Lady Vintage Ltd Reviews

Name: Lady Vintage Ltd
Address: Unit 15 Murrell Green Business London Road, Hook, Hampshire
Rating: 4.76

4.8 Rating 5,059 Reviews

94 %

of reviewers recommend Lady Vintage Ltd

4.8

Based on 5,059 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lady Vintage Ltd:

Lady V specialise in fabulous and feminine dresses, inspired by the silhouettes of the 1950s and in breathtakingly beautiful prints. Available in Sizes 8-32 and designed for the modern figure, we are proud to manufacture all our dresses in London, UK.

Visit Website

Phone:

0845 6802927

Email:

info@ladyvlondon.com

Location:

Unit 15 Murrell Green Business London Road,
Hook
Hampshire
RG27 9GR

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Lady Vintage Ltd 5 star review on 20th April 2024

Caroline W

Lady Vintage Ltd 5 star review on 16th April 2024

Anonymous

Lady Vintage Ltd 5 star review on 12th April 2024

Samantha B

Lady Vintage Ltd 5 star review on 1st February 2024

Tammy H

516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I would really like to know how you think it’s appropriate to send not one, but TWO freaking “please review us” emails, when I haven’t even RECEIVED my package yet! Maybe you should do a shipping status check before you harass your customers with emails for things?? Maybe I will love my dresses, but right now I am only annoyed with you.”

Helpful Report

Posted 5 years ago

Hello, we are so sorry that you feel that you have been harassed by us regarding submitting a review. The e-mails are automated, so your feedback regarding the timing of these e-mails is invaluable to us and we will make sure that this is reviewed. All reviews whether good or bad, help us to make our service better for the future, so we thank you for your feedback but only hope that the order has now arrived safely and that you are pleased with your purchase.

Posted 5 years ago

“What is the point of a review of the overall company? A review of each style of dress would be better.”

Helpful Report

Posted 5 years ago

Hello Saima, we do offer the choice to review just the company, or the individual products. I'm so sorry that it wasn't clear how to review the products. If you have any specific feedback you wish to share with us - please do e-mail on info@ladyvlondon.com and one of the Customer Services team will get back to you.

Posted 5 years ago

“Still have yet to recieve my package, will give an honest review when it arrives.”

Helpful Report

Posted 5 years ago

Hello Kassandra, I do apologise if your delivery was delayed. I have checked our system and can see that the order was delivered on 20th September. If you have any queries regarding this, or there is anything that we can assist with - please do get in touch with our Customer Services team on info@ladyvlondon.com and they will be pleased to help. We do hope you were pleased with your order :) With kind regards, Victoria (Owner)

Posted 5 years ago

“I bought an Elsie dress in the 'orient expression' pattern. It was one of the most awful dresses I have ever bought. The fit was terrible & the fabric cheap and nasty. It was far below the standard I expected for the price. The returns information is designed to get the company out of refunding your money - I strongly suggest people read the returns info before trying on the dress (I believe their returns policy breaches distance selling rules). This is important since they do not package the items in a way that damage can be prevented during delivery (packaging was flimsy and postage overpriced). After returning the item I can no longer access my account with LadyV. This may be intentional but I have no way of knowing as they do not respond to customer inquiries during a weekend. I do not recommend LadyV to anyone & it's very unlikely I will buy from them again. I do not understand why they have such good reviews.”

Helpful Report

Posted 5 years ago

We are so sorry to hear that your experience at Lady V has not been a positive one. The Elsie dress is one of our most popular styles, but we appreciate that it certainly will not be to everyone's taste and we do offer many different fabrics and styles so we do hope that perhaps you will decide to try another in the future. Regarding our returns policy, I am not sure if there perhaps has been some confusion, but we like to think that we offer a very transparent returns policy and even offer a Free Returns service for all UK customers. I have also e-mailed you separately regarding access to your account, so please do let me know if this has resolved this part for you. Once again, we are truly sorry that you have not enjoyed your experience with Lady V, if you do have some time we would very much like an opportunity to discuss this further with you to know how we can improve our service, particularly our returns service if you feel this has not been communicated well enough.

Posted 5 years ago

Lady Vintage Ltd is rated 4.8 based on 5,059 reviews