They are an appalling company and I would never use them again. I purchased a teepee tent which was faulty and after sending it back they claimed it wasn’t and refused to give me all of my money back. Their customer service leaves a lot to be desired for and they are very unhelpful. Be warned they are not a reputable company therefore I would warn everyone to stay away. In the process of taking the matter further, so if you have a faulty item, learn from my lesson, take a VIDEO as proof otherwise it will fall down to your word against theirs and as a small company no one has really heard of there isn’t much else you can do to escalate the matter other than something formal (which albeit time consuming you have to do out of principle)