Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,888 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1513

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chair arrived damaged and with parts missing. chair rocks and won't fix in position. Customer service responded quickly at first but have gone silent on me.”

Helpful Report

Posted 4 years ago

Good Afternoon, I am sorry to read the disappointment you have had when receiving your new chair. Having just spoken to the support team they have informed me that they replied to your email on Wednesday and are awaiting your reply. I am sorry for the inconvenience this may cause you. Kind regards Sam

Posted 4 years ago

“The chair was a good price and arrived promptly after order. Relatively easy to assemble, there are some faux leather covers for the arm rests that are fiddly and use a zipper, but enhance the look. Quality wise, not so sure...it isn’t as comfortable as the one it replaced, doesn’t feel that sturdy and the adjustable seating positions don’t seem to include ‘fixed’ meaning it rocks slightly (as in moves, not as in “it rocks”). I agree with previous comments about the instructions, relatively clear, but they do leave you guessing (find the person who writes the User Manual and packages the ‘bits’ for Nordic Ski and ask them to do yours).”

Helpful Report

Posted 4 years ago

“Ordered my 'halo' vintage look office chair from Lakeland Furniture - it arrived the very next day and well packaged. Everything was as I expected, chair was in top condition, no marks or blemishes, easy to put together (took 20 mins and was essentially just a series of allen key screws). So far, the chair has been superb, very comfortable and looks exactly how I'd hoped. Gives me good support for back and can get close enough to desk without the arms stopping me. *very early days mind, only had the chair one week, but so far so good, I love it and price was very reasonable too.”

Helpful Report

Posted 4 years ago

Good Afternoon Lee, I am delighted you are very happy with your new Halo office chair and you have found it to be in top condition with no marks or blemishes on it. I am also pleased you have found it to have good back support and is very comfortable for you. Thank you for the amazing feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Looked every where for 2 stools for the kitchen. Could not believe the selection these people had. Ordered 2 and they were here the next day. Superb value for money and superb build quality. Very please with my purchase.”

Lakeland Furniture 5 star review on 29th June 2020

Helpful Report

Posted 4 years ago

Good Afternoon Anthony, Thank you for the wonderful feedback you have given and 5*rating also after receiving your new bar stools. I am pleased you found them to be superb value for money and superb build quality too. Thank you also for sharing the image here with us. They look perfect in your home. For sharing the image here I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Really good quality chairs and very reasonably priced. Delivery service was also excellent.”

Lakeland Furniture 5 star review on 28th June 2020

Helpful Report

Posted 4 years ago

Good Morning, Thank you for the great feedback and 5*rating you have given after receiving your new chairs. I am pleased you found them to be really good quality and very reasonably priced too. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Ordered a chair on the Monday & it was delivered within a couple of day’s! Fab delivery”

Helpful Report

Posted 4 years ago

Good Morning Danielle, I am pleased to read you are happy with your order and it was delivered to you within a couple of days. Thank you for the wonderful feedback and rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“So much choice and the item arrived speedily”

Helpful Report

Posted 4 years ago

Good Morning Kerry, Thank you for the positive feedback and the 5*rating you have given after receiving your order. I am pleased you are happy with the product you have chosen and that it was delivered speedily. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Nice bar stools. Very stylish and compact. Easy to assemble (if pilot holes are accurate. Stools sit neatly under the island. Excellent service and delivery. Came within two days. Marked one point down because on pilot hole on underside of the chair was misaligned so I had to cut the fabric to assemble. Also one of the embossed ‘front’ arrows on the foot rests was pointing the wrong way! Still all assembled and look great”

Helpful Report

Posted 4 years ago

Good Morning Anthony, Thank you for the feedback you have given after receiving your new bar stools. If you would like to contact the support team regarding the item then please do email them at support@lakeland-furniture.co.uk where someone will be happy to help you further. If you are then fully satisfied and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Great quality products, quick delivery .”

Helpful Report

Posted 4 years ago

Good Morning Michael, Thank you for the feedback and rating you have given after receiving your order. I am pleased the products arrived quickly and you found them to be great quality products. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“I am so impressed with my first purchase from Lakeland. I needed an office chair now I'm working from home. From the point of ordering to delivery the process was amazingly and quick! Delivery well within the estimated window and I got a one hour slot which was amazing. The chair is lovely, great quality and value, it looks way more expensive that it was. Thanks Lakeland I'll be recommending you to friends and family and wouldn't hesitate to shop with you again.”

Helpful Report

Posted 4 years ago

Good Afternoon Tracy, Thank you for the amazing feedback and 5*rating you have given after receiving your new office chair. I am pleased it arived swiftly and you have found it to be a lovely chair, great quality and value and also looks more expensive than it was. Please do feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Excellent service and my new office chair is exactly as the picture shown and is excellent quality. Already recommended them to a friend”

Helpful Report

Posted 4 years ago

Good Morning Janette, I am pleased you are happy with your new office chair and I would like to Thank you for the positive feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Lovely chair, easy and quick to put together. Lightweight yet sturdy and very comfy.”

Helpful Report

Posted 4 years ago

Good Morning Kate, Thank you for the feedback and rating you have given after receiving your new Chair. I am pleased you found it to be lightweight yet sturdy and very comfortable. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“I recently purchased a chair from Lakeland furniture it is very comfortable . 2 of my colleges have purchased the same chair this week and it was delivered next day”

Lakeland Furniture 4 star review on 26th June 2020

Helpful Report

Posted 4 years ago

Good Morning Debra, I am pleased to see how happy you are with your new chair and you have found it to be comfortable for you. Thank you for the great feedback and rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“It is very good quality , received it in an immaculate condition packed well ; delivery was quick ; it looks very aesthetic just as displayed in pictures on website”

Helpful Report

Posted 4 years ago

Good Morning Hamzah, Thank you for the amazing feedback and 5*rating you have given after receiving your new product. I am pleased it arrived swiftly, received in immaculate condition and look very aesthetic just as the images on the website. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Good website, swift ordering and delivery. Good quality furniture. 😀”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for the wonderful feedback and 5*rating you have given after receiving your new furniture. I am pleased your order arrived swiftly and you have found the product to be good quality. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Love the chair, easy to assemble and speedy delivery. Great desk chair for more petite people which can be difficult to find.”

Helpful Report

Posted 4 years ago

Good Morning, I am pleased to read you love your new chair and you have found it to be a great desk chair. Thank you for the wonderful feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Good communication and great service. Working from home due to COVID-19 and this compact chair is perfect! It was easy to assemble and is comfortable.”

Helpful Report

Posted 4 years ago

Good Morning Lucy, I am pleased you are happy with your new chair and you have found it comfortable for you whilst you work from home. Thank you for the great feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Lovely quality and great service. A nice office chair in a lovely orange colour making a change from grey!”

Helpful Report

Posted 4 years ago

Good Morning Amanda, I am pleased you are happy with your new office chair and you have found it to be lovely quality in a lovely orange colour. Thank you for the wonderful feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Fast print delivery. Well packaged and great quality kitchen stools that’s a really comfortable”

Helpful Report

Posted 4 years ago

Good Morning Charissa, I am pleased you are happy with your new bar stools and I want to Thank you for the great feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“The chair is great, however it was missing a few bits and the instructions could of been better! But once put together, very comfy and a great chair.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for the feedback you have given today regarding your order. I am sorry to read that on delivery of your order you found some fixings to be missing. Please do not hesitate to contact the team at support@lakeland-furniture.co.uk where someone will be happy to help you. If you are then fully satisfied and are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

Lakeland Furniture is rated 4.6 based on 2,888 reviews