning chairs, paid for 48hrs delivery. It's over 8 days and I still have not received my order No communication or phone call Not even sure what has happened”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry that you still have not received your order. Looking into this I have been informed that parcel force attempted delivery on the 1st and 2nd October and they have now got your order at the depot waiting for you to contact them to organise a delivery. They are meant to push a card through the door so I do apologise if they did not do this. The number for you to ring is 03448004466 and your tracking number to quote is PBUE2799827001. I do hope this information helps you but if you do have further problems then please do contact our support team at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 5 years ago

“Was delivered on time but the item was missing screws to attach the arms, so until they send these I have an armless chair!”

Helpful Report

Posted 5 years ago

Good Morning Ben, I am so sorry to see you where missing parts of your order upon delivery! I can see these where sent out to you 23.07.18, can you confirm you have now received these? Please let me know and we can look into this further for you. Kind Regards, Shannon.

Posted 5 years ago

“Currier does not contact or advise when delivery is going to be .Try to rearrange delivery & get through to a abroad call centre who can’t do any thing .We only need prearranged delivery ?.”

Helpful Report

Posted 5 years ago

Good Afternoon, I am sorry to read the problems you are facing with the delivery of your order. Would it be possible for you to email our support team along with your order number and delivery post code to support@lakeland-furniture.co.uk where someone will be happy to help you further. Sorry for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“How can I leave a review, if I have not receivedmy item, which I ordered 10 days ago”

Helpful Report

Posted 6 years ago

Good Afternoon Mary, I do apologise that you have been asked to leave a review before receiving your product. Would it be possible for you to email our support team at support@lakeland-furniture.co.uk regarding your order and they will be able to help you further and also look into why you have not yet received your item. Sincere apologies again. Kind regards Sam

Posted 6 years ago

Lakeland Furniture is rated 4.6 based on 2,735 reviews