Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.57

4.6 Rating 1,225 Reviews

92 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TLDR: Company failed to provide child seat – refused to take full accountability – encourage all families to stay away We organised a transfer through KiwiTaxi with a month’s notice from Denpasar airport to our Bali accommodation for 2 adults and 1 toddler. Despite repeated confirmations, upon arriving at Denpasar, we found the airport transfer that was organised did not have a child seat at all for our 3-year old despite: - Clearly stating this in the booking requirements and confirmation e-mail - Allowing sufficient time to source a child seat - Raising directly with the driver who tried to convince us it was not in the details provided (in spite of written evidence) This was a completely unacceptable and posed a safety risk to our child. The service that ended up being provided was thus in no way what we requested or initially paid for well in advance. Upon raising this with the company through repeated correspondence, they: - Took a week to provide a proper update and resolution confirmation (they use a partner network in countries of which they have little influence over – stay away in many regions) - Refused to provide a full refund (50% was reached but begrudgingly) This was in spite of the fact that they (verbatim) “understand that providing a secure child seat is not just an added service, but an absolute necessity for the well-being of our youngest passengers”. This was also in addition to yet another separate instance where they notified us 24 hours in advance of the trip that they could not locate a driver with a child seat despite the order having been placed a month in advance. If you are considering this company, would strongly encourage instead using a more local company in the countries you are visiting that actually puts the effort into their local customer service.”

Helpful Report

Dear Hans, We are deeply and sincerely sorry for what you and your family went through. This situation is completely unacceptable, and we fully understand how distressing and upsetting it must have been, especially when it concerns your child’s safety. We truly regret the stress and inconvenience caused. We confirm that the transfer itself was arranged, but the notifications did not include prior confirmation of the child seat. We are very sorry that the seat, which was clearly requested and essential for a safe journey, was not provided. This is far below the standard of service we want to provide, and we deeply regret letting you down in such an important matter. Your child’s safety, and the safety of all our passengers, is our absolute priority. Regarding the resolution, we understand your frustration. Unfortunately, the 50% refund you received is the maximum allowed under our policies. In addition, as a gesture of our sincere apologies, we would like to offer you a discount on your next Kiwitaxi transfer. Our support team will reach out to you directly to provide the details and ensure everything is arranged smoothly. We are also truly sorry for the delay and stress you experienced while communicating with our support team. We regret that this process added further frustration instead of reassurance. Your feedback is invaluable and is helping us strengthen our processes around child seat requests and partner compliance to prevent such issues in the future. Once again, we offer our heartfelt apologies to you and your family. This should never have happened, and we are genuinely sorry for the distress it caused. We hope this gesture, along with our ongoing improvements, helps restore your trust in our service and ensures your future travels with us are safe, comfortable, and seamless.

“Все прошло отлично!”

Helpful Report

Dear customer, Thank you so much for your review! We're glad to hear you enjoyed our service and we'd be glad to welcome you on your next trips!

“Trip in Vietnam: Very good communication before the trip. Very nice driver. Everything on time. Competitive price. Comfortable trip. We recommend the company.”

Helpful Report

Hi Margareta, Thank you so much for sharing your experience from your trip in Vietnam! We’re glad to hear that everything went smoothly - from communication and timing to comfort and pricing. We truly value your recommendation and hope to welcome you again soon on your next journey!

“They arrived on time and were very responsible. I highly recommend their transfer service.”

Helpful Report

Dear Customer, Thank you so much for your review! We’re glad to hear that our driver arrived on time and provided a reliable, responsible service. Your recommendation means a lot to us and we hope to assist you again on your future trips.

“Хочу выразить благодарность службе такси за качественное обслуживание. Поездка из Аэропорта Стамбула до Кадыкей прошла комфортно и быстро, автомобиль был чистым и удобным. Водитель проявил вежливость и профессионализм на протяжении всей поездки. Рекомендую вашу службу и в дальнейшем планирую пользоваться именно вами.”

Helpful Report

Уважаемый клиент, Спасибо вам большое за такие добрые слова! Мы рады, что поездка из аэропорта Стамбула прошла комфортно и оставила приятные впечатления. Команда Kiwitaxi всегда старается обеспечить нашим пассажирам высокий уровень сервиса, удобство и спокойствие в пути. Будем счастливы вновь видеть вас среди наших клиентов во время следующих путешествий!

“Мы заказали трансфер в kiwitaxi из аэропорта Анталии в Кемер, № заказа 2753127. Поездка должна была занять около полутора часов. Также мы отдельно заказали наличие детского кресла, нашему малышу 5 месяцев. Приехал Mercedes Benz минивэн. Внутри очень сильно пахло табачным дымом, салон был обшарпанный и грязный, а детского кресло вовсе не было. Водитель сказал, что не знал про кресло и если мы хотим, можем съездить за ним. Что ж это добавило времени к общему пути около 20 минут. Водитель принес кресло (не установил его). А вот само кресло было просто ужасным. Сильно пахло табачным дымом, местами грязное. У моей жены был стресс из-за этого. Малышу было плохо из-за запаха табака. Мы были очень огорчены сервисом kiwitaxi. После поездки и мы и ребёнок пахли табаком. Так нельзя возить детей. Фото прилагаем. We booked a transfer from Antalya Airport to Kemer with kiwitaxi, order number 2753127. The trip was supposed to take about an hour and a half. We also requested a child seat, as our baby was 5 months old. A Mercedes Benz minivan arrived. The inside smelled strongly of tobacco smoke, the interior was worn and dirty, and there was no child seat. The driver said he didn't know about the seat and offered to go get it if we wanted. Well, this added about 20 minutes to the total travel time. The driver brought the chair (but didn't set it up). However, the chair itself was terrible. It smelled strongly of tobacco smoke and was dirty in some areas. My wife was stressed about it. The baby was also affected by the tobacco smell. We were very disappointed with the kiwitaxi service. After the trip, both my wife and the baby were smelling of tobacco. This is not a suitable way to transport children. We have attached photos to illustrate our experience”

Helpful Report

Уважаемая Галина, Благодарим вас за отзыв и за то, что нашли время подробно описать ситуацию. Нам искренне жаль, что ваша поездка прошла с такими неприятными моментами. Мы приносим извинения за доставленные неудобства вам и вашей семье. Мы уже связались с нашим партнером, выполнившим трансфер, и провели внутреннюю проверку. Исполнителю напомнили о строгом запрете курения в автомобиле и о недопустимости подачи машины в ненадлежащем состоянии. Также мы усилим контроль за состоянием автопарка и за тем, чтобы детские кресла всегда предоставлялись в полном соответствии с заказом и были установлены заранее до прибытия пассажиров. Еще раз приносим извинения за случившееся и благодарим за обратную связь.

“Their on-ground services might be good, I don't know, but the customer care services and the way they behave if you take even 2 sec more at immigration, I was disgusted 0 star Pathetic,”

Helpful Report

Dear customer, We are deeply sorry to hear about your negative experience with our customer care. This is certainly not the level of service we strive to provide, and we sincerely apologize for the frustration and disappointment it caused. Please rest assured that we have already escalated your case to our support team, who are reviewing the situation in detail. We will keep you updated on the progress and ensure that the necessary steps are taken to prevent this from happening again in the future. Thank you for bringing this to our attention, and once again, please accept our deepest apologies. We value your trust and hope to have the opportunity to serve you better in the future.

“No one met the customers at the airport. They waited for a long time at the airport for about an hour and then ordered another taxi themselves and drove to their destination. The customers, who had a small child with them, waited and experienced enormous stress. This is outrageous, irresponsible, and simply fraudulent!!!! I demand a refund and compensation for our expenses!!!”

Helpful Report

Уважаемый клиент, Нам очень жаль, что ваша поездка началась с такого неприятного опыта, и мы приносим искренние извинения за доставленные неудобства. Мы прекрасно понимаем, как тяжело оказаться в подобной ситуации, особенно ночью и с ребёнком. Проверив детали заказа, мы выяснили, что встреча была назначена у выхода №14, как это указано в подтверждении бронирования. К сожалению, вы вышли через другой выход, и водитель не смог вас найти. В это время наша команда пыталась связаться с вами, но, так как у вас не было доступа к интернету, сообщения не дошли вовремя. Тем не менее, мы очень сожалеем, что ситуация сложилась именно так. Служба поддержки уже связалась с вами для уточнения всех деталей и поиска наилучшего решения. Мы благодарим вас за ваш отзыв - он помогает нам улучшать сервис и делать его более удобным и надёжным для всех клиентов.

“Der Chaufer war sehr ófflich”

Helpful Report

Dear Myriam, Thank you for your feedback! We’re glad you were satisfied with our driver and look forward to serving you again on your next trip!

“The driver was very professional and waited for us even though our plane was two hours late. Very friendly.”

Helpful Report

Dear Sam, Thank you so much for your review! We’re glad to hear that you enjoyed your ride with Kiwitaxi, and we’d be happy to welcome you again on your future trips!

“Спасибо огромное за личную поездку❤️ Все очень чётко и точно по времени. Комфортно и удобно. Благодарю водителей.”

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Dear Customer, Thank you for your wonderful feedback! We’re happy to hear you enjoyed your trip with us and look forward to welcoming you on board again in the future!

“Had an great experience with Kiwitaxi in Split. The vehicle was brand new and the driver was very polite, he helped us with luggage and was so kind! I’ll definitely will use kiwitaxi for my future trips!!”

Helpful Report

Dear Ann, Thank you so much for your amazing feedback! We’re glad to know you enjoyed your trip with us in Split! We'd be happy to welcome you again on your next journey.

“Спасибо водителю, всё прошло замечательно, он ждал меня у выхода, заранее позвонил. Доехали до аэропорта Шереметьево довольно быстро и спокойно. Могу также добавить, что водитель очень симпатичный и вежливый человек, время в пути прошло в лёгкой и непринуждённой беседе.”

Helpful Report

Dear Customer, Thank you so much for sharing your experience! We’re happy to know your trip was comfortable and enjoyable. We look forward to driving you again in the future!

“Mario our driver confirmed the booking 24 hours before pick up time, and also texted on the day giving expected arrival time. He arrived promptly at agreed time and was polite and professional. His 5 series BMW was immaculate and it was a stress free journey to the airport. We have used Kiwitaxi for many years now and feel it's a great way to start and finish our holiday”

Helpful Report

Dear Wynne, Thank you so much for your kind words and for being with us all these years! We truly appreciate your trust and loyalty! We’re happy to hear that your trip was smooth and stress-free. Knowing that Kiwitaxi has been your choice for so long means a lot to us. We’ll be glad to continue making your journeys comfortable and reliable!

“I had a fantastic experience with this taxi service. The driver arrived right on time, the car was clean and comfortable, and the ride was smooth from start to finish. What really stood out was the driver's professionalism and friendliness—he made me feel safe and welcomed throughout the trip. Booking was easy, pricing was fair, and there were no hidden charges. I’ll definitely be using this service again.”

Helpful Report

Dear Customer, Thank you for your wonderful review! We’re so happy to hear that everything went smoothly and that you felt safe and welcomed during your ride. It’s great to know that your overall experience met your expectations. We truly appreciate your feedback and look forward to seeing you again!

“Our driveer was on time. No Problem during the travel. Thank you”

Helpful Report

Dear Eliane, Thank you so much for your feedback! We’re glad to hear everything went smoothly and that your driver was on time. We appreciate you choosing Kiwitaxi and hope to see you again on your next trip!

“Stress-free and super comfortable ride. Traveling to NYC with two kids isn’t always easy, but this transfer service made it so much smoother. Our driver was right on time, very polite, and the SUV was clean and really comfortable. After a long flight, it was such a relief not having to deal with finding a taxi. We also had a quick question before the trip, and customer support got back to us right away. We’ve already used the service twice. definitely recommend it!”

Helpful Report

Hi Naiya, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a stress-free and comfortable ride with us. We truly appreciate you choosing us twice already and for recommending our service. Looking forward to welcoming you and your family back again! Safe travels!

“The driver arrived well ahead of time which was greatly appreciated. Communication was clear and smooth throughout. He was polite, drove safely and ensured a comfortable ride. I arrived at the airport right on time. A reliable taxi service from Como to the airport Milan. Highly recommended!”

Helpful Report

Dear customer, Thank you so much for sharing you wonderful feedback! We're glad to hear that everything went smoothly and that you felt safe and comfortable on your ride from Como to Milan Airport. Providing a stress-free experience is always our top priority, and it’s great to know we met your expectations.

“Rade Tepavcevic is a very friendly and accommodating chauffeur, best taxi driver in town”

Helpful Report

Hi Rouven! Thank you for your feedback. We're happy to hear that you enjoyed your trip with Rade, and we're sure he will be, too. We look forward to assisting you on your future trips!

“Great trip! I'd do it again anytime. Communication with the driver was perfect, and he accommodated all requests. Absolutely fantastic.”

Helpful Report

Hi Philipp, Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed your ride. We'd be happy to welcome you back anytime you need a transfer. Safe and happy travels ahead!

Kiwitaxi is rated 4.6 based on 1,225 reviews