Small Smart have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Excellent product at a great saving price and receiving the best customer service from Small Smart. Thank you
”
- Anonymous
“
Fast delivery and good product for its price
”
- Leticia Dayrell
“
Really quick delivery and an excellent toy at a great price. Super pleased and would definitely order again.
”
- Rachel Carter
“
Fast delivery,the boots are beautiful, I'm happy with the order.
”
- Jarmila Minova
“
Quick delivery and product as expected
”
- Rosie Langley
“
Good communication with customer service and quick delivery! Thank you
”
- Anonymous
“
Thankfully I managed to find them stocked with Small Smart and at a discounted price too! Delivery was fast and within their timescale, customer service responded to my query regarding returns within a couple of hours (out of standard hours too!) You do have to pay for the return postage yourselves but isn’t a huge problem.
”
- Annalisa Edwards
“
Would not hesitate ordering from this company again. Sadly the trainers I ordered my son didn’t fit - returns were no trouble and I got a refund in less than 24hrs of sending them back! Would definitely buy from this company again and support a smaller business
”
- Lucy Moreno
“
I’m sure it is written somewhere but I didn’t realise that returns would not be free, which is a shame as this would make me think twice about using Small Smart when I’m buying products I may need to send back/exchange as there are similar websites that do provide this.
”
- Claire Newson
“
Item unfortunately didn't arrive, but I did get the full refund.
”
- Anonymous
“
website is beautiful but their refund policy is abysmal, shocking that i can’t get a refund until items are returned to their warehouse even thought the courier never delivered them to my house! STILL with courier Somewhere 25 days later and i’m still waiting.
”
- Miss Annoyed
“
Didn't arrive waiting on refund
”
- Alexandra Petroiu
“
Excellent product at a great saving price and receiving the best customer service from Small Smart. Thank you
”
- Anonymous
“
Good communication with customer service and quick delivery! Thank you
”
- Anonymous
“
Very pleased with toy for my soon to be born great grandson. Excellent service, thank you.
”
- Chris Darkins
