I've rated you based on my experience of the delivery and you hounding me for reviews. I've had at least 3 emails asking for reviews and i haven't even received the dress yet as your local (to me) courier is useless. The dress was picked up from customs by the local courier on sunday afternoon, and until this morning there was no sign of it. it appears to be in Nelson, if that's what the NSN code means, (oh and i'm only assuming that its turned up cause the tracking has updated, not cause i have confirmation of this) but that's in the other island of New Zealand, so very weird. you'd think if you could drive from the place it landed to our capital city where i live in about 8 hours it wouldn't take more than 4 days to get to me. I absolutely love your dresses, and though i'd found a great new option to get more styles than what i have access to through two lippy ladies in Napier, but this experience has really really sucked - the more so as i want the dress to wear to speak at a conference in the USA, that i leave for next week, which is why i paid extra for the express shipping, confident if you had reliable stock, (and you do) that you'd have reliable processes. I'm really disappointed and more than a little angry.