Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.57

4.6 Rating 1,229 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kiwi taxi thé worst taxi and cheating company. Please don’t pay the full amount, taxi driver won’t show up, Worst support and charged me 270euro for nothing. I would share my reviews in Google and trip advisor. Don’t book through online.”

Helpful Report

“I have been waiting for a refund of £174 since May 2020, I had used Kiwi several times previously and they were my go to for airport transfers however I will never use them again after this appalling treatment”

Helpful Report

“Начало отдыха было испорчено благодаря трансферу от Kiwitaxi. К слову, не хотим ждать автобусы от встречающей стороны и заезжать во все отели по пути. Перед вылетом в Шарм Эль Шейх, заказали трансфер от аэропорта Шарма до отеля. Ехать около 20 минут, цена составила 18$ и, вроде бы, по картинке на сайте должен был приехать что то типа микроавтобуса. Оплата прошла моментально, потом уже пожалели, что надо было доплатить за бесплатный возврат. Долго грузить не буду информацией. В итоге, подтверждение так и не пришло, на телефон никто не звонил, при выходе из аэропорта с нашей табличкой мы никого не нашли, хотя по рядам прошли два раза, даже спрашивали наши имена и фамилии, привлекли нашего гида из Азур тревел, но никто из встречающих не отозвался. В итоге, простояв там же рядом ещё минут 20, мы нашли такси обычное за 25$. Приехав в отель, на второй номер телефона, который был указан в заказе как не основной получили от водителя по вотсаппу сообщение, что он нас ждёт. После переписки со службой "качества" Kiwitaxi в течении 4-х дней нами был получен ответ в отказе вернуть деньги, так как водитель "сделал" своё дело, а мы-лохи не позвонили.... в общем отвратная служба трансфера, по крайней мере в Египте. Больше этой службой никогда не воспользуемся и никому не советуем.”

Helpful Report

“Нас ни кто не встретил, хотя при заказе указали номер рейса. В конце концов к нам подошли, и сказали, что надо ещё подождать, серьезно!!! Плюс ещё 30 минут ожидания. В итоге куча потерянного времени. Заказ 1561520. Заказывали бизнес, а с таким отношением даже экономом из глухой деревни не пахнет”

Helpful Report

“- Driver 30 minutes late ! - Did not receive number from driver to contact him - Dispatcher bad english, bad phone connection, call was impossible Despite the good price, I cannot recommend such an unreliable service”

Helpful Report

“I am writing a second review about this terrible company. 10/16/21 we were supposed to be picked up from the hotel to the Amsterdam airport. Nobody ever came. Due to such negligence, we could be late for the flight. The money has not yet been returned, although we contacted customer support. We were also denied moral compensation. I do not recommend this taxi service to anyone!”

Helpful Report

“A transfer was ordered from The Hague to Amsterdam Airport, which we waited for more than 20 minutes, but no one arrived. Due to the incompetence of the company, we could have missed our flight from Amsterdam, if an urgent taxi was not called. After 4 days, they tell me that they are still figuring out the situation and no one returned the prepaid money to the card. Tech support is a nightmare. Do not recommend”

Helpful Report

“Our flight from the US took a mechanical so we knew our connection would be missed. I contacted Kiwi ~7hours in advance with the new flight info so that they could contact their driver. They chose to not do that but kept my money because I hadn't been aware my flight would be delayed 24 hours in advance. I wanted them to just shift my pickup time but their shady business practice is just to keep you money without performing the services.”

Helpful Report

“I don’t like Kiwitaxi.I order sedan,instead of this I got sprinter-van.The driver was not good.He used his phone, texting may be.He did not see the big track .Thanks God was no accident.I cried what are you doing.I don’t recommend this company.”

Helpful Report

“I ordered a transfer and paid for it. After our arrival, no one was after us. I called the office and asked if someone would come to pick us up? They replied that they had canceled the order without being informed about it. We were left alone with the children at the airport without a transfer. The money still hasn't come back. I do not recommend - unless you like the risk.”

Helpful Report

“Really bad experience ! We booked a taxi to pick us up from the airport and drop us off on the way back. Our taxi was cancelled right before we were supposed to be pick up. I have only received a half price refund and called to asked whether our return ride is still confirmed, checked with them 3 times to be on the save side, received a confirmation from kiwi taxi and the driver and no one showed up anyway!!!!! After 15 minutes of waiting in front of the hotel and contacting the provider I was told they are no longer allocated to us and had to find someone else to take us. Will never recommend or use again !!!”

Helpful Report

“I have ordered a taxi from Antalya Airport to Avsallar for my mother. The main road to our house was closed. The drive couldn't find the other road and wanted to leave my mother in the middle of the street! I called few times and tried to explain the right way but his English level was almost zero. My mother has refused to leave the car, so he was forced to wait until I got to the place. Then I said that he must to drive us to the destination that I paid for. That's way I give you a one star, otherwise it is zero service from the taxi driver.”

Helpful Report

“I am in the same situation as many other users where I had to cancel two reservations in Italy due to COVID; Sorrento and Naples. The initial communication was good and "the financial department was working on the refund" That was in June and now 7 months later there is no communication and no response. Do not use this company.”

Helpful Report

“Had a trip booked for July, cancelled in May as per Ts&Cs and have been chased for my refund ever since. You have been withholding my money for 7 months and it is a disgrace”

Helpful Report

“I had made a reservation for a transfer… I had made a reservation for a transfer between 2 London airports for 9 people: 285 € for the month of July 2020. With the covid, I requested the cancellation within the deadlines in April). We are in December 2020, I still have not received my refund. always the same answer: "Support Team (Kiwitaxi) 7 окт. 2020 г., 10:43 GMT+4 Hello, Thank you for contacting us. We are sorry for such inconvenience. Financial department is working on your request at the moment. As soon as they inform us regarding the solution we will let you know you about refund date. С уважением, Служба поддержки / Best regards, Support Team today kiwitaxi ignores my follow-up emails. I filed a complaint.”

Helpful Report

“What a terrible company! Cancelled my booking in April, and still no refund. No answers on my mails. Service is terrible, never book a taxi here!”

Helpful Report

“I have waited 6 months to be refunded for a €400 trip that had to be cancelled due to the current Corona virus outbreak. The company seem very reluctant to issue any refunds and are still operating, think twice before booking and only use your credit card.”

Helpful Report

“This vendor is not paying invoices for the provided services. In our case, it was Microsoft License for Azure Services. We are not recommending to work with this organisation. After multiple attempts to contact the Director of the company Mr Evgenii Fedorov, company have not even replied and have an outstanding balance.”

Helpful Report

“Very expensive, you can find a cheaper option on another companies.”

Helpful Report

Hello, Thank you for your feedback. Yes, the price can seem to be high when you compare it with other companies, but let me explain what is already included in the price: The price is fixed and it won’t change according to address within the city. Also price doesn’t depend on time en-route, if you are stuck in traffic or have to stop on traffic light, even when you drive through toll road, price won’t change. You know in advance full how much you need to pay. The driver will meet you with a nameplate with your name: you don’t need to call him or look for him. You will know that the driver is waiting for you. This is extremely convenient if you needed to be picked up at the airport or in some other place, where you have never been and you don’t really know the environment. If service is more important for you than a price tag - we will be glad to work with you again.

“These scammers took my money and no one met me at the Rome airport. This is a terrible company, I advise not to use it to anyone.”

Helpful Report

Hello, Thank you for your feedback. We're sorry to know about this incident, please accept our deep aplologies. Can you please clarify your booking number so we can check what was the problem and why no one have met you? Once again, please, accept our deep apologies regarding this matter. We hope you give us a chance to show that we can do better than that if you ever decide to choose Kiwitaxi again.

Kiwitaxi is rated 4.6 based on 1,229 reviews