Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,723 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,723 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 16th April 2024

1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery and well packaged. Bar stools as described snd easy to put together.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review after receiving your order. I am pleased you received a prompt delivery and the bar stools are as described and were easy to assemble. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I asked for next day delivery, but parcelforce failed and took 5 days. Not really Lakeland's fault. The office chair is of a surprisingly good quality, better than expected. However, the chair does lean to one side on the swivel. I will be notifying Lakeland and will see how they respond.”

Helpful Report

Posted 1 year ago

Good Morning Steve, Thank you for taking the time to leave feedback and ratings after receiving your order. I am sorry to read that the delivery did not go to plan but I am pleased you have now found the product to be good quality, better than you had expected. Regarding the chair leaning, can I ask you to please email the support team with any images or information that they can look into and they will be happy to help. Their email is support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 1 year ago

“Goods were damaged, but customer service was very good and dealt with issue promptly. Very happy with my chairs.”

Helpful Report

Posted 1 year ago

Good Morning Jane, Thank you for the feedback you have given after receiving your order. I am sorry to read you found the product to be damaged but I am pleased that the support team were able to get this resolved swiftly and you are now happy with the items. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Bar stools delivered as advertised very pleased with them going to order x2 more recommended seller”

Helpful Report

Posted 1 year ago

Good Morning Peter, Thank you for the feedback you have given after receiving your order. I am pleased you are very happy with them and you will be ordering 2 more. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Purchased 2 x bar stools, they are a little light in weight but look fantastic. The adjustable heights work well and the seats look of far higher quality than the price deserves. Easy to put together and quick delivery will definately use again.”

Lakeland Furniture 4 star review on 9th January 2023

Helpful Report

Posted 1 year ago

Good Afternoon Nikki, Thank you for the feedback and ratings you have given after receiving the Horizon Bar Stools. I am pleased you have found them to look far higher quality than prices and they look fantastic in your home. Thank you also for sharing the wonderful image and for sharing this I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Order came really quickly and was great value looking forward to using the parasol in the summer for our new granddaughter”

Helpful Report

Posted 1 year ago

Good Morning Mark, Thank you for the great feedback and rating you have given after receiving your order. I am pleased the parasol arrived swiftly and was great value too! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product when the weather gets slightly better in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Ordered bar stools. Stools are really nice but the wrong bases were delivered. They are just as nice as the ones that we ordered so we are happy to keep them.”

Helpful Report

Posted 1 year ago

Good Morning Sophia, Thank you for the feedback and rating you have given after receiving the bar stools but I am sorry you have the wrong base units. I see you are still happy with those but if you would like to speak to the team regarding this then please do not hesitate to contact the them at support@lakeland-furniture.co.uk along with an image of the bases and they will be happy to look into this. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Furniture looks as per the photos. Just a shame one Bar Stool had an issue if a screw hole not properly drilled and stool will have to be returned for a replacement.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review after receiving the bar stools. I am sorry to read there was a problem with the screw holes not being properly drilled and I do apologise regarding this. Having spoken with the team they have informed me that they have sent a replacement out. If you do have any further problems then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 1 year ago

“Good quality chair, packing could be better”

Lakeland Furniture 4 star review on 22nd November 2022

Helpful Report

Posted 1 year ago

Good Morning Debbie, Thank you for taking the time to leave a review and ratings also after receiving the Lule Chair. I am pleased you found the chair to be good quality and I will be sure to pass on your thoughts on the packaging to the relevant department. Thank you also for sharing the image here with us and for doing so I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Great products and service.”

Helpful Report

Posted 1 year ago

Good Morning Sonia, Thank you again for the feedback you have given after receiving your order. I am pleased you received great service and the product was great too! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Beautiful chair and very fast delivery! Just one thing not the most comfortable chair if you Have hours of work on it. But I have to say it looks amazing and work for us.”

Lakeland Furniture 4 star review on 9th November 2022

Helpful Report

Posted 1 year ago

Good Afternoon Adriani, Thank you for taking the time to leave a review and ratings after receiving the Opus Office Chair, it looks amazing in your home! I am pleased you have found the chair to be beautiful and work for you. Thank you for sharing the wonderful image here with us and for doing so I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Product exactly as described. Very easy to assemble. Not happy about delivery. The two boxes were left in an unsecured outer foyer. No alert that they had been delivered apart from an email informing me that they would be delivered between certain hours. I live in a first floor apartment ,aged 89. Had to wait until a family member called to carry them into the flat.”

Helpful Report

Posted 1 year ago

Good Morning Victor, Thank you for the feedback and rating you have given after receiving your order. I am sorry to read that the delivery was not satisfactory and they left the boxes in the foyer for family members to move, but I am pleased you found the items exactly as described and easy to assemble too. If you do have any problems then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where a member of the team will be happy to help. Kind regards Sam

Posted 1 year ago

“Nice chair, pretty and easy to assemble. Arrived promptly.”

Helpful Report

Posted 1 year ago

Good Morning Donna, Thank you for taking the time to leave a review after receiving your order. I am pleased the chair arrived promptly, was easy to assemble and you found it to be a nice pretty item. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“The bar stools are so comfortable and well padded. They look lush. Easy to assemble too. Beware, fingermarks are easy to see on the faux leather.”

Helpful Report

Posted 1 year ago

Good Afternoon Katja, Thank you for taking the time to leave a review and rating after receiving the bar stools. I am pleased you have found them to look lush and are comfortable too! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Good delivery times, I haven't opened the package yet, as it's a Christmas gift, but everything seems ok!”

Helpful Report

Posted 1 year ago

Good Afternoon Alex, Thank you for the great feedback and rating you have given after receiving your order. We recommend opening the package just to make sure that all the fixings are there and also there is no damage to the item. If you do find any faults then please do email the support team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 1 year ago

“Very nice chair that fits our office/bedroom perfectly”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review and rating too! I am pleased you have found the product to be very nice and that it fits your office/bedroom perfectly! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Nice and comfortable - cheaply made and very faux leather but it’s cheap to buy. But it’s nice to sit at and is comfortable for my creaky back.”

Helpful Report

Posted 1 year ago

“Excellent - very well made. However had to buy ferrules for the legs as they made slight indents in the wooden floor. but overall very pleased”

Helpful Report

Posted 1 year ago

“It a nice piece of furniture”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review and a rating too after receiving your order. I am pleased you have found it to be a nice piece! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“OK........... So far!”

Helpful Report

Posted 1 year ago

Lakeland Furniture is rated 4.6 based on 2,723 reviews