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Small Smart Reviews

4.7 Rating 1,191 Reviews
A
Happiness Grade
Company Reviews Product Reviews
349
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Read Small Smart Reviews

About Small Smart:

We understand the struggle of selecting products for your baby without having to compromise on quality or price. That's why we have brought together a collection of unique, high quality, premier products, all at competitive prices.

We search the globe to find products where outstanding design combines with smart features to help make the joy of parenting even simpler. We used our 10 years of experience in the baby business, an extensive background in art & design, and our own experiences as parents to help make sure you are presented with only the best products.

We choose items that are environmentally friendly and sustainable, such as Tencel or organic cotton, to use across our whole range of fashion, toys and textiles.

Price
100.00%
- Excellent
Delivery
94.83%
- Fast
Returns Process
100.00%
- Easy
Refunds
100.00%
- Easy
Customer Service
97.73%
- Good
Visit Website

Phone:

01213777731

Email:

felix@smallsmart.co.uk

Location:

Unit 14, Birmingham Trade Park,,\nKingsbury Road,,\nBirmingham

Small Smart have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service, returns process and refunds.

A

Price - Excellent

100.00%
Industry Average
“ Excellent product at a great saving price and receiving the best customer service from Small Smart. Thank you ”
- Anonymous
“ Fast delivery and good product for its price ”
- Leticia Dayrell
“ Really quick delivery and an excellent toy at a great price. Super pleased and would definitely order again. ”
- Rachel Carter
A

Delivery - Fast

94.83%
Industry Average
“ Love it! Excited for my baby to wear to the nursery Delivery was made on time ”
- Salma Amin
“ Excellent service, prompt delivery. ”
- Anonymous
“ Absolutely amazing customer service Fast delivery Woukd use again ”
- Paula Witchard
A

Returns Process - Easy

100.00%
Industry Average
“ Thankfully I managed to find them stocked with Small Smart and at a discounted price too! Delivery was fast and within their timescale, customer service responded to my query regarding returns within a couple of hours (out of standard hours too!) You do have to pay for the return postage yourselves but isn’t a huge problem. ”
- Annalisa Edwards
“ Would not hesitate ordering from this company again. Sadly the trainers I ordered my son didn’t fit - returns were no trouble and I got a refund in less than 24hrs of sending them back! Would definitely buy from this company again and support a smaller business ”
- Lucy Moreno
“ I’m sure it is written somewhere but I didn’t realise that returns would not be free, which is a shame as this would make me think twice about using Small Smart when I’m buying products I may need to send back/exchange as there are similar websites that do provide this. ”
- Claire Newson
A

Refunds - Easy

100.00%
Industry Average
“ Sadly the item I ordered arrived with a few marks on it. The admin team offered me an immediate replacement which I wouldn’t receive in time for baby shower. Item returned and refund given very quickly. Wouldn’t hesitate to buy again, thoroughly great service! ”
- Rachel Jones-Stephens
“ Item unfortunately didn't arrive, but I did get the full refund. ”
- Anonymous
“ Would not hesitate ordering from this company again. Sadly the trainers I ordered my son didn’t fit - returns were no trouble and I got a refund in less than 24hrs of sending them back! Would definitely buy from this company again and support a smaller business ”
- Lucy Moreno
A

Customer Service - Good

97.73%
Industry Average
“ Excellent service, prompt delivery. ”
- Anonymous
“ Absolutely amazing customer service Fast delivery Woukd use again ”
- Paula Witchard
“ Excellent service and good prices ”
- Jane Roberts
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