Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.57

4.6 Rating 1,229 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a transfer from the airport to Istanbul, they kept me waiting and referring me to 3 different people, none of whom even asked me how I was doing, let alone assisting with the luggage. Every time I asked how long would it take I was told 1 minute. After a long wait some van arrived, once inside it was dark, there were curtains everywhere and I couldn't open the door. I asked the driver to let me out to retrieve something from my bag and once out I left and took some bus to the city centre. Quite an scary experience. Can't imagine what it would feel like for a woman travelling alone. AVOID”

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“After waiting one and half an hour at the meeting point for a car we were informed that they could not find any available car for transfer from Sabiha Gokcen to Fatih district. When they found one we were sharing the car with another couple and the trip took more than 2 hours!!!”

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“The driver wasn't at the airport when we arrived. We lost one hour trying to reach somebody. Finally, we get autobus and tube. They didn't refund us, after a blabla party for several weeks... Not serious.”

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“Never again with Kiwitaxi. They didn´t show to pick up us at the S.Petersburg Station and they do´nt wanto to refund our money. It´s a scam.”

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“I've ordered Kiwitaxi from Roma Termini to Fiumicino airport. Nobody met me, nobody call me.”

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“When you book through this company you will have to pay more than real price. I booked airport pickup in Sri Lanka and the driver told me the real price for my journey and I was shocked as I've been charged about extra 30% to the real market price. I would never use this company again. Please search for country local companies site for your taxi booking .”

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“My experience with this company was of of very little professionalism. They provided a quote, agreed to a price for a service, requested and verified credit card details and when I contacted them regarding the wrong time they ad placed on the pick up slip they came back with a different quote which was inflated of 37%. When I asked for explanation they proceeded to cancel all my bookings leaving me with no service. They also guaranteed a phone number for a designated driver which never materialized. Be were of prepaying this service. I am now concerned regarding what they might have done with my credit card details.”

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“If you want to book with reliable company, NEVER book kiwitaxi! We booked a transfer from the city of Volgograd to the airport. Transfer should take place after a football game; thats why we ordere it in advance to avoid problems with taxis. Driver did not appear. No contact to him. 20 minutes after agreed time - info from dispatcher that the driver is in trafic jam. Sorry, is it my problem? We had to find alternative transfer possibility to the airport.”

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“I'm still waiting for an invoice from you. I did't get any paymnet Documents from the driver.”

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“Really unhelpful. I had a complicated route that I needed a quote for, tried to use the live chat which popped up, the consultant refused to give me a quote. Kept telling me to input my many journeys one-by-one into the system. Most unhelpful...point of live chat???”

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“After using their chat facility pre booking and being provided with a link to our destination from their Consulant Alina, I booked a return transfer, paid our return trip in full and received confirmation emails confirming our booking then further text messages advising the name of the driver that would doing both legs of our trip. I thought all was good but I've now received emails saying that both of the pick up and return addresses were wrong (? - we used the link from their consultant and selected the name of our hotel so how on earth it can go wrong is beyond me) and that our trip would be another 38 euros more expensive. This made them more expensive than all other companies that we had priced the journey with. When I told them this their Consultant Azat said 'Probably. We don't keep track of competitors' prices.' So, we now need to start from scratch with another company. This was the first time that we were going to use Kiwitaxi and we obviously won't be for this trip or any other trip. So, even though you have booked, paid, had email and text confirmations of your booking and journey with Kiwitaxi - do not assume that you will be actually be getting your transfers. From my experience I would advise you to avoid them like the plague.”

Helpful Report

“It Is shit”

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“"Taxi booked for 22:00. 22:05 First call to check where the driver was. Driver picks up the phone says something and hangs up. 5 more calls and no answer. Few more calls to the office - no answer. Why giving numbers if no one answers. Had to take taxi from airport. Twice the price. Disappointed with the service." I didn't ask for any refund, discount or money back Yet the replay from the office was as bellow: "Unfortunately, we have to hold an amount of prepayment as the compensation of expenses for preparing for this transfer because your driver was waiting for you at the airport on time and was trying to reach you by phone. We regret that your transfer did not take place however any violation of the service rules has not been detected. " And at the end company tried to prove that the driver was there and I wasn't. Never again.”

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“The company was not able to issue any bill or invoice for prepaid service in Paris last week. Even they were not able to inform taxi drivers that I would need bills from them. Their customer service is horrible and they are not able to solve such a simple and mandatory thing such as a bill from a taxi driver in the Europian Union. One more bad experience with Russians. Never ever.”

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“we book transfer from dalaman to marmarıs and payed full credit cart. the transfer bus wasnt there.we call company 45 mınute later they send very very old mercedes l think .l thınk older than me.there was one aircondition at frond side and we burn we never back again”

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“If I could give these muppets a NEGATIVE 5 star rating I would. I booked a transfer online for a 10am pick up from a hotel in Praiano on the Amalfi Coast to Naples Airport and my credit card was charged €123. The night before my scheduled pick up, I received an email informing me my reservation had been cancelled because of "incorrect information" contained in the booking form. This, in short, is crap! I am not in the habit of checking emails every 5 minutes while on holidays and did not find out about the cancellation until 2 hours before pick up, but even if I had seen the email as soon as it was delivered, it was too late in the day to book with another provider at that time. After asking what the specific incorrect information was, I was informed my telephone number was incorrect, which again, is crap. The online booking form will not accept an incorrect number and will not process the booking. My booking was accepted, a confirmation number was sent and my card was charged for the full amount. The company "kindly" assured me the amount would be refunded - in 5 to 7 business days. Do not use these shonky operators. In countries with more robust consumer protection laws in place, they would not be allowed to operate. Left high and dry by dishonest and unscrupulous Russians.”

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“"Hay muchas problemas con esta compania, muy caro, conductores no tienen licancias, los coches muy viejos pequenas y no son comodos, Horrible"”

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“???????? ??? ????? ?? ??????????? ????????. ???? ?????????. ??? ?????? ??? ?????-?? ???????? ???????? ?? ???????, ???????? ??????? ?????????, ????? ?? ??????, ???? ?????? ???? ??????. ?????? ?? ???????????!”

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“Charged me 30€ more because of miscomunication with the driver. I changed the location and they failed to comunicate. Once the driver arrived, they told me that although changing the address the price was the same and charged me more. After my complain they apologised and gave me a 10$ voucher in order to make up for the 30 € loss I suffered. This is not a great service.”

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“Такси опоздало на 40 минут! Телефоны не отвечали!”

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Kiwitaxi is rated 4.6 based on 1,229 reviews