Small Smart Reviews

Name: Small Smart
Address: Unit 14, Birmingham Trade Park,, Kingsbury Road,, Birmingham, Birmingham
Rating: 4.72

4.7 Rating 1,198 Reviews

94 %

of reviewers recommend Small Smart

4.7

Based on 1,198 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

About Small Smart:

We understand the struggle of selecting products for your baby without having to compromise on quality or price. That's why we have brought together a collection of unique, high quality, premier products, all at competitive prices.

We search the globe to find products where outstanding design combines with smart features to help make the joy of parenting even simpler. We used our 10 years of experience in the baby business, an extensive background in art & design, and our own experiences as parents to help make sure you are presented with only the best products.

We choose items that are environmentally friendly and sustainable, such as Tencel or organic cotton, to use across our whole range of fashion, toys and textiles.

Visit Website

Phone:

01213777731

Email:

felix@smallsmart.co.uk

Location:

Unit 14, Birmingham Trade Park,,
Kingsbury Road,,
Birmingham
Birmingham
B24 9PS

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Small Smart 5 star review on 26th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disgusted with the quality of the kitchen I ordered for my daughters first birthday. Over £80 and it’s arrived covered in scratched. I am mortified that a business think it is okay to let people pay for products like this”

Helpful Report

Hi Sophie, We are really sorry to see that you have problem with our products, actually we have few customers had the same problem and we have found out the item was damaged during the transportation. We have already reported this issue to DPD who is the courier for the kitchen. They have promised will handle the parcel more carefully. We actually e-mailed you on 20th July asked for some images of the problem items. therefore we could start your claim process for you. But until now had no replay, if you see this message please contact us ASAP, we would like to help you out without any further delay. Our e-mail:customer.services@smallsmart.co.uk and our telephone is 0121 3777 731. Regards, smallsmart.co.uk

“1 star and that's being nice my product was awful I've been intouch with customer service regarding it”

Helpful Report

Hi Jodie, Really sorry to see that you have problem with our products, and we can confirm your order has been fully refund on 8th July. We are sincerely apologize for any inconvenience caused by this matters. Regards, smallsmart.co.uk

“Didn't get the product I paid for”

Helpful Report

“Order not yet received . Although got e mail from Royal Mail today to say it was delivered yesterday at 2pm .I have not received it or a card to say they called I am permanently at home and have asked the Royal Mail to find out what happened .”

Helpful Report

HI Susan, We are sorry to hear that you did not receive your order on time. Although the postcode that you provided is not matching your street name, but we should have double check the delivery detail before the parcel been sent out. But at the end you manager to get the parcel from Royal Mail. That is the good news for both of us. Again we would like to take this opportunity to say sorry about all the inconvenience caused by this matter.

“it looked nothing like it did on the picture! it looks very cheap and tacky and the material looked and felt worn out. After explaining this to the staff how i was not happy with the item, they were extremely unhelpful so i had to go through to paypal to get my money back!”

Helpful Report

“We were really disappointed because the box containing our Caboo was broken and scuffed, and the caboo had been roughly stuffed in the box - we can only assume we were given a display one or one someone had returned. The worst thing however was that it stank of cigarette smoke. We immediately washed it. As we needed the Caboo immediately for our baby we didn't have time to return it or complain”

Helpful Report

Small Smart is rated 4.7 based on 1,198 reviews