If I could give these muppets a NEGATIVE 5 star rating I would. I booked a transfer online for a 10am pick up from a hotel in Praiano on the Amalfi Coast to Naples Airport and my credit card was charged €123. The night before my scheduled pick up, I received an email informing me my reservation had been cancelled because of "incorrect information" contained in the booking form. This, in short, is crap! I am not in the habit of checking emails every 5 minutes while on holidays and did not find out about the cancellation until 2 hours before pick up, but even if I had seen the email as soon as it was delivered, it was too late in the day to book with another provider at that time. After asking what the specific incorrect information was, I was informed my telephone number was incorrect, which again, is crap. The online booking form will not accept an incorrect number and will not process the booking. My booking was accepted, a confirmation number was sent and my card was charged for the full amount. The company "kindly" assured me the amount would be refunded - in 5 to 7 business days. Do not use these shonky operators. In countries with more robust consumer protection laws in place, they would not be allowed to operate. Left high and dry by dishonest and unscrupulous Russians.