Small Smart Reviews

Name: Small Smart
Address: Unit 14, Birmingham Trade Park,, Kingsbury Road,, Birmingham, Birmingham
Rating: 4.71

4.7 Rating 1,148 Reviews

93 %

of reviewers recommend Small Smart

4.7

Based on 1,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Small Smart:

We understand the struggle of selecting products for your baby without having to compromise on quality or price. That's why we have brought together a collection of unique, high quality, premier products, all at competitive prices.

We search the globe to find products where outstanding design combines with smart features to help make the joy of parenting even simpler. We used our 10 years of experience in the baby business, an extensive background in art & design, and our own experiences as parents to help make sure you are presented with only the best products.

We choose items that are environmentally friendly and sustainable, such as Tencel or organic cotton, to use across our whole range of fashion, toys and textiles.

Visit Website

Phone:

01213777731

Email:

felix@smallsmart.co.uk

Location:

Unit 14, Birmingham Trade Park,,
Kingsbury Road,,
Birmingham
Birmingham
B24 9PS

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Small Smart 5 star review on 17th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to presleyjossie @ gmail . com ,I got my money back.”

Helpful Report

“Unfortunately I have not received the item from Small Smart that I am being asked to review so at present I cannot review the item and am very disappointed with the customer service.”

Helpful Report

Hi Marian, We sincerely apologize for your dissatisfaction with our service. We confirm that your order was lost by Evri and has been refunded as of 4th December 2024. Regards, Smallsmart

“Unhappy. Delivery says 2-3 weeks. 3 weeks passed with no update. Had to chase and was told it would be delivered in 2 weeks time. Ie 5 weeks for delivery. Not even a sorry its running late email.”

Helpful Report

“website is beautiful but their refund policy is abysmal, shocking that i can’t get a refund until items are returned to their warehouse even thought the courier never delivered them to my house! STILL with courier Somewhere 25 days later and i’m still waiting.”

Helpful Report

“Didn't arrive waiting on refund”

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“I pay for a express delivery and It cames 3 days after :/”

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“I have received the on time but couple of panels were damaged. I have contacted to supplier and they have promised to send out the replacement panels. However, since then I have not heard anything. I'm so disappointed for the service. The item was not cheap and expected some discount due to the hassle and wasted my time.”

Helpful Report

“Hi one of the legs is broken when we opened It up. are you able to send a new one please”

Helpful Report

As the new arch has been sent to you, please let us know if there is anything else that we could help with, many thanks.

“I never got the product, I’ve sent two emails, I got a charge on my card and no answer from the website or neither any other kind of support!!”

Helpful Report

“Ordered the kitchen to have various damaged or missing parts! When I called up customer services the Man I spoke to, was very rude, and started raising his voice over me, and not letting me speak. Not the kind of customer service you expect when spending £100+. He put the phone down on me. When I phoned back, and he said he’d put the phone down again. Who does that? So rude. Will not be ordering from this company again.”

Helpful Report

“Very poor customer service, would not recommend. Despite this item being marked as delivered it never was. Having checked with our neighbours I got in touch with Small Smart who said and I quote "once tracking says delivered then that's it". Royal mail are also ignoring all emails regarding this order so I am stuck having paid for something which never arrived and no assistance from the sender at all. Very poor customer service.”

Helpful Report

“the microwave is damaged”

Helpful Report

“It would have been no star if the option was there. I was fed up emailing then with no reply back from them. I will not be using Small Smart again.”

Helpful Report

“They are an appalling company and I would never use them again. I purchased a teepee tent which was faulty and after sending it back they claimed it wasn’t and refused to give me all of my money back. Their customer service leaves a lot to be desired for and they are very unhelpful. Be warned they are not a reputable company therefore I would warn everyone to stay away. In the process of taking the matter further, so if you have a faulty item, learn from my lesson, take a VIDEO as proof otherwise it will fall down to your word against theirs and as a small company no one has really heard of there isn’t much else you can do to escalate the matter other than something formal (which albeit time consuming you have to do out of principle)”

Helpful Report

“A part was defective, I asked for a replacement back in October, but haven’t received anything. Blamed Covid, despite still selling these. Refused to take a non defective part from one that was on sale. Wouldn’t use again”

Helpful Report

“I have received a kitchen that is for my daughters birthday and one of the front doors is damaged badly . Thought this would be good quality for price charged .”

Helpful Report

We have sent the replacement parts on 28th Jan and partial refund has been done on the same day.

“I am not happy ,with the delivery which was placed at the wrong door and we were lucky that we knew the neighbour for them to bring the package to us and the kitchen size is alot smaller than expected..was delivery on flat 12 instead flat 21.”

Helpful Report

HI There, Thank you so much for the feedback, and we are really sorry about any inconvenience caused by our mistake. Please contact our customer service by e-mail to discuss this issue further, and we will do our very best to satisfy our customer. Looking forward to hearing from you soon. Regards, Smallsmart

“After receiving the kitchen I was sent the same piece twice so after phone calls emails I was sent tte right piece which was a different colour to the original kitchen now putting it together the 2 mains doors dont even fit a mile out of fitting the microwave door doesnt even fit so many things wrong with this would never order again from this company very disappointing so many scratches over the wood”

Helpful Report

“Ordered a play kitchen. Arrived with a part missing and couple of other parts scratched. We were given a 10% refund. The missing part was sent. It arrived today.. scratched and with a corner damaged! The phone is blocking the microwave door from fully opening. The phone holder catch broke off on first use. It's a joke.”

Helpful Report

We are terribly sorry to hear that you are not satisfied with our service. Yes we have issued you 10% refund and arranged replacement parts to be sent out straight away. But really sorry to hear that the replacement parts also damaged during the transportation. Actually we will be able to arrange return for full refund, and we are able to arrange free collection for you as well. Please contact us with the collection details if you would like to return it. We will try our very best to solve your issue, we are really sorry again.

“Dismal product quality for little kitchen which Retails for £110. Made of low quality mdf, perspex sheets and plastic fittings which will all break in a matter of weeks. Avoid while you can.”

Helpful Report

Small Smart is rated 4.7 based on 1,148 reviews