Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.57

4.6 Rating 1,209 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was last minute reservation of transfer from Sabiha Gokcen Airport to IST Airport. I appreciate the professionalism of the team . it was very handy, to receive the imideate feedback for my request with clear instructions. Transfer services were on a professional level. I can recommend this company. Booking ID 1854787 Bravo for Kiwitaxi”

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“I’m so happy for their service delivery and they are always looking forward and being able to help you with anything that needs to be done.”

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“Booked to take us from Kamala Beach to Ao Nang (Thailand). Was very nervous after reading the mixed reviews. However, had no need to worry, driver arrived early, journey was 100% perfect. I would be happy to recommend Kiwitaxi and use their services in future.”

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“Everybody is very frendly and they are allways in time.”

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“I ordered the transfer in Athens and my husband and I have never been there. The driver met us on time at airport, helped with our bags and gave us some water. He was well-mannered and very helpful guy. Also the car was clean, so our trip was very comfortable. So my husband and I would like to warmly thank Kiwitaxi Team for their amazing work!”

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“Have a wonderful Dubai trip with these guys. Driver was very goodlooking man! Kiwitaxi customer service phone no. "8.0.5. .4.1.0. .5.0.4.0." Kiwitaxi customer service phone no. "8.0.5. .4.1.0. .5.0.4.0." Kiwitaxi customer service phone no. "8.0.5. .4.1.0. .5.0.4.0." Moreover he's helpful and polite. Met us on time , helped with our bags, gave us cold water and some candies. My little ones were happy.”

Helpful Report

“Bij aankomst stond de taxi klaar bij het zeer duidelijk per foto/app aangegeven punt. Snel en zonder zoeken direct naar ons appartement gebracht. Super service. Alles per app gecommuniceerd.”

Helpful Report

Hallo! Bedankt voor deze prachtige recensie! Wij zijn erg blij om te horen dat u tevreden bent met de overdracht en hopen u graag nog eens terug te zien bij onze klanten! Wij verbeteren onze service voortdurend, zodat u altijd op ons kunt vertrouwen om een reis waar ook ter wereld te organiseren. Wij helpen u graag verder! Beste wensen, Kiwitaxi team

“I recently had the pleasure of using Kiwi Taxi for the first time, and I must say I was absolutely impressed. Initially, I wasn’t familiar with the company or their services, but they completely exceeded my expectations. From start to finish, the experience was exceptional. The driver was not only punctual but also incredibly polite, friendly, and professional. Their kindness and attention to detail made the journey smooth and enjoyable. I can confidently say that I highly recommend Kiwi Transfer to anyone looking for reliable and top-quality service. They have earned my trust, and I will definitely be using their services again in the future. Thank you, Kiwi Taxi, for making my trip stress-free and pleasant!”

Helpful Report

Hello Danieel! Thank you so much for your fantastic review! We're thrilled to hear that your first experience with us exceeded your expectations. Your recommendation means a lot to us, and we can’t wait to welcome you back for your future travels! Safe travels and see you again soon!

“El pasado jueves 26 de septiembre, tenia una reserva pagada por adelantado y confirmada via mail para la recogida de un taxi a las 5.00am. Para este tipo de reservas se paga un plus por nocturnidad asi como te permiten pagar un plus para cancelacion. Llegadas las 5.00am el taxi no aparece y debo comunicarme con atencion al cliente para abrir la incidencia. Me indican 'que ha habido un problema con mi orden de pedido' y no ha sido tramitada aunque yo he recibido los 2 correos de: - En proceso de confirmacion - Orden confirmada No recibí más llamadas de atencion al cliente, la comunicacion fue a traves de whatsapp, me indicaban que habia un taxi en camino, que tardaba 10min...me puse a buscar otro taxi y a los 20min apareció el definitivo. Para evitar perder el avion que necesitaba coger, el taxista tuvo que rozar los limites de velocidad. Fue mi primer y ultimo viaje en taxi a traves de Kiwitaxi. Quizás fue mala suerte, pero deberían chequear su sistema de confirmacion de ordenes.”

Helpful Report

Hola Elena, Lamentamos profundamente la experiencia que tuvo con nuestro servicio. Apreciamos mucho que haya compartido los detalles con nosotros y comprendemos lo frustrante que debió ser esta situación. Para poder investigar lo sucedido y tomar las medidas necesarias, le solicitamos que nos proporcione el número de su reserva. Alternativamente, puede ponerse en contacto directamente con nuestro equipo de atención al cliente, quienes estarán encantados de ayudarle a resolver este asunto. Gracias por su paciencia y confianza; haremos todo lo posible para evitar que esto vuelva a ocurrir. Saludos cordiales.

“Excellent services airport porto airport with a very friendly helpful driver. On time. kiwitaxi informed us in advance all we needed to know. No stress. Cleant car. I recommand warmly. Prices are correct.”

Helpful Report

Hello Roux! Thank you so much for taking the time to share a positive review! You help us understand how our partners operate and what areas we still need to improve. We're glad that you were satisfied with your transfer and the work of our service. It’s great that you didn’t experience any worries during the trip, this is one of our most important goals - to make your trip enjoyable and stress-free. We'll be more than happy to assist you again in the future, have a nice day!

“We had the most amazing day with Agunk from Kiwi Taxi. He was very punctual and picked us up early. He was very patient and made sure we never felt rushed at any of the stops. He was extremely knowledgeable. His car was clean and cold water was available. He offered great suggestions for lunch. We will definitely book with him again.”

Helpful Report

Dear Stewart, Thank you so much for taking the time to share your positive experience with Agunk from Kiwi Taxi. We are delighted to hear that you had an amazing day and that Agunk provided exceptional service throughout your journey.

“The price is high, but the level of service is also high and comfortable. We had lots of luggage, we wrote about it in comment, and there came driver with big car, so all our luggage was safe. He was waiting for us in the airport with my name on the paper.”

Helpful Report

Hello! Thank you for your positive review of our transfer service. We appreciate your feedback and hope to be helpful in your future trips. Have a lovely day!

“Montenegro. I have made a order for next day morning, paid and got confirmation. And then, after seven hours, late at night they cancelled the order because “don’t have a car”. The have ruined our plans and said that will return money after a week. Worst service ever.”

Helpful Report

Hello! Thank you for getting back to us and sharing this information. We would like to extend our most sincere apologies for the inconvenience and disappointment you experienced when we were unable to provide you with the transfer service you had booked. The unavailability of cars on the date you required is entirely our responsibility, and we deeply regret the inconvenience this caused you. Your trust in our service is of utmost importance to us, and we understand the frustration and inconvenience this situation must have caused. We immediately initiated the process for a full refund of the amount you paid for the transfer service. We understand that you had to use an alternative transfer service, which incurred additional costs. To make amends for this, we are also compensating you for the pricing discrepancy between our service and the alternative service you used. Please know that this incident is not representative of our usual standards, and we are taking steps internally to ensure that such situations do not recur in the future. Your feedback is invaluable to us, and we are committed to learning from this experience and improving our services. We hope to have the privilege of providing you with exceptional service in the future.

“We were traveling with 6 people and 10 pcs of luggage, 4 of them large ski bags. KiwiTaxi got us from Malpensa airport to Milan uneventfully and at a reasonable cost. Thank you KiwiTaxi, I will use your services everywhere I go!”

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“Never again with Kiwitaxi. They didn´t show to pick up us at the S.Petersburg Station and they do´nt wanto to refund our money. It´s a scam.”

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“The company was not able to issue any bill or invoice for prepaid service in Paris last week. Even they were not able to inform taxi drivers that I would need bills from them. Their customer service is horrible and they are not able to solve such a simple and mandatory thing such as a bill from a taxi driver in the Europian Union. One more bad experience with Russians. Never ever.”

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“we book transfer from dalaman to marmarıs and payed full credit cart. the transfer bus wasnt there.we call company 45 mınute later they send very very old mercedes l think .l thınk older than me.there was one aircondition at frond side and we burn we never back again”

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“I ordered a transfer on the site, there is a menu where you fill out the data and mark it if you need additional services, then go to the payment page, where by default you include the additional cancellation service that you did not choose in the previous menu.”

Helpful Report

Hi Alex, Thank you for your review. We sincerely apologize for the inconvenience you experienced while booking on our website. We would like to clarify that the option to purchase the free cancellation service is entirely optional. You have the flexibility to add or remove this service during the booking process. This feature is designed to provide you with peace of mind, as it guarantees a full refund in case you need to cancel your transfer at any time prior to its start. We regret that the addition of this option caused any confusion. Thank you for your feedback, and please be assured that we will take your comments into consideration as we continue to improve our services.

“Будьте готовы заплатить дважды.”

Helpful Report

Здравствуйте! Спасибо за то, что оставили отзыв о работе нашего сервиса. Нам искренне жаль, что мы не смогли оправдать ваших ожиданий! Мы хотели бы разобраться в том, что произошло и сделать нашу работу еще лучше и качественнее. Пожалуйста напишите нам на почту support@kiwitaxi.com и расскажите, что произошло с вашей оплатой. Наш отдел контроля качества детально разберет инцидент и предложит варианты урегулирования ситуации. Ожидаем вашего обращения!

““Fantastic service as always Clean car Pleasant driver Great value Waited despite the flight being late and my case delayed 100 percent recommend and Great value for money”

Helpful Report

Hello! Thank you so much for your wonderful review! We really appreciate your kind words and are pleased that our service left a positive impression. Have a great day!

Kiwitaxi is rated 4.6 based on 1,209 reviews