Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.65

4.7 Rating 1,109 Reviews

100 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.7

Based on 1,109 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered Kiwitaxi from Roma Termini to Fiumicino airport. Nobody met me, nobody call me.”

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“When you book through this company you will have to pay more than real price. I booked airport pickup in Sri Lanka and the driver told me the real price for my journey and I was shocked as I've been charged about extra 30% to the real market price. I would never use this company again. Please search for country local companies site for your taxi booking .”

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“My experience with this company was of of very little professionalism. They provided a quote, agreed to a price for a service, requested and verified credit card details and when I contacted them regarding the wrong time they ad placed on the pick up slip they came back with a different quote which was inflated of 37%. When I asked for explanation they proceeded to cancel all my bookings leaving me with no service. They also guaranteed a phone number for a designated driver which never materialized. Be were of prepaying this service. I am now concerned regarding what they might have done with my credit card details.”

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“I'm still waiting for an invoice from you. I did't get any paymnet Documents from the driver.”

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“Really unhelpful. I had a complicated route that I needed a quote for, tried to use the live chat which popped up, the consultant refused to give me a quote. Kept telling me to input my many journeys one-by-one into the system. Most unhelpful...point of live chat???”

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“It Is shit”

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“"Taxi booked for 22:00. 22:05 First call to check where the driver was. Driver picks up the phone says something and hangs up. 5 more calls and no answer. Few more calls to the office - no answer. Why giving numbers if no one answers. Had to take taxi from airport. Twice the price. Disappointed with the service." I didn't ask for any refund, discount or money back Yet the replay from the office was as bellow: "Unfortunately, we have to hold an amount of prepayment as the compensation of expenses for preparing for this transfer because your driver was waiting for you at the airport on time and was trying to reach you by phone. We regret that your transfer did not take place however any violation of the service rules has not been detected. " And at the end company tried to prove that the driver was there and I wasn't. Never again.”

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“???????? ??? ????? ?? ??????????? ????????. ???? ?????????. ??? ?????? ??? ?????-?? ???????? ???????? ?? ???????, ???????? ??????? ?????????, ????? ?? ??????, ???? ?????? ???? ??????. ?????? ?? ???????????!”

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“Charged me 30€ more because of miscomunication with the driver. I changed the location and they failed to comunicate. Once the driver arrived, they told me that although changing the address the price was the same and charged me more. After my complain they apologised and gave me a 10$ voucher in order to make up for the 30 € loss I suffered. This is not a great service.”

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“Такси опоздало на 40 минут! Телефоны не отвечали!”

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“We used Kiwi taxi in Montenegro, Kotor. We gave a very easy meeting point with not much people but the driver never arrived. Neither did he call us like he was supposed to even though I got a confirmation message from Kiwi. Calling the contact number didn't help at all. We almost missed our pre-arranged full-day hiking trip due to Kiwi. Luckily we made it in time because we decided to take a more expensive taxi.”

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“Did 2 bookings with Kiwi Taxi: one from Almeria Airport to San Jose and the other for the return trip. The return trip got cancelled so I can't comment on that one; the first trip was chaotic at best. The driver was 20 minutes late (no heads up beforehand, I had to call the company to find out where he was). He didn't speak any English so it was difficult to communicate with him. It took him nearly an hour for the 30km long journey (which took us with a local taxi company on the way back just over half an hour) and then he did not even have 2 Euros change so I had to tip him. I wish I had just taken one of the cabs that are waiting at the airport instead (there are plenty) and am glad that the return trip got cancelled as we ended up booking a cab through our hotel which provided much better service.”

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“Had a bad experience after a long trip. Booked a 13pax with 13 luggage but the taxi that came didn't have the space and the driver made me book and pay for another taxi, which was an unforeseen expense. I booked 3 trips with Kiwi Taxi. Very disappointed.”

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“The driver did not appear at the pick up point. We ordered another transport.”

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“Very bad service and the car was not confortable and broken”

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Kiwitaxi is rated 4.7 based on 1,109 reviews