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Small Smart Reviews

4.7 Rating 1,034 Reviews

93 %

of reviewers recommend Small Smart

Company Reviews

Product Reviews

4.7

Based on 1,034 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Small Smart:

We understand the struggle of selecting products for your baby without having to compromise on quality or price. That's why we have brought together a collection of unique, high quality, premier products, all at competitive prices.

We search the globe to find products where outstanding design combines with smart features to help make the joy of parenting even simpler. We used our 10 years of experience in the baby business, an extensive background in art & design, and our own experiences as parents to help make sure you are presented with only the best products.

We choose items that are environmentally friendly and sustainable, such as Tencel or organic cotton, to use across our whole range of fashion, toys and textiles.

Visit Website

Phone:

01213777731

Email:

felix@smallsmart.co.uk

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Small Smart 5 star review on 4th March 2024

Small Smart 5 star review on 14th February 2024

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Small Smart 5 star review on 26th December 2023

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Monika Doblejova

Small Smart 5 star review on 9th September 2023

Small Smart 5 star review on 29th August 2023

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item and paid for next day delivery, as I needed the item for a birthday gift, only to get the item delivered 5 days later and the tracking for the items is very poor from the website and from DPD”

“Our parcel was delivered but sadly stolen. Yodel left it on our doorstep, and it was then stolen by a bystander. We have captured the theft from our digital doorbell. I'm not sure what the appropriate review is for a situation like this, as it's by no means Small Smart's fault for the theft. However, I was disappointed with how the situation was handled. I was simply told to contact the police, which is not helpful in the slightest. The help I was hoping to receive was either some kind of willingness to address the situation with Yodel as they didn't even try to deliver to our neighbour or a safe place, it was just left on our doorstep. I was also disappointed in any lack of sympathy in my situation, as this was my son's Christmas gift and we're now £55 short with no Christmas gift.”

“One of the kitchen legs had a big crack down it when it arrived”

“First time using this company. Ordered a storage table and chairs. The table top is damaged at the corner and one of the poles is missing. Emailed the company but have yet to have a response. I’m disappointed.”

“Not satisfied with a purchase”

Hi Kinga, Sorry to hear that you are not satisfied with the purchase, could we ask what was the problem then we could try our very best to help you out, alternatively please contact our customer.services@smallsmrt.co.uk or call 0212 3777 731 to talk to our team. Regards, smallsmart.co.uk

“The item description was unfortunately incorrect, advertising items as machine washable that aren’t. This is a really important factor when purchasing for little ones so I wouldn’t have purchased the item had the information been correct. The item price was also adjusted (reduced) 5 days after purchasing and was not listed as on offer or in sale. The customer service team were quick to bluntly point out they are well within their rights to adjust prices permanently at any point and have completely overlooked how their pricing strategy is viewed from a customer perspective. Overall, an all around poor shopping experience at Small Start.”

“Damages item and poorly made. Very upset.”

“A lot of screws are visible on the worktop and in the cupboards. Some of the screws that were ready fitted were poking out of the wood or had spilt the wood. With all those things, only 1 shelf, a tacky plastic sink and no accessories I don't think it's worth the £95”

“Package came squashed and damaged :(”

“Kitchen nothing like picture advertised !!!”

“I bought a teepee for my granddaughter for Christmas but my son wanted to return it as it was square and they wanted a round teepee. He wa advised he couldn’t return it because he had thrown away the original packaging - which was just a brown box with nothing special on it. Nevertheless, he was told he couldn’t return the item. I won’t buy any other item from you and therefore please remove my details and stop sending me emails.”

HI There, Thanks for the feedback and really sorry to hear that you are not happy with the service, like all other retailers we can only accept unwanted items that are unused & in their original packaging. Hope you could understand. Regards, Smallsmart Team

“Still awaiting delivery haven’t received???”

“The kitchen itself would have been perfect had it not arrived damaged, a split through the wood on one of the panels so had to glue this instead of sending it back as my son was already excited about seeing the kitchen.”

“The delivery was on time with regular updates and communication which is great however the toy kitchen I bought was missing 2 parts and also missing the 10 utensils I paid extra for.”

“I ordered two items however only one arrived. I received an email to say my order had been delivered and thought this was strange but waited a day or so to see if the other arrived separately. It didn’t so I emailed in and was advised that the item was actually out of stock when I ordered and would I like an alternative or a refund, I chose a refund as I wanted that specific one. I then received a response to confirm this calling me the wrong name, which I appreciate is human error, working in an office myself I know happens, but it just added to the experience. I’m not sure if it would have ever been picked up that I had not received the item had I not emailed in which is concerning for it to get to that stage. I hope this feedback helps.”

“Not happy with the changing mat as i think the fabric is impractical. Will be sending it back im afraid.”

“Received playmat, all packaged well but when I got it out the actual Mat has yellow stains on, contacted company who said 5% discount and I should wash it or a new mat only will be sent, advised 5% very poor for a brand new product I’ve ordered and has arrived damaged and then I have to wash it, they said already had 20% off (this was due to bank holiday offer on item off not them personally discounting for me) have requested a new mat to be sent, yet to receive to see condition”

Hi Laura, Really sorry to hear that you have problem with our products, and by now you should already received brand new play mat that we sent to you. If you have further problem please contact us again. Best Regards, Smallsmart

“I ordered this for my sons birthday which is tommorrow the 19th of March, we didn’t open it until tonight assuming it would be ok but in fact a part is damaged, I told my partner to still build it up as it’s a bit late now to tell me 3 year old son there’s no birthday present. I was hoping that the damaged piece of wood wouldn’t be visible but in fact it is. How do I talk to someone about this? I can also send a picture to show exactly where I mean.”

HI there, Really sorry to hear that you have problem with our products, and please contact our customer service by e-mail: customer.services@smallsmart.co.uk or you could ring us on 0121 3777 731, we will try our best to help you out.

“Very disappointed after making my order and receiving a message confirming delivery date, I didn’t receive my order and was told that the item is out of stock and now still waiting for my refund!!!”

“Very fast delivery but courier delivered to the wrong address and he drop the box with pushchair outside the door by the street! Thanks to nice lady she found me on facebook and contacted me. Pushchair looks lovely but is small very light even too light and it feels unsafe, my 8 months old girl was to big already, can't zip the apron when is in seating position. When you hang baby bag the pushchair flip over so again is not safe. Waste of money and because i use it once I can't return it!”

HI Anna, First of all, we are sorry that you had really terrible experience with the our delivery service, the parcel has been delivered by DX and we are doing some investigation with them now see what really happened. This pushchair only weight 7.2 kg which actually is the design feature of it. And this pushchair passed British standard EN1888, therefore it is safe to use. If you still have any concern, please contact us again I'm sure we could help you out even it has been used already. Because our goal is the total satisfaction of our customer.

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Small Smart is rated 4.7 based on 1,034 reviews