Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.57

4.6 Rating 1,237 Reviews

92 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was really amazing. Very kind Driver, helped us with the Bag's.😊 Was very on time and waiting patiently.😃 Clean, quick and friendly!🥰 Super recommend ❤️”

Helpful Report

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your experience with Kiwitaxi! Thank you for choosing us and for your recommendation. We hope to welcome you again on your future travels!

“Very responsible people, they took all my worries away. Fair prices, very good organized, nice cars, quick response at any time of the day, good English. Thanks!”

Helpful Report

Thank you so much for your wonderful review! We’re delighted to hear that everything went smoothly and that our team could make your trip stress-free. Your kind words about our organization, communication, and drivers truly mean a lot to us. We’ll be very happy to welcome you again on your future travels!

“Wszystko było ok. Kierowca był punktualnie i jechał do celu powoli i bezpiecznie. Jesteśmy bardzo zadowoleni z transferu.”

Helpful Report

Thank you so much for your wonderful review! We’re delighted to hear that everything went smoothly, and that you felt safe and comfortable during the transfer. We truly appreciate your trust and are very happy to know you were satisfied with the experience!

“Sehr zuverlässig. Mein Sohn ist krank geworden und ich konnte nicht wie geplant meine Mutter vom Flughafen abholen. Sogar meine Bitte, dass der Fahrer eine bestimmte Sprache spricht wurde berücksichtigt.”

Helpful Report

Thank you so much for your kind review! We’re very sorry to hear that your son became unwell, and we hope he is feeling better now. We’re glad we could help during a stressful moment and that the requested language preference was taken into account. Thank you for your trust in Kiwitaxi, and we’d be happy to assist you again in the future.

“Our ride from cordoba to Granada with Alexandro was very comfortable . The Mercedes Van was perfect and very clean . Alexandro was a safe driver driving at a a good comfortable speed”

Helpful Report

Thank you so much for your kind review! We’re delighted to hear that your ride from Córdoba to Granada was comfortable and enjoyable. We truly appreciate your feedback and hope to welcome you again on your future travels!

“Kiwi Taxi has been a pleasure to work with. They accommodated our changing the pick up time in both picking us up and dropping us back off at the port the next day, They waited as we disembarked our cruise ship, in Laem Chabang, Thailand, where our overnight bags were put in the van for us and we were given water bottles. The van was luxurious and roomy, so the 2 1/2 hour drive to Bangkok was very comfortable. I will definitely use them again when I’m traveling.”

Helpful Report

Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Kiwitaxi was smooth and comfortable from start to finish. We truly appreciate your trust and look forward to assisting you again on your future travels!

“KIWITAXI LEFT US STRANDED Received an email confirmation on October 24, 2025 from Kiwi Taxi confirming transportation and order number for pickup on February 16, 2026. Kiwi Taxi sent email at 8pm the evening before the pickup stating " that we were unable to find a suitable option for your transfer request. " No one answered the phone. Only form of communication was by email. We secured Kiwi taxi due to the fact Uber transportation was unavailable in our location .We were unable to secure another compamy for almost 18 hours . Poor customer service”

Helpful Report

Thank you for taking the time to share your experience, and please accept our sincerest apologies for the inconvenience and frustration caused. We’re truly sorry that your transfer was cancelled the evening before your scheduled pickup and that this left you in such a difficult situation, especially in a location where alternative transport options were limited. We completely understand how stressful and disappointing this must have been. Unfortunately, in this case, due to local route restrictions and operational limitations in the area, we were ultimately unable to confirm a suitable transfer option in time. That said, we fully understand that this does not change the impact it had on your trip, and we deeply regret the disruption caused. We’re also very sorry to hear about your experience with communication and that you were unable to reach us by phone when you needed assistance. This is not the level of service we aim to provide, and your feedback has been shared internally with our team for review. Thank you again for bringing this to our attention. We sincerely apologize once again and truly hope we may have the chance to provide you with a much better experience in the future.

“Хотим оставить отзыв про трансфер от аэропорта в Шарм-эль-Шейхе до границы с Таба. Во-первых, хочется отметить удобство использования сайта - всё просто, понятно, легально, удобно! Широкий выбор машин для необходимого количества пассажиров и мест багажа. Как только оформили заказ, тут же с нами связались по WhatsApp, уточнили детали рейса, время прилёта, подтвердили заказ такси. По прилёту также получили фото от водителя, он ждал нас с табличкой снаружи зала прилёта в аэропорту. Как только мы сели в машину - сразу успокоились, всё было на высшем уровне - комфортная машина, опрятный, вежливый водитель, дорога была лёгкая и приятная. Большое спасибо!!”

Helpful Report

Спасибо большое за такой тёплый и подробный отзыв! Нам очень приятно, что вы остались довольны сервисом и поездкой. Мы стараемся сделать трансфер максимально удобным и спокойным с момента бронирования до прибытия в пункт назначения. Будем рады снова помочь вам в будущих путешествиях!

“Miły i punktualny kierowca, doskonała komunikacja i serwis przy odbiorze. Samochód czysty i wygodny. Polecam i dziękuję p. Pawłowi za wszelką pomoc!”

Helpful Report

Thank you so much for your kind review! We’re glad to hear that you were satisfied with the communication and our service. We truly appreciate your recommendation and hope to welcome you again on your next trip!

“ON TIME AS USUAL AND REALLY A RELAXING DRIVE IN A NICE CAR TO PUKHET'S AIRPORT.”

Helpful Report

Thank you so much for your wonderful review! We'd be happy to welcome you on your next trips!

“Good comms”

Helpful Report

Thank you so much for your feedback! We’ll be happy to take care of your transfers again in the future!

“Thanks, Mustafa! He is very nice driver!”

Helpful Report

Dear Customer, Thank you so much for your wonderful review! We're glad to hear that you enjoyed our service and driver. We'd be happy to welcome you on your next trips!

“TLDR: Company failed to provide child seat – refused to take full accountability – encourage all families to stay away We organised a transfer through KiwiTaxi with a month’s notice from Denpasar airport to our Bali accommodation for 2 adults and 1 toddler. Despite repeated confirmations, upon arriving at Denpasar, we found the airport transfer that was organised did not have a child seat at all for our 3-year old despite: - Clearly stating this in the booking requirements and confirmation e-mail - Allowing sufficient time to source a child seat - Raising directly with the driver who tried to convince us it was not in the details provided (in spite of written evidence) This was a completely unacceptable and posed a safety risk to our child. The service that ended up being provided was thus in no way what we requested or initially paid for well in advance. Upon raising this with the company through repeated correspondence, they: - Took a week to provide a proper update and resolution confirmation (they use a partner network in countries of which they have little influence over – stay away in many regions) - Refused to provide a full refund (50% was reached but begrudgingly) This was in spite of the fact that they (verbatim) “understand that providing a secure child seat is not just an added service, but an absolute necessity for the well-being of our youngest passengers”. This was also in addition to yet another separate instance where they notified us 24 hours in advance of the trip that they could not locate a driver with a child seat despite the order having been placed a month in advance. If you are considering this company, would strongly encourage instead using a more local company in the countries you are visiting that actually puts the effort into their local customer service.”

Helpful Report

Dear Hans, We are deeply and sincerely sorry for what you and your family went through. This situation is completely unacceptable, and we fully understand how distressing and upsetting it must have been, especially when it concerns your child’s safety. We truly regret the stress and inconvenience caused. We confirm that the transfer itself was arranged, but the notifications did not include prior confirmation of the child seat. We are very sorry that the seat, which was clearly requested and essential for a safe journey, was not provided. This is far below the standard of service we want to provide, and we deeply regret letting you down in such an important matter. Your child’s safety, and the safety of all our passengers, is our absolute priority. Regarding the resolution, we understand your frustration. Unfortunately, the 50% refund you received is the maximum allowed under our policies. In addition, as a gesture of our sincere apologies, we would like to offer you a discount on your next Kiwitaxi transfer. Our support team will reach out to you directly to provide the details and ensure everything is arranged smoothly. We are also truly sorry for the delay and stress you experienced while communicating with our support team. We regret that this process added further frustration instead of reassurance. Your feedback is invaluable and is helping us strengthen our processes around child seat requests and partner compliance to prevent such issues in the future. Once again, we offer our heartfelt apologies to you and your family. This should never have happened, and we are genuinely sorry for the distress it caused. We hope this gesture, along with our ongoing improvements, helps restore your trust in our service and ensures your future travels with us are safe, comfortable, and seamless.

“Все прошло отлично!”

Helpful Report

Dear customer, Thank you so much for your review! We're glad to hear you enjoyed our service and we'd be glad to welcome you on your next trips!

“Trip in Vietnam: Very good communication before the trip. Very nice driver. Everything on time. Competitive price. Comfortable trip. We recommend the company.”

Helpful Report

Hi Margareta, Thank you so much for sharing your experience from your trip in Vietnam! We’re glad to hear that everything went smoothly - from communication and timing to comfort and pricing. We truly value your recommendation and hope to welcome you again soon on your next journey!

“They arrived on time and were very responsible. I highly recommend their transfer service.”

Helpful Report

Dear Customer, Thank you so much for your review! We’re glad to hear that our driver arrived on time and provided a reliable, responsible service. Your recommendation means a lot to us and we hope to assist you again on your future trips.

“Хочу выразить благодарность службе такси за качественное обслуживание. Поездка из Аэропорта Стамбула до Кадыкей прошла комфортно и быстро, автомобиль был чистым и удобным. Водитель проявил вежливость и профессионализм на протяжении всей поездки. Рекомендую вашу службу и в дальнейшем планирую пользоваться именно вами.”

Helpful Report

Уважаемый клиент, Спасибо вам большое за такие добрые слова! Мы рады, что поездка из аэропорта Стамбула прошла комфортно и оставила приятные впечатления. Команда Kiwitaxi всегда старается обеспечить нашим пассажирам высокий уровень сервиса, удобство и спокойствие в пути. Будем счастливы вновь видеть вас среди наших клиентов во время следующих путешествий!

“Мы заказали трансфер в kiwitaxi из аэропорта Анталии в Кемер, № заказа 2753127. Поездка должна была занять около полутора часов. Также мы отдельно заказали наличие детского кресла, нашему малышу 5 месяцев. Приехал Mercedes Benz минивэн. Внутри очень сильно пахло табачным дымом, салон был обшарпанный и грязный, а детского кресло вовсе не было. Водитель сказал, что не знал про кресло и если мы хотим, можем съездить за ним. Что ж это добавило времени к общему пути около 20 минут. Водитель принес кресло (не установил его). А вот само кресло было просто ужасным. Сильно пахло табачным дымом, местами грязное. У моей жены был стресс из-за этого. Малышу было плохо из-за запаха табака. Мы были очень огорчены сервисом kiwitaxi. После поездки и мы и ребёнок пахли табаком. Так нельзя возить детей. Фото прилагаем. We booked a transfer from Antalya Airport to Kemer with kiwitaxi, order number 2753127. The trip was supposed to take about an hour and a half. We also requested a child seat, as our baby was 5 months old. A Mercedes Benz minivan arrived. The inside smelled strongly of tobacco smoke, the interior was worn and dirty, and there was no child seat. The driver said he didn't know about the seat and offered to go get it if we wanted. Well, this added about 20 minutes to the total travel time. The driver brought the chair (but didn't set it up). However, the chair itself was terrible. It smelled strongly of tobacco smoke and was dirty in some areas. My wife was stressed about it. The baby was also affected by the tobacco smell. We were very disappointed with the kiwitaxi service. After the trip, both my wife and the baby were smelling of tobacco. This is not a suitable way to transport children. We have attached photos to illustrate our experience”

Helpful Report

Уважаемая Галина, Благодарим вас за отзыв и за то, что нашли время подробно описать ситуацию. Нам искренне жаль, что ваша поездка прошла с такими неприятными моментами. Мы приносим извинения за доставленные неудобства вам и вашей семье. Мы уже связались с нашим партнером, выполнившим трансфер, и провели внутреннюю проверку. Исполнителю напомнили о строгом запрете курения в автомобиле и о недопустимости подачи машины в ненадлежащем состоянии. Также мы усилим контроль за состоянием автопарка и за тем, чтобы детские кресла всегда предоставлялись в полном соответствии с заказом и были установлены заранее до прибытия пассажиров. Еще раз приносим извинения за случившееся и благодарим за обратную связь.

“Their on-ground services might be good, I don't know, but the customer care services and the way they behave if you take even 2 sec more at immigration, I was disgusted 0 star Pathetic,”

Helpful Report

Dear customer, We are deeply sorry to hear about your negative experience with our customer care. This is certainly not the level of service we strive to provide, and we sincerely apologize for the frustration and disappointment it caused. Please rest assured that we have already escalated your case to our support team, who are reviewing the situation in detail. We will keep you updated on the progress and ensure that the necessary steps are taken to prevent this from happening again in the future. Thank you for bringing this to our attention, and once again, please accept our deepest apologies. We value your trust and hope to have the opportunity to serve you better in the future.

“No one met the customers at the airport. They waited for a long time at the airport for about an hour and then ordered another taxi themselves and drove to their destination. The customers, who had a small child with them, waited and experienced enormous stress. This is outrageous, irresponsible, and simply fraudulent!!!! I demand a refund and compensation for our expenses!!!”

Helpful Report

Уважаемый клиент, Нам очень жаль, что ваша поездка началась с такого неприятного опыта, и мы приносим искренние извинения за доставленные неудобства. Мы прекрасно понимаем, как тяжело оказаться в подобной ситуации, особенно ночью и с ребёнком. Проверив детали заказа, мы выяснили, что встреча была назначена у выхода №14, как это указано в подтверждении бронирования. К сожалению, вы вышли через другой выход, и водитель не смог вас найти. В это время наша команда пыталась связаться с вами, но, так как у вас не было доступа к интернету, сообщения не дошли вовремя. Тем не менее, мы очень сожалеем, что ситуация сложилась именно так. Служба поддержки уже связалась с вами для уточнения всех деталей и поиска наилучшего решения. Мы благодарим вас за ваш отзыв - он помогает нам улучшать сервис и делать его более удобным и надёжным для всех клиентов.

Kiwitaxi is rated 4.6 based on 1,237 reviews