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Small Smart Reviews

4.7 Rating 1,163 Reviews
B
Happiness Grade
Read Small Smart Reviews

About Small Smart:

We understand the struggle of selecting products for your baby without having to compromise on quality or price. That's why we have brought together a collection of unique, high quality, premier products, all at competitive prices.

We search the globe to find products where outstanding design combines with smart features to help make the joy of parenting even simpler. We used our 10 years of experience in the baby business, an extensive background in art & design, and our own experiences as parents to help make sure you are presented with only the best products.

We choose items that are environmentally friendly and sustainable, such as Tencel or organic cotton, to use across our whole range of fashion, toys and textiles.

Visit Website

Phone:

01213777731

Email:

felix@smallsmart.co.uk

Location:

Unit 14, Birmingham Trade Park,,\nKingsbury Road,,\nBirmingham

Small Smart have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

100.00%
Industry Average
Fast delivery and good product for its price
- Leticia Dayrell
Really quick delivery and an excellent toy at a great price. Super pleased and would definitely order again.
- Rachel Carter
My grandson loved them from the moment he saw them. He wouldn't take them off... going to bed in them for the first 2 nights Super product super price
- Julie Stazaker
A

Delivery - Fast

93.26%
Industry Average
Good communication with customer service and quick delivery! Thank you
- Anonymous
Very quick delivery and great product
- Emma Walker
Easy to navigate website, prompt delivery and very pleased with the baby items I ordered.
- Anonymous
D
50.00%
Industry Average
I’m sure it is written somewhere but I didn’t realise that returns would not be free, which is a shame as this would make me think twice about using Small Smart when I’m buying products I may need to send back/exchange as there are similar websites that do provide this.
- Claire Newson
E

Refunds - Difficult

40.00%
Industry Average
Item unfortunately didn't arrive, but I did get the full refund.
- Anonymous
website is beautiful but their refund policy is abysmal, shocking that i can’t get a refund until items are returned to their warehouse even thought the courier never delivered them to my house! STILL with courier Somewhere 25 days later and i’m still waiting.
- Miss Annoyed
Didn't arrive waiting on refund
- Alexandra Petroiu
95.45%
Industry Average
Good communication with customer service and quick delivery! Thank you
- Anonymous
Very pleased with toy for my soon to be born great grandson. Excellent service, thank you.
- Chris Darkins
Great service and products
- Diana Chambers