Lady Vintage Ltd Reviews

Name: Lady Vintage Ltd
Address: Unit 15 Murrell Green Business London Road, Hook, Hampshire
Rating: 4.76

4.8 Rating 5,059 Reviews

94 %

of reviewers recommend Lady Vintage Ltd

4.8

Based on 5,059 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lady Vintage Ltd:

Lady V specialise in fabulous and feminine dresses, inspired by the silhouettes of the 1950s and in breathtakingly beautiful prints. Available in Sizes 8-32 and designed for the modern figure, we are proud to manufacture all our dresses in London, UK.

Visit Website

Phone:

0845 6802927

Email:

info@ladyvlondon.com

Location:

Unit 15 Murrell Green Business London Road,
Hook
Hampshire
RG27 9GR

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Lady Vintage Ltd 5 star review on 20th April 2024

Caroline W

Lady Vintage Ltd 5 star review on 16th April 2024

Anonymous

Lady Vintage Ltd 5 star review on 12th April 2024

Samantha B

Lady Vintage Ltd 5 star review on 1st February 2024

Tammy H

516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first time ordering from Lady V and I was quite disappointed. After following their size chart to the T, this dress is too big. The material is very thin and see through. I don’t think I’ll be shopping here again.”

Helpful Report

Posted 4 years ago

Hello Toni, Thank you for your feedback. We are ever so sorry to hear that this dress was not the right fit for you. We have recently reviewed all of our size charts to be accurate to the measurements, so if you have noticed an inconsistency then please do bring this to our attention and email your order details to info@ladyvlondon.com. We will then make necessary adjustments and arrange a refund or replacement of the dress for you. Kind regards, Lady V Team

Posted 4 years ago

“The material is poor quality. The stitching is visible and poorly stitched, it looks like a child has attempted to repair it. Needless to say, it’s on it’s way back for a refund. Would I buy from you again, not in a million years. Shoddy.”

Helpful Report

Posted 4 years ago

Hello Graham, Please accept our sincere apologies for our delayed reply to your review. We are very sorry that your dress was sent to you in this state. This definitely does not meet the expectations of our usual high standard, and for this we sincerely apologise. We will of course off er a full refund for the faulty dress, however if you have not yet returned this we can also offer to repair it for you free of charge, or issue a replacement that has been properly quality checked for any flaws. Please do contact us directly at info@ladyvlondon.com if you would like us to do this for you. We take our business and customer satisfaction very seriously and do not wish for any of our customers to be left feeling disappointed or out of pocket so we hope to resolve this for you and restore your faith in the company. Kind regards, Lady V Team

Posted 4 years ago

“Really disappointed with the service. I had the wrong dress delivered after paying for next day delivery as I was due to be going to a wedding away. I was contacted after complaining however to be told to buy the dress again as they couldn’t send me it without me returning the other dress. The lady on the phone was very nice however being sent the wrong dress, then being told to faff around returning it before you could get the one you actually ordered or spend more and have to wait for a refund when they receive the dress back. I think for the sake of £27 I would have wanted to keep a new customer.”

Helpful Report

Posted 4 years ago

Hello Victoria, Please accept our apologies for the delayed reply to your review. I am afraid that it is company policy for returns to be received before a replacement dress is sent out to customers, whether it be an exchange, faulty or the wrong item. It is unfortunate that on this occasion there was a time constraint, but we do have ways around this and I hope that the customer service team was able to help you on this occasion. Please do contact us directly at info@ladyvlondon.com if there are any issues still outstanding or if we can be of further assistance at all. Kind regards, Lady V Team

Posted 4 years ago

“I have NEVER gotten my order. I am so very disappointed in this company. I had ordered once before a year or more ago and I loved my dress. So I ordered from them again. Nothing happened. No one Ever contacted me. I have never heard from them. Do not buy from them. It’s a rip off.”

Helpful Report

Posted 4 years ago

Hello Gina, Please accept our sincere apologies for our delayed reply to your review. We are ever so sorry to hear that you have not been receiving your orders, there must be something going wrong here and we would like to rectify this for you as soon as possible. I have searched for previous correspondence from you and have found several emails that have all been replied to, so I am sorry if you are not receiving our replies. Would you please email our customer service team again directly at info@ladyvlondon.com with your order details of any orders that you are missing and we will investigate these for you straight away. I have also emailed you just now with the same request. We take our business and customer satisfaction very seriously and do not wish for any of our customers to be left feeling disappointed or out of pocket so we hope to resolve this for you and restore your faith in the company. Kind regards, Lady V Team

Posted 4 years ago

“Terrible delivery service. Messed around by DPD. Still not recieved dress.”

Helpful Report

Posted 4 years ago

Hello Nicola, Please accept our sincere apologies for our delayed reply to your review. We are ever so sorry to hear that you have not received your order and we certainly wish to investigate this for you if it is still outstanding. Would you please email our customer service team directly at info@ladyvlondon.com with your order details of the order that you are missing and we will investigate this for you straight away. We take our business and customer satisfaction very seriously and do not wish for any of our customers to be left feeling disappointed or out of pocket so we hope to resolve this for you and restore your faith in the company. Kind regards, Lady V Team

Posted 4 years ago

“Dress returned as despite using the calculator to decide what size to buy the dress that arrived was miles to big. Material felt cheap It will take alot for me to buy from lady v again However the delivery and return system was easy, I am now waiting for my money to be returned.”

Lady Vintage Ltd 1 star review on 17th June 2019

Helpful Report

Posted 4 years ago

Hello Jess, Please accept our sincere apologies for our delayed reply to your review. We are very sorry that the dress did not fit you well and that you were not satisfied with the quality. We hope that you managed to return this smoothly and a refund was issued in full. Please do contact us directly at info@ladyvlondon.com if there are any issues still outstanding or if we can be of further assistance at all. Kind regards, Lady V Team

Posted 4 years ago

“Hi ordered the new lyra, dress in Navy. Sorry I had to return it but the colours looks faded and washed out. Really sad as the fit and style is lovely.!!!!!!!”

Helpful Report

Posted 4 years ago

Hello Eleanor, Please accept our sincere apologies for our delayed reply to your review. We are very sorry that you were not satisfied with the dress and hope that you managed to return this smoothly. Please do contact us directly at info@ladyvlondon.com if there are any issues still outstanding or if we can be of further assistance at all. Kind regards, Lady V Team

Posted 4 years ago

“Really poor service, no communication long wait”

Helpful Report

Posted 4 years ago

Hello Jess, Please accept our sincere apologies for our delayed reply to your review. Please do contact us directly at info@ladyvlondon.com if there are any issues still outstanding or if we can be of further assistance at all. Kind regards, Lady V Team

Posted 4 years ago

“Trying to find out how to do an international return for days!! Crazy carry on , send us an email with your order number to find out how to do a return & we will ignore it.”

Helpful Report

Posted 4 years ago

Hello Alison, Please accept our sincere apologies for our delayed reply to your review. We are very sorry that you had trouble navigating our international returns system. The customer service team you contacted was that of Global-E, our partner company who manage our internation orders, and not us directly. We apologise on their behalf for the lack of contact and assistance. I do hope that this has now been resolved for you, however if there are any issues still outstanding or if we can be of further assistance at all please do contact us directly by email at info@ladyvlondon.com. Kind regards, Lady V Team

Posted 4 years ago

“Shocking service throughout entire transaction, really disappointed and will not use the company again”

Helpful Report

Posted 4 years ago

Hello, Please accept our sincere apologies for our delayed reply to your review. We are very sorry that you were unsatisfied with the level of service that you have received. We take our business and customer satisfaction very seriously and do not wish for any of our customers to be left feeling disappointed so we are sad to hear this. Please do contact us directly at info@ladyvlondon.com or call 0845 680 2927 if there are any issues still outstanding or if we can be of further assistance at all and we will endeavour to get back to you as soon as possible. Kind regards, Lady V Team

Posted 4 years ago

“im waitting my answer of my issue.”

Helpful Report

Posted 5 years ago

Hello Irene, Our apologies for the delayed reply to your review. I understand that you were in contact with our customer service team at the time via email and that your issue was raised and resolved. Please do contact us directly at info@ladyvlondon.com if there are any issues still outstanding or if we can be of further assistance at all. Kind regards, Lady V Team

Posted 4 years ago

“One of the dresses that I bought has a hole in the sleeve and the zip doesn’t work. I can’t zip it down to try it on properly. I think it’s an absolute disgrace to send out products like this without checking they are fit for purpose. The quality it the worst I have seen from an online purchase. I’m extremely disappointed.”

Helpful Report

Posted 5 years ago

Hello Calire, We are ever so sorry that your dress arrived with you in this condition. All of our products go through quality testing at the manufacturing stage so we are very sad to hear that this damage was missed. I believe that you have since been in touch with a member of our customer service and I hope that they were able to make amends. Do get in touch if we can be of any further assistance. Kind regards, Lady V Team

Posted 5 years ago

“Never buying from them again. They claim they offer free uk returns but in reality if you return an item they only return the price for the item you paid for NOT the shipping you paid, hence they make their “free returns with your money””

Helpful Report

Posted 5 years ago

“Sorry i never revice them.”

Helpful Report

Posted 5 years ago

Dear Andrea, If you are still awaiting delivery of your order and have not yet been in touch with our customer service team, please do so and we will be able to investigate this further for you and find a solution. Please email us at info@ladyvlondon.com. Kind regards, Lady V Team

Posted 5 years ago

“I've rated you based on my experience of the delivery and you hounding me for reviews. I've had at least 3 emails asking for reviews and i haven't even received the dress yet as your local (to me) courier is useless. The dress was picked up from customs by the local courier on sunday afternoon, and until this morning there was no sign of it. it appears to be in Nelson, if that's what the NSN code means, (oh and i'm only assuming that its turned up cause the tracking has updated, not cause i have confirmation of this) but that's in the other island of New Zealand, so very weird. you'd think if you could drive from the place it landed to our capital city where i live in about 8 hours it wouldn't take more than 4 days to get to me. I absolutely love your dresses, and though i'd found a great new option to get more styles than what i have access to through two lippy ladies in Napier, but this experience has really really sucked - the more so as i want the dress to wear to speak at a conference in the USA, that i leave for next week, which is why i paid extra for the express shipping, confident if you had reliable stock, (and you do) that you'd have reliable processes. I'm really disappointed and more than a little angry.”

Helpful Report

Posted 5 years ago

Hello Kirsten, Thank you for your review. We understand that you have since received your order and that the issue with the delayed shipping has since been dealt with by a member of our customer service team. We are sorry to hear that the local courier let us down on this occasion and assure you we will be revising our chosen courier for future. Our requests for reviews are sent out automatically after orders are placed and this is not something we are able to intercept in the case of delays, so we are terribly sorry if you felt hounded by these requests, please note that this was not being done manually and we would never have pestered like that. Kind regards, Lady V Team

Posted 5 years ago

“Normally I'm very happy with all the dresses I get from you. But this time I ordered a dress in a color named 'plain red", that looked red in the picture on the homepage. The color is actually a dark burgundy and that was quite I disappointment. As I live in Denmark it's not worth making a return. However, shipping is always fast and prices attractive.”

Helpful Report

Posted 5 years ago

Hello Tine, We are sorry to hear that you were unsatisfied with your dress. The description does specify that it is a dark red, but we apologise if this was not clear enough. We are glad to hear that you have been satisfied with the service nonetheless. Kind regards, Lady V Team

Posted 5 years ago

“My package is still not in transit. Looking at the track & trace you havent even send it yet. So cannot say much. It has been like this since I received the 'we send it' email after Dec 28.”

Helpful Report

Posted 5 years ago

Hello Simone, We are sorry to hear that you are still awaiting your order. We have looked into this and I can confirm that your parcel is still currently on it's way to you. The tracking information was last updated just before the weekend and so there should be a further recorded update very soon. There may unfortunately be a slight delay in normal delivery times due to New Year bank holiday closures. Please allow a few more days for the order to arrive, but then please do get in touch with our customer service department by emailing info@ladyvlondon.com, who will be able to investigate this further for you. We hope that the parcel arrives with you very soon. - Lady V Team

Posted 5 years ago

“Dear Sir or Madam, when will I receive my order? thank you. This my ordernumber: GE275713189GB”

Helpful Report

Posted 5 years ago

Hello Shumi, According to the tracking information, this order was delivered successfully on 05/01/2019. Please do let us know if this is not the case, or if we can be of any further assistance. - Lady V

Posted 5 years ago

“Never received the package.”

Helpful Report

Posted 5 years ago

Hello Joe, We are so very sorry to hear that your order has not reached you. Have you been in touch with our customer service team? They will be able to investigate this for you and make amends by sending a replacement or a refund of your order. Email us at info@ladyvlondon.com with your name and order number and we will rectify this for you as soon as possible, if we have not already done so. - Lady V

Posted 5 years ago

“The dress went missing in the post and I have neither been sent a replacement or refunded, I've found the customer service to be very poor, as it's clear the dresses have been lost, Lady V should issue me a refund, but instead I've been told they need to wait for a claim from Royal Mail, putting me out of pocket. I'm really let down by my favourite clothing brand. Regarding recent purchases of the Lyra dresses, these have been dissapointing as the material appears thinner than in the past so the waist ties can't be pulled tight.”

Helpful Report

Posted 5 years ago

Aisa, we are so sorry that your order was lost in the post. Unfortunately when an item is suspected lost, we do have to wait a few days for Royal Mail to complete an investigation as there are many instances when this results in a positive outcome and the package is located and delivered. My colleague should have explained the process to you better, and I can see why saying that we needed to wait for the 'claim' to be processed - it does not mean that we have to wait for Royal Mail to reimburse us, it just means that we want to wait to see if they are able to locate the package - particularly as it contained Limited Edition items which were no longer available on the site. I understand now that your have been fully refunded and can only apologise for any disappointment.

Posted 5 years ago

Lady Vintage Ltd is rated 4.8 based on 5,059 reviews