Kiwitaxi Reviews

4.66 Rating 1,054 Reviews
93 %
of reviewers recommend Kiwitaxi
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver
average delivery time
Next Day
on-time delivery
Greater than 91%
accurate and undamaged orders
Greater than 87%
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
Under an hour
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About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Do you pick passengers from Rome airport to Rome city centre?
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Hello,

Thank you for your message.

Yes, we provide transfer in Rome. If you want to know the exact price or you need consultation, please, write us on help@kiwitaxi.com
Do not use them. They are charks. They dont show up to collect you, and refuse refund Dr GP Moller
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Hello,

Thank you for your feedback.

We're sorry to know that this incident happened to you. I believe our quality control department specialists have refunded you for not complete booking.

Incidents like this are surely unappropriate and we will work hard to eliminate them.

Please, accept our deep apologies.
Pick-up was on time. However, suggest that drivers pump petrol before picking up passenger, as it would be more professional not to do it with the customer inside the car. My driver stopped at petrol station on the way to the airport. Luckily, I had plenty of time before my flight. If I was rushing to catch my flight, I might have been late.
1 Helpful Report
Dear Sally,

Thank you for your review.

What you've described is outrageous. We apologize for the driver's behaviour as it is inappropriate on many levels. It is certainly a relief that there was enough time before your flight and you made it in time.

We will look into this matter and make sure it won't happen again.
It was a good service but nothing related with professionals. The van was ok but old model.( may be I booked the economy one ).
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Thank you for your feedback.

We apologize for not exceeds what you expected. We will make sure this will not happen in the future.

Either way, we hope to be useful in your future trips.
Driver was on time, clean car but he didn't know where to go. Had to stop 3 times to look at his Google map. Should have been done before he pick us up !!!
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Dear Alain,

Thank you for your feedback.

We will look into this issue and make sure such situations will not happen in the future.
The driver Vasily was great but as for the vehicle, it was a total disappointment. ıt was too old and uncomfortable in many ways. We had problems with AC.
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Cars were on time and relatively comfortable. On return journey back to cruise liner, driver chewed gum (loudly) continuously and lost the way at the cruise port.
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Dear Fergus,

Thank you for feedback.

We are very sorry that you met with not excellent driver behavior. We will immediately carry out the work with the them.

Have a good day!
Easy to book, precise on time, ok car. But, we paid the agreed fee to the driver when we arrived, and through all was good. The day after we had an issue with the company, that the driver forgot to get the money, and that we therefor should pay. The driver changed explanation a couple of times and then we did not hear anymore. So if you choose to use Kiwitaxi, always remember to get a receipt for payment.
Helpful Report
Dear Allan,

Thank you for feedback.
We are so sorry for this incident, but we didn't clearly understand yet how it was possible. Did you pay in cash to the driver and then he asked you to pay again, is that right?

Could you give us more details about this situation? Please email support@kiwitaxi.com
We will make sure to avoid the same situations in the future.
El conductor no estuvo pendiente de nuestra salida y al no tener cartel visible tuvimos que dar vueltas buscándolo por el aeropuerto.
1 Helpful Report
Driver left passengers waiting 25 mins in malaga airport, Christy O Loughlin.
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Good driver and care
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Taken 3 rides in one week in Turkey. First 2 rides were very good. 5 out of 5. But the last ride from Sultanahmet to Ataturk airport was not pleasant. First the car interiors, seats were very dirty and then in the Airport Arrival entrance, the driver made a mess with Airport police. They were fighting and shouting. SO very bad experience. 2 out of 5 rating.
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Обратный трансфер был отменен из-за того, что я не смог ответить на звонок. Очень неудобно. Хорошо, что отель организовал трансфер в аэропорт.
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The online reservation system is easy. Tha payment is easy. The price is low.
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Kiwitaxi is rated 4.66 based on 1,054 reviews