“I was stuck, locked out of my apartment and it was 1am! Radu came out in a very quick response time and had us in the apartment within a couple of minutes. He was polite and friendly and made sure I would be safe! Excellent service and would definitely use again! Thank you”
“On the plus side, they arrived very quickly (in 30 minutes on a Sunday evening) and completed the job quickly (20 minutes). On the downside, the phone operator quoted "£59 plus parts". The bill was £170 because they don't include the 20% VAT and they charge £89 for a lock you can buy in a shop for £20. I guess they bank on desperate customers! My job was not urgent anyway, but they said the costs are the same on a week day.
Also, the extreme sarcasm of the locksmith was quite amusing to us, but may appear confusing or rude to other customers.
Problem is that the website I used gave a different name for the company so you only see these reviews after you get your invoice! Have a look at reviews on Google maps for a true picture!”
Hi Sonia
Thank you for taking the time to leave us a review.
The prices quoted on the phone are only starting costs as were advised in the phone call. It is only when we arrive on site that a final price can be provided.
We appreciate your feedback and will pass this on to ensure a more accurate price range is provided in the future.
“Andrew was very early to arrive and helpful. He even added a discount to the full price. The work to change the front lock and give me keys was very quick from the moment he arrived until it was complete. I would recommend him and the company to all.”
“Vlad from your Ilford branch was excellent. He fixed my window issue which two glaziers and another locksmith couldn't fix! All in the space of 30 minutes. So impressed and very professional. Will absolutely recommend and will not hesitate to call again if needed! Thank you!”
“Absolutely wonderful service, got my daughter out of her jammed bedroom door very early in the morning - total lifesaver! Highly recommend Haim
Haim locksmith London”
“Brilliant service! Kept us informed all through. Friendly, knowledgeable locksmith, explained everything to us and our options. Work was carried out in a professional manner and the are was left very clean and tidy. Would highly recommend.”
