Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.57

4.6 Rating 1,223 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Мы заказали трансфер в kiwitaxi из аэропорта Анталии в Кемер, № заказа 2753127. Поездка должна была занять около полутора часов. Также мы отдельно заказали наличие детского кресла, нашему малышу 5 месяцев. Приехал Mercedes Benz минивэн. Внутри очень сильно пахло табачным дымом, салон был обшарпанный и грязный, а детского кресло вовсе не было. Водитель сказал, что не знал про кресло и если мы хотим, можем съездить за ним. Что ж это добавило времени к общему пути около 20 минут. Водитель принес кресло (не установил его). А вот само кресло было просто ужасным. Сильно пахло табачным дымом, местами грязное. У моей жены был стресс из-за этого. Малышу было плохо из-за запаха табака. Мы были очень огорчены сервисом kiwitaxi. После поездки и мы и ребёнок пахли табаком. Так нельзя возить детей. Фото прилагаем. We booked a transfer from Antalya Airport to Kemer with kiwitaxi, order number 2753127. The trip was supposed to take about an hour and a half. We also requested a child seat, as our baby was 5 months old. A Mercedes Benz minivan arrived. The inside smelled strongly of tobacco smoke, the interior was worn and dirty, and there was no child seat. The driver said he didn't know about the seat and offered to go get it if we wanted. Well, this added about 20 minutes to the total travel time. The driver brought the chair (but didn't set it up). However, the chair itself was terrible. It smelled strongly of tobacco smoke and was dirty in some areas. My wife was stressed about it. The baby was also affected by the tobacco smell. We were very disappointed with the kiwitaxi service. After the trip, both my wife and the baby were smelling of tobacco. This is not a suitable way to transport children. We have attached photos to illustrate our experience”

Helpful Report

Уважаемая Галина, Благодарим вас за отзыв и за то, что нашли время подробно описать ситуацию. Нам искренне жаль, что ваша поездка прошла с такими неприятными моментами. Мы приносим извинения за доставленные неудобства вам и вашей семье. Мы уже связались с нашим партнером, выполнившим трансфер, и провели внутреннюю проверку. Исполнителю напомнили о строгом запрете курения в автомобиле и о недопустимости подачи машины в ненадлежащем состоянии. Также мы усилим контроль за состоянием автопарка и за тем, чтобы детские кресла всегда предоставлялись в полном соответствии с заказом и были установлены заранее до прибытия пассажиров. Еще раз приносим извинения за случившееся и благодарим за обратную связь.

“Their on-ground services might be good, I don't know, but the customer care services and the way they behave if you take even 2 sec more at immigration, I was disgusted 0 star Pathetic,”

Helpful Report

Dear customer, We are deeply sorry to hear about your negative experience with our customer care. This is certainly not the level of service we strive to provide, and we sincerely apologize for the frustration and disappointment it caused. Please rest assured that we have already escalated your case to our support team, who are reviewing the situation in detail. We will keep you updated on the progress and ensure that the necessary steps are taken to prevent this from happening again in the future. Thank you for bringing this to our attention, and once again, please accept our deepest apologies. We value your trust and hope to have the opportunity to serve you better in the future.

“No one met the customers at the airport. They waited for a long time at the airport for about an hour and then ordered another taxi themselves and drove to their destination. The customers, who had a small child with them, waited and experienced enormous stress. This is outrageous, irresponsible, and simply fraudulent!!!! I demand a refund and compensation for our expenses!!!”

Helpful Report

Уважаемый клиент, Нам очень жаль, что ваша поездка началась с такого неприятного опыта, и мы приносим искренние извинения за доставленные неудобства. Мы прекрасно понимаем, как тяжело оказаться в подобной ситуации, особенно ночью и с ребёнком. Проверив детали заказа, мы выяснили, что встреча была назначена у выхода №14, как это указано в подтверждении бронирования. К сожалению, вы вышли через другой выход, и водитель не смог вас найти. В это время наша команда пыталась связаться с вами, но, так как у вас не было доступа к интернету, сообщения не дошли вовремя. Тем не менее, мы очень сожалеем, что ситуация сложилась именно так. Служба поддержки уже связалась с вами для уточнения всех деталей и поиска наилучшего решения. Мы благодарим вас за ваш отзыв - он помогает нам улучшать сервис и делать его более удобным и надёжным для всех клиентов.

“Будьте готовы заплатить дважды.”

Helpful Report

Здравствуйте! Спасибо за то, что оставили отзыв о работе нашего сервиса. Нам искренне жаль, что мы не смогли оправдать ваших ожиданий! Мы хотели бы разобраться в том, что произошло и сделать нашу работу еще лучше и качественнее. Пожалуйста напишите нам на почту support@kiwitaxi.com и расскажите, что произошло с вашей оплатой. Наш отдел контроля качества детально разберет инцидент и предложит варианты урегулирования ситуации. Ожидаем вашего обращения!

“El pasado jueves 26 de septiembre, tenia una reserva pagada por adelantado y confirmada via mail para la recogida de un taxi a las 5.00am. Para este tipo de reservas se paga un plus por nocturnidad asi como te permiten pagar un plus para cancelacion. Llegadas las 5.00am el taxi no aparece y debo comunicarme con atencion al cliente para abrir la incidencia. Me indican 'que ha habido un problema con mi orden de pedido' y no ha sido tramitada aunque yo he recibido los 2 correos de: - En proceso de confirmacion - Orden confirmada No recibí más llamadas de atencion al cliente, la comunicacion fue a traves de whatsapp, me indicaban que habia un taxi en camino, que tardaba 10min...me puse a buscar otro taxi y a los 20min apareció el definitivo. Para evitar perder el avion que necesitaba coger, el taxista tuvo que rozar los limites de velocidad. Fue mi primer y ultimo viaje en taxi a traves de Kiwitaxi. Quizás fue mala suerte, pero deberían chequear su sistema de confirmacion de ordenes.”

Helpful Report

Hola Elena, Lamentamos profundamente la experiencia que tuvo con nuestro servicio. Apreciamos mucho que haya compartido los detalles con nosotros y comprendemos lo frustrante que debió ser esta situación. Para poder investigar lo sucedido y tomar las medidas necesarias, le solicitamos que nos proporcione el número de su reserva. Alternativamente, puede ponerse en contacto directamente con nuestro equipo de atención al cliente, quienes estarán encantados de ayudarle a resolver este asunto. Gracias por su paciencia y confianza; haremos todo lo posible para evitar que esto vuelva a ocurrir. Saludos cordiales.

“Заказали машину на 23 июля Пулково гостиница в Питере, к сожалению на подлёте сообщили что аэропорт закрыт и нас посадили во Внуково!!! Менеджер сообщил что водитель ждать не будет и заменить его не представляется возможным!!! Веник и так не маленький, выше рынка а ещё запросили доплатить 1800 за ожидает!!!! Крутой сервис!!!! Очень неповоротливые и негибкие условия!!!! Не рекомендую”

Helpful Report

Здравствуйте! Спасибо за ваш отзыв. Мы искренне сожалеем о возникшей ситуации и приносим свои извинения за доставленные неудобства. Нам жаль, что ваш рейс был срочно перенаправлен из Санкт-Петербурга в Москву. Согласно вашему заказу, водитель ожидал вас в аэропорту Пулково в назначенное время, после чего за неимением информации о прибытии рейса был вынужден уезжать на другой заказ. Мы понимаем, что это закрытие аэропорта - это форс-мажорное обстоятельство, и нам очень жаль, что из-за него вы не смогли воспользоваться трансфером. С уважением, Команда Kiwitaxi

“Shocking service as we waited to be picked up despite booking and paying for this service. Why the operator was located in Russia was truely unbelievable. Despite numerous calls over 1 hr. eventually got picked up by an uber.”

Helpful Report

Thank you for bringing this to our attention. We apologize for the shocking experience you had with our service. This is certainly not the level of service we strive to provide. Please contact us at support@kiwitaxi.com with your booking details so that we can investigate this issue further and provide a resolution. We value your feedback and will work to ensure that such incidents do not occur in the future.

“Booked and payed for service in advance and waited for our taxi for over an hour despite numerous calls and a map of where we were. Why the hell did we have to talk to a operator in Russia anyway. Got an uber which only took 5 mins. Will request a refund. Dale B.”

Helpful Report

Thank you, Dale B., for taking the time to share your feedback about your experience with Kiwitaxi. We genuinely appreciate your honesty and apologize for the inconvenience you faced during your wait for a taxi despite your advance payment and multiple calls for assistance. We strive to ensure a smooth and reliable service for all our customers, and it is disheartening to hear that we fell short in your case. Your feedback is crucial in helping us identify areas of improvement and make necessary changes to enhance our services. We would like to investigate this matter further and would appreciate if you could provide us with some additional details about your booking. If possible, please contact our customer support team via support@kiwitaxi.com Once again, thank you for bringing this issue to our attention, and we genuinely apologize for any inconvenience caused. We look forward to hearing from you and working towards making your future experiences with Kiwitaxi better.

“Montenegro. I have made a order for next day morning, paid and got confirmation. And then, after seven hours, late at night they cancelled the order because “don’t have a car”. The have ruined our plans and said that will return money after a week. Worst service ever.”

Helpful Report

Hello! Thank you for getting back to us and sharing this information. We would like to extend our most sincere apologies for the inconvenience and disappointment you experienced when we were unable to provide you with the transfer service you had booked. The unavailability of cars on the date you required is entirely our responsibility, and we deeply regret the inconvenience this caused you. Your trust in our service is of utmost importance to us, and we understand the frustration and inconvenience this situation must have caused. We immediately initiated the process for a full refund of the amount you paid for the transfer service. We understand that you had to use an alternative transfer service, which incurred additional costs. To make amends for this, we are also compensating you for the pricing discrepancy between our service and the alternative service you used. Please know that this incident is not representative of our usual standards, and we are taking steps internally to ensure that such situations do not recur in the future. Your feedback is invaluable to us, and we are committed to learning from this experience and improving our services. We hope to have the privilege of providing you with exceptional service in the future.

“Well, ladies and gentlemen, absolutely disgusting service in Turkey, they cheated on me for 25EURO, despite the fact that I even reconfirmed everything beforehand. Have some pictures, messages, etc. so if somebody want to know in details pls text me on +971501710930, Ivan. Will share my grave hazard experience with KIWI. Just avoid at them at any cost or circumstances. Use any other company, metro, bicycle or footsteps, but just avoid!”

Helpful Report

Hello, dear Ivan! We apologize for any inconvenience you experienced with our service. To assist you further, could you please provide us with your booking number? This will help us investigate the issue and address your concerns promptly. Thank you for bringing this to our attention.

“Yes 24.06.23 2.30 an Driver stuck near gaits, husband help with our car, all delay to airport Driver Talk about his problem- somebody still his violet, not concentrate on road, used phone. Not delivery one back bag when arrived to airport , lucky husband remembered! Charge very much, no discount because husband helped him and we delay to airport. Very bed service. Not recommended. Marina”

Helpful Report

Hello, dear Marina! We apologize for any inconvenience you experienced with our service. To assist you further, could you please provide us with your booking number? This will help us investigate the issue and address your concerns promptly. Thank you for bringing this to our attention.

“I'm a holder of a Total Mobility AT Hop card. I showed up at the taxi rink in Glenn Innes, Auckland and asked if the driver accepted these cards. Instead, he wanted to charge me $18 to get to my destination. I said no. Then he changed it to $15. This trip normally costs me $6-8. Your driver, took advantage of a disabled person. If I remember correctly, Kiwi taxis are part of the above named scheme. The car smelt of stale cigarette smoke and I could not wait to get out of the vehicle. Beer bottle caps in the back seat, ripped leather.”

Helpful Report

“Poor service. Upon arrival - no driver. Driver arrived after 40 minutes after 2 calls and about 10 messages in WA. According to support service: driver mixed terminals. But it is absolutely not normal. No any compensation from company.”

Helpful Report

“DO NOT BOOK WITH THESE THIEVES. I booked via kiwitaxi a taxi for 4 persons to go at barcelona airport. He didn't show up. We missed our flight, loosed our day and 100€ each, the price of our flight. Do not recommand at all.”

Helpful Report

“Машина приехала с опозданием, не та которую заказывали (ниже классом и с неработающим кондиционером при жаре в 35 градусов). Никто не предупредил об опоздании, пришлось самим вызванивать диспетчера.”

Helpful Report

“Заказ был сделан и оплачен 30.07.22. Однако 03.08.22 заказ был отменен по причине отсутствия машины. Деньги обещали вернуть. Но все планы нарушены, время потеряно срочно ищу другой вариант. НИКОГДА больше не обращусь в эту компанию и другим не советую, рискуете остаться без поездки. Александра.”

Helpful Report

“Very disappointed. My booking going to airport has been confirmed several days ago. A few hours before the taxi comes , in the midnight, I was told the booking was cancelled because they could not find a car !! So chaotic and troublesome.”

Helpful Report

“Service of the company, Kiwi taxi Amsterdam, was good. But driver passed derogatory *racial remark* against Asians when we had a mismatch of opinions between us and him. I hope no other person has to face this in future.”

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“Enjoy your ride ,but remember Putin rides on Ukrainian blood”

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“Kiwi taxi thé worst taxi and cheating company. Please don’t pay the full amount, taxi driver won’t show up, Worst support and charged me 270euro for nothing. I would share my reviews in Google and trip advisor. Don’t book through online.”

Helpful Report

Kiwitaxi is rated 4.6 based on 1,223 reviews