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Lady Vintage Ltd Reviews

4.8 Rating 5,059 Reviews

94 %

of reviewers recommend Lady Vintage Ltd

Company Reviews

Product Reviews

4.8

Based on 5,059 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lady Vintage Ltd:

Lady V specialise in fabulous and feminine dresses, inspired by the silhouettes of the 1950s and in breathtakingly beautiful prints. Available in Sizes 8-32 and designed for the modern figure, we are proud to manufacture all our dresses in London, UK.

Visit Website

Phone:

0845 6802927

Email:

info@ladyvlondon.com

Location:

Unit 15 Murrell Green Business London Road,
Hook
Hampshire
RG27 9GR

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Lady Vintage Ltd 5 star review on 20th April 2024

Lady Vintage Ltd 5 star review on 16th April 2024

Lady Vintage Ltd 5 star review on 16th April 2024

Lady Vintage Ltd 5 star review on 16th April 2024

Lady Vintage Ltd 5 star review on 16th April 2024

Lady Vintage Ltd 5 star review on 12th April 2024

Lady Vintage Ltd 5 star review on 1st February 2024

516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just like Victoria C ..earlier review...I purchased the dancing mice lyra dress in the sale and am extremely disappointed with the quality...the material is very thin with wisps of cotton hanging out of the seams ....nothing like their usual standard at all despite the label stating they are the same fabric”

Posted 2 years ago

“Bought two of the Layla dresses in the sale, dancing mice and the doughnut dress. Fitted beautifully and liked the design. The fabric was absolutely appalling, shiny and loose threads looked really cheap. When you think how much they would have been at the normal price! They were straight away returned. So disappointed!! Customer service with Abby was amazing though. Until you improve on your material would not recommend and will not be buying again. Such a shame as love the design”

Posted 2 years ago

Hello Victoria, Thank you for taking the time to leave this feedback with us. Unfortunately, we were supplied the wrong fabric for some of our dresses, leading to a release that some of our customers were not as happy with. However, I am pleased to report this issue is now resolved and our latest Lyra dresses have been made with the same fabric that our customers know and love! We are glad to hear your experience with Abby in Customer Services was amazing - we will be sure to let her know! We are so sorry again for the mix-up with the fabric, and hope you will give us a chance to make this up to you in future :)

Posted 2 years ago

“Was looking forward to receiving my order but despite it being despatched it was returned to sender. Received a refund despite asking them to send it via the post office not hermes.”

Posted 2 years ago

“Still not had a refund sent back last Friday 7 Jan customer service Abby was wonderful and very helpful when explaining how to send back. Although I was charged £6 extra on my mobile for the call!!”

Posted 2 years ago

Hello, We are so sorry to hear that you have been waiting so long for your refund. If you would kindly send us your return tracking number to: info@ladyvlondon.com, we would be more than happy to investigate this and find out what has happened!

Posted 2 years ago

“Pleased I bought Laura in the sale. Shoddy thin material with loose cotton threads. Not up to the high expectations I had imagined. Only not returning as wasn’t sure how to.”

Posted 2 years ago

“See photos”

Posted 2 years ago

Hello, Unfortunately, we are unable to look in this specific case as you have left this review anonymously. However, we believe the wrong care label has been sewn into your dress, as far as we can tell this is a Swing dress which is a cotton/elastine blend fabric (97% cotton, 3% elastine). I apologise for the confusion and for the mixup with the tag, however the feel of the dress will confirm this is cotton :)

Posted 2 years ago

“So sad purchased a collection of dresses from you in the past and thrilled with them. I chose your company for all weddings I attended knowing I could rely on quality and beautiful designs. You can imagine my shock on ordering this time to see the difference in fabric quality it broke my heart. The dress print stunning but let down by the cheap material. I ordered the tulle petticoat which was also such poor quality I had to return both. The purpose is to puff our the skirt there was not enough in there to do anything. I am so sad as your company was one I have recommended without hesitation. I won't be repurchasing and feel sad that quality has changed.”

Posted 2 years ago

Hello Beth, We are really sorry we have disappointed you on this occasion. We are, however, surprised to hear that you feel the fabric has changed! I have taken a look and can see you ordered an Eva dress - we can assure you that although two of our other dresses had the incorrect material used for them, our Eva dresses have remained the same! I am truly sorry to hear you were disappointed with the petticoat received, however, and would encourage you to return anything to us that you are unsatisfied with so that we can investigate and ensure that there are no faults with the items - particularly as we have not changed the fabric used for either of these items! Please don't hesitate to reach out to us at info@ladyvlondon.com should you wish to discuss this further, we would be more than happy to help.

Posted 2 years ago

“I still haven't received my purchase. I made a purchase from Belle poque at the same time and got that over a month ago without any issues. I was informed several weeks after my purchase that by one of the dress was no longer available, then I got 2 invoices one for the one dress and one for the 2 so I have to check my bank statements to see if I was double charged and for one of the dresses that I'm not getting. I unfortunately will not be ordering anything again since this is frustrating and ridiculous and as cute as your dresses are there are others without the months of waiting and really great service. I was hoping for a much different outcome.”

Posted 2 years ago

Hello Jennifer, We are really sorry to hear you have been left so disappointed by your recent experience with Lady V. I have a taken a look and there were definitely delays due to Christmas post and our very busy period after Black Friday that meant your parcel took much longer to be dispatched and I cannot apologise enough for this. If you believe you have been charged twice, I would encourage you to get in touch with Global-e as they are responsible for placing your order and payment. I would like to say how sorry we are again that we let you down on this occasion. If you ever do feel like giving us another chance to make it up to you, please get in touch via info@ladyvlondon.com and we would be grateful for the opportunity to put things right!

Posted 2 years ago

“Lady Vintage denies having any idea about bad quality dresses, which is literallly impossible unless they simply never touched them to know the difference in fabric via touch or weight, or simply don't wear their own styles. Prices went up, quality went down, and they place blame elsewhere yet wont classify the dresses as faulty. A once fantastic company falls from grace.”

Posted 2 years ago

Hello, Unfortunately, as this review has been left anonymously I am unable to look into your specific situation with regards to your order. We have been made aware of a situation where a few isolated batches of dresses have been made with a different fabric to our usual Lyra and Elsie fabric. It is completely truthful that we have not changed supplier, or deliberately chosen to change the fabric. These are some of our most popular dresses - it simply wouldn't benefit us to make this kind of change! We are still in the process of inputting new quality control procedures to ensure our dresses are checked every step of the way - as obviously something has been missed. We completely appreciate that you are disappointed and would ask that you reach out to us at info@ladyvlondon.com if you wished to discuss this situation further or if there is anything else we can do.

Posted 2 years ago

“sizing including length not as expected - will not be reordering - its a shame because the dresses are actually lovely - just not accurate when it comes to size”

Posted 2 years ago

Hello Shal, We are so sorry that you have been left disappointed by the length of the dress you received. We would be more than happy to help advise on the exact lengths of our dresses in future if you wished to reach out to us via email: info@ladyvlondon.com - however I would like to apologise that you were not satisfied on this occasion.

Posted 2 years ago

“I am so sorry I used to love this company. Something went wrong this Christmas the fabric of the dresses was awful. Thin and see through. I won’t be ordering again unless this is addressed.”

Posted 2 years ago

Hello Sarah, We would like to apologise for the disappointment caused to some of our customers with our second batch of Christmas dresses. While Lady V did not deliberately change fabric supplier or fabric, we understand that you have been left disappointed and we cannot apologise enough for this! We are striving to fix this issue so that moving forward, our customers can enjoy their favourite Lyra dresses as they always have done :)

Posted 2 years ago

“I placed an international express order. Customs as well as myself tried to contact Lady V because a VAT invoice was required. Customer service sent the same invoice without VAT they already had added to the parcel, then ghosted me for 9 days straight. They only got back to me when the parcel was returned to them because they were unable or unwilling to add the correct documents. They totally ignored the fact that they meased up, but asked me to order again and write a review. Bottom line: very unprofessional behavior, don't recommend.”

Posted 2 years ago

Hello Kira, I am so sorry you have been left so disappointed. To be honest - I am confused, as I cannot see any communication from yourself or customs with regards to this matter. Our 'leave a review' emails are automated and not sent manually, so I do apologise these were sent after we had received the item back. If we are able to help or if you'd be willing to discuss this situation with us further, we'd love for you to send us an email at: info@ladyvlondon.com and we will be happy to investigate - however we aim to answer all emails received in 24 working hours and unfortunately, I am unable to see that we have received any communication from you at all regarding this.

Posted 2 years ago

“I have returned the faulty dress a week ago and had no contact regarding its receipt back with you or what you will be doing for the next steps”

Posted 2 years ago

Hello Sally, We are so sorry you have been waiting to hear about your return. During busy times, such as our current sales period, it can take up to 7 working days for us to process returns and issue refunds. If you returned this to us last week, we also had two Christmas Bank Holidays, and these are not working days. We would ask you to email us your return parcel tracking number to info@ladyvlondon.com so that we can look into this for you :)

Posted 2 years ago

“I‘m so disapponpinted about the fabric of the new Lyra dresses. Low quality and very thin. I earn more than 20Lyras and absolutly love them all but when the fabric stay like this, I won‘t buy again one of the dresses.”

Posted 2 years ago

Hello Nathalie, I can see we have replied to your email but I'd just like to assure you that we are doing everything we can to look into the change of fabric on our popular Lyra dress. We haven't changed supplier or deliberately changed the fabric, so we are concerned to hear this! We are investigating this with our supplier and factory as a matter of urgency, and I would like to apologise for any disappointment or inconvenience caused.

Posted 2 years ago

“I would like to give an review of my last order, but I am still waiting for it. My order was a dresses from the Halloween collection from pre-order. It would be appropriate to solve the problems with sending to the Czech Republic.”

Posted 2 years ago

Hello Zuzana, Unfortunately, our international partner has experienced issues with shipping to the Czech Republic, and due to this several of our customers orders have been affected. We have re-sent at our own cost or refunded the affected customers, and we cannot apologise enough for the trouble. Our partner is investigating this as a matter of urgency and so we are confident these will not be ongoing issues. Please get in contact if there is anything we can do, or if you wish to place another order, so that we can make it up to you!

Posted 2 years ago

“Ordered 6 dresses which were sent in 1 small postage bag, it was far too small for the contents & couldn’t be sealed properly because of this. First impressions count. All dresses were returned.”

Posted 2 years ago

Hello Kat, We are really sorry you were so disappointed with the size of postage bag used. We as a company try to reduce waste where possible and it is a sad fact that many of these postage bags will end up being thrown away (the silver lining being that this is because customers are happy with their purchases) so we do try to reduce the amount of packaging that customers need to dispose of, to do our bit for the environment (and our customers bins!). However on this occasion we do apologise that the postage bag was smaller than you expected and will consider this when packaging future customer orders.

Posted 2 years ago

“Absolutely awful! Customer service phone calls cost a fortune to ring. They never answer them. I tried emailing, webchat and Facebook messenger. I finally got to speak to someone and was promised delivery the next day by 10am - my dresses arrived 3 days later and too late to wear for the wedding I was attending. Avoid!”

Posted 2 years ago

Hello Sarah. I know we have spoken on the phone since this review but I just wanted to apologise for the issues you experienced with your Lady V order. You placed an order for one of our advertised pre-order items however you weren't sure when this would be delivered. We gave you our expected delivery date however unfortunately on this occasion the pre-order items ended up being delayed. We are really sorry you had to wait longer than expected for these and therefore did not get them in time for the wedding. To confirm we have issued a full refund for the dresses and as mentioned on the phone, if you decide to give us another chance to give you our usual (and wonderful) Lady V experience, you would be more than welcome to get in contact first so we can make it up to you.

Posted 2 years ago

“I still haven't received these items. I had an email last Wednesday to say they had been shipped.”

Posted 3 years ago

Hello Margaret, I can see your parcel is still on route with Royal Mail https://www3.royalmail.com/track-your-item#/tracking-results/PV017119110GB please accept my apologies as I believe they are currently experiencing some delays. If I can be of any further assistance please contact me at info@ladyvlondon.com

Posted 3 years ago

“Hello, the goods have not been delivered to me yet. Due to the fact that the United Kingdom has withdrawn from the EU, the goods are in the front administration and I will have to pay a duty of almost CZK 700. I liked ordering in this shop very much, but then unfortunately not the experience...”

Posted 3 years ago

“Commande pas reçue”

Posted 3 years ago

Hello, Please be advised I have looked into this for you and can see your parcel was delivered on the 17th December. Please contact customer service at info@ladyvlondon.com if you need any further assistance.

Posted 3 years ago

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Lady Vintage Ltd is rated 4.8 based on 5,059 reviews