Small Smart Reviews

Name: Small Smart
Address: Unit 14, Birmingham Trade Park,, Kingsbury Road,, Birmingham, Birmingham
Rating: 4.72

4.7 Rating 1,163 Reviews

93 %

of reviewers recommend Small Smart

4.7

Based on 1,163 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Small Smart:

We understand the struggle of selecting products for your baby without having to compromise on quality or price. That's why we have brought together a collection of unique, high quality, premier products, all at competitive prices.

We search the globe to find products where outstanding design combines with smart features to help make the joy of parenting even simpler. We used our 10 years of experience in the baby business, an extensive background in art & design, and our own experiences as parents to help make sure you are presented with only the best products.

We choose items that are environmentally friendly and sustainable, such as Tencel or organic cotton, to use across our whole range of fashion, toys and textiles.

Visit Website

Phone:

01213777731

Email:

felix@smallsmart.co.uk

Location:

Unit 14, Birmingham Trade Park,,
Kingsbury Road,,
Birmingham
Birmingham
B24 9PS

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Small Smart 5 star review on 26th August 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next day delivery for baby shower did not arrive I was told I ordered it to late why do you still take peoples money in that case will not buy again me family or friends”

Helpful Report

We sincerely apologize for any inconvenience and disappointment you have experienced with our service. As discussed during our phone conversation, your order was placed on August 7th at 21:56, which was past our same-day dispatch cut-off time of 13:30. Consequently, your order was dispatched on August 8th and delivered on August 9th. Despite our explanation, you still insisted that the parcel should have been delivered on August 8th. In an effort to address your concerns, we refunded the next-day delivery fee, even though we processed your order within the time frame. Regrettably, it appears that you remain dissatisfied with our service. We deeply regret that we were unable to meet your expectations on this occasion. However, we remain committed to providing excellent service to all our valued customers and will continue to strive for improvement. Thank you for your understanding

“I ordered over a week ago and haven’t received my order.. no tracking info to see where it is! Please help”

Helpful Report

“I wasn't overly happy with the quality of the product I recieved, it's not glued together in certain places and is quite rickety. Luckily my husband is an engineer and had the ability to stabilise and fix it otherwise I'd of sent it back. Lovely idea but quality could be better for the money.”

Helpful Report

“Ordered item and paid for next day delivery, as I needed the item for a birthday gift, only to get the item delivered 5 days later and the tracking for the items is very poor from the website and from DPD”

Helpful Report

“Our parcel was delivered but sadly stolen. Yodel left it on our doorstep, and it was then stolen by a bystander. We have captured the theft from our digital doorbell. I'm not sure what the appropriate review is for a situation like this, as it's by no means Small Smart's fault for the theft. However, I was disappointed with how the situation was handled. I was simply told to contact the police, which is not helpful in the slightest. The help I was hoping to receive was either some kind of willingness to address the situation with Yodel as they didn't even try to deliver to our neighbour or a safe place, it was just left on our doorstep. I was also disappointed in any lack of sympathy in my situation, as this was my son's Christmas gift and we're now £55 short with no Christmas gift.”

Helpful Report

“One of the kitchen legs had a big crack down it when it arrived”

Helpful Report

“First time using this company. Ordered a storage table and chairs. The table top is damaged at the corner and one of the poles is missing. Emailed the company but have yet to have a response. I’m disappointed.”

Helpful Report

“Not satisfied with a purchase”

Helpful Report

Hi Kinga, Sorry to hear that you are not satisfied with the purchase, could we ask what was the problem then we could try our very best to help you out, alternatively please contact our customer.services@smallsmrt.co.uk or call 0212 3777 731 to talk to our team. Regards, smallsmart.co.uk

“The item description was unfortunately incorrect, advertising items as machine washable that aren’t. This is a really important factor when purchasing for little ones so I wouldn’t have purchased the item had the information been correct. The item price was also adjusted (reduced) 5 days after purchasing and was not listed as on offer or in sale. The customer service team were quick to bluntly point out they are well within their rights to adjust prices permanently at any point and have completely overlooked how their pricing strategy is viewed from a customer perspective. Overall, an all around poor shopping experience at Small Start.”

Helpful Report

“Damages item and poorly made. Very upset.”

Helpful Report

“A lot of screws are visible on the worktop and in the cupboards. Some of the screws that were ready fitted were poking out of the wood or had spilt the wood. With all those things, only 1 shelf, a tacky plastic sink and no accessories I don't think it's worth the £95”

Helpful Report

“Package came squashed and damaged :(”

Helpful Report

“Kitchen nothing like picture advertised !!!”

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“I bought a teepee for my granddaughter for Christmas but my son wanted to return it as it was square and they wanted a round teepee. He wa advised he couldn’t return it because he had thrown away the original packaging - which was just a brown box with nothing special on it. Nevertheless, he was told he couldn’t return the item. I won’t buy any other item from you and therefore please remove my details and stop sending me emails.”

Helpful Report

HI There, Thanks for the feedback and really sorry to hear that you are not happy with the service, like all other retailers we can only accept unwanted items that are unused & in their original packaging. Hope you could understand. Regards, Smallsmart Team

“Still awaiting delivery haven’t received???”

Helpful Report

“The kitchen itself would have been perfect had it not arrived damaged, a split through the wood on one of the panels so had to glue this instead of sending it back as my son was already excited about seeing the kitchen.”

Helpful Report

“The delivery was on time with regular updates and communication which is great however the toy kitchen I bought was missing 2 parts and also missing the 10 utensils I paid extra for.”

Helpful Report

“I ordered two items however only one arrived. I received an email to say my order had been delivered and thought this was strange but waited a day or so to see if the other arrived separately. It didn’t so I emailed in and was advised that the item was actually out of stock when I ordered and would I like an alternative or a refund, I chose a refund as I wanted that specific one. I then received a response to confirm this calling me the wrong name, which I appreciate is human error, working in an office myself I know happens, but it just added to the experience. I’m not sure if it would have ever been picked up that I had not received the item had I not emailed in which is concerning for it to get to that stage. I hope this feedback helps.”

Helpful Report

“Not happy with the changing mat as i think the fabric is impractical. Will be sending it back im afraid.”

Helpful Report

“Received playmat, all packaged well but when I got it out the actual Mat has yellow stains on, contacted company who said 5% discount and I should wash it or a new mat only will be sent, advised 5% very poor for a brand new product I’ve ordered and has arrived damaged and then I have to wash it, they said already had 20% off (this was due to bank holiday offer on item off not them personally discounting for me) have requested a new mat to be sent, yet to receive to see condition”

Helpful Report

Hi Laura, Really sorry to hear that you have problem with our products, and by now you should already received brand new play mat that we sent to you. If you have further problem please contact us again. Best Regards, Smallsmart

Small Smart is rated 4.7 based on 1,163 reviews